2013 GMC Terrain

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 3 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO PENSKE BUICK GMC OF CERRITOS (18400 STUDEBAKER RD, CERRITOS, CA 90703, (877) 886-6265) WHERE THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED AND THE COMPUTER NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 74,328.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE THE VEHICLE WAS AT A FUEL STATION, A RATTLING NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THERE WAS A TIMING CHAIN FAILURE AND RECOMMENDED TAKING THE VEHICLE TO A DEALER. THE VEHICLE WAS TAKEN TO PERRYSBURG AUTO MALL (26875 N DIXIE HIGHWAY, PERRYSBURG, OH 43551) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN, PISTON RINGS, CAMS, AND WATER PUMP FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

08/17 CHECK ENGINE LIGHT CAME ON, TOOK VEHICLE TO A MECHANIC, HE PLUGGED IN THE COMPUTER TO ASSESS THE CODE WHICH WAS P420 AFTER ASSESSING MY TERRAIN HE DECIDE THAT THERE WAS NOT AN ISSUE WITH THE CONVERTER AND RESET THE COMPUTER, TOLD ME IF THE CHECK ENGINE LIGHT CAME ON AGAIN TO BRING IT BACK. FOR THE PAST YEAR I HAVE NOTICED THAT I HAD TO ADD 1 TO 2 QUARTS OF OIL IN BETWEEN OIL CHANGES. I MADE A RIGHT TURN AND WENT TO EXCELERATE UP A SMALL INCLINE AND MY DASH WENT COMPLETELY BLACK AND MY VEHICLE SHUT OFF AND STARTED ROLLING BACKWARDS. I APPLIED THE BREAK, TURNED THE KEY OFF AND ATTEMPTED TO RESTART MY TERRAIN AND IT WOULD NOT START. I HAD TO HAVE THE VEHICLE TOWED HOME. THE NEXT DAY OUR MECHANIC CAME BY OUR HOME TO LOOK OVER MY VEHICLE, WHEN THE COMPUTER WAS PLUGGED IN NUMEROUS CODES WERE LISTED. AT THAT TIME OUR MECHANIC INFORMED US THAT THE MOTOR NEEDED TO BE REPLACED. I STARTED TO DO RESEARCH AND FOUND THAT THIS ISSUE IS KNOWN BY GM. I CONTACT GM CUSTOMER SERVICE AND WAS TOLD THAT MY VEHICLE IS OUTSIDE OF THE PARAMETERS THAT GM IS WILLING TO COVER. AFTER ADDITIONAL RESEARCH FOUND THAT THERE IS A CLASS ACTION LAWSUIT FOR THIS EXACT ISSUE WITH EQUINOXES AND TERRAINS. CALLED THE DEALERSHIP WHERE WE PURCHASED OUR TERRAIN AND WAS REFERRED BACK TO GM CUSTOMER SERVICE, SO I CALLED GM CUSTOMER SERVICE AGAIN, THE REPRESENTIVE WAS VERY RUDE AND AGAIN INFORMED ME THAT I WOULD HAVE TO PAY OUT OF POCKET TO REPAIR MY VEHICLE OR I COULD FILE A COMPLAINT WITH THE NHTSA. I HAVE CONTACTED GM CUSTOMER SERVICE 2 ADDITIONAL TIMES AS WELL AS THE DEALERSHIP WITH NO LUCK OF A RESOLUTION AND GM ACKNOWLEDGING THAT MY VEHICLE WOULD HAVE BEEN INCLUDED IN THE "SPECIAL WARRANTY" HOWEVER I AM OUTSIDE THE 120,000 MILES, PER THE GM REPRESENTATIVE I HAVE TO PAY OUT OF POCKET TO REPAIR OR REPLACE MY VEHICLE AS THEY ARE NOT RESPONSIBLE DUE TO MY CURRENT MILEAGE.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 45 MPH, THE CENTER CONSOLE LOST POWER INDEPENDENTLY. THE VEHICLE WAS TAKEN TO IG BURTON LEWES AUTOMALL (17861 COASTAL HWY, LEWES, DE 19958), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RADIO MODULE ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,956. **TR CONSUMER STATED TOOK VEHICLE TO I.G., BURTON 8/15/2018 VEHICLE'S CONTROLS AND DISPLAYS WERE NOT WORKING CAUSING THE HEATING, AIR CONDITIONING,DEFROST, NAVIGATION SYSTEM, RADIO CONTROLS AS WELL AS THE PANEL ILLUMINATION TO BECOME INOPERATIVE. THIS WOULD HAPPEN INTERMITTENTLY. THEY COULD NOT DUPLICATE PROBLEM. WENT TO PICK IT UP ON THE 16TH AND IT WAS NOT WORKING. THEY KEPT THE VEHICLE AND REPLACED THE RADIO CONTROL MODULE. INVOICES ATTACHED. RECEIVED THE VEHICLE BACK 8/21/2018. TOOK VEHICLE TO I.G, BURTON SAME ISSUES AS BEFORE. THIS TIME THEY REPLACED THE RADIO CONTROL DISPLAY AND INFO SCREEN, THE RADIO CONTROL ASSEMBLY, PROGRAMMED THE RADIO AND THE HVAC MODULE. INVOICE ATTACHED. RECEIVED THE VEHICLE BACK 9/6/2018. 9/24/18 TOOK VEHICLE TO I.G., BURTON, DROPPED THE VEHICLE OFF WITH THE SAME ISSUES. TODAY IS THE OCT.3RD AND WE STILL DON'T HAVE OUR VEHICLE BACK, NOR HAVE WE HEARD ANYTHING. UPDATED 10/29/18*JB

THE ENGINE KEPT LOSING OIL BUT THE MECHANICS COULD NEVER FIND THE OIL LEAK. I WAS DRIVING ON THE EXPRESSWAY WHEN THE ENGINE WENT OUT COMPLETELY AND MY CAR LOCKED UP ON THE EWAY. MY CAR ONLY HAS 102K MILES. GM HAS A BULLETIN OUT SHOWING THAT 2013 GM CAR ENGINE HAVE AN OVER OIL CONSUMPTION PROBLEM. THEY CLAIM THAT MY CAR VIN WASN'T INCLUDED HOWEVER THAT IS THE ONLY REASON WHY MY ENGINE COULD OF LOCKED UP WITHOUT AN OIL LEAK. HTTPS://GM.OEMDTC.COM/1893/EXCESSIVE-OIL-CONSUMPTION-2010-2013-BUICK-CHEVROLET-GMC

EXTREMELY DISAPPOINTED WITH MY 2013 GMC TERRAIN. IT HAS A 2.4 CYLINDER ENGINE THAT CONSUMES TOO MUCH OIL BETWEEN OIL CHANGES. A TECHNICAL SERVICE BULLETIN WAS ISSUED BY GM FOR THE PROBLEM BUT THEY HAVE NOT DONE A FULL RECALL YET. VEHICLE WAS STALLING DUE TO LOW OIL ISSUES. INTAKE SOLENOID HAD TO BE REPLACED BECAUSE OF LOW OIL LEVELS. TRANSMISSION FLUID LEAKED FROM TRANS TORQUE CONVERTER SEAL, LEFT REAR WHEEL HUB HAD TO BE REPLACED DUE TO BEARINGS GOING BAD ALL WITH JUST 52K MILES. THE ENGINE SPECIFICALLY IN MY VEHICLE IS A SAFETY HAZARD/CONCERN FOR ANYONE WITH A FAMILY. MY WIFE IS A NANNY AND DOES NOT DRIVE THE VEHICLE AGGRESSIVELY. I HAD DRIVEN THIS VEHICLE NOT VERY MANY MILES ON A NEW FRESH OIL CHANGE AND THE NEXT TIME I WENT TO CHECK MY OIL THE DIPSTICK HAD NO OIL ON IT!! I WAS FURIOUS BECAUSE THERE WAS NOT A LIGHT THAT INDICATOR THAT CAME ON IN MY VEHICLE TO TELL ME I HAD LOW OIL OR ANYTHING!! ALSO HAVE A PROBLEM WITH THE LOUD NOISE OF TIRES WHEN GOING DOWN HIGHWAY .. I DID LIKE THIS VEHICLE WHEN I FIRST GOT IT BUT EVER SINCE THEN I HAVE BEEN DISAPPOINTED IN WHAT IS GOING ON ..

STALLING ISSUES - I HAVE AN ISSUE WITH MY VEHICLE STALLING - THE VEHICLE WILL STALL OUT AFTER STARING THE IGNITION AND PUTTING IT IN REVERSE OR DRIVE. ONCE YOU GIVE IT THE GAS IT WILL JUST SHUT DOWN - LOSES ALL POWER. IT'S HAPPENED WHEN BACKING OUT OF A PARKING SPACE, IT'S HAPPENED AT A STOP SIGN BEFORE PULLING ONTO A ROADWAY, IT'S HAPPENED LEAVING MY DRIVEWAY - I HAVE RESEARCHED AN HAVE SEEN THAT THIS IS A COMMON ISSUE WITH THIS MAKE AND MODEL AND DON'T UNDERSTAND WHY THERE HAS NOT BEEN A RECALL. THIS IS PUTTING PEOPLE'S LIFE IN DANGER, I AM LOOKING TO GET REAR ENDED OR KNOCKED OUT OF THE ROAD BY A TRUCK OR SOMETHING. THE CODE IS COMING UP AS AN OXYGEN SENSOR -

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT THE SERVICE ENGINE INDICATOR ILLUMINATED AND AN ABNORMAL NOISE WAS HEARD. IN ADDITION, THE INSTRUMENT PANEL SHORTED OUT DUE TO AN ELECTRICAL FAILURE, WHICH ALSO CAUSED ALL THE GAUGES AND WARNING INDICATORS NOT TO FUNCTION. THE DEALER (CARLSBAD BUICK GMC CADILLAC, 5334 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-5311) WAS NOTIFIED OF THE FAILURES. THE DEALER FOUND DIAGNOSTIC FAILURE CODES P0496, P0171, AND P0174, WHICH DETECTED PRESSURE IN THE EVAPORATIVE SYSTEM. THE DEALER STATED THAT MORE DIAGNOSTIC TESTING WOULD BE NEEDED TO DETERMINE A REMEDY. THE VEHICLE WAS ALSO TAKEN TO SUBURBAN CADILLAC OF COSTA MESA (2600 HARBOR BLVD, COSTA MESA, CA 92626, (877) 844-8058) WHERE AN APPOINTMENT FOR DIAGNOSTIC TESTING WAS SCHEDULED. THE CONTACT RECEIVED A DOCUMENT THAT DID NOT SPECIFICALLY INDICATE THAT IT WAS A MANUFACTURER RECALL. THE CONTACT CALLED THE MANUFACTURER TO DETERMINE IF THEY SENT HER A CAMPAIGN NOTICE PERTAINING TO THE ELECTRICAL AND ENGINE COMPONENTS FOR CASE NUMBER: [XXX]. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. *LN *TT