NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
296 reports79,400 miles · Jun 14, 2019
Unknown Or Other
MY WIFE WAS DRIVING DOWN THE ROAD IN A RAINSTORM ON JUNE 13, 2019 AND BOTH WIPERS SUDDENLY STOPPED WORKING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP ON FRIDAY, JUNE 14 AND WE WERE CHARGED $350 TO REPLACE THE WIPER TRANSMISSION AND THE DEALER TOLD US THAT THE VEHICLE WAS NOT PART OF A RECALL . I COULD HEAR THE MOTOR WORKING BUT T…
Read full complaint
MY WIFE WAS DRIVING DOWN THE ROAD IN A RAINSTORM ON JUNE 13, 2019 AND BOTH WIPERS SUDDENLY STOPPED WORKING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP ON FRIDAY, JUNE 14 AND WE WERE CHARGED $350 TO REPLACE THE WIPER TRANSMISSION AND THE DEALER TOLD US THAT THE VEHICLE WAS NOT PART OF A RECALL . I COULD HEAR THE MOTOR WORKING BUT THE WIPERS WERE NOT MOVING.
NHTSA ODI #11220007
118,000 miles · Jun 13, 2019
Visibility/wiper
I WAS DIVING DOWN GRATIOT STREET IN SAGINAW MICHIGAN, IT WAS RAINING HEAVILY AND MY WINDSHIELD WIPER DECIDED TO STOP WORKING COMPLETELY. I LOST ALL VISIBILITY AND HAD PULLED OVER IMMEDIATELY TO AVOID CAUSING AN ACCIDENT. WHILE SITTING IN MY CAR WAITING FOR THE RAIN TO STOP I REALIZE THAT MY WINDSHIELD WIPER MOTOR WAS STILL WOR…
Read full complaint
I WAS DIVING DOWN GRATIOT STREET IN SAGINAW MICHIGAN, IT WAS RAINING HEAVILY AND MY WINDSHIELD WIPER DECIDED TO STOP WORKING COMPLETELY. I LOST ALL VISIBILITY AND HAD PULLED OVER IMMEDIATELY TO AVOID CAUSING AN ACCIDENT. WHILE SITTING IN MY CAR WAITING FOR THE RAIN TO STOP I REALIZE THAT MY WINDSHIELD WIPER MOTOR WAS STILL WORKING, BECAUSE I COULD HEAR IT MOVING BACK AND FORTH. BUT MY WIPERS WERE NOT. I HAVE READ THAT THERE IS A PROBLEM WITH SOME OF THE HARD WEAR AND A LOT OF PRIOR YEARS HAVE BEEN RECALLED. I'VE ALREADY HAD TO REPLACE THE ENGINE IN THIS CAR, NOW ONLY TO FIND OUT THAT THIS CAR WITH IT FAULTY EQUIPMENT CAN POTENTIALLY CAUSE ME MY LIFE... I WILL NOT RECOMMEND THIS VEHICLE TO ANYONE.
NHTSA ODI #11219656
137,000 miles · Jun 11, 2019
Visibility/wiper
I WAS DRIVING 70MPH ON HIGHWAY DURING RAIN STORM. THE WINDSHIELD WIPERS ALL OF A SUDDEN STOPPED WORKING. I WAS NEARLY IN AN ACCIDENT DUE TO NO VISIBILITY AND MADE IT TO THE BERM OF THE HIGHWAY. I HAD TO SIT THERE FOR OVER AN HOUR UNTIL THE STORM PASSED. TOOK TO DEALERSHIP NEXT DAY AND THEY SAID THE WIPER LINKAGE TRANSMISSION FAI…
Read full complaint
I WAS DRIVING 70MPH ON HIGHWAY DURING RAIN STORM. THE WINDSHIELD WIPERS ALL OF A SUDDEN STOPPED WORKING. I WAS NEARLY IN AN ACCIDENT DUE TO NO VISIBILITY AND MADE IT TO THE BERM OF THE HIGHWAY. I HAD TO SIT THERE FOR OVER AN HOUR UNTIL THE STORM PASSED. TOOK TO DEALERSHIP NEXT DAY AND THEY SAID THE WIPER LINKAGE TRANSMISSION FAILED. I DID RESEARCH AND GM IS AWARE OF THIS ISSUE HOWEVER ONLY ISSUED RECALL ON 2013 MODELS IN THE US. GM CANADA HAS ISSUED RECALL ON MODEL YEARS THROUGH 2016. GM IS AWARE OF THIS ISSUE AND ARE PUTTING LIVES AT RISK. IT MAKES NO SENSE WHY THEY ISSUE A RECALL IN ONE COUNTRY AND NOT THE OTHER. SOMETHING NEEDS TO BE DONE ASAP.
NHTSA ODI #11219260
80,000 miles · Jun 11, 2019
Visibility/wiper
WHILE DRIVING ON THE HIGHWAY YESTERDAY IN HEAVY RAIN, MY WINDSHIELD WIPERS COMPLETELY STOPPED WORKING. I WAS IN THE PASSING LANE, BESIDE A SEMI, AND SUDDENLY I HAD ALMOST ZERO VISIBILITY!!! I MANAGED TO GET TO THE SIDE OF THE ROAD AND STOPPED, BUT NOT WITHOUT ALMOST CAUSING A WRECK THAT WOULD HAVE INVOLVED SEVERAL VEHICLES. W…
Read full complaint
WHILE DRIVING ON THE HIGHWAY YESTERDAY IN HEAVY RAIN, MY WINDSHIELD WIPERS COMPLETELY STOPPED WORKING. I WAS IN THE PASSING LANE, BESIDE A SEMI, AND SUDDENLY I HAD ALMOST ZERO VISIBILITY!!! I MANAGED TO GET TO THE SIDE OF THE ROAD AND STOPPED, BUT NOT WITHOUT ALMOST CAUSING A WRECK THAT WOULD HAVE INVOLVED SEVERAL VEHICLES. WHILE SITTING THERE WAITING FOR IT TO QUIT RAINING, I BEGAN TO RESEARCH WHAT THE ISSUE COULD BE. I WAS BEYOND UPSET TO FIND OUT THAT THIS EXACT ISSUE HAS ALREADY BEEN REPORTED TO YOUR AGENCY MORE THAN 20 TIMES! FURTHER, THESE DEFECTIVE WIPER ASSEMBLIES HAVE ALREADY BEEN RECALLED IN CANADA BECAUSE THEY POSE A SERIOUS SAFETY ISSUE!!! IT IS ABSOLUTELY RIDICULOUS AND NEGLIGENT TO NOT ISSUE A RECALL FOR THIS ISSUE TO BE CORRECTED. I DEMAND AN EXPLANATION AS TO WHY IT'S APPARENTLY GOING TO TAKE SOMEONE ACTUALLY GETTING KILLED BECAUSE OF THIS NONSENSE BEFORE ANY ACTION IS TAKEN!?!?!?!
NHTSA ODI #11219181
65,000 miles · Jun 6, 2019
Visibility/wiper
I WAS DRIVING WHEN THE STORM HIT, MY WINDSHIELD WIPERS WERE WORKING AND JUST STOPPED. THEY HAVEN'T WORKED SINCE. I CAN HEAR THE MOTOR RUN WHEN I TURN THEM ON, BUT NO MOVEMENT OF THE WIPERS AT ALL.
NHTSA ODI #11218336
87,100 miles · Jun 3, 2019
Visibility/wiper
THE WINDSHIELD WIPERS QUIT WORKING WHILE DRIVING DOWN THE HIGHWAY IN A RAIN STORM. WIPER TRANSMISSION FAILED. VEHICLE HAD TO BE ABANDONED OVERNIGHT DUE TO NOT BEING ABLE TO DRIVE IN THE RAIN.
NHTSA ODI #11217513
76,000 miles · May 27, 2019
Visibility/wiper
WINDSHIELD WIPERS QUIT WHILE DRIVING 55 MPH ON EXPRESSWAY DURING HEAVY RAINSTORM. VERY LIMITED VISIBILITY TO GET OFF THE ROAD AND WAIT FOR RAIN TO STOP. AFTER GETTING TO A SERVICE SHOP I WAS TOLD THE WINDSHIELD WIPER TRANSMISSION HAD FAILED. ONE OF THE TRANSMISSION JOINTS HAD POPPED OPEN
NHTSA ODI #11210160
123,000 miles · May 21, 2019
Engine
AROUND 90,000 MILES THE ENGINE BEGAN BURNING OIL. I HAD TO ADD OIL EVERY 2,000 MILES. AT 101,000 MILES RADIATOR FAILED. AT 123,000 MILES THE ENGINE COMPLETELY FAILED. THE MECHANICS AT GM DEALERSHIP COULD NOT EXPLAIN IT. THEY SAID IT APPEARED THAT THE ENGINE WAS BURNING OIL. I HAD TO SPEND $7,000 TO REPLACE ENGINE AND ADDITIONAL …
Read full complaint
AROUND 90,000 MILES THE ENGINE BEGAN BURNING OIL. I HAD TO ADD OIL EVERY 2,000 MILES. AT 101,000 MILES RADIATOR FAILED. AT 123,000 MILES THE ENGINE COMPLETELY FAILED. THE MECHANICS AT GM DEALERSHIP COULD NOT EXPLAIN IT. THEY SAID IT APPEARED THAT THE ENGINE WAS BURNING OIL. I HAD TO SPEND $7,000 TO REPLACE ENGINE AND ADDITIONAL PARTS THAT WERE DAMAGED DUE TO THE ENGINE FAILURE. I HAVE SEEN MANY REPORTS ABOUT THE ENGINES FOR THIS MODEL AND YEAR BURNING OIL WITH NO ACTION OR RECALL FROM GM. ONCE MORE OWNERS HIT 100,000 MILES, I BELIEVE THAT THERE WILL BE MORE REPORTS OF THIS ENGINE ISSUE. HOPEFULLY GM WILL THEN RESPOND AND ISSUE A RECALL.
NHTSA ODI #11209043
35,000 miles · May 20, 2019
EnginePower Train
MY 2014 GMC TERRAIN HAS STALLED ON ME 11 TIMES. I CANNOT MAKE ANY RHYME OR REASON OUT OF IT. IT WILL STALL AFTER A 10 MILE DRIVE, IT WILL STALL AFTER A 2 MILES DRIVE. THE STALLS SEEM TO HAPPEN WHEN I AM COMING FROM A STOP, LIKE WHEN I STOP TO PUT MY CAR IN REVERSE TO BACK INTO MY GARAGE. OR WHEN I STOP AT A LIGHT OR STOP SIGN. …
Read full complaint
MY 2014 GMC TERRAIN HAS STALLED ON ME 11 TIMES. I CANNOT MAKE ANY RHYME OR REASON OUT OF IT. IT WILL STALL AFTER A 10 MILE DRIVE, IT WILL STALL AFTER A 2 MILES DRIVE. THE STALLS SEEM TO HAPPEN WHEN I AM COMING FROM A STOP, LIKE WHEN I STOP TO PUT MY CAR IN REVERSE TO BACK INTO MY GARAGE. OR WHEN I STOP AT A LIGHT OR STOP SIGN. EACH TIME THE CAR STARTS AGAIN, BUT RIDES REALLY ROUGHLY. AT STOP SIGNS AND STOP LIGHTS I FEEL THE CAR START TO TREMOR, SO I PUT THE CAR IN NEUTRAL AND CROSS MY FINGERS. I NEED TO KEEP MY FOOT ON THE GAS TO KEEP IT RUNNING. THIS IS JUST UNSAFE TO DRIVE A CAR LIKE THIS. THIS STARTED ABOUT 6 WEEKS AGO, AND NOW IT HAPPENED 3 TIMES THIS PAST WEEKEND.
NHTSA ODI #11208632
63,805 miles · May 6, 2019
Visibility/wiper
I WAS DRIVING ON THE HIGHWAY IN THE RAIN USING MY WIPERS WHEN THEY STOPPED. THEY NO LONGER WORK. THEY DON'T MOVE AT ALL.
NHTSA ODI #11205907
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Illustration