NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
296 reports108,000 miles · Apr 12, 2021
EngineFuel/propulsion System
DRIVING ONE DAY ON A BEGINNING WINTER MORNING CR HAD RAN PERFECTLY FINE AND UP-TO-DATE ON OIL CHANGES PREVIOUSLY OF SIX MONTHS OF BUYING IT THEN CAR STARTED TO AUTOMATICALLY SHUT ITSELF OFF EVERY TWO MINUTES WHEN DRIVING DOWN THE ROAD NOT KNOWING THAT THE FUEL FUMES ADMITTED FROM THE ENGINE DO NOT HAVE A LARGE ENOUGH OUTLET CAUS…
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DRIVING ONE DAY ON A BEGINNING WINTER MORNING CR HAD RAN PERFECTLY FINE AND UP-TO-DATE ON OIL CHANGES PREVIOUSLY OF SIX MONTHS OF BUYING IT THEN CAR STARTED TO AUTOMATICALLY SHUT ITSELF OFF EVERY TWO MINUTES WHEN DRIVING DOWN THE ROAD NOT KNOWING THAT THE FUEL FUMES ADMITTED FROM THE ENGINE DO NOT HAVE A LARGE ENOUGH OUTLET CAUSING MY MAIN OIL SEAL TO BURST AND BLOW MY INTAKE AND THERE IS NO GUARANTEE THAT THIS WILL NOT BE FIXED AFTER GETTING REPAIRED DUE TO NOT BEING ABLE TO MODIFY THE ORIGINAL DESIGN.
NHTSA ODI #11407759
106,450 miles · Mar 29, 2021
Engine
WHILE DRIVING ON THE INTERSTATE IN BELOW FREEZING WEATHER THE LOW OIL PRESSURE LIGHT ILLUMINATED DIRECTING ME TO STOP THE VEHICLE IMMEDIATELY. AFTER WAITING 2 HOURS IN FREEZING TEMPERATURES I WAS ABLE TO GET VEHICLE TOWED TO A MECHANIC AND THE REAR MAIN OIL SEAL HAD BLOW OUT DUE TO A BLOCKED PCV VALVE. THIS IS A KNOW ISSUE UP …
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WHILE DRIVING ON THE INTERSTATE IN BELOW FREEZING WEATHER THE LOW OIL PRESSURE LIGHT ILLUMINATED DIRECTING ME TO STOP THE VEHICLE IMMEDIATELY. AFTER WAITING 2 HOURS IN FREEZING TEMPERATURES I WAS ABLE TO GET VEHICLE TOWED TO A MECHANIC AND THE REAR MAIN OIL SEAL HAD BLOW OUT DUE TO A BLOCKED PCV VALVE. THIS IS A KNOW ISSUE UP TO 2013 GMC TERRAINS AND MINE IS 2014. PICTURES FROM THE SPECIAL COVERAGE BULLETIN 14882 LOOKS LIKE IDENTICAL PART STILL USED IN THE 2014.
NHTSA ODI #11405383
110,000 miles · Mar 18, 2021
Fuel/propulsion System
EARLIER THIS MONTH WHILE DRIVING, OUR GMC TERRAIN BEGAN SHUDDERING WHILE IN LINE AT A DRIVE-THROUGH. A FEW DAYS LATER WHILE DRIVING, IT DIED AT A STOPLIGHT, AND WHEN RESTARTED, IMMEDIATELY DISPLAYED A WARNING THAT THERE WAS REDUCED POWER DUE TO AN OIL ISSUE. WE WERE NOT DUE FOR AN OIL CHANGE. WE HAD THE VEHICLE TOWED TO A BOD…
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EARLIER THIS MONTH WHILE DRIVING, OUR GMC TERRAIN BEGAN SHUDDERING WHILE IN LINE AT A DRIVE-THROUGH. A FEW DAYS LATER WHILE DRIVING, IT DIED AT A STOPLIGHT, AND WHEN RESTARTED, IMMEDIATELY DISPLAYED A WARNING THAT THERE WAS REDUCED POWER DUE TO AN OIL ISSUE. WE WERE NOT DUE FOR AN OIL CHANGE. WE HAD THE VEHICLE TOWED TO A BODY SHOP WHO INFORMED US THAT IT WAS LEAKING OIL DRASTICALLY AND HAD A LEAK IN THE REAR MAIN SEAL. WE WERE TOLD IT WAS DUE TO THE COLD WEATHER AND THAT WE WERE THE THIRD GMC TERRAIN HE HAD SEEN IN 24 HOURS WITH THE SAME ISSUE. WE HAD TO TAKE IT TO A LARGER SHOP FOR THE REPAIR WORK, WHICH TOTALLED $2,407.33 TO REPAIR. THE SHOP SAID THE PCV SYSTEM FROZE AND CAUSED THE REAR MAIN SEAL TO BLOW OUT. THEY ALSO TOLD US THERE WERE MULTIPLE OTHER GMC TERRAINS WITH THE SAME ISSUE. I LATER LEARNED THAT GMC HAD TO ISSUE A SPECIAL COVERAGE ADJUSTMENT FOR THE EXACT SAME ISSUE FOR TERRAINS FROM 2010-2013. THIS WAS THE EXACT SAME ISSUE. THE SPECIAL COVERAGE NOTES THAT "GMC TERRAIN VEHICLE MAY EXPERIENCE A FROZEN PCV SYSTEM DURING COLD WEATHER OPERATION. THIS MAY INCREASE CRANKCASE PRESSURE LEADING TO A REAR SEAL OIL LEAK." THE PART NUMBER THEY REQUIRED TO BE REPLACED WAS THE SAME PART NUMBER WE HAD REPLACED.
NHTSA ODI #11403668
80,000 miles · Mar 4, 2021
Lane Departure
"SERVICE SIDE DETECTION SYSTEM" WARNING UPON STARTUP AND SPORADICALLY WHEN DRIVING AT NORMAL SPEEDS. THE BLIND SPOT MONITOR LIGHTS IN THE SIDE MIRRORS DO NOT FUNCTION ANYMORE. UPON STARTING THE VEHICLE, BOTH SIDES USED TO ILLUMINATE WHILE RUNNING THRU SYSTEMS CHECK. NOW ONLY THE DRIVER'S SIDE LIGHTS UP. TO CONFIRM, THE BLIND…
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"SERVICE SIDE DETECTION SYSTEM" WARNING UPON STARTUP AND SPORADICALLY WHEN DRIVING AT NORMAL SPEEDS. THE BLIND SPOT MONITOR LIGHTS IN THE SIDE MIRRORS DO NOT FUNCTION ANYMORE. UPON STARTING THE VEHICLE, BOTH SIDES USED TO ILLUMINATE WHILE RUNNING THRU SYSTEMS CHECK. NOW ONLY THE DRIVER'S SIDE LIGHTS UP. TO CONFIRM, THE BLIND SPOT MONITORING DOES NOT WORK FOR EITHER SIDE OF THE VEHICLE NOW. THE SENSOR IS UNDERNEATH THE REAR BUMPER COVER, EXPOSED TO THE ELEMENTS. THERE ARE SEVERAL FORUMS MENTIONING THIS ON THE GMC TERRAIN DENALI MODEL ALONG WITH CADILLAC AND CHEVROLET MODELS THAT HAVE THE SENSOR IN THE SAME PHYSICAL LOCATION OF THE CAR. THE SENSOR IS EXPOSED TO RAIN, SNOW, DIRT, DUST, MUD. I HAVE CHECKED RECALLS