NHTSA owner reports · September 18, 2026 snapshot.
Power Train complaints
21 reportsClear category filter38,400 miles · Aug 5, 2020
EnginePower TrainService Brakes
I HAVE BEEN HAVING PROBLEMS WITH MY CAR SENSE I HAVE OWNED IT . FROM DAY ONE IT STARTED WITH MY WHEELS RUBBING AND SCRUBBING WHEN IN MOTION .I CALLED DEALERSHIP HAD REPAIRS DONE ON IT FOR THE FIRST 7 MONTHS .I REPORTED THE PROBLEM BACK THEN TO YOU ALL. THEN AFTER 3 YRS I STARTED TO FEEL SOME HESITATION WHEN SITTING OR TAKING O…
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I HAVE BEEN HAVING PROBLEMS WITH MY CAR SENSE I HAVE OWNED IT . FROM DAY ONE IT STARTED WITH MY WHEELS RUBBING AND SCRUBBING WHEN IN MOTION .I CALLED DEALERSHIP HAD REPAIRS DONE ON IT FOR THE FIRST 7 MONTHS .I REPORTED THE PROBLEM BACK THEN TO YOU ALL. THEN AFTER 3 YRS I STARTED TO FEEL SOME HESITATION WHEN SITTING OR TAKING OFF .THEN THE FORTH YEAR MY POWER STEERING LIGHT COMES ON HAD THAT FIXED NOW MY ENGINE LIGHT KEEPS COMING ON CAR STILL HAVING SOME HESITATION ON AND OFF . I PAID TO HAVE A DIAGNOSTIC TEST DONE ON IT BY THE PLACE THAT DOES MY OIL CHANGE AND WAS TOLD THAT MY CODES WHERE OFF AND THEY WERE RESET BUT 5 DAYS LATER MY ENGINE LIGHT IS BACK ON ,IRONICALLY RIGHT AFTER MY FIVE YEARS LIMITED WARRANTY IS OVER AND MY CAR ONLY HAVE 38,490 MILES TO THIS DAY AND IT IS NOT YET PAID FOR. THIS IS RIDICULOUS ,I HAVE SPENT THE LAST 5 PLUS YEARS OF DEALING WITH THIS NEW LEMON AND ALL I GET IS ANOTHER BILL ADD TO THE 528.02 A MONTH I HAVE TO PAY ALREADY. THIS CAR CAME HIGHLY RECOMMENDED BY THE SALES PERSON AND DEALERSHIP AND ALL I CAN SEE IS THAT THESE CARS ARE BEING PUSH ON HARD WORKING PEOPLE THAT JUST WANT SOMETHING RELIABLE AND ITS WRONG. THIS CAR IS FRUSTRATING AND STRESSING ME OUT ,I CANT RELY ON IT TO GET ME THROUGH 5 MORE YEARS I THOUGHT MORE OF THE GMC PRODUCT AND I CANT TAKE ANYMORE OF THIS TRYING TO MAKE THIS BAD SITUATION BETTER ON MY OWN. GMC NEEDS TO DO SOMETHING ABOUT THESE DEFECTIVE CARS PLEASE.
NHTSA ODI #11343430
5,412 miles · Sep 4, 2019
EnginePower Train
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING 30 MPH, THE VEHICLE BEGAN TO HESITATE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ALSO, WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT EXCEED MORE THAN 20 MPH. THE CONTACT NOTICED OIL AND TRANSMISSION FLUID LEAKING FROM THE VEHICLE. THE CONTACT STATED T…
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TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING 30 MPH, THE VEHICLE BEGAN TO HESITATE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ALSO, WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT EXCEED MORE THAN 20 MPH. THE CONTACT NOTICED OIL AND TRANSMISSION FLUID LEAKING FROM THE VEHICLE. THE CONTACT STATED THAT SHE RECEIVED A LETTER FROM THE MANUFACTURER REGARDING THE FAILURE. THE VEHICLE WAS TAKEN TO CASTLE BUICK GMC (LOCATED AT 7400 W CERMAK RD, NORTH RIVERSIDE, IL 60546, (708) 442-7474) WHERE IT WAS DIAGNOSED THAT MULTIPLE UNKNOWN REPAIRS WERE NEEDED ON THE ENGINE AND TRANSMISSION. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,412.
