2015 GMC Canyon

While driving, the power steering stops working. I was traveling at approx 55 mph with my daughter in the car and the power steering quit. Alert lights came on the dash. I managed to slow down and turn off the highway. I turned the truck off and when I turned it back on it was fine. Drove for another 10 minutes to get home and it went out again at a stop light. I found a place to pull over and turned it off and back on and it stopped doing it again. There is a recall for this issue on this vehicle but evidently mine was not on the recall or was fixed prior to me owning it. I have not checked with the dealership, but I’m assuming it will be a large bill to get it taken care of. Hopefully it does not go out at a bad time.

The contact owns a 2015 GMC Canyon. The contact stated while driving at an undisclosed speed, the steering made an abnormal squealing sound. The contact stated that the squealing sound was heard while making a turn. The vehicle was not diagnosed or repaired by an independent mechanic. The contact stated that three weeks prior to the failure the vehicle was serviced at the dealer under an unknown power steering recall. In addition, the contact stated that several days following the recall repair, the squealing sound started. The manufacturer was not made aware of the failure. The failure mileage was approximately 175,000.

The power steering will intermittently fail at random times. I can feel the change in the steering wheel, followed immediately by the warning message on the screen above the wheel reading "Stabilitrak Failure" and 4 loud chimes from the speakers. This first happened in June of 2022. When I turned the truck off and on again, the same warning appeared on the screen but power steering was restored. This didn't happen again until earlier this year (Feb 2024). This issue happened a few times at low speed, during which it was extremely difficult to steer. I narrowly avoided an accident both times due to quick breaking. I learned about recall bulletin 15595A which describes this issue for my make, model and year. I contacted GE about this issue but they pushed back continuously referencing the fact that my VIN was not part of the recall. They eventually agreed to inspect my truck to determine if my issue is the same as the recall, but only if I paid $250 for a diagnostic. I went to the dealership today and the manager told me everything would be out of pocket, including any repairs. He was not willing to note my case # 9-12939029688 and explicitly stated "this won't be covered no matter what". I left without performing the diagnostic so as not to waste time and money, as it was clear GM had not been communicating with the dealer as they promised during our phone calls. Currently my power steering fails almost every time I drive, typically within 20 minutes of starting up.

The contact owns a 2015 GMC Canyon. The contact stated while driving approximately 40 MPH, the ABS warning light and the traction control warning light illuminated. The contact stated that the vehicle lost power steering functionality. The contact stopped, turned off and restarted the vehicle; however, the vehicle failed to regain power steering functionality. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact related the failure to NHTSA Campaign Number: 21V213000 (Steering) however, the vehicle was already repaired under the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 111,000.

The contact owns a 2015 GMC Canyon. The contact stated that upon taking the vehicle to the dealer for service, the dealer made her aware of a failure with the vacuum pump. The check engine warning light was illuminated. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V278000 (Service Brakes, Hydraulic) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 137,000.

I experienced the loss of power steering while driving. It was almost impossible to steer the vehicle while driving. I went on line and noticed a recall for my exact vehicle of the exact problem. The recall bulletin 15595A, was dated February 2016 and explained that the steering gear torque sensor cover assembly was to be replaced. However, apparently my VIN number was not listed. I went to the dealer and it was diagnosed with Code C0545(power steering problem). The dealer recommended the same repairs as the recall notice. The dealer showed no interest in contacting GM to see if this can be fixed by this recall. They claimed because of the year and mileage that they would not move forward with this. I contacted GM myself and explained the situation. I was told that GM would not cost assist with this problem. I find it odd that GM recognized this issue as a real safety hazard on the same make, year and model of my vehicle and refuses to assist in the repairs. The mileage and year has nothing to do with this problem. The problem was and is an existing problem with this particular vehicle. This issue is a sporadic issue and and started approximately [XXX] and continues. I feel this problem is an existing problem with all of these year, makes and models whether the VIN number was listed or not!! It's an accident waiting to happen!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 GMC Canyon. The contact stated while driving at approximately 55 MPH, the stability-track and power steering assist warning lights illuminated. The steering wheel became very stiff and required added effort to steer the vehicle off to the side of the roadway. The contact stated that he turned the vehicle off and opened the driver's side door and then attempted to restart the vehicle. The contact stated that the power steering functionality was regained. The contact stated that the failure was intermittent at first but had gradually become a reoccurring failure. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the steering gearbox needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 21V213000 (Steering). The failure mileage was approximately 92,000.

The contact owns a 2015 GMC Canyon. The contact stated while driving approximately 60 MPH, he observed that the "Power Steering Service Required" and the stabili-trak warning light was illuminated. The contact stated that the steering wheel was very stiff, and excessive force was needed to turn the steering wheel. The contact pulled over and turned off and restarted the vehicle and the power steering functionality returned. The contact stated that the failure was a recurring failure. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that there was a failure of the steering gears and the electric power steering assist. The mechanic informed the contact of NHTSA Campaign Number: 21V213000 (Steering) however, the VIN was not included. The contact researched online but found no recall associated with the VIN. The contact called a dealer, but the call was never returned. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 300,000.

MY 2015 CANYON POWER STEERING GOES OUT. THERE HAVE BEEN 2 RECALLS ON THIS VEHICLE, 21V213000 AND 16V054000. MY VEHICLE WAS NOT RECALLED, BUT IS HAVING THE EXACT PROBLEM THAT IS ON THE RECALL. I HAVE TAKEN IT TO THE DEALER AND THEY SAY THEY CANNOT DUPLICATE AND THERE IS NO RECALL ON MY VEHICLE. THIS IS A DANGEROUS SITUATION AND IT NEEDS TO BE FIXED. IS THERE ANYTHING I CAN DO? CAN YOU ADD MY VEHICLE TO THE RECALL? IT IS GETTING WORSE.