WHEN I LEFT WORK YESTERDAY EVENING IT WAS DARK AND RAINING OUTSIDE, AND NATURALLY, I TURNED ON MY FRONT WINDSHIELD WIPERS. ABOUT FIVE MINUTES INTO MY DRIVE HOME, WHILE ON THE HIGHWAY, MY FRONT WINDSHIELD WIPERS STOPPED OPERATING. I COULD NOT SEE ANYTHING AHEAD OF ME, BECAUSE IT WAS RAINING PRETTY HARD AT THAT POINT AND IT WAS …
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WHEN I LEFT WORK YESTERDAY EVENING IT WAS DARK AND RAINING OUTSIDE, AND NATURALLY, I TURNED ON MY FRONT WINDSHIELD WIPERS. ABOUT FIVE MINUTES INTO MY DRIVE HOME, WHILE ON THE HIGHWAY, MY FRONT WINDSHIELD WIPERS STOPPED OPERATING. I COULD NOT SEE ANYTHING AHEAD OF ME, BECAUSE IT WAS RAINING PRETTY HARD AT THAT POINT AND IT WAS EXTREMELY DARK ON THE HIGHWAY. THE VEHICLES BEHIND ME WERE APPROACHING PRETTY FAST. I PUT MY HAZARD LIGHTS ON, AND CROSSED THREE LANES TO GET TO THE SIDE OF THE ROAD. I WAITED, APPROXIMATELY 15 MINUTES ON THE SIDE OF THE ROAD, FOR THE RAIN TO STOP, BUT IT NEVER DID. I WAS ABOUT 1/2 MILE AWAY FROM MY EXIT, SO I INCHED MY WAY THERE, WHILE DRIVING ON THE SIDE OF THE ROAD. I MADE IT TO A NEARBY GAS STATION AND WAITED AN HOUR FOR THE RAIN TO DIE DOWN. I DROVE BEHIND OTHER VEHICLES, USING THEIR REAR LIGHTS AS MY VISUAL GUIDE IN ORDER TO MAKE IT HOME. MY FRONT WINDSHIELD WIPERS NEVER TURNED BACK ON. IT WAS A HORRIBLE EXPERIENCE. LUCKILY THERE WERE NO FATALITIES AS A RESULT OF MY WINDSHIELD WIPERS MALFUNCTIONING.
NHTSA ODI #11361666
80,000 miles · Sep 17, 2020
Visibility/wiper
WHILE DRIVING ON I-75 S IN KENTUCKY DURING A TORRENTIAL DOWNPOUR MY WINDSHIELD WIPERS STOPPED IN FILED GOAL POSITION MAKING IT IMPOSSIBLE FOR ME TO SEE. I HAD TO CAREFULLY PULL OVER TO THE SIDE OF THE HIGHWAY. I TRIED REPLACING THE FUSE, TO NO AVAIL. I ATTEMPTED TO USE RAINEX TO IMPROVE VISIBILITY BUT THAT DIDN'T HELP MUCH. THE …
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WHILE DRIVING ON I-75 S IN KENTUCKY DURING A TORRENTIAL DOWNPOUR MY WINDSHIELD WIPERS STOPPED IN FILED GOAL POSITION MAKING IT IMPOSSIBLE FOR ME TO SEE. I HAD TO CAREFULLY PULL OVER TO THE SIDE OF THE HIGHWAY. I TRIED REPLACING THE FUSE, TO NO AVAIL. I ATTEMPTED TO USE RAINEX TO IMPROVE VISIBILITY BUT THAT DIDN'T HELP MUCH. THE DEALERSHIP WANTS TO CHARGE $125 TO LOOK AT MY VEHICLE. I COULD'VE BEEN KILLED ON THE HIGHWAY .THIS SHOULD BE A RECALL DUE TO THIS RECURRING ISSUE WITH THIS MAKE AND MODEL
NHTSA ODI #11355653
73,000 miles · Aug 22, 2020
Visibility/wiper
WHILE DRIVING TO NIAGARA WITH MY SON ON THE MASS PIKE, MY WIPERS JUST STOPPED WORKING . IT WAS RAINING HEAVILY FOR THE LAST 2 HOURS OF THE TRIP AND IT WAS HARROWING , STRESSFUL AND UNSAFE . WE COULD NOT FIND AN OPEN GARAGE TO FIX THE PROBLEM . THE GUY AT REST STOP TRIED TO REPLACE THE FUSE BUT THAT DIDN'T WORK . IT NEEDED A NEW …
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WHILE DRIVING TO NIAGARA WITH MY SON ON THE MASS PIKE, MY WIPERS JUST STOPPED WORKING . IT WAS RAINING HEAVILY FOR THE LAST 2 HOURS OF THE TRIP AND IT WAS HARROWING , STRESSFUL AND UNSAFE . WE COULD NOT FIND AN OPEN GARAGE TO FIX THE PROBLEM . THE GUY AT REST STOP TRIED TO REPLACE THE FUSE BUT THAT DIDN'T WORK . IT NEEDED A NEW MOTOR AND TRANSMISSION WHICH COST ME $562.42, INCLUDING CAR LOAN FOR $29.95 SO I COULD GO TO WORK . I HAVE READ SIMILAR COMPLAINTS FOR THE 2014 TERRAIN .
