2015 GMC Canyon

TL* THE CONTACT OWNS A 2015 GMC CANYON. THE CONTACT STATED THAT THE ENGINE STALLED NUMEROUS TIMES WHILE IDLING AT A COMPLETE STOP. THE VEHICLE WAS TAKEN TO TODD WENZEL BUICK GMC OF DAVISON (1146 SOUTH STATE ROAD, DAVISON, MICHIGAN, (810) 655-9587) FOR DIAGNOSTIC TESTING, BUT THE DEALER WAS UNABLE TO LOCATE A FAILURE CODE. THE DEALER ALSO TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.

TWICE WHILE DRIVING THE POWER STEERING HAS GONE OUT AND THE STABILITY CONTROL LIGHT HAS COME ON. THE FIRST TIME I CUT THE TRUCK OFF AND RESTARTED IT. AT THAT POINT IT APPEARED TO BE FINE. NOW IT BEEN ABOUT 2 WEEKS SINCE THE FIRST OCCURRENCE AND THIS MORNING IT HAPPENED AGAIN. I RESEARCHED TO SEE IF THERE WERE ANY RECALLS. THERE IS A RECALL ON THE POWER STEERING FOR THE 2015 CANYON BUT I'M BEING TOLD THAT MY TRUCK IS NOT ON THE LIST. I THINK THEY NEED TO LOOK DEEPER INTO THIS PROBLEM.

I WAS DRIVING ABOUT 35 MILES AN HOUR WHEN STABILITRAC AND LOSS OF STEERING ASSIST WARNING LIGHTS CAME ON. STEERING BECAME EXTREMELY DIFFICULT AND I VEERED INTO THE ONCOMING LANE WHILE MAKING A RIGHT HAND TURN TO EXIT THE MAIN ROAD. I WAS GOING TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP, BUT THE DEALERSHIP SERVICE AGENT RECOMMENDED TURNING THE VEHICLE OFF AND RESTART AFTER 30 SECONDS. THIS WORKED, BUT I TOOK IT IN TO THE DEALER TO HAVE IT CHECKED. THEY FOUND NO FAULT CODES. FIVE DAYS LATER IT HAPPENED AGAIN WHILE ON THE INTERSTATE DOING 70 MPH. FORTUNATELY, I ONLY NEEDED TO MAKE THREE TURNS TO GET TO THE DEALERSHIP. THE DEALERSHIP REPLACED THE POWER STEERING RACK ASSEMBLY AT A COST OF $1662.01. I CONTACTED GM TO ASK IF THE EXPENSE WOULD BE COVERED BY RECALL 16V054000. I WAS ASSIGNED A CASE SERIAL AND AFTER SEVERAL INQUIRIES, A SENIOR GM REPRESENTATIVE STATED IT WAS NOT COVERED BY THE RECALL AND IT WAS A DIFFERENT MODULE CAUSING THE RECALL. SHE OFFERED A $100 VOUCHER FOR FUTURE VEHICLE SERVICE AND CLOSED MY CASE AS DISSATISFIED. REGARDLESS OF THE MODULE, LOSS OF STEERING IS A LIFE THREATENING HAZARD AND THE RECALL SHOULD BE EXPANDED. THE VEHICLE HAD APPROXIMATELY 81,900 AND 82,100 MILES WHEN THIS OCCURRED.

OCCASIONALLY, WHILE DRIVING A WARNING CHIME SOUNDS AND POWER STEERING FAILS. IT BECOMES VERY DIFFICULT TO STEER THE TRUCK AND TWO WARNINGS ARE DISPLAYED, "POWER STEERING DISABLED" AND "STABILITRAK OFF". IF I PULL OVER, STOP, AND TURN OFF THE ENGINETHE PROBLEM CLEARS UPON RESTART. THIS IS INCREDIBLY DANGEROUS. THE PROBLEM HAS OCCURRED WHILE DRIVING SLOWLY AND AT HIGHWAY SPEEDS. IT IS HAPPENING MORE FREQUENTLY WITH INCREASING MILEAGE. CURRENT MILEAGE IS 70K BUT HAS BEEN HAPPENING SINCE ABOUT 40K.

ON SEVERAL OCCASIONS I HAVE LOST ALL POWER STEERING AFTER GETTING 2 SERVICE WARNINGS. IN THIS TYPE OF VEHICLE WITH ELECTRIC POWER ASSIST STEERING, IT IS INCREASING DIFFICULT TO STEER. (WORSE THAN AN OLD TRUCK WITHOUT POWER STEERING) IN THE EVENT OF AN EMERGENCY, IF THIS WERE TO HAPPEN SUDDENLY, I CAN NOT SEE HOW IT WOULD BE POSSIBLE TO MAINTAIN CONTROL OF THE VEHICLE. I AM GETTING 2 WARNINGS. THE FIRST IS TO "SERVICE STABILITRACK" AT THE SAME TIME, "SERVICE POWER STEERING DRIVE WITH CARE". AT THIS POINT I LOSE ALL POWER STEERING. THE ERRORS OCCUR WHEN DRIVING, AND HAVE ALWAYS HAPPENED AT HIGHWAY AND INTERSTATE SPEEDS (40+ MPH?). IN ALL INITIAL INSTANCES, THE TRUCK WAS TRAVELING ON WELL MAINTAINED ROADS, WHICH WERE STRAIGHT. I WAS NOT MAKING ANY TURNS SUCH AS A TRAFFIC SIGNAL OR INTERSECTION. ON OCCASIONS I HAVE BEEN ABLE TO PULL OVER, STOP, TURN THE TRUCK OFF, RESTART AND THE ERROR CLEARS. IN THE LAST 2 DAYS I HAVE CLEARED THE ERROR, BUT IT RETURNS WITH THE SAME RESULT, NO POWER STEERING. AFTER READING SOME REVIEWS ONLINE, IT SEEMS TO BE A SOMEWHAT COMMON ISSUE, AND MOST RESULT IN A LOSS OF POWER STEERING. MY TRUCK IS CURRENTLY AT THE DEALER AND THE PART WAS NOT IMMEDIATELY AVAILABLE (POSSIBLY SHOWING THE NUMBER OF ISSUES??) THE DEALERSHIP HAS STATED THAT IT IS THE 'STEERING GEAR', OR RACK & PINION WHICH HAS FAILED. THE VEHICLE HAS ADDITIONALLY HAD A RECALL FOR SIMILAR ISSUES, BUT THE DEALERSHIP STATED THAT IT WAS FOR A 'SOFTWARE UPDATE'. THIS IS SAID TO HAVE BEEN THE FIX IN OTHER SIMILAR SITUATIONS. I SEE THIS AS A SERIOUS SAFETY ISSUE, THE MOST SERIOUS I HAVE HAD IN ANY TRUCK I HAVE OWNED. THIS IS THE REASON FOR FILING THIS REPORT.