NHTSA ODI #11253285
38,800 miles · Jul 23, 2019
Power Train
VEHICLE PURCHASE FROM COULTER CADILLAC TEMPE AZ - 9/1/2018. THIS PROBLEM HAS OCCURED 3 TIMES. DEALER ACKNOWLEDGES "WE PUT YOU IN A BAD CAR". PROBLEM: VEHICLE WHILE IN MOTION (STREET/INTERSECTION/HIGHWAY), WILL JUST "SHUT DOWN" AND MOVE IN "LIMP MODE" FASHION. THE ENGINE AND STABILITY LIGHTS WILL APPEAR ON THE DASHBOARD AND ON…
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VEHICLE PURCHASE FROM COULTER CADILLAC TEMPE AZ - 9/1/2018. THIS PROBLEM HAS OCCURED 3 TIMES. DEALER ACKNOWLEDGES "WE PUT YOU IN A BAD CAR". PROBLEM: VEHICLE WHILE IN MOTION (STREET/INTERSECTION/HIGHWAY), WILL JUST "SHUT DOWN" AND MOVE IN "LIMP MODE" FASHION. THE ENGINE AND STABILITY LIGHTS WILL APPEAR ON THE DASHBOARD AND ON THE MOST RECENT EVENT, ALL THE GAUGES ON THE DASHBOARD SHUT DOWN. AFTER THE SHUT DOWN,1 & 2 GEARS ARE NO LONGER AVAILABLE. IN ORDER TO MOVE THE VEHICLE, THE VEHICLE NEEDS TO REACH A SPEED BETWEEN 20 / 30 MILES AN HOUR IN ORDER FOR THE 3RD GEAR TO ENGAGE. THE LAST TIME THIS SITUATION HAPPENED WAS ON THE FREEWAY @ 65 MPH. I WAS IN THE HOV LANE WITH MY 3.5 YEAR OLD GRANDSON AND MY WIFE. ALL THE TRAFFIC @ 4:45 PM ON THE NORTHBOUND LANE OF THE AZ 17 HIGHWAY CAME TO A STOP BECAUSE OF THE RIPPLING EFFECT THIS PROBLEM CAUSED. FORTUNATE FOR US, OTHER DRIVERS ALLOWED TO US TRAVERSE TO THE OFF RAMP. THE DEALER INDICATED THE PROBLEM WAS THE BATTERY THAT BROUGHT THE CAR TO A STOP AND "LIMP MODE". THERE WERE NO BATTERY WARNING LIGHTS VISIBLE ON THE DASHBOARD TELLING ME THE BATTERY WAS IN DANGER OF FAILING AS NOTED IN THE OWNER'S MANUAL. ALL 3 TIMES THIS HAS HAPPENED, THE DEALER HAS PROVIDED 3 DIFFERENT SOLUTIONS FOR THE SAME PROBLEM. I HAVE SEEN ON THIS WEB SITE NO LESS THAN 15 COMPLAINTS RAISING THIS PROBLEM TO THE NHTSA ATTENTION. SOMEONE IS GOING TO GET HURT BECAUSE OF THIS PROBLEM COULTER/GMC AND THE NHTSA NEED TO TAKE ACTION TO REMOVE/RESOLVE THIS PROBLEM. SEE ATTACHED EXHIBIT T / U / O.
NHTSA ODI #11234154
Mileage unknown · Dec 17, 2018
EnginePower Train
THE ENGINE LIGHT CAME ON AFTER AN 3 DAYS AFTER OIL CHANGE AND BEGIN TO CUT OFF WHEN I WOULD ACCELERATE. I TOOK IT TO CARMAX AND THEY SAID IT WAS A FAULTY SENSOR WHICH WAS COVERED BY THE POWERTRAIN WARRANTY. CARMAX SUGGESTED I TAKE THE CAR TO A GMC DEALER FOR REPAIR. I TOOK THE CAR TO THE GMC DEALER, THEY REPAIRED IT AND 1 1/2 WE…
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THE ENGINE LIGHT CAME ON AFTER AN 3 DAYS AFTER OIL CHANGE AND BEGIN TO CUT OFF WHEN I WOULD ACCELERATE. I TOOK IT TO CARMAX AND THEY SAID IT WAS A FAULTY SENSOR WHICH WAS COVERED BY THE POWERTRAIN WARRANTY. CARMAX SUGGESTED I TAKE THE CAR TO A GMC DEALER FOR REPAIR. I TOOK THE CAR TO THE GMC DEALER, THEY REPAIRED IT AND 1 1/2 WEEKS LATER THE ENGINE LIGHT CAME ON AND THE CAR WAS CUTTING OFF AGAIN. I WENT TO THE GMC DEALER A SECOND TIME AND THEY SAID, "THEY COULD NOT DUPLICATE MY CONCERNS, THERE WAS NO PROBLEM WITH THE CAR, THE ENGINE LIGHT IS NOT ON AND THE CAR WAS DRIVEN FOR 10 MINUTES WITHOUT ANY ISSUES". AFTER DRIVING THE CAR FOR 5 DAYS, THE ENGINE LIGHT IS ON AGAIN AND THE CAR IS STALLING. I HAVE TO ACCELERATE OVER 10 - 20 MILES FOR THE CAR TO STAY ON. I KNOW THAT SOMETHING IS WRONG, I HAVE BEEN AFRAID TO DRIVE BECAUSE WITH THE CAR CUTS OFF ON ME AND NO ONE HAS GIVEN A REASON AS TO WHY. I DO NOT WANT TO GET HIT FROM BEHIND. I DRIVE THE HIGHWAY WITH A SMALL CHILD DAILY. I AM CONCERN THAT THIS ISSUE IS NOT BEING TAKEN SERIOUSLY. SOMETHING IS WRONG WITH THE CAR!!!
