2015 GMC Canyon

AT LEAST 15 TIMES AFTER 40K MILES MY TRUCK HAS STARTED TO LOOSE POWER STEERING AT VARIOUS TIMES WHILE DRIVING. IT BECOMES ALMOST IMPOSSIBLE TO STEER. AFTER I PULL OVER SHUT THE TRUCK OFF FOR ABOUT 2MIN THEN RESTART IT, IT RESUMES NORMAL OPERATIONS. CONTACTED GMC AND WAS TOLD I WAS RESPONSIBLE AND I WOULD HAVE TO FIX IT ON MY OWN DIME. PLEASE HELP B4 SOMEONE GETS HURT.

TL* THE CONTACT OWNS A 2015 GMC CANYON. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING FAILED AND THE STABILIZER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PREMIER GMC (2000 EASTERN RD, RITTMAN, OH 44270, (888) 564-1107) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND THE RACK AND PINION NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 71,000. *AS *JS *TR

TL* THE CONTACT OWNS A 2015 GMC CANYON. WHILE DRIVING VARIOUS SPEEDS, THE TRACTION CONTROL AND STABILITY WARNING INDICATORS ILLUMINATED, WHICH CAUSED THE STEERING TO SEIZE. THE CONTACT MANAGED TO STEER THE VEHICLE TO THE SHOULDER OF THE ROAD. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO GARVIN MOTORS (1105 W COULTER AVE, POWELL, WY 82435, (307) 271-5460) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS APPROXIMATELY 36,400. *BF CONSUMER STATED THERE WAS A LOSS OF STEERING POWER AT TIMES AND THE PICK-UP HAD TO BE SHUT OFF AND STARTED AGAIN TO MAKE IT GO AWAY. VERY HARD TO STEER WHEN IT HAPPENS. GMC NEEDS TO EXPAND THE SCOPE OF THIS RECALL. I WOULD LIKE GMC TO FULLY ADDRESS THIS PROBLEM. CLEARLY GMC HAS NOW BEEN INFORMED THAT MORE VEHICLES ARE INVOLVED IN THE PROBLEM.*JB PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC

TL* THE CONTACT OWNS A 2015 GMC CANYON. THE CONTACT STATED THAT THE EPS WARNING INDICATOR FLASHED TO SERVICE THE POWER STEERING. THE STEERING WHEEL SEIZED BOTH TIMES AND THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED. ALPENA BUICK GMC (133 JOHNSON ST, ALPENA, MI 49707, 989-884-0577) AND LAFONTAINE BUICK GMC (4000 HIGHLAND RD, HIGHLAND, MI 48357, 248-230-4821) DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. LAFONTAINE BUICK GMC REPLACED THE PART. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: RQ19001 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS LESS THAN 60,000.

THERE WAS A RECALL PREVIOUSLY 15595 ACCORDING TO GM. WHILE DRIVING POWER STEERING AND STABILITRAK GOES OUT MAKING IT VERY HARD TO STEER AND DANGEROUS, ESPECIALLY IF YOU ARE GOING AROUND A TURN. FORTUNATELY I WAS ABLE TO PULL OVER EACH TIME AND RESET THE CAR. ONCE YOU START IT, NO PROBLEM. IT GOES BACK TO NORMAL. HOWEVER THIS HAS HAPPENED HALF A DOZEN TIMES DURING THE DEAD OF WINTER AND HAPPENED ONCE A FEW DAYS AGO WHEN WE HAD RECORD HEAT. AS I MENTIONED NO PROBLEM DRIVING TYPICALLY, WHICH MAKES ME BELIEVE THE ISSUE IS NOT WITH THE POWER STEERING BUT WITH A FAULTY CONNECTION. I TOOK THE VEHICLE INTO THE SHOP ON MARCH 16, 2019. THEY SAID THE RECALL ITEM WAS ALREADY FIXED PREVIOUSLY. THE DIAGNOSED THAT THE STEERING GEAR AND RACK NEEDS TO BE REPLACED. I HAVE READ ONLINE SIMILAR SITUATIONS WITH OTHER OWNERS. I BELIEVE THIS IS VERY DANGEROUS AND GMC NEEDS TO REPAIR THIS. THIS WAS SOMETHING I FOUND ONLINE DESCRIBING THE ISSUE IN MORE DETAIL: "IN THE AFFECTED VEHICLES, THE TORQUE-SENSOR HARNESS CONNECTOR WAS DAMAGED DURINGFUNCTIONAL TESTING AT THE SUPPLIER. A 'STUCK' PIN ON THE STEERING GEAR SUPPLIER'S TESTDEVICE CAUSED PERMANENT DEFORMATION TO THE CONTACT SPRINGS IN THE TORQUE-SENSORHARNESS CONNECTOR, WHICH AFFECTED THE ELECTRICAL CONNECTION IN THE STEERING GEARCONNECTOR."*DT THE CONSUMER STATED WANTS TO BE REIMBURSE FOR REPAIRS. *TR

TRUCK HAS SHUT OFF TWICE WHILE DRIVING ONCE WHILE SLOWING TO MAKE A TURN AND ONCE WHILE SLOWING TO GO OVER A SPEED BUMP I GET A DASH NOTICE THAT THE POWER STEERING IS OFF PUT TRUCK IN NEUTRAL AND RESTART . ALSO ONCE WHILE RