NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
18 reportsClear category filterMileage unknown · Mar 13, 2019
Air BagsElectrical SystemStructure
TL* THE CONTACT OWNS A 2004 GMC ENVOY. WHILE THE VEHICLE WAS PARKED, THE TAILGATE LATCH AND MOTOR FAILED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE TAILGATE MOTOR FAILED AND NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE AIR COMPRESSOR FAILED TO INFLATE THE AIR BAGS EVENLY. THE VEHICLE WAS TAKEN TO W-K CHEVROLET BUICK …
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TL* THE CONTACT OWNS A 2004 GMC ENVOY. WHILE THE VEHICLE WAS PARKED, THE TAILGATE LATCH AND MOTOR FAILED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE TAILGATE MOTOR FAILED AND NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE AIR COMPRESSOR FAILED TO INFLATE THE AIR BAGS EVENLY. THE VEHICLE WAS TAKEN TO W-K CHEVROLET BUICK GMC CADILLAC (LOCATED AT 3310 W BROADWAY BLVD, SEDALIA, MO 65301, (660) 826-8320), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI #11186598
136,000 miles · Jan 5, 2018
Engine And Engine CoolingStructure
TL* THE CONTACT OWNS A 2004 GMC ENVOY. WHILE THE VEHICLE WAS STATIONARY, THE EXHAUST MANIFOLD FRACTURED AND THE HEAT FROM THE EXHAUST MANIFOLD DAMAGED THE FRAME OF THE VEHICLE. THE CONTACT STATED THAT THE FAILURE CAUSED SEVERE RUST AND CORROSION. IN ADDITION, THE CONTACT STATED THAT THERE WERE HOLES IN THE FRAME. A DEALER WAS NO…
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TL* THE CONTACT OWNS A 2004 GMC ENVOY. WHILE THE VEHICLE WAS STATIONARY, THE EXHAUST MANIFOLD FRACTURED AND THE HEAT FROM THE EXHAUST MANIFOLD DAMAGED THE FRAME OF THE VEHICLE. THE CONTACT STATED THAT THE FAILURE CAUSED SEVERE RUST AND CORROSION. IN ADDITION, THE CONTACT STATED THAT THERE WERE HOLES IN THE FRAME. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THE FAILURE WAS NOT SAFETY RELATED AND THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS 136,000.
NHTSA ODI #11060757
Mileage unknown · May 18, 2017
Structure
THE REAR LIFT GATE JAMS. AFTER REVIEWING SEVERAL BLOGS, THIS APPEARS TO BE A POPULAR DEFECT.
NHTSA ODI #10986314
175,000 miles · Apr 7, 2017
Structure
BACK WINDOW EXPLODED - NO CONTACT - NOT MOVING. IT WAS PARKED ON THE SIDE OF THE ROAD, NICE DAY, NO MORE THEN +5.
NHTSA ODI #10971069
128,000 miles · Jun 1, 2016
EngineFuel/propulsion SystemStructureFire
VEHICLE WAS BEING DRIVING APPROXIMATELY AT 55 MPH. ENGINE LOSS POWER, GAS PEDAL LOST RESISTANCE AND WENT ALL THE WAY DOWN TO THE FLOOR BOARD. VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND ENGINE WAS STALLED AND ALL THE DASH LIGHTS WERE FLASHING ONE AND OFF. ENGINE STARTED TO HAVE WHITE SMOKE COMING FROM UNDER THE HOOD. …
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VEHICLE WAS BEING DRIVING APPROXIMATELY AT 55 MPH. ENGINE LOSS POWER, GAS PEDAL LOST RESISTANCE AND WENT ALL THE WAY DOWN TO THE FLOOR BOARD. VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND ENGINE WAS STALLED AND ALL THE DASH LIGHTS WERE FLASHING ONE AND OFF. ENGINE STARTED TO HAVE WHITE SMOKE COMING FROM UNDER THE HOOD. AFTER A FEW MINUTES, THE WHITE SMOKE TURNED INTO BLACK SMOKE AND THE ENGINE CAUGHT ON FIRE. VEHICLE WAS ENGULFED IN FLAMES AFTER A FEW MINUTES.