NHTSA ODI #11350780
95,000 miles · Jun 14, 2020
Visibility/wiper
WHEN YOU TURN ON THE WIPERS ABOVE THE FIRST CLICK THEY DETACH FROM THE WIPER ARM AND QUIT WORKING. EVERYTHING HAS TO BE TORN APART TO REASSEMBLE. IT'S HAPPENED IN MOTION AND STATIONARY. IT'S HAPPENED MULTIPLE TIMES. CAN'T DRIVE IT WHEN IT RAINS.
NHTSA ODI #11328761
105,500 miles · May 4, 2020
Visibility/wiper
I WAS DRIVING AT APPROXIMATELY 25MPH WHILE USING THE WINDSHIELD WIPERS AND THEY STOPPED WHEN STRAIGHT UP AND DOWN (12 O'CLOCK). THE WIPERS ARE VERY EASY TO MOVE BY HAND.
NHTSA ODI #11323230
75,000 miles · Apr 30, 2020
Visibility/wiper
I WAS DRIVING ON THE HIGHWAY IN THE RAIN AND WIPERS STOPPED WORKING. THEY WERE STUCK IN THE UPRIGHT POSITION. I GOT OFF THE ROAD AND MOVED THEM PHYSICALLY DOWN OUT OF MY VIEW. THEY THEN WOULD NOT TURN ON. I CAN HEAR THE MOTOR TURNING BUT THE WIPERS DO NOT MOVE.
NHTSA ODI #11322851
110,000 miles · Mar 22, 2020
Visibility/wiper
WHILE DRIVING HOME FROM WORK ON THE HIGHWAY DURING A THUNDERSTORM, THE WINDSHIELD WIPERS STOPPED WORKING WHICH FORCED ME TO PULL OVER BECAUSE OF NO VIABILITY! I HAD TO WIATBFOR THE RAIN TO STOP IN ORDER TO MAKE IT HOME. HAVE REPLACED FUSE AND THEY ARE STILL NOT WORKING! WAS TOLD THAT THE MOTOR MAY HAVE FAILED AND WOULD COST AROU…
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WHILE DRIVING HOME FROM WORK ON THE HIGHWAY DURING A THUNDERSTORM, THE WINDSHIELD WIPERS STOPPED WORKING WHICH FORCED ME TO PULL OVER BECAUSE OF NO VIABILITY! I HAD TO WIATBFOR THE RAIN TO STOP IN ORDER TO MAKE IT HOME. HAVE REPLACED FUSE AND THEY ARE STILL NOT WORKING! WAS TOLD THAT THE MOTOR MAY HAVE FAILED AND WOULD COST AROUND 300 TO 400 DOLLARS TO REPAIR. HAVE SEEN MULTIPLE REPORTS OF OTHERS HAVING THE SAME ISSUE. WIPERS ARE STILL NOT WORKING AS I AM UNABLE TO AFFORD REPAIR COST.
