NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
123 reportsClear category filter66,000 miles · Apr 24, 2020
Electronic Stability Control (esc)EngineService Brakes
DRIVING BETWEEN 40-45MGH AND STABILITRAK FAILURE SERVICE AND ABS FAILURE LIGHT COMES ON. AT EVERY BUMP THE SERVICE LIGHTS GOES ON AND OFF. THEN ON A SMOOTH SERVICE THE STABILITRAK LIGHTS COMES ON UNTIL I GET HOME. WITH THE COLLISION WARNING TURNED ON THE CAR ALSO AND ALMOST FREQUENTLY TENDS TO BRAKE ON ITS OWN WHILE DRIVING. BU…
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DRIVING BETWEEN 40-45MGH AND STABILITRAK FAILURE SERVICE AND ABS FAILURE LIGHT COMES ON. AT EVERY BUMP THE SERVICE LIGHTS GOES ON AND OFF. THEN ON A SMOOTH SERVICE THE STABILITRAK LIGHTS COMES ON UNTIL I GET HOME. WITH THE COLLISION WARNING TURNED ON THE CAR ALSO AND ALMOST FREQUENTLY TENDS TO BRAKE ON ITS OWN WHILE DRIVING. BUT HERE'S THE REAL PROBLEM THIS 2014 GMC TERRAIN DENALI CAR IS NOT ON THE 'RECALL' LIST - WHY? SEEMS IT'S FROM THE SAME CAR MANUFACTURER WITH SAME ISSUES, SHOULDN'T IT BE ON THE SAME RECALL LIST.
NHTSA ODI #11322147
Mileage unknown · Mar 23, 2020
Engine
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT SOON AFTER RECEIVING AN OIL CHANGE, THE OIL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PCV VALVE WAS CLOGGED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEA…
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TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT SOON AFTER RECEIVING AN OIL CHANGE, THE OIL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PCV VALVE WAS CLOGGED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI #11319023
92,000 miles · Mar 4, 2020
Engine
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, A RATTLING SOUND WAS PRESENT COMING FROM THE ENGINE. ADDITIONALLY, THE ENGINE OIL PRESSURE LOW WARNING LIGHT WAS ILLUMINATED. THE CONTACT INSPECTED THE VEHICLE AND BECAME AWARE OF AN OIL LEAK UNDERNEATH THE VEHICLE. THE VEHICLE W…
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TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, A RATTLING SOUND WAS PRESENT COMING FROM THE ENGINE. ADDITIONALLY, THE ENGINE OIL PRESSURE LOW WARNING LIGHT WAS ILLUMINATED. THE CONTACT INSPECTED THE VEHICLE AND BECAME AWARE OF AN OIL LEAK UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR MAIN ENGINE SEAL WAS BLOWN AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AXELROD BUICK/GMC (6603 BROKE PARK RD, PALMER OH) AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.
NHTSA ODI #11316084
118,500 miles · Mar 3, 2020
Engine
ENGINE WILL NOT HOLD OIL. CAUSING ENGINE TO STALL AT ANY GIVEN MOMENT WHILE IN MOTION. VEHICLE HAS BEEN DIAGNOSED BY DEALER AND THIRD PARTY AUTO MECHANIC. BOTH HAVE DETERMINED PISTON + PISTON RINGS NEED REPLACED BUT A FULL ENGINE REPLACEMENT IS THE PREFERRED REPAIR. VEHICLE HAS LESS THAN 119,000 MILES. VEHICLES NOTIFICATION LIGH…
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ENGINE WILL NOT HOLD OIL. CAUSING ENGINE TO STALL AT ANY GIVEN MOMENT WHILE IN MOTION. VEHICLE HAS BEEN DIAGNOSED BY DEALER AND THIRD PARTY AUTO MECHANIC. BOTH HAVE DETERMINED PISTON + PISTON RINGS NEED REPLACED BUT A FULL ENGINE REPLACEMENT IS THE PREFERRED REPAIR. VEHICLE HAS LESS THAN 119,000 MILES. VEHICLES NOTIFICATION LIGHTS INCLUDE: CHECK ENGINE LIGHT, SERVICE STABILITY TRACK AND REDUCED ENGINE POWER.
NHTSA ODI #11315948
50,249 miles · Feb 25, 2020
EnginePower Train
MY 2014 TERRAIN STALLED OUT AT A STOP SIGN. I RESTARTED THE TRUCK AND WAS IT MADE A NOISE AS THOUGH SOMETHING WAS WRONG WITH A BELT. I WENT AROUND THE BLOCK AND IT STALLED OUT 3 MORE TIMES. I BACKED IT INTO MY DRIVEWAY AND NOTICED ALL OF THE OIL ON THE GROUND. I HAD THE TRUCK PUT ON A FLATBED AND TOWED TO THE DEALER. ACCORDING T…
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MY 2014 TERRAIN STALLED OUT AT A STOP SIGN. I RESTARTED THE TRUCK AND WAS IT MADE A NOISE AS THOUGH SOMETHING WAS WRONG WITH A BELT. I WENT AROUND THE BLOCK AND IT STALLED OUT 3 MORE TIMES. I BACKED IT INTO MY DRIVEWAY AND NOTICED ALL OF THE OIL ON THE GROUND. I HAD THE TRUCK PUT ON A FLATBED AND TOWED TO THE DEALER. ACCORDING TO THE SERVICE DEPARTMENT, THE REAR MASTER SEAL BLEW. SOMEHOW, AS EXPLAINED TO ME, WATER GETS INTO THE ENGINE AND FREEZES. THIS CAUSES PRESSURE AND THAT IS THE CAUSE OF THE DAMAGE. MY TERRAIN TURNED 5 YRS OLD ON 11/21/19 WITH ONLY 50,249 MILES. I AM VERY DISAPPOINTED. I HAVE ALWAYS OWNED A GM VEHICLE AND HAVE NEVER HAD A PROBLEM UNTIL NOW. THE WARRANTY DOES NOT COVER SINCE IT IS 5 YRS OLD AND I AM OUT $3,000 FOR REPAIRS. I DON'T EVEN HAVE THE TRUCK PAID OFF YET. THERE HAS NOT BEEN A RECALL OR POLICY/WARRANTY WAIVER.