NHTSA ODI #10871973
75 miles · Apr 16, 2016
Electrical SystemExterior LightingStructure
I WAS IN THE HIGHWAY TAIL LIGHTS WEREN'T WORKING IN WAS HEADED TO IDAHO DUE TO THAT IM STILL IN NORTH DAKOTA ALSO LIKE A MONTH AGO I WAS PULLED OVER IN THE CITY FOR NO BACK LIGHTS IT'S HAPPEN 4 OR 5 TIMES TWO ON A 15 HOUR ROAD TRIP.TAILGATE HAS OPEN TWICE ONCE IN CITY AND ON HIGHWAY NOW IT DOESN'T SHUT AT ALL ITS BEEN LIKE THAT …
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I WAS IN THE HIGHWAY TAIL LIGHTS WEREN'T WORKING IN WAS HEADED TO IDAHO DUE TO THAT IM STILL IN NORTH DAKOTA ALSO LIKE A MONTH AGO I WAS PULLED OVER IN THE CITY FOR NO BACK LIGHTS IT'S HAPPEN 4 OR 5 TIMES TWO ON A 15 HOUR ROAD TRIP.TAILGATE HAS OPEN TWICE ONCE IN CITY AND ON HIGHWAY NOW IT DOESN'T SHUT AT ALL ITS BEEN LIKE THAT FOR 5 MONTHS NOW AND IT STARTED TO NOT WANT TO OPEN OR CLOSE THE ROOF PART AS WELL IT SOUND AS IF ITS JAM.I WORRY ABOUT MY SAFETY AND PUBLIC AS WELL. JUST PAID OVER 2400.00 FOR REBUILDING TRANY,POWER STEERING,AND MY GEAR SHIFT AS WELL IT WOULD NOT SHIFT IT SNAP OFF.TRANSMISSION WENT OUT 6 HOURS BEFORE I GOT TO MY DESTINATION.IT WAS TOWED TO A TRANY SHOP AROUND NOV.12/2015 PICKED UP FEB.23/2016 HOPING THEY WOULD FIX ALL THE REST OF DEFECTS IT HAS. YOU NAME IT THIS ENVOY HAS IT OR HAS HAD IT FROM HEADLIGHTS BULB BEING REPLACED EVERY SO OFTEN AND MELTING WERE LIGHT BULB GOES, A/C AND HEATER DON'T WORK PROPERLY DRIVER SIDE IS HOT AND PASSENGER COLD OR VICE-VERSA. THE PASSENGER BACK SIT I WOULD NOT KNOW.MIDWINDOW DOESN'T WORK IT DOESN'T ROLL UP OR DOWN OR THAT LATCH THAT COMES DOWN TO HAUL STUFF AS WELL IT DOESN'T WORK. WHEN I ROLL MY POWER WINDOWS MY HEADLIGHT AND ENGINE IDLE POWERS GOES DOWN AS IF THERE IS AN ELECTRICAL PROBLEM.I'VE INVESTED ON THIS ENVOY A WEEK LATER WHEN I DROVE IT OUT OF THE YARD. I HAVE ALL MY RECEIPTS FROM PROFESSIONAL MECHANICS.ITS BEEN A BAD EXPERIENCE.I HOPE MY TRANY DOESN'T GO OUT AFTER I'M DONE FIX ALL THIS OTHER PROBLEMS. I READ AFTER SOMEONE HAD REBUILD THE TRANY 13 MONTHS LATER HE HAD THE SAME PROBLEM AGAIN WITH HIS ENVOY. IT'S NOT SAFE TO OPERATE A VEHICLE WITH SO MANY ISSUES ESPECIALY WITH NO BACK LIGHTS GOING FROM GOOD TO NOT WORKING.EVERY TIME I HAVE TO BE CHECKING IF I HAVE MY REAR LIGHTS ARE WORKING OR IN FRONT AND ALSO MY FRONT LOW LIGHT I HAVE NO VISIBILITY WHAT SO EVER.THEY ARE SO DULL.
NHTSA ODI #10859854
100,398 miles · Sep 28, 2015
Structure
TL* THE CONTACT OWNS A 2004 GMC ENVOY. WHILE THE VEHICLE WAS AT AN INDEPENDENT MECHANIC FOR THE GEAR SHIFTER REPLACEMENT DUE TO CORROSION, IT WAS DISCOVERED THAT THE SUBFRAME WAS CORRODED. THE MECHANIC ADVISED THE CONTACT THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT RE…
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TL* THE CONTACT OWNS A 2004 GMC ENVOY. WHILE THE VEHICLE WAS AT AN INDEPENDENT MECHANIC FOR THE GEAR SHIFTER REPLACEMENT DUE TO CORROSION, IT WAS DISCOVERED THAT THE SUBFRAME WAS CORRODED. THE MECHANIC ADVISED THE CONTACT THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 100,398.