ON THIS BUT IT DOESN'T APPEAR TO HAVE ANY OUT THERE DESPITE FORUM COMPLAINTS. THERE SEEMS TO HAVE BEEN "SERVICE BULLETINS" SENT OUT FOR CADILLAC AND CHEVROLET MODELS DUE TO CUSTOMERS COMPLAINING ABOUT THIS SAME ISSUE. THOSE HAVE BEEN REPLACED AT NO COST TO THE CONSUMER FROM WHAT I UNDERSTAND. AFTER DOING SOME RESEARCH, TYPICAL COST FOR THIS PIECE DIRECT FROM ONLINE SELLERS IS $250+. TO HAVE THE DEALER REPLACE, IT'S LOOKING AT A COST UPWARDS OF $750+. THE NUMBER OF TERRAIN DENALI (THE ONLY TERRAIN TRIM WITH THE SIDE BLIND ZONE ALERT) ARE RELATIVELY LOW COMPARED WITH THE QUANTITY OF THE CADILLAC AND CHEVROLET MODELS WITH THIS ISSUE. I'M WONDERING IF THIS IS POSSIBLY WHY THERE WERE NO "SERVICE BULLETINS" ON THE TERRAIN. THE TERRAIN HAS A HORRIBLE BLIND SPOT AND I UTILIZED THIS FEATURE ALL THE TIME WHEN IT WAS WORKING PROPERLY. I FEEL LIKE SAFETY IS COMPROMISED FOR MYSELF AND MY FAMILY WITH THIS NOW NOT WORKING. I APPRECIATE ANY AND ALL ASSISTANCE.
NHTSA ODI #11399091
106,000 miles · Mar 3, 2021
Engine
TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING 60 MPH, WITHOUT WARNING, THE REAR MAIN SEAL FRACTURED CAUSING OIL TO LEAK FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT, A CERTIF…
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TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING 60 MPH, WITHOUT WARNING, THE REAR MAIN SEAL FRACTURED CAUSING OIL TO LEAK FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT, A CERTIFIED MECHANIC, INSPECTED THE VEHICLE AND NOTICED THE OIL LEAKING FROM THE REAR MAIN SEAL. TOM DAVIS CHEVROLET BUICK (2831 N 16TH ST, PARSONS, KS 67357, (620) 860-0751) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.
NHTSA ODI #11398968
100,275 miles · Mar 3, 2021
Engine
WHILE DRIVING ON HIGHWAY AT APPROXIMATELY 70 MPH, ON LOW TEMPERATURE DAY (~10*F), SMOKE BEGAN EMITTING FROM BOTTOM OF VEHICLE WITH PUNGENT SMELL. THE VEHICLE WAS IMMEDIATELY PULLED OVER AND SHUT OFF. THERE WAS OIL COVERING THE ENTIRE UNDERCARRIAGE. THE OIL WAS PRESENT SUBSTANTIALLY ON THE EXHAUST SYSTEM, ALLOWING FOR POTENTIAL O…
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WHILE DRIVING ON HIGHWAY AT APPROXIMATELY 70 MPH, ON LOW TEMPERATURE DAY (~10*F), SMOKE BEGAN EMITTING FROM BOTTOM OF VEHICLE WITH PUNGENT SMELL. THE VEHICLE WAS IMMEDIATELY PULLED OVER AND SHUT OFF. THERE WAS OIL COVERING THE ENTIRE UNDERCARRIAGE. THE OIL WAS PRESENT SUBSTANTIALLY ON THE EXHAUST SYSTEM, ALLOWING FOR POTENTIAL OF FIRE IF VEHICLE CONTINUED DRIVING. THE REAR MAIN SEAL WAS LEAKING AND REQUIRED TO BE TOWED HOME THEN TO DEALER AT LATER DATE FOR REPAIR. THE REPAIR AND ASSOCIATED REMEDIES FOLLOWED TSB 19-NA-021 BUT WERE NOT WARRANTIED AS THE VEHICLE'S VIN DID NOT FALL UNDER THE ASSOCIATED BULLETIN'S GUIDELINES. ALL REPAIRS AND REMEDIES WERE IDENTICAL TO PREVIOUS REPORTED FAILURES OF ABOVE LISTED BULLETIN.