NHTSA ODI #11161957
1 miles · May 27, 2018
EngineFuel/propulsion SystemPower Train
LEAVING MY PARKING SPOT AFTER GOING OUT TO EAT I WENT IN REVERSE AND THE VEHICLE STALLED AT ABOUT 5MPH, TURNED THE CAR COMPLETELY OFF AND THEN TURNED BACK ON. PUT IT IN DRIVE AND JUST AS I STARTED TO ACCELERATE IT STALLED. THIS HAPPENED 10-12 TIMES WHILE I WAS TRYING TO LEAVE THE PARKING LOT. VEHICLE STALLED WHILE LEAVING CAR WA…
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LEAVING MY PARKING SPOT AFTER GOING OUT TO EAT I WENT IN REVERSE AND THE VEHICLE STALLED AT ABOUT 5MPH, TURNED THE CAR COMPLETELY OFF AND THEN TURNED BACK ON. PUT IT IN DRIVE AND JUST AS I STARTED TO ACCELERATE IT STALLED. THIS HAPPENED 10-12 TIMES WHILE I WAS TRYING TO LEAVE THE PARKING LOT. VEHICLE STALLED WHILE LEAVING CAR WASH AS I WAS EXCELLERATIG OUR. VEHICLE STALLED AS I WAS LEAVING A COMPLETE STOP FROM A STOP SIGN ON A CITY STREET. SOMETHING IS WRONG WITH THE ENGINE STALLING WHILE STARTING TO ACCELERATE. 43,000 MILES FROM FIRST OCCURRENCE CURRENTLY AT 43,300 STILL HAPPENING ON A REGULAR BASIS.
NHTSA ODI #11098186
44,000 miles · Apr 24, 2017
Electrical SystemElectronic Stability Control (esc)Power Train
THIRD TIME WHILE DRIVING ON CITY STREETS THE CAR BEGINS TO SHAKE AND STALL. I PULL OVER OR STAY IN PLACE AS THE CAR PROCEEDS TO TURN OFF. THE SERVICE STABILITY TRACTION AND ENGINE LIGHTS LIGHT UP AND THE CAR DIES. EACH TIME I AM ABLE TO TURN THE CAR BACK ON WITHIN A FEW MINUTES.
NHTSA ODI #10980153
24,461 miles · Nov 30, 2016
EnginePower Train
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE DEALER DIAGNOSED THAT THE WATER PUMP, TIMING BELT, GASKET KIT, AND CHAIN LINKS FOR THE TIMING BELT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER BEING SERVICED, THE VEHICLE LATER BEGAN TO LUNGE FORWARD AN…
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TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE DEALER DIAGNOSED THAT THE WATER PUMP, TIMING BELT, GASKET KIT, AND CHAIN LINKS FOR THE TIMING BELT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER BEING SERVICED, THE VEHICLE LATER BEGAN TO LUNGE FORWARD AND THE GEARS ATTEMPTED TO SHIFT. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS SLIPPING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,461.
NHTSA ODI #10928785
Mileage unknown · Jun 7, 2016
Electronic Stability Control (esc)EnginePower Train
ENGINE KEEPS SHUTTING OFF WHILE DRIVING; WOULD HAVE TO GUIDE THE CAR OFF THE ROAD AND RESTART. RADIO SHUTS OFF; ALL ELECTRICAL SYSTEMS SHUT OFF AND CAR WOULD HAVE TO BE RESTARTED. THIS HAS BEEN HAPPENING AFTER THE CAR WAS PURCHASED SPORADICALLY SINCE LAST YEAR. THE VEHICLE WAS TURNED IN FOR SERVICE ON THE ISSUE, HOWEVER I WAS…
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ENGINE KEEPS SHUTTING OFF WHILE DRIVING; WOULD HAVE TO GUIDE THE CAR OFF THE ROAD AND RESTART. RADIO SHUTS OFF; ALL ELECTRICAL SYSTEMS SHUT OFF AND CAR WOULD HAVE TO BE RESTARTED. THIS HAS BEEN HAPPENING AFTER THE CAR WAS PURCHASED SPORADICALLY SINCE LAST YEAR. THE VEHICLE WAS TURNED IN FOR SERVICE ON THE ISSUE, HOWEVER I WAS INFORMED THAT THEY FOUND NOTHING WRONG. JUST THIS PAST WEEK TILL NOW, THE CARS ENGINE AND ELECTRICAL SYSTEM STARTING SHUTTING DOWN AGAIN WHILE DRIVING OR WHILE IN PARKING MODE AT LEAST MORE THAN 6 TIMES.
NHTSA ODI #10873112
6,000 miles · Mar 31, 2016
Power TrainService Brakes
I'VE ATTACHED MY FINAL REPAIR NOTICE TO GM AND IT HAS ALL OF THE DETAILS. I HAVE SINCE TAKEN MY CAR BACK TO THE DEALERSHIP TO HAVE THE FINAL REPAIR DONE. THEY STILL SAY NOTHING IS WRONG WITH IT. I AM TERRIFIED TO DRIVE MY CAR. I ASKED GM TO TAKE THE CAR BACK AND THEY SAY THEY ARE NOT WILLING TO DO ANYTHING AT ALL TO HELP ME. THE…
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I'VE ATTACHED MY FINAL REPAIR NOTICE TO GM AND IT HAS ALL OF THE DETAILS. I HAVE SINCE TAKEN MY CAR BACK TO THE DEALERSHIP TO HAVE THE FINAL REPAIR DONE. THEY STILL SAY NOTHING IS WRONG WITH IT. I AM TERRIFIED TO DRIVE MY CAR. I ASKED GM TO TAKE THE CAR BACK AND THEY SAY THEY ARE NOT WILLING TO DO ANYTHING AT ALL TO HELP ME. THE TRANSMISSION IS JERKY AND THE BRAKES BARELY WORK. PLEASE INVESTIGATE. ITS LIKE GM WOULD LIKE TO WAIT UNTIL THERE IS A HUGE ACCIDENT AND LOSS OF LIFE BEFORE DOING ANYTHING.
NHTSA ODI #10852664
Mileage unknown · Nov 24, 2015
Power Train
2015 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO SUDDEN LOSS OF ENGINE POWER, ACCELERATOR PEDAL AND THROTTLE FAILURES. *SMD THE CONSUMER STATED WHEN SHE TRIED TO ACCELERATE, THE VEHICLE BARELY MOVED. THE CONSUMER TURNED OFF THE VEHICLE AND RE-STARTED IT, WITH THE SAME RESULTS. THE ENGINE WOULD JUST IDLE AS IF THE ACCELERATOR …
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2015 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO SUDDEN LOSS OF ENGINE POWER, ACCELERATOR PEDAL AND THROTTLE FAILURES. *SMD THE CONSUMER STATED WHEN SHE TRIED TO ACCELERATE, THE VEHICLE BARELY MOVED. THE CONSUMER TURNED OFF THE VEHICLE AND RE-STARTED IT, WITH THE SAME RESULTS. THE ENGINE WOULD JUST IDLE AS IF THE ACCELERATOR PEDAL WAS DISCONNECTED. *JB
NHTSA ODI #10701589
Official recalls
3Mar 17, 2022
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
Mar 8, 2022
General Motors, LLC (GM) is recalling certain 2010-2017 GMC Terrain vehicles. A reflection caused by the headlight housings may illuminate areas above the vehicle and outside of the driver's view with excessively bright light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: The bright reflection may cause a glare for other drivers, reducing their visibility and increasing the risk of a crash.
Remedy: Dealers will install headlamp appliques, free of charge. Owner notification letters were mailed September 8, 2022. Owners may contact GMC customer service at 1-800-462-8782. GM's number for this recall is N222363740.
Oct 16, 2015
General Motors LLC (GM) is recalling certain model year 2015 Buick LaCrosse, Cadillac XTS, Chevrolet Camaro, Equinox, Malibu, and GMC Terrain vehicles. The affected vehicles have front seat-mounted side impact air bags whose inflator may rupture upon its deployment.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of one or both of the side impact air bags, the air bag's inflator may rupture and the air bag may not properly inflate. The rupture could cause metal fragments to strike the vehicle occupants, potentially resulting in serious injury or death. Additionally, if the air bag does not properly inflate, the driver or passenger is at an increased risk of injury.
Remedy: GM will notify owners, and dealers will replace the side impact air bag modules, free of charge. The recall began on October 19, 2015. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, or GMC customer service at 1-800-462-8782. GM's number for this recall is 01320.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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