NHTSA ODI #10778173
208,000 miles · Jun 5, 2015
Structure
TL* THE CONTACT OWNS A 2004 GMC ENVOY. WHILE PARKED AND ATTEMPTING TO OPEN THE WINDOW, THE REAR HATCH WINDOW EXPLODED. THE CONTACT MENTIONED THAT THE FAILURE HAD OCCURRED VARIOUS TIMES. THE CONTACT ALSO DISCOVERED A WHISTLING SOUND FROM THE BACK OF VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE WI…
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TL* THE CONTACT OWNS A 2004 GMC ENVOY. WHILE PARKED AND ATTEMPTING TO OPEN THE WINDOW, THE REAR HATCH WINDOW EXPLODED. THE CONTACT MENTIONED THAT THE FAILURE HAD OCCURRED VARIOUS TIMES. THE CONTACT ALSO DISCOVERED A WHISTLING SOUND FROM THE BACK OF VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE WINDOW MOLDING AND THE HATCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 208,000.
NHTSA ODI #10723575
Mileage unknown · Dec 25, 2014
Structure
WE PURCHASED THIS VEHICLE BRAND NEW, WE HAVE ALWAYS HIGHLY MAINTAINED THIS VEHICLE. WE HAVE A WASHED IT WEEKLY AT OUR LOCAL HOFFMAN CAR WASH. WE HAVE A MONTHLY SERVICE WHICH INCLUDES WASH HOT WASH AND UNDER CARRIAGE WASH, I FEEL SUCH A EXPENSIVE WELL MAINTAINED VEHICLE SUCH NOT HAVE A RUSTED FRAME. WE NOTICED AT AROUND 50,000 MI…
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WE PURCHASED THIS VEHICLE BRAND NEW, WE HAVE ALWAYS HIGHLY MAINTAINED THIS VEHICLE. WE HAVE A WASHED IT WEEKLY AT OUR LOCAL HOFFMAN CAR WASH. WE HAVE A MONTHLY SERVICE WHICH INCLUDES WASH HOT WASH AND UNDER CARRIAGE WASH, I FEEL SUCH A EXPENSIVE WELL MAINTAINED VEHICLE SUCH NOT HAVE A RUSTED FRAME. WE NOTICED AT AROUND 50,000 MILES IT WAS STARTING TO RUST UNDERNEATH. WE JUST HAD THIS VEHICLE SERVICED AND THE MECHANIC TOLD US IT IS GOING TO BE A SAFETY ISSUE SOON. WE FEEL GM SHOULD BE HELD RESPONSIBLE IN THIS SITUATION. *TR
NHTSA ODI #10668223
290,000 miles · May 27, 2014
Air BagsStructureCrash
CAR SLID INTO RIGHT GUARDRAIL AND THEN SLID TO LEFT IN DITCH ON EXPRESSWAY. THE AIRBAGS DID NOT DEPLOY. IMPACT WAS SIGNIFICANT ENOUGH TO BEND THE FRONT PASSENGER CORNER OF FRAME. THE FRAME IS ALSO CRACKED UNDERNEATH THE MIDDLE OF VEHICLE AS RESULT OF CRASH. CAR IS NO LONGER DRIVEABLE. DRIVER SUFFERED WHIPLASH. *TR
NHTSA ODI #10594270
NHTSA investigations
4RQ17002 · Loss Of Headlights
Opened Apr 24, 2017 · Closed Mar 29, 2021
Status: closed (inferred from source dates) · Exterior Lighting:headlights
The subject vehicles are model year (MY) 2002-2009 Chevrolet Trailblazer, GMC Envoy, 2004-2007 Buick Rainier, 2003-2008 Isuzu Ascender, 2005-2009 Saab 9-7X, 2002-2004 Oldsmobile Bravada, 2003-2006 Chevrolet SSR, 2005-2009 Buick Lacrosse, and 2006-2008 Pontiac Grand Prix. This scope includes the Trailblazer/Envoy variants: 2002-2006 Envoy XL/Trailblazer EXT and 2004-2005 Envoy XUV. The original scope of this investigation was expanded to include all vehicles equipped with the subject Headlight Driver Module (HDM). The focus of the investigation was to determine whether actions performed by General Motors adequately addressed any unreasonable risk to motor vehicle safety in the subject vehicles concerning the headlights and the HDM that controls them.Under normal electrical load and environmental conditions, the HDM can overheat inside the Underhood Electrical Center (UEC). This can cause the module to fail and result in a simultaneous loss of both low beam headlights and both daytime running lights (DRLs), often with no warning or prior detectability to the driver. This failure can be intermittent or permanent. No other exterior lights are affected. High beams, turn signals, brake lights, and reverse lights are still operational.General Motors addressed this issue with 2 recalls (14V755 & 15V519) and a special coverage program (N172091910). In view of the recalls and special coverage program implemented by GM and the vehicle high beams continuing to operate, ODI has tentatively concluded that the actions taken by GM mitigate any unreasonable risk to safety posed by HDM failure in the subject vehicles.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take additional action if warranted by new circumstances.The ODI reports cited above are available for review online at NHTSA.gov under the identification numbers in the attached document.
