2013 GMC Terrain

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED INTERMITTENTLY. THE VEHICLE WAS TOWED TO 500 AUTOMOTIVE CHEVROLET BUICK GMC (1700 IN-163, CLINTON, IN 47842, (765) 832-2421) WHERE IT WAS DIAGNOSED THAT THE POSITIVE CRANKCASE VENTILATION NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.

I BEGAN DRIVING MY 2013 GMC TERRAIN DOWN THE STREET AND MY CAR BEGAN TO FEEL AS IF IT WAS GOING TO STALL. THEN THE CHECK ENGINE LIGHT CAME ON & A FEW MINUTES LATER, THE ENGINE BLEW WITH 126,000 MILES ON THE CAR. PRIOR TO THIS DAY, THE CAR HAD BEEN OPERATING WITHOUT ANY ISSUES AND NO WARNING LIGHTS HAD COME ON. THE MECHANIC SAID THAT THE TIMING CHAIN HAD BROKEN & THERE WAS NO OIL IN THE ENGINE. I BOUGHT THIS CAR NEW & WAS THE ONLY OWNER & RELIGIOUSLY CHANGED MY OIL EVERY 5,000 MILES & WAS NOT YET DUE FOR AN OIL CHANGE. SINCE THIS HAS HAPPENED, I DISCOVERED THAT THERE HAVE BEEN SEVERAL COMPLAINTS ABOUT THIS VEHICLE IN REGARD TO OIL CONSUMPTION ISSUES & THERE HAS NOT BEEN A RECALL ISSUED. THIS POSES A SERIOUS SAFETY CONCERN ESPECIALLY CONSIDERING AN OIL WARNING LIGHT NEVER CAME ON NOR, DID ANY WARNING LIGHTS UNTIL IMMEDIATELY PRIOR TO THE ENGINE BLOWING.

REAR MAIN SEAL FAILED DUE TO CLOGGED PCV VALVE. ONE DAY THE CAR SEAMED FINE, NO VISABLE OIL LEAKS, THE NEXT DAY, DAUGHTER BACKED OUT OF DRIVEWAY AND THERE WAS A LARGE PUDDLE OF OIL UNDER HER VEHICLE. SHE DIDN'T SEE THE PUDDLE, ALL THE OIL LEAKED OUT OF THE VEHICLE, NO ENGINE LIGHT CAME ON, HAD TO HAVE IT TOWED TO SHOP, $1200 ESTIMATE TO REPAIR. THIS IS A KNOWN ISSUE WITH GM.

I WAS DRIVING WHEN MY CAR STARTED MAKING A NOISE AND VIBRATION. I DROVE IT 3 MILES AS THE VIBRATION AND NOISE WAS GETTING WORSE TO THE DEALERSHIP.ACCORDING TO THE DEALERSHIP THE ENGINE PCV VALVE BECAME CLOGGED WITH SLEDGE OR ICE AND PUSHED THE OIL OUT THE REAR SEAL OF THE ENGINE CAUSING FAILURE. IN ADDITION THE ECM FAILED TO DISPLAY A LOW ENGINE OIL WARNING OR A CHECK ENGINE WARNING. AFTER TALKING TO THE MECHANIC AT THE DEALERSHIP AND RESEARCHING ON THE INTERNET, THIS IS A DESIGN FLAW FOR THE 2.4 ECOTC ENGINE THAT GM HAS FAILED TO ADDRESS AND IS CAUSING PEOPLE THOUSANDS OF DOLLARS. MY REPAIR WILL COST $3000.00. RECALL 14882

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING LOW SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS PULLED OVER AND WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO MCDONALD GMC CADILLAC (5155 STATE ST, SAGINAW, MI 48603, (989) 319-4136), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO ASSIST. THE FAILURE MILEAGE WAS 62,000.

THIS (NORMALLY-GARAGED, 1-OWNER, RELIGIOUSLY-SERVICED AT DEALERSHIP) VEHICLE HAD SAT OUTSIDE FOR 38 HOURS WITHOUT BEING STARTED. VEHICLE WAS STARTED IN +4 DEGREE F TEMPERATURE, ALLOWED TO WARM UP, DRIVEN 15 MINUTES ON A 2-LANE ROAD BEFORE STOPPING AT A STOP SIGN. ENGINE BEGAN CHUGGING HEAVILY AS IT LEFT THE STOP, ATTEMPTING TO CROSS 2 LANES OF A DIVIDED 4-LANE HIGHWAY BEFORE TURNING LEFT IN THE OTHER 2 LANES OF THAT HIGHWAY. WITH ENGINE LOSING POWER, DRIVER MANAGED THE LEFT TURN AND PULLED OFF ON RIGHT SHOULDER JUST AS ENGINE SUDDENLY DIED. JUST AS IT DIED, DRIVER NOTICED A BRIEFLY-LIT DASHBOARD INDICATOR SIGNIFYING SOMETHING ABOUT OIL. VEHICLE WAS 3 MONTHS PAST 6-YEAR WARRANTY. IT WAS HAULED SOME 200 MILES TO THE ORIGINAL GM DEALER, OFFLOADED IN PARKING LOT ON SUNDAY EVE. DEALER WAS INFORMED NEXT MORNING, AND LATER RESPONDED THAT IT WOULD NEED A NEW ENGINE. OWNER VISITED DEALER, NOTICED VEHICLE HAD NOT BEEN MOVED SINCE DROPPING IT OFF, BUT DEALER SOMEHOW KNEW ENGINE STATUS. MANAGER WAS SURPRISINGLY UNDERSTANDING. REAR SEAL WAS BLOWN, LIKELY PCV ORIFICE ISSUE (AS IN GM TSB 14882). DEALER SAID GM WOULD PAY 45%, TSB 14882 WOULD COVER $400+, DEALERSHIP WOULD PAY HALF THE REST. OWNER RESPECTS/APPRECIATES DEALERSHIP'S COOPERATION, BUT REMAINS CONCERNED ABOUT POTENTIAL DANGER OF SUDDEN LOSS OF POWER WHILE CROSSING 4 LANES OF HIGH-SPEED TRAFFIC. OWNER LEARNED ABOUT TSB 14882 ONLY AFTER THIS INCIDENT, ONLY VIA GOOGLE, PRIOR TO VISITING DEALER. OWNER STILL DOESN'T KNOW IF VIN IS ON THE TSB 14882 LIST, WHICH, IF IT IS, SHOULD HAVE LED TO A PREVENTIVE FIX PRIOR TO THIS INCIDENT.

LOCAL MECHANIC CHANGES OIL AND REALIZES NO OIL LEAKS AND EXCESSIVE OIL CONSUMPTION. TELLS ME ABOUT THE BULLETIN AND SENDS ME TO GMC. CALL TO MAKE APPOINTMENT SINCE THEY AGREE IT'S UNDER THE SPECIAL COVERAGE. FIRST VISIT WAS TO CHANGE THE OIL AND START THE TEST 9/28/18 100K MILES. SECOND READING WAS GOOD 10/27/18 101K MILES. NEXT READING IT FAILED AT 102K MILES ON 12/1/18. THEY GAVE ME DESCRIPTION OF WHAT WAS WRONG THAT FIT THE BULLETIN AND THIS ASTRONOMICAL PRICE. I INFORMED THEM I KNEW ABOUT THE BULLETIN AND IT SHOULD BE COVERED. THEY THEN LOOKED MY VIN UP AND SAID UNFORTUNATELY MY VIN ISN'T COVERED EVEN THOUGH THE YEAR, MAKE, MODEL AND MOTOR IS THE EXACT AS THE BULLETIN. I CALLED GM CUSTOMER SERVICE WHEN MY LOCAL MECHANIC TOLD ME TO ON MY NEXT OIL CHANGE WITH HIM. 2/28/18 THEY TELL ME THAT THE DEALERSHIP WAS CORRECT I'M NOT COVERED ON THE SPECIAL COVERAGE AND THEY AREN'T SURE WHY. THERE WAS NOTHING ELSE THEY COULD DO FOR ME. SO MY MOTOR IS NOTICEABLY STRUGGLING AT ONLY 100K MILES AND THERE IS NOTHING YOU CAN DO.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY STATED THAT THEY WERE AWARE OF THE FAILURE. THE TECHNICIAN STATED THAT THE POSITIVE CRANKCASE VENTILATION HOLE IN THE INTAKE MANIFOLD WAS TOO SMALL AND NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THAT THERE WAS NO RECALL. THE CONTACT WAS INFORMED TO CALL NHTSA. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,700. *BF CONSUMER STATED MANAGED TO RESTART THE MOTOR AND PULLED INTO PARKING LOT. I CHECKED THE CAR OVER AND FOUND OIL OM THE GROUND UNDER THE CAR AND A TRAIL OF OIL COMING INTO THE PARKING LOT. CONSUMER WAS TOLD BY A MECHANIC THESE VEHICLES HAVE THIS PROBLEM. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

MY YEAR MAKE AND MODEL WITH THE SAME 2.4L ENGINE WAS SUBJECT TO A RECALL/ SERVICE BULLETIN #14882 WHICH PERTAINED TO A PLUGGED PCV ORIFICE IN THE INTAKE MANIFOLD WHICH RESULTED IN BLOWING OUT THE REAR MAIN CRANKSHAFT SEAL WHICH COULD RESULT IN ENGINE FAILURE AND A WARNING THAT THE SPAYING OIL CAN RESULT IN LOSS OF VEHICLE CONTROL. A MECHANIC CONFIRMED THAT THIS WAS THE PROBLEM I HAVE, YET GM WILL NOT COVER THE REPAIRS AS THEY SAID MY SPECIFIC VIN WAS NOT COVERED. THE VEHICLE HAS LOW MILEAGE AND I THINK IT IS OUTRAGEOUS THAT GM WILL NOT STAND BEHIND THEIR PRODUCT. THE REPAIRS WILL BE VERY EXPENSIVE.