2009 GMC Yukon Denali

I PURCHASED A GM CERTIFIED VEHICLE ON SEPTEMBER 5, 2014. ON OCTOBER 31, 2014 I WAS DRIVING AND HEARD A NOISE NEAR THE PASSENGER DASH. I LOOKED AND NOTICED A CRACK APPEARED ON THE DASHBOARD AT THE AIRBAG. THE CRACK IS ABOUT 3 INCHES LONG AND RUNS FROM THE EDGE OF THE DASH TO THE AIRBAG. THE CRACK MEETS THE CUT OUT WHERE THE AIRBAG IS. I HAVE MADE NUMEROUS ATTEMPTS TO CONTACT GM CUSTOMER CARE ABOUT THIS ISSUE AND THE SAFETY CONCERNS I HAVE AS IT RELATES TO THIS CRACK LEADING TO THE AIRBAG. EACH TIME I CONTACT GM THEY DO NOT SEEMS TOO CONCERNED AND TELL ME IT IS MY RESPONSIBILITY TO REPLACE THE ENTIRE DASH. I SEE THIS CRACK AS A SAFETY ISSUE BECAUSE IF THE AIRBAG WERE TO DEPLOY THE CRACK COULD POSSIBLY PUNCTURE THE AIRBAG DUE TO THE LOCATION OR SEND SHARP PLASTIC FLYING POTENTIALLY INTO THE PASSENGER'S EYE. THIS ISSUE IS ALARMING BECAUSE THIS IS A VERY COMMON PROBLEM IN 2007-2009 GM VEHICLES. GM IS NOT WANTING TO ISSUE A RECALL, HOWEVER, THIS PROBLEM OCCURS IN ALMOST ALL VEHICLES OF THIS TYPE. I AM UNHAPPY ABOUT THE RESPONSE I HAVE GOTTEN FROM GM CUSTOMER CARE AND WOULD LIKE FOR YOU TO BE AWARE OF THE SITUATION. I HAVE A PHOTOGRAPH THAT I WOULD BE WILLING TO PROVIDE TO YOU IF YOU WOULD LIKE TO SEE THE CRACK AND LOCATION. THANK YOU. *TR

I STARTED NOTICING A RATTLE WHEN DRIVING MY 2009 GMC YUKON DENALI, BUT COULD NOT DETERMINE WHERE IT WAS COMING FROM. FINALLY DISCOVERED THAT A CRACK HAD OCCURRED IN MY PASSENGER SIDE DASH ABOVE THE AIR BAG IN THE TOP LEFT CORNER, AND THE RATTLE I WAS HEARING WAS FROM THE BROKEN PLASTIC. I HAVE FOUND NUMEROUS INCIDENTS ONLINE ABOUT THIS PROBLEM, SO I KNOW THIS IS NOT UNIQUE TO MY VEHICLE AND THAT GMC IS AWARE OF IT BUT HAS CHOSEN TO IGNORE IT. THIS MANUFACTURING FLAW LEAVES ONE TO QUESTION HOW SAFE THE PASSENGER AIRBAG IS AND WHETHER OR NOT IT WILL WORK PROPERLY. I WAS INVOLVED IN AN ACCIDENT IN 2005 WHERE MY DRIVER AIR BAG MODULE (NOT A GM VEHICLE) WAS KNOCKED OUT OF THE STEERING WHEEL BY A PIECE OF IRON COMING THROUGH THE WINDSHIELD, AND IT NEVER DEPLOYED. IT WOULD STAND TO REASON THAT IF THE SUPPORT AREA AROUND THE MODULE IS WEAKENED BY SOMETHING LIKE A CRACK, THAT THE AIR BAG MAY NOT DEPLOY AS DESIGNED, POSSIBLY SENDING THE MODULE OR FRAGMENTS OF THE MODULE INTO THE VEHICLE. WE HAVE BEEN TOLD THAT AIR BAGS ARE DESIGNED TO PROTECT US IN AN ACCIDENT, BUT THEY CAN'T PROTECT US IF THEY NEVER DEPLOY OR IF WE ARE HIT BY FLYING MODULE METAL BECAUSE OF GENERAL MOTORS DESIGN FLAW THAT THEY HAVE REFUSED TO TAKE ACTION ON. MY FAMILY HAS OWNED 6 DIFFERENT GM VEHICLES OVER THE LAST 10 YEARS, BUT THEIR CHOICE TO IGNORE THIS POTENTIAL FATAL FLAW HAS ME LOOKING ELSEWHERE. I DO NOT WANT MYSELF OR ANY OF MY FAMILY MEMBERS TO BE ONE OF THE STATISTICS THAT IT IS GOING TO TAKE TO GET THIS PROBLEM TAKEN CARE OF. *TR

A CRACK HAD APPEARED ON THE DASHBOARD GOING TO THE DIRECTION OF THE AIRBAG. I HAD ATTEMPTED TO CONSULT WITH THE LOCAL GMC DEALERSHIP THAT STATED IT'S NO THREAT AND BASICALLY SENT ME ON MY WAY. IT'S BEEN A YEAR LATER AND NOW NOT ONLY HAS IT CRACKED IN THAT ONE AREA BUT I HAVE 2 ADDITIONAL CRACKS AND THE DASH HAS SEPARATED APPROX. 1/2" AT THE AIRBAG. IT SERIOUSLY CONCERNS ME CONSIDERING I HAVE CUSTODY OF MY GRANDCHILDREN (11 & 9) WHO ARE RIDING IN THIS VEHICLE 99.5% OF THE TIME. I'M DEATHLY AFRAID THE AIRBAG IS EITHER GOING TO DEPLOY ON ITS OWN OR WORSE NOT DEPLOY IF/WHEN IT'S NEEDED. *TR