2013 GMC Terrain

OIL WAS POURING OUT FROM THE BOTTOM OF OUR 2013 GMC TERRAIN, "LOW OIL PRESSURE SHUT OFF ENGINE" SIGNAL CAME ON THE DASHBOARD. TERRAIN HAD TO BE TOWED TO A LOCAL SHOP WHERE THEY RAN A DIAGNOSTIC TEST. DIAGNOSTIC TEST CAME BACK WITH #19-NA-021. WE WERE INFORMED ABOUT SB-10057977-8108, A RECALL FROM GM INVOLVING AN OIL LEAK FROM REAR PART OF ENGINE. WE HAVE ALSO BEEN INFORMED THAT OUR VIN IS INELIGIBLE AND CANNOT BE PROTECTED THROUGH THE SPECIAL COVERAGE, BUT ARE REQUESTING AN INVESTIGATION INTO THE MATTER.

DRIVING MY 2013 GMC TERREIN (2.4L) IT WAS ABOUT 20 DEGREES OUT, A WARNING LIGHT CAME ON THAT OIL PRESSURE IS LOW "STOP ENGINE IMMEDIATELY. I PULLED OVER AT A GAS STATION AND AS GOT OUT OF THE CAR I COULD SEE A OIL SPILLING FROM BELOW THE ENGINE. I HAD IT TOWED TO MY MECHANIC AND HE SAID IT HAD A A REAR CRANKSHAFT SEAL OIL LEAK. I HAD RECEIVED AN EXTENDED WARRANTY BULLETIN 14882 WHICH GMC RECOGNIZE THE ISSUE. THIS SPECIAL COVERAGE COVERS THE CONDITION (2010-2013 GMC TERRAIN VEHICLES EQUIPPED WITH A 2.4L ENGINE (LAF, LEA OR LUK) THAT HAVE EXPERIENCED HIGH OIL CONSUMPTION MAY ALSO EXPERIENCE A FROZEN AND/OR PLUGGED PCV (POSITIVE CRANKCASE VENTILATION) SYSTEM DURING COLD WEATHER OPERATION. THIS CONDITION MAY INCREASE CRANKCASE PRESSURE LEADING TO A REAR CRANKSHAFT SEAL OIL LEAK) FOR A PERIOD OF 10 YEARS OR 120,000 MILES (193,000 KM), WHICHEVER OCCURS FIRST, FROM THE DATE THE VEHICLE WAS ORIGINALLY PLACED IN SERVICE, REGARDLESS OF OWNERSHIP. MY CAR IS A 2013 GMC TERRAIN WITH 119,000 MILE AND SHOULD QUALIFY FOR THE EXTENDED WARRANTY. I CALLED THE GMC CUSTOMER SERVICE AND I WAS TOLD THAT MY VIN DOESN'T QUALIFY AND THE DEALER IS ASKING FOR $3500 FOR REPAIRS. MY MECHANIC DID THE REPAIRS FOR $1500 BUT GMC WILL NOT REIMBURSE.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE, THE FOLLOWING DAY THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE OIL PRESSURE WAS LOW AND THE TIMING CHAIN HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 124,000.

MY 2013 GMC TERRAIN DIED WHILE I WAS DRIVING DOWN THE ROAD, IT WAS FOUND TO HAVE EXCESSIVE OIL CONSUMPTION, NONE OF THE WARNING LIGHTS IN THE CAR CAME ON NOT EVEN THE OIL LIGHT TO INDICATE LOW OIL. THE CAR HAD BAD PISTON RINGS WHICH WAS PART OF THE CAUSE. GM KNEW ABOUT THIS ISSUE BUT DIDN'T PROPERLY NOTIFY EVERYONE INVOLVED. I KNEW NOTHING ABOUT THIS ISSUE UNTIL IT HAPPENED TO ME & LATER RECEIVED A LETTER STATING MY CAR WAS INADVERTENTLY LEFT OUT OF THE INITIAL SCA. THE FACT THAT THESE CARS DIE WHILE DRIVING WITHOUT ANY WARNING IS EXTREMELY DANGEROUS. I HAVE CHILDREN THAT WERE IN THE CAR WHEN THIS HAPPENED WE ARE LUCKY WE DIDN'T HIT ANYONE AND NO ONE HIT US. GM HAS BEEN UNWILLING TO HELP WITH ANY OF THIS

I HAVE CALLED GM ON NUMEROUS OCCASIONS REGARDING MY ENGINE FAILING WHILE DRIVING. STALLING IN THE MIDDLE OF BUSY INTERSECTIONS. THEY OPENED AT LEAST 7 CASES INVOLVING THIS SAME SITUATION AND KNOWING MY FEAR OF GETTING KILLED WHEN THIS VEHICLE JUST SHUTS OFF WHILE DRIVING OR JUST TURNING A CORNER OR WAITING AT A STOP LIGHT!! MY HEATER DID NOT WORK, MY RADIO WILL FREEZE UP AND IS NON FUNCTIONING SOMETIMES..I'M AFRAID TO DRIVE WITH MY GRANDCHILDREN. AS I WRITE THIS MY ENGINE LIGHT CAME ON AGAIN AFTER A $1,000 REPAIR OF THE TIMING CHAIN. THIS HAPPENED WHILE I WAS DRIVING HOME FROM WORK AT 1:30 IN THE MORNING ON A COUNTRY ROAD AND A SHERIFF DEPUTY HAPPENED TO BE PATROLLING SND HELPED ME BY CALLING A TOWING SERVICE BECAUSE MY SUV WOULD NOT START.. THE DEPUTY EVEN GOT MY MANUAL OUT TO SEE IF HE COULD FIGURE OUT THE PROBLEM.. WHEN I CALLED GM I WAS TREATED SOOO DISRESPECTFULLY BY A GIRL THAT WAS ASSIGNED TO MY CASES.. I DO HAVE RECEIPTS AND THE CASES NUMBERS AND DATES WROTE DOWN WHEN I TALKED TO GM.. I NEED A SAFE VEHICLE AND I OWE $19,000 STILL AND NOW IT'S ONLY WORTH $6,000... I'M A WIDOW AND ONLY MAKING ENDS MEET.. THIS HAS BEEN A SCARY STRUGGLE... PLEASE HELP!! THANK YOU AND GOD BLESS.🙏🏼