EA07009 · Fuel Pump Module Leaks Gasoline
Opened Jul 10, 2007 · Closed Aug 28, 2008
Status: closed (inferred from source dates) · Fuel System, Gasoline:delivery:fuel Pump
DURING THE COURSE OF THIS EA INVESTIGATION, ODI OBSERVED THAT THE MAJORITY OF THE COMPLAINTS (88%) AND WARRANTY CLAIMS (94%) WERE REPORTED FOR VEHICLES THAT ARE REGISTERED FOR USE IN THE SALT BELT REGION OF THE US.THIS AREA INCLUDES 20 STATES IN THE NORTHEAST, MID ATLANTIC AND THE MIDWEST REGIONS AND THE DISTRICT OF COLUMBIA.CONSUMERS IN THE SALT BELT REGION REPORTED TO ODI THAT THEY COULD SMELL FUEL VAPORS IN THEIR VEHICLES WHILE DRIVING.UPON FURTHER EXAMINATION OF THEIR VEHICLES, THEY DISCOVERED THAT FUEL VAPORS WERE COMING OUT OF THE TOP OF THE FUEL TANK. THIS CONDITION IS CAUSED BY CORROSION OF THE RETURN AND SENDER LINES OF THE FUEL PUMP MODULE.WATER AND ROAD SALT COLLECT ON TOP OF THE FUEL PUMP LEADING TO SMALL PINHOLES APPEARING ON THE FUEL LINES.FUEL MAY LEAK AND COLLECT ON TOP OF THE MODULE AND/OR SPILL ONTO THE GROUND.THE DATA EVALUATED UNDER THIS INVESTIGATION REFLECT A RELATIVELY LOW FREQUENCY OF OCCURRENCE THAT LARGELY ARISES IN SALT BELT STATES.GM HAS EXTENDED THE WARRANTY ON THE SUBJECT COMPONENT TO TEN YEARS OR 120,000 MILES.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED AT THIS TIME; ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION SELECT DOCUMENT SEARCH.
PE05006 · Turn Signal Failures
Opened Feb 4, 2005 · Closed May 6, 2005
Status: closed (inferred from source dates) · Exterior Lighting:turn Signal; Exterior Lighting:turn Signal:flasher Unit; Exterior Lighting:turn Signal:switch
BY LETTER DATED APRIL 29, 2005, GM NOTIFIED THE AGENCY THAT IT IS CONDUCTING ASAFETY RECALL ( NHTSA RECALL NO. 05V198 ) INVOLVING CERTAIN MODEL YEARS (MY) 2003-2004 ISUZU ASCENDER, CHEVROLET TRAILBLAZER, GMC ENVOY, OLDSMOBILE BRAVADA AND MY 2004 BUICK RAINER VEHICLES.THE RECALL APPLIES TO VEHICLES BUILT FROM APRIL 2003 THROUGH NOVEMBER 2003 FOR A TOTAL VEHICLE POPULATION OF 286,478.GM REPORTS THE DIRECTIONAL/HAZARD SIGNALS FAILURE IS DUE TO STICKING CONTACTS ON ROUTING RELAYS IN THE FLASHER MODULE.GM WILL REPLACE THE FLASHER MODULE ON ALL INVOLVED VEHICLES.BASED ON GM'S SAFETY RECALL ACTION, THIS INVESTIGATION IS CLOSED.
Additional source detail variants (3)
Exterior Lighting:turn Signal:flasher Unit
BY LETTER DATED APRIL 29, 2005, GM NOTIFIED THE AGENCY THAT IT IS CONDUCTING ASAFETY RECALL ( NHTSA RECALL NO. 05V198 ) INVOLVING CERTAIN MODEL YEARS (MY) 2003-2004 ISUZU ASCENDER, CHEVROLET TRAILBLAZER, GMC ENVOY, OLDSMOBILE BRAVADA AND MY 2004 BUICK RAINER VEHICLES.THE RECALL APPLIES TO VEHICLES BUILT FROM APRIL 2003 THROUGH NOVEMBER 2003 FOR A TOTAL VEHICLE POPULATION OF 286,478.GM REPORTS THE DIRECTIONAL/HAZARD SIGNALS FAILURE IS DUE TO STICKING CONTACTS ON ROUTING RELAYS IN THE FLASHER MODULE.GM WILL REPLACE THE FLASHER MODULE ON ALL INVOLVED VEHICLES.BASED ON GM'S SAFETY RECALL ACTION, THIS INVESTIGATION IS CLOSED.
Exterior Lighting:turn Signal
BY LETTER DATED APRIL 29, 2005, GM NOTIFIED THE AGENCY THAT IT IS CONDUCTING ASAFETY RECALL ( NHTSA RECALL NO. 05V198 ) INVOLVING CERTAIN MODEL YEARS (MY) 2003-2004 ISUZU ASCENDER, CHEVROLET TRAILBLAZER, GMC ENVOY, OLDSMOBILE BRAVADA AND MY 2004 BUICK RAINER VEHICLES.THE RECALL APPLIES TO VEHICLES BUILT FROM APRIL 2003 THROUGH NOVEMBER 2003 FOR A TOTAL VEHICLE POPULATION OF 286,478.GM REPORTS THE DIRECTIONAL/HAZARD SIGNALS FAILURE IS DUE TO STICKING CONTACTS ON ROUTING RELAYS IN THE FLASHER MODULE.GM WILL REPLACE THE FLASHER MODULE ON ALL INVOLVED VEHICLES.BASED ON GM'S SAFETY RECALL ACTION, THIS INVESTIGATION IS CLOSED.
Exterior Lighting:turn Signal:switch
BY LETTER DATED APRIL 29, 2005, GM NOTIFIED THE AGENCY THAT IT IS CONDUCTING ASAFETY RECALL ( NHTSA RECALL NO. 05V198 ) INVOLVING CERTAIN MODEL YEARS (MY) 2003-2004 ISUZU ASCENDER, CHEVROLET TRAILBLAZER, GMC ENVOY, OLDSMOBILE BRAVADA AND MY 2004 BUICK RAINER VEHICLES.THE RECALL APPLIES TO VEHICLES BUILT FROM APRIL 2003 THROUGH NOVEMBER 2003 FOR A TOTAL VEHICLE POPULATION OF 286,478.GM REPORTS THE DIRECTIONAL/HAZARD SIGNALS FAILURE IS DUE TO STICKING CONTACTS ON ROUTING RELAYS IN THE FLASHER MODULE.GM WILL REPLACE THE FLASHER MODULE ON ALL INVOLVED VEHICLES.BASED ON GM'S SAFETY RECALL ACTION, THIS INVESTIGATION IS CLOSED.
EA04021 · Brake Lamp Failure
Opened Aug 3, 2004 · Closed Nov 4, 2004
Status: closed (inferred from source dates) · Exterior Lighting:brake Lights
GM STATES THAT SOME BRAKE/TAIL LAMP BULBS CAN PREMATURELY BECOME INOPERATIVE DUE TO MALFUNCTIONING BRAKE/TAIL LAMP SOCKETS.ON MARCH 2, 2004, GM INITIATED A 6-YEAR/72,000 MILE SPECIAL POLICY FOR 989,487 SUBJECT VEHICLES TO INSPECT AND REPLACE THE REAR BRAKE/TAIL LAMP BULB SOCKET ASSEMBLIES.ON APRIL 4, 2004, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION (PE04-032) BASED ON CONSUMER COMPLAINTS ALLEGING BRAKE LIGHTS NOT OPERATING WHEN THE BRAKE PEDAL IS DEPRESSED.ON AUGUST 3, 2004 ODI UPGRADED PE04-032 TO AN ENGINEERING ANALYSIS (EA04-021).BY LETTER DATED OCTOBER 27, 2004 GM NOTIFIED NHTSA THAT IT WILL CONDUCT A SAFETY RECALL (NHTSA # 04V527) COVERING SUBJECT VEHICLES THAT WERE NOT ALREADY REPAIRED UNDER GM'S SPECIAL POLICY.MY 2004 SUBJECT VEHICLES BUILT AFTER AUGUST 8, 2003 CONTAIN IMPROVED BRAKE LAMP ASSEMBLIES AND ARE NOT INCLUDED IN THE RECALL.GM DEALERS WILL INSTALL THE IMPROVED BRAKE LAMP ASSEMBLY ON SUBJECT VEHICLES BUILT ON AUGUST 8, 2003 AND EARLIER.THE ACTION TAKEN BY GM IS SUFFICIENT TO RESOLVE THE ISSUES RAISED BY THIS INVESTIGATION.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.
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