2016 GMC Canyon

THE CONTACT OWNED A 2016 GMC CANYON. THE CONTACT STATED THAT ON 10/14/2019, WHILE BRAKING TO MAKE A RIGHT TURN INTO THE GMC DEALERSHIP (BROWN & BROWN AT1550 E DRIVERS WAY, GILBERT, AZ 85297, (480) 835-0900) FOR ROUTINE MAINTENANCE, THE VEHICLE LOST POWER AND THE POWER STEERING WAS DISABLED MAKING STEERING VERY DIFFICULT. THIS OCCURRED AGAIN BEFORE ARRIVING AT THE SERVICE ENTRANCE. THE CONTACT STATED THAT MULTIPLE WARNING LIGHTS WERE ILLUMINATED BOTH TIMES. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE NEEDED TO BE PERFORMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE INITIAL FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,216. SEE INVOICE ATTACHMENT. HE SECOND FAILURE OCCURRED ON 9/16/2020 WHILE THE DRIVER WAS SLOWING DOWN TO MAKE A RIGHT TURN. THE VEHICLE LOST POWER AND THERE WAS A LOSS OF STEERING ASSIST MAKING STEERING VERY DIFFICULT. THE CONTACT STATED THAT MULTIPLE WARNING LIGHTS WERE ILLUMINATED BOTH TIMES. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE PROBLEM OCCURRED AGAIN THAT DAY. ON 9/17/2020, THE VEHICLE WAS TOLLED TO HENRY BROWN BUICK GMC LOCATED AT 1550 E DRIVERS WAY, GILBERT, AZ 85297, (480) 835-0900. THE SECOND FAILURE MILEAGE WAS 55,468. THE PROBLEM COULD NOT REPLICATED OR IDENTIFIED. SEE INVOICE ATTACHMENT. THE CONTACT SOLD THE VEHICLE ON 9/29/2020.*JB

THE THROTTLE AND TRANSMISSION FEEL AS THOUGH THEY WERE SEPARATELY DEVELOPED FOR TWO DIFFERENT VEHICLES AND JUST RANDOMLY MATCHED IN THE TRUCK. THE ACCELERATOR IS VERY NON-LINEAR AND UNRESPONSIVE. THEN THE TRANSMISSION IS CONSTANTLY IN THE WRONG GEAR. THIS TRUCK IS A NIGHTMARE TO DRIVE IN TRAFFIC OR ON WINDY HILLY ROADS. YOU HAVE TO CONSTANTLY GUESS WHERE YOUR FOOT SHOULD BE TO GET ANY KIND OF STABILITY OR ACCELERATION FROM THE TRUCK. IF YOU ARE TRYING TO PULL OUT IN TRAFFIC YOU BETTER BE PREPARED TO HAVE A LOT OF ROOM BECAUSE IT MIGHT JUST SHAKE AND SHUTTER BEFORE FINDING A GEAR AND ACTUALLY ACCELERATING. THIS IS DANGEROUS AND I FIND IT ODD THAT THERE HAVENT BEEN COLLISIONS ATTRIBUTABLE TO THIS. IF ANYONE FROM GM IS READING THIS, KNOW THIS WILL BE THE LAST GM PRODUCT I EVER BUY. EITHER YOU DONT KNOW HOW TO ENGINEER A VEHICLE, OR YOU SIMPLY JUST DONT CARE ABOUT YOUR CUSTOMERS. IM GUESSING THE LATTER.

FRONT PASSENGER SIDE FLOOR-CARPET AND FLOOR BOARDS WET, ENGINE LIGHT ON, INTEL LINK COMPUTER FAILED HAD TO REBOOT TOOK TO DALE EARNHARDT TALLAHASSEE FL THEY FIXED THE ENGINE LIGHT IT WAS THE PURGE VALVE AND IT HAD SHORTED OUT, THEY STATED THAT WE WOULD NEED TO TAKE TO A BODY SHOP AS THE LEAK IS COMING IN AT THE BOTTOM OF THE A-PILLAR FILLING UP AND THEN STREAMING OUT OF A "CHRISTMAS TREE HOLE AT BOTTOM OF FUSE BOX ON RIGHT SIDE. THIS HAPPENS ANYTIME ANYWHERE DRIVING OR STATIONARY WHEN IT RAINS. WE JUST PURCHASED THIS TRUCK ON 04/02/2019. 45,710 MILES THEY SAID THEY WOULD NOT FIX IT WE HAD TO TAKE IT TO A AUTOBODY SHOP.

TL* THE CONTACT OWNS A 2016 GMC CANYON. WHILE DRIVING 65 MPH, THE RPM METER INCREASED FROM 1,000 TO 4,000 AND THE VEHICLE FAILED TO DECELERATE OR ACCELERATE. THE VEHICLE SLOWED DOWN AFTER BEING SHIFTED INTO NEUTRAL AND WAS ABLE TO FUNCTION PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO DIAMOND HILLS CHEVROLET BUICK GMC (4545 W RAMSEY ST, BANNING, CA 92220, (866) 220-9099), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 22,000. *TT CONSUMER STATED I SPOKE WITH TIFFANY AT GMC. SHE INFORMED ME THAT THEY WOULD DO NOTHING AND ANY FURTHER TESTS WOULD BE AT MY EXPENSE. THE FIRST TIME IT HAPPENED IT WAS A VERY DANGEROUS SITUATION. I HAD JUST PASSED A CAR ON A 2 LANE HWY (CA 395) WHEN THE ENGINE FROZE. THE CAR I PASSED HAD TO APPLY ITS BRAKES TO KEEP FROM HITTING ME. UPDATED 10/19/18*JB