NHTSA ODI #11318929
107,000 miles · Feb 24, 2020
Visibility/wiper
WHILE DRIVING ON THE INTERSTATE THIS MORNING DURING A STORM, MY WINDSHIELD WIPERS QUIT WORKING. I COULDN'T SEE ANYTHING AND WAS WORRIED I WAS GOING TO CAUSE AN ACCIDENT BECAUSE OF THIS. I WAS FINALLY ABLE TO MAKE IT OFF TO THE NEAREST EXIT TO CHECK MY WIPERS. THE WIPERS WOULDN'T WORK BUT I COULD HEAR THE MOTOR WORKING. WHEN I FI…
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WHILE DRIVING ON THE INTERSTATE THIS MORNING DURING A STORM, MY WINDSHIELD WIPERS QUIT WORKING. I COULDN'T SEE ANYTHING AND WAS WORRIED I WAS GOING TO CAUSE AN ACCIDENT BECAUSE OF THIS. I WAS FINALLY ABLE TO MAKE IT OFF TO THE NEAREST EXIT TO CHECK MY WIPERS. THE WIPERS WOULDN'T WORK BUT I COULD HEAR THE MOTOR WORKING. WHEN I FINALLY MADE IT BACK TO MY HOUSE, I CHECKED ON THIS AND FOUND THAT OLDER TERRAINS WERE RECALLED BECAUSE OF THIS ISSUE WITH WIPER BLADES BEING FAULTY.
NHTSA ODI #11311087
75,000 miles · Feb 18, 2020
Visibility/wiper
I RECEIVED A DOCUMENT DATED DEC 2019 REGARDING A CONDITION WHERE A LINK BALL SOCKET IN THE WIPER TRANSMISSION MAY SEPARATE CAUSING A COMPLETE LOSS OF WIPER FUNCTION. IT IS NOT BEING HANDLED AS A RECALL WHICH I THINK IT SHOULD BE. ONLY VEHICLES WHICH EXPERIENCE THIS FAILURE WILL BE REPAIRED. THIS APPEARS TO BE MORE OF A SAFETY IS…
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I RECEIVED A DOCUMENT DATED DEC 2019 REGARDING A CONDITION WHERE A LINK BALL SOCKET IN THE WIPER TRANSMISSION MAY SEPARATE CAUSING A COMPLETE LOSS OF WIPER FUNCTION. IT IS NOT BEING HANDLED AS A RECALL WHICH I THINK IT SHOULD BE. ONLY VEHICLES WHICH EXPERIENCE THIS FAILURE WILL BE REPAIRED. THIS APPEARS TO BE MORE OF A SAFETY ISSUE THAN AN ADVISORY AND SHOULD BE CONSIDERED A RECALL OR BE DONE FOR FREE AT THE OWNERS REQUEST. I CONTACTED PATRIOT GMC IN BOYERTOWN AND ASKED THAT THE REPAIR BE DONE UNDER THE ADVISORY NOTICE AS A COURTESY BUT HAVE NOT HEARD BACK.
NHTSA ODI #11309796
94,000 miles · Feb 16, 2020
Visibility/wiper
AS MANY OTHER COMPLAINTS FILED HERE MY WIPER TRANSMISSION/LINKAGE HAS FAILED ALSO BUT JUST WEEK FOR THE SECOND TIME AFTER HAVING REPLACED IT JUST LAST YEAR WITH NEW REPLACEMENT ONE. I WAS DRIVING HOME FROM WORK AND IT WAS SNOWING PARTIAL CITY STREET AND HIGHWAY DRIVING. LAST YEAR WHEN IT FAILED IT WAS RAINING ON MY WAY HOME ON H…
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AS MANY OTHER COMPLAINTS FILED HERE MY WIPER TRANSMISSION/LINKAGE HAS FAILED ALSO BUT JUST WEEK FOR THE SECOND TIME AFTER HAVING REPLACED IT JUST LAST YEAR WITH NEW REPLACEMENT ONE. I WAS DRIVING HOME FROM WORK AND IT WAS SNOWING PARTIAL CITY STREET AND HIGHWAY DRIVING. LAST YEAR WHEN IT FAILED IT WAS RAINING ON MY WAY HOME ON HIGHWAY. NEEDLESS TO SAY I WOULD LIKE AN EXPLANATION AS TO WHY THIS HAS FAILED FOR A SECOND TIME AND NO MANUFACTURING DESIGN UPGRADE HAS BEEN DONE BY GM TO RECTIFY THIS CONTINUAL FAILURE.
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
General Motors, LLC (GM) is recalling certain 2010-2017 GMC Terrain vehicles. A reflection caused by the headlight housings may illuminate areas above the vehicle and outside of the driver's view with excessively bright light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: The bright reflection may cause a glare for other drivers, reducing their visibility and increasing the risk of a crash.
Remedy: Dealers will install headlamp appliques, free of charge. Owner notification letters were mailed September 8, 2022. Owners may contact GMC customer service at 1-800-462-8782. GM's number for this recall is N222363740.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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