NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
123 reportsClear category filter106,000 miles · Mar 3, 2021
Engine
TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING 60 MPH, WITHOUT WARNING, THE REAR MAIN SEAL FRACTURED CAUSING OIL TO LEAK FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT, A CERTIF…
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TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING 60 MPH, WITHOUT WARNING, THE REAR MAIN SEAL FRACTURED CAUSING OIL TO LEAK FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT, A CERTIFIED MECHANIC, INSPECTED THE VEHICLE AND NOTICED THE OIL LEAKING FROM THE REAR MAIN SEAL. TOM DAVIS CHEVROLET BUICK (2831 N 16TH ST, PARSONS, KS 67357, (620) 860-0751) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.
NHTSA ODI #11398968
100,275 miles · Mar 3, 2021
Engine
WHILE DRIVING ON HIGHWAY AT APPROXIMATELY 70 MPH, ON LOW TEMPERATURE DAY (~10*F), SMOKE BEGAN EMITTING FROM BOTTOM OF VEHICLE WITH PUNGENT SMELL. THE VEHICLE WAS IMMEDIATELY PULLED OVER AND SHUT OFF. THERE WAS OIL COVERING THE ENTIRE UNDERCARRIAGE. THE OIL WAS PRESENT SUBSTANTIALLY ON THE EXHAUST SYSTEM, ALLOWING FOR POTENTIAL O…
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WHILE DRIVING ON HIGHWAY AT APPROXIMATELY 70 MPH, ON LOW TEMPERATURE DAY (~10*F), SMOKE BEGAN EMITTING FROM BOTTOM OF VEHICLE WITH PUNGENT SMELL. THE VEHICLE WAS IMMEDIATELY PULLED OVER AND SHUT OFF. THERE WAS OIL COVERING THE ENTIRE UNDERCARRIAGE. THE OIL WAS PRESENT SUBSTANTIALLY ON THE EXHAUST SYSTEM, ALLOWING FOR POTENTIAL OF FIRE IF VEHICLE CONTINUED DRIVING. THE REAR MAIN SEAL WAS LEAKING AND REQUIRED TO BE TOWED HOME THEN TO DEALER AT LATER DATE FOR REPAIR. THE REPAIR AND ASSOCIATED REMEDIES FOLLOWED TSB 19-NA-021 BUT WERE NOT WARRANTIED AS THE VEHICLE'S VIN DID NOT FALL UNDER THE ASSOCIATED BULLETIN'S GUIDELINES. ALL REPAIRS AND REMEDIES WERE IDENTICAL TO PREVIOUS REPORTED FAILURES OF ABOVE LISTED BULLETIN.
NHTSA ODI #11398875
103,000 miles · Feb 23, 2021
Engine
LEFT MY HOUSE ON A VERY COLD MORNING (BELOW 10 DEGREES) AND WHILE I WAS DRIVING AND MY ENGINE STARTED MAKING A VERY LOUD CLATTERING NOISE. LOW POWER MESSAGE DISPLAYED ON THE DASH AND SEVERAL LIGHTS DISPLAYED. NOTHING PRIOR TO THE NOISE. IMMEDIATELY PULLED IN AND PARKED MY VEHICLE. I HAD THE CODES RAN, CHECKED THE OIL AND IT HAD …
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LEFT MY HOUSE ON A VERY COLD MORNING (BELOW 10 DEGREES) AND WHILE I WAS DRIVING AND MY ENGINE STARTED MAKING A VERY LOUD CLATTERING NOISE. LOW POWER MESSAGE DISPLAYED ON THE DASH AND SEVERAL LIGHTS DISPLAYED. NOTHING PRIOR TO THE NOISE. IMMEDIATELY PULLED IN AND PARKED MY VEHICLE. I HAD THE CODES RAN, CHECKED THE OIL AND IT HAD NONE! THE VEHICLE WAS CHECKED OUT AND THE PCV VALVE FAILED/FROZE CAUSING COMBUSTION IN THE ENGINE AND BLEW OUT THE REAR MAIN SEAL. ACCORDING TO SERVICE BULLETIN 14882 THIS WAS AN ISSUE ON THE 2010-2013 GMC TERRAINS AND 2010-2014 CHEVROLET EQUINOX (WHICH IS BASICALLY THE SAME THING) A RECALL WAS ISSUED. MY VEHICLE IS A 2014 (WHO'S TO SAY WHEN THE ENGINE WAS NOT BUILT IN 2013?) AND IT DOESN'T APPEAR THE ISSUE WAS FIXED ON THE 2014S WHICH IS GOING TO COST ME APPROXIMATELY $3000 TO FIX. WHEN THE REAR MAIN SEAL BLEW (OR STARTED LEAKING) IT COATED THE WHOLE UNDERSIDE OF MY VEHICLE WHICH COULD HAVE CAUSE ME TO WRECK OR CATCH FIRE. I HAD TO HAVE MY VEHICLE TOWED SINCE I WAS SEVERAL MILES FROM HOME.