NHTSA ODI #11311304
130,000 miles · Feb 11, 2020
EnginePower Train
ENGINE STALLS/ HESITATES ESPECIALLY WHEN AT A STOP, IDLE FOR A PERIOD SUCH AS AT A STOP LIGHT, ALSO WHEN IN REVERSE AND DOES NOT HAVE A CHECK ENGINE LIGHT. THIS DID HAPPEN BEFORE AND A CHECK ENGINE LIGHT DID APPEAR. I PULLED THE CODES P0010 AND P0011.
NHTSA ODI #11308602
112,000 miles · Feb 4, 2020
EngineUnknown Or Other
I HAVE ONLY HAD THE VEHICLE SINCE 11/2019. IT TWICE HAS HAD THE CHECK ENGINE LIGHT TO COME ON. THE FIRST TIME IT WAS IN 12/2019. THE CHECK ENGINE LIGHT WAS ON FOR ABOUT A WEEK. THE AUTO START WAS NOT WORKING, AND THE ONLY ISSUE I SEEN WAS THAT IF IT SAT RUNNING FOR A WHILE LIKE FOR INSTANCES, WARMING UP, IT FLOODED AND THE E…
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I HAVE ONLY HAD THE VEHICLE SINCE 11/2019. IT TWICE HAS HAD THE CHECK ENGINE LIGHT TO COME ON. THE FIRST TIME IT WAS IN 12/2019. THE CHECK ENGINE LIGHT WAS ON FOR ABOUT A WEEK. THE AUTO START WAS NOT WORKING, AND THE ONLY ISSUE I SEEN WAS THAT IF IT SAT RUNNING FOR A WHILE LIKE FOR INSTANCES, WARMING UP, IT FLOODED AND THE ENGINE WOULD CONTINUE TO RUN A FEW SECONDS AFTER IGNITION KEY WAS TAKEN OUT OF THE IGNITION. ENGINE WOULD STOP AFTER BUBBLING TO A STOP. THEN THE CHECK LIGHT WENT OUT AND EVERYTHING WORKED PROPERLY. BUT, ON 2/1/2020, MY CHECK ENGINE LIGHT CAME ON AGAIN. MY AUTO START IS NOT WORKING AGAIN. AS LONG THE CHECK ENGINE LIGHT IS ON, THE VEHICLE WILL NOT AUTO START. THE CAR IS AGAIN FLOODING OUT AFTER ENGINE SHUT DOWN. AFTER IGNITION KEY IS TAKEN OUT OF IGNITION. THE ENGINE WILL RUN FOR A FEW SECONDS AND THEN BUBBLE TO A ENGINE STOP. WONDER IF OTHER CUSTOMERS HAS HAD PROBLEMS LIKE THIS TOO? BUT, THAT IS NOT NORMAL FOR A VEHICLE TO HAVE A CHECK ENGINE LIKE TO COME ON AND IT INTERFERES WITH THE AUTO START AND CAUSE THE VEHICLE TO FLOOD OUT LIKE IT DOES.
NHTSA ODI #11307054
155,000 miles · Jan 26, 2020
Engine
THE CAR AT 80K HAD ITS ENGINE REPAIRED UNDER WARRANTY FOR A BAD DEAL WHICH THEN RUINED PISTONS AND ETC. AT 155K IT DID THE SAME AND POWERED DOWN ON THE SIDE OF THE ROAD WITH ENGINE ISSUES. I WAS DRIVING ON THE ROAD WHEN THIS HAPPENED LEAVING ME ON A CURVE AND THE ENGINE FUMING AND OIL POURING OUT UNDER NEATH
NHTSA ODI #11301901
80,000 miles · Jan 24, 2020
Engine
THIS CAR BURNS 3 QUARTS OF OIL BETWEEN 5000 MILE OIL CHANGE INTERVALS. IT HAS DONE IT SINCE IT WAS NEW. I JUST FOUND OUT IT IS BECAUSE OF A FAULTY PCV SYSTEM.01
NHTSA ODI #11301749
85,000 miles · Jan 23, 2020
Engine
VEHICLE HAS 85000 MILES AND NEEDS NEW TIMING CHAIN DUE TO BURNING OIL. QUOTED $2200-$2800 FOR REPAIR. ROUGH RIDING, WANTS TO STALL AT LOWER SPEEDS, SLOW DOWNS AND STOPS. STILL OWE ON THIS VEHICLE, BOUGHT FROM DEALERSHIP NOT EVEN TWO YEARS AGO.
NHTSA ODI #11301465
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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