NHTSA ODI #11398875
103,000 miles · Feb 23, 2021
Engine
LEFT MY HOUSE ON A VERY COLD MORNING (BELOW 10 DEGREES) AND WHILE I WAS DRIVING AND MY ENGINE STARTED MAKING A VERY LOUD CLATTERING NOISE. LOW POWER MESSAGE DISPLAYED ON THE DASH AND SEVERAL LIGHTS DISPLAYED. NOTHING PRIOR TO THE NOISE. IMMEDIATELY PULLED IN AND PARKED MY VEHICLE. I HAD THE CODES RAN, CHECKED THE OIL AND IT HAD …
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LEFT MY HOUSE ON A VERY COLD MORNING (BELOW 10 DEGREES) AND WHILE I WAS DRIVING AND MY ENGINE STARTED MAKING A VERY LOUD CLATTERING NOISE. LOW POWER MESSAGE DISPLAYED ON THE DASH AND SEVERAL LIGHTS DISPLAYED. NOTHING PRIOR TO THE NOISE. IMMEDIATELY PULLED IN AND PARKED MY VEHICLE. I HAD THE CODES RAN, CHECKED THE OIL AND IT HAD NONE! THE VEHICLE WAS CHECKED OUT AND THE PCV VALVE FAILED/FROZE CAUSING COMBUSTION IN THE ENGINE AND BLEW OUT THE REAR MAIN SEAL. ACCORDING TO SERVICE BULLETIN 14882 THIS WAS AN ISSUE ON THE 2010-2013 GMC TERRAINS AND 2010-2014 CHEVROLET EQUINOX (WHICH IS BASICALLY THE SAME THING) A RECALL WAS ISSUED. MY VEHICLE IS A 2014 (WHO'S TO SAY WHEN THE ENGINE WAS NOT BUILT IN 2013?) AND IT DOESN'T APPEAR THE ISSUE WAS FIXED ON THE 2014S WHICH IS GOING TO COST ME APPROXIMATELY $3000 TO FIX. WHEN THE REAR MAIN SEAL BLEW (OR STARTED LEAKING) IT COATED THE WHOLE UNDERSIDE OF MY VEHICLE WHICH COULD HAVE CAUSE ME TO WRECK OR CATCH FIRE. I HAD TO HAVE MY VEHICLE TOWED SINCE I WAS SEVERAL MILES FROM HOME.
NHTSA ODI #11397601
90,000 miles · Feb 23, 2021
Engine
CAR IS EXPERIENCING OIL CONSUMPTION AT A HIGH RATE. I LOOKED INTO HIS AND I GUESS IS VERY COMMON. AND I GUESS GM WON'T DO ANYTHING ABOUT IT. WHAT DO I DO NOW? DO I JUNK IT AND TAKE A LOSS AS THE MOTOR IS NOW MAKING NOISE . THERE HAS GOT TO BE SOMETHING TO DO.
NHTSA ODI #11397588
70,000 miles · Feb 16, 2021
Visibility/wiper
2014 GMC TERRIAN FRONT WINDSHIELD WIPERS STOPPED WORKING. CAN HEAR WINDSHIELD WIPER MOTOR RUNNING BUT BOTH THE PASSENGER AND DRIVER SIDE BLADE ARMS WILL NOT MOVE. THIS OCCURRED WHILE DRIVING THE CAR.
NHTSA ODI #11396554
100,050 miles · Feb 16, 2021
Visibility/wiper
I WAS DRIVING HOME IN THE RAIN/SLEET WHEN MY WIPERS JUST STOPPED WORKING. WAS VERY SCARY AS I WAS ON A HIGHWAY AND COULDN'T SEE OUT OF THE FRONT WINDSHIELD. I NEVER HAD A PROBLEM BEFORE THIS AND WIPERS JUST QUIT WORKING.
NHTSA ODI #11396548
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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