I PURCHASED A GM 2016 CANYON IN OCTOBER, 2016 AND HAD DRIVEN IT NEARLY SIX MONTHS WHEN THE EVENT DECRIBED HERE OCCURRED. UP UNTIL APRIL 16, 2017, I HAD HAD NO PROBLEMS WITH THE TRUCK. HOWEVER, ON EASTER SUNDAY AFTERNOON, WHILE ATTEMPTING TO SLOW MY CANYON DOWN AND PREPARING TO STOP AT A STOP LIGHT, THE ENGINE SEEMED TO GO FORWARD OF IT'S OWN VOLITION AND THE TRUCK DID NOT RESPOND TO MY EFFORTS TO BRING IT TO A COMPLETE STOP. CONSEQUENTLY, MY VEHICLE STRUCK THE VEHICLE IMMEDIATELY IN FRONT OF IT. A SUBSEQUENT INTERNET SEARCH REVEALED THAT A TECHNICAL SAFETY BULLETIN ISSUED BY GM IN SEPTEMBER OF 2016 DESCRIBED THIS EVENT AS HAVING OCCURRED TO 2016 CANYON DIESEL ENGINES. MY VEHICLE HAS A GASOLINE ENGINE; NONETHELESS THE CONDITION WAS DESCRIBED IN THE BULLETIN (TSB 16-NA-276) AS: "SOME CUSTOMERS MAY COMMENT ON A SHUDDER AT LOW SPEEDS, AN IDLE SURGE WHEN STOPPED OR APPROACHING A STOP." THIS IDLE SURGE DESCRIBES EXACTLY WHAT HAPPENED TO MY VEHICLE AS I WAS ATTEMPTING TO SLOW DOWN AND STOP AT A RED LIGHT. ALTHOUGH THERE WAS NO DAMAGE DONE TO MY VEHICLE, THE OFFICER WHO INVESTIGATED THE ACCIDENT WOULD NOT LET US DRIVE OUR VEHICLE UNTIL IT HAD BEEN EXAMINED AND EVALUATED BY OUR LOCAL GM SERVICE DEPARTMENT. THE SERVICE PERSONNEL ADAMANTLY MAINTAINED THEN (AND NOW) THAT THE ACCIDENT DID NOT HAPPEN AS I DESCRIBED IT. I HAD TO CONTACT GMC CUSTOMER CARE CENTER TO HAVE 15 MINUTES WORTH OF DIAGNOSTICS DONE PER COMPUTER, ESP THE ENGINE CONTROL MODULE. THE TSB STATES: "IF YOU ENCOUNTER A VEHICLE WITH THE ABOVE CONCERN, REPROGRAM THE ENGINE CONTROL MODULE WITH THE LATEST CALIBRATIONS." LUCKILY, THE GENTLEMAN AT THE CUSTOMER CARE SERVICE WAS ABLE TO INTERVENE AND HAVE THE ENGINE CONTROL MODULE EVALUATED AND DOCUMENTATION THAT THERE WERE NO PROBLEMS WITH IT OR ANY OTHER "CONTROL MODULES" PROVIDED TO US BY OUR LOCAL GM SERVICE DEPARTMENT.

I PURCHASED A 2016 GMC CANYON IN JULY 2016. I NOTICED HESITATION WHEN I ACCELERATE, ESPECIALLY WHEN IN TRAFFIC, GOING UPHILL OR ROUNDING CORNER. I RESEARCHED MANY FORUMS AND FOUND THE TRANSMISSION HAS A LEARNING PERIOD WHERE IT DOES THIS AND ADAPTS TO YOUR DRIVING, NORMALLY WITHIN THE FIRST 1000 MILES. HOWEVER, IT HAS BEEN 13,000 MILES LATER AND ALMOST A YEAR, AND IT CONTINUES TO HAVE THIS HESITATION AS BAD IF NOT WORSE THAN IT DID INITIALLY. GMC HAS CHECKED IT OUT, GAVE IT A TEST DRIVE AND SAID IT SHOWS NO CODES SO THEY OFFER NO HELP. ALL OF MY PASSENGERS NOTICE THIS HESITATION WHEN IT HAPPENS. THE BEST WAY TO DESCRIBE THIS HESITATION IS WHEN YOU PUSH THE GAS, THE TRUCK ACTS LIKE IT DOESN'T WANT TO GO AND IT BECOMES SHAKEY. IN SITUATIONS WHERE I'M MERGING ONTO TRAFFIC, THIS COULD BE DANGEROUS, AS I HAVE HAD TO FLOOR IT TO MAKE IT ACCELERATE. FOR A NEW VEHICLE, THIS IS UNACCEPTABLE AND I FELT SAFER IN MY 2001 SIERRA THAN I DO IN THIS. THE FACT THAT GMC WILL NOT OFFER ANY WAY TO FIX THIS ADDS TO THE FRUSTRATION. NO MATTER WHAT THEY SAY, IT IS NOT NORMAL FOR A VEHICLE TO DO THIS.