NHTSA ODI #11397601
90,000 miles · Feb 23, 2021
Engine
CAR IS EXPERIENCING OIL CONSUMPTION AT A HIGH RATE. I LOOKED INTO HIS AND I GUESS IS VERY COMMON. AND I GUESS GM WON'T DO ANYTHING ABOUT IT. WHAT DO I DO NOW? DO I JUNK IT AND TAKE A LOSS AS THE MOTOR IS NOW MAKING NOISE . THERE HAS GOT TO BE SOMETHING TO DO.
NHTSA ODI #11397588
64,644 miles · Feb 12, 2021
Engine
DURING COLD TEMPERATURES (14 DEGREES) MY PCV VALVE FAILED TO WORK WHILE SITTING AT A READ LIGHT WHILE I WAS DRIVING HOME FROM WORK ON A CITY STREET RESULTING IN MY REAR MAIN SEAL BLOWING. THIS WAS AN ISSUE ON THE 2010-2013 GMC TERRAINS AND OTHER GM VEHICLES AS NOTED IN THE SERVICE BULLETIN 14882. MY CAR IS A 2014 AND CLEARLY T…
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DURING COLD TEMPERATURES (14 DEGREES) MY PCV VALVE FAILED TO WORK WHILE SITTING AT A READ LIGHT WHILE I WAS DRIVING HOME FROM WORK ON A CITY STREET RESULTING IN MY REAR MAIN SEAL BLOWING. THIS WAS AN ISSUE ON THE 2010-2013 GMC TERRAINS AND OTHER GM VEHICLES AS NOTED IN THE SERVICE BULLETIN 14882. MY CAR IS A 2014 AND CLEARLY THE ISSUE HAS NOT BEEN RESOLVED WHICH HAS COST ME NEARLY $3000 IN REPAIRS. LUCKILY I WAS CLOSE TO HOME BUT THIS ISSUE COULD'VE LEFT ME STRANDED IN BELOW FREEZING TEMPERATURES. THIS ISSUE ALSO CAUSED OIL TO LEAK EVERYWHERE AND COULD'VE RESULTED IN A FIRE. MY CAR WAS SMOKING AND SMELLED AS THOUGH SOMETHING WAS BURNING.
NHTSA ODI #11395878
91,000 miles · Feb 5, 2021
Engine
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE LOCAL DEALER ETTLESON BUICK GMC (6201 SOUTH LA GRANGE ROAD, HODGKINS, IL 60525, (708) 529-5871) WHERE IT WAS DIAGNOSED WITH NEEDING THE PVC VALVE TO BE REPLACED. THE VEHICLE WAS NOT …
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TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE LOCAL DEALER ETTLESON BUICK GMC (6201 SOUTH LA GRANGE ROAD, HODGKINS, IL 60525, (708) 529-5871) WHERE IT WAS DIAGNOSED WITH NEEDING THE PVC VALVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000. *LN*JB
NHTSA ODI #11394881
80,000 miles · Jan 18, 2021
Engine
I BOUGHT IT IN JUNE 2020. USED EXCESSIVE OIL. I KEPT ADDING OIL. I THOUGHT IT WAS AN OIL LEAK AND TOOK IT IN TO FIRESTONE TO GET FIX. AS I WAS ALMOST THERE THE ENGINE LIGHT CAME ON AND WAS MAKING A LOUD NOISE UNDER THE HOOD. FIRST WARNING OF ANYTHING WAS WRONG, NO OTHER LIGHTS SHOWED ON DASH INDICATING A PROBLEM. I WAS DR…
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I BOUGHT IT IN JUNE 2020. USED EXCESSIVE OIL. I KEPT ADDING OIL. I THOUGHT IT WAS AN OIL LEAK AND TOOK IT IN TO FIRESTONE TO GET FIX. AS I WAS ALMOST THERE THE ENGINE LIGHT CAME ON AND WAS MAKING A LOUD NOISE UNDER THE HOOD. FIRST WARNING OF ANYTHING WAS WRONG, NO OTHER LIGHTS SHOWED ON DASH INDICATING A PROBLEM. I WAS DRIVING WHEN THIS HAPPENED. FIRESTONE SAID REALLY BAD OIL LEAK THAT DAMAGED TIMING CHAIN AND LOWER ENGINE. THEY SAID I NEED TO REPLACE THE ENGINE. WHY DIDN'T I GET ANY WARNING LIGHTS INDICATING THERE WAS A PROBLEM BEFORE MY ENGINE WAS DAMAGED DUE TO EXCESSIVE OIL USAGE. I SEE THIS SAME ISSUE HAS HAPPENED TO OTHER OWNERS WITH THIS VEHICLE. I WAS DRIVING ON THE HIGHWAY AND COULD HAVE BEEN IN AN ACCIDENT.
NHTSA ODI #11388656
75,000 miles · Jan 7, 2021
Electrical SystemEngineVisibility/wiper
RADIO STSYEM WENT OUT, WIPED BLADE MOTOR DEFECTIVE, CAM SHAFT SENSORS WENT OUT DUE TO OIL CONSUMPTION, SENSOR ACTUATOR WENT OUT DUE TO OIL CONSUMPTION, CAR WOULD DIE WHILE DRIVING BECAUSE OF OIL CONSUMPTION/CAM SHAFT ERROR, ENGINE IS CONSUMING TO MUCH OIL-PER ENGINE OIL STUDY DONE BY MY DEALERSHIP.
NHTSA ODI #11387083
107,298 miles · Jan 6, 2021
Engine
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITH THE CHECK ENGINE AND LOW OIL PRESSURE WARNING LIGHT ILLUMINATED. ADDITIONALLY, THERE WAS A MESSAGE FLASHING ON THE INSTRUMENT PANEL WITH A MESSAGE TO TURN OFF THE VEHICLE. THE DRIVER PULLE…
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TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITH THE CHECK ENGINE AND LOW OIL PRESSURE WARNING LIGHT ILLUMINATED. ADDITIONALLY, THERE WAS A MESSAGE FLASHING ON THE INSTRUMENT PANEL WITH A MESSAGE TO TURN OFF THE VEHICLE. THE DRIVER PULLED OVER AND TURNED OF THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR MAIN SEAL WAS BLOWN DUE TO EXCESSIVE CRANKCASE PRESSURE. THERE WAS ALSO A MINIMAL AMOUNT OF OIL IN THE ENGINE. THE MECHANIC INFORMED THE CONTACT OF TSB: 14882 AND 19NA021. ROBERT BROGDEN BUICK GMC (1500 E. SANTA FE ST., OLATHE, KS 66061 (913)782-1500) WAS CONTACTED AND STATED THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS INFORMED TO TOW THE VEHICLE TO BE DIAGNOSED. THE VEHICLE WAS REPAIRED AT AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 107,298.
NHTSA ODI #11386773
84,000 miles · Jan 4, 2021
Engine
DRIVING FROM WORK CAR WAS WORKING FINE. CAME TO A STOP. CAR STARTED SOUNDING LIKE A DIESEL TRUCK. NEXT STOP CAR STOPPED ALL OF A SUDDEN. TOWED IT HOME THEN TO THE SHOP. MECHANIC ASKED ME WHEN I DID THE LAST OIL CHANGE. OIL CHANGE WAS DONE AT DEALERSHIP 8 WEEKS AGO. OIL HAD BURNED COMPLETELY AND CAUSED THE ENGINE TO FAIL. I NOW N…
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DRIVING FROM WORK CAR WAS WORKING FINE. CAME TO A STOP. CAR STARTED SOUNDING LIKE A DIESEL TRUCK. NEXT STOP CAR STOPPED ALL OF A SUDDEN. TOWED IT HOME THEN TO THE SHOP. MECHANIC ASKED ME WHEN I DID THE LAST OIL CHANGE. OIL CHANGE WAS DONE AT DEALERSHIP 8 WEEKS AGO. OIL HAD BURNED COMPLETELY AND CAUSED THE ENGINE TO FAIL. I NOW NEED TO REPLACE COMPLETELY. $5K ON A 6 YEAR OLD CAR WITH 84K MILES.
NHTSA ODI #11386526
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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