2013 GMC Terrain

We have a 2013 Terrain that was repaired for excessive oil consumption (N192291100). Since that time, the vehicle has been experiencing catalytic converter/O2 sensor issues (N192287100), however GM says our vehicle doesn’t qualify for the converter/O2 special coverage adjustment because it’s not an affected VIN. I don’t understand how it would have undergone the initial SCA repairs, but then the new SCA doesn’t apply to it? The new one is a direct result of the first. The customer service reps I spoke with at GM couldn’t answer this question or provide me a way to go up the chain to get an answer. Any guidance would be appreciated. Thank you.

The contact owns a 2013 GMC Terrain. The contact received a recall notification for NHTSA Campaign number: 16V582000 (Visibility). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was available for the repair. The contact had not experienced a failure. Parts distribution disconnect.

Vehicle sputters on the highway sometimes shuts off at highway speed, when I turn my key off the car continues to run for 3-5 seconds. When I turn a corner vehicle sputters and tries to die sometimes does. When stopped at a stop sign vehicle will die. High pressure fuel pumps are known to do this and I have excess fuel in my oil.

I’ve been having a issue with my oil consumption and display messages about servicing the stabilitrak and traction control. I could be driving and suddenly my engine power is reduced asking with these two messages. I received a letter from GMC about the excessive oil consumption due to degraded catalytic converter and/or oxygen sensor. The one oxygen sensor was replaced before I received the letter. The letter states I should get the oil consumption diagnosed. I’ve went 4 times now and the oil dipstick smells like gas but the dealership is saying the special coverage has expired. My letter says otherwise. Why send a letter about a possible issue and then not help to fix it?

1. Engine burning oil, had to be replaced at 100,000 miles. In repair shop again, oil coming out of exhaust?? 2. Car would stall out while driving, try to accelerate at a red light, almost crashed a few times. Back window has been covered in oil from exhaust. Couldn't see. 3. Only used White Plains Buick/GMC for repairs. Car is there now. 4. NYS DMV is currently investigating 5. Check engine light just recently came on

On the car seat the latch does not come unlatched as soon as you press he red release button it in the font part of the car seat and the big red latch in the back of the car seat does not detach the car seat from the base of the car seat . My baby was chocking and I couldn’t get him out of the car seat ,I had to place my hands on my baby and flip the car seat over until the chocking stopped. And on the stroller the car seat doesn’t attach well and when it did it’s very hard to detach the car seat from stroller as in you would have to remove the baby from car seat just to remove the car seat from stroller.

The contact owns a 2013 GMC Terrain. The contact stated while driving at various speeds, the vehicle would shut-off without warning. The contact had taken the vehicle to an independent mechanic who informed her that the variable valve timing (VVT) solenoid needed to be replaced. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 94,000.

The contact owned a 2013 GMC Terrain. The contact stated while attempting to park in a parking lot at 5 mph, the vehicle independently accelerated. As a result, the vehicle ran into a pole. The air bags did deploy. A police report was filed. The contact sustained some bruising and swelling on her face and left arm and the passenger sustained a bruised knee. No medical attention was required. The vehicle was not drivable and was towed to an impound lot. The vehicle was not diagnosed or repaired. An unknown dealer was contacted and informed the contact that the vehicle was not under any recall. The contact was relating the failure to an unknown recall. The manufacturer had not been informed of the failure. The failure mileage was 170,000.

WHEN DRIVING THE POWER STEERING WILL FAIL AND LOCK UP WITH OUT WARNING. YOU CAN TURN THE VEHICLE OFF. THE COMPUTER RESETS AND EVERYTHING IS NORMAL ONLY TO FAIL IMMEDIATELY. THIS HAS HAPPENED AT UNDER 60,000 MILES. PREVIOUS MODEL YEARS THIS WAS A RECALL. I BELIEVE I HAVE A FAULTY PART FROM THE PREVIOUS RECALL YEARS. NOT SAFE TO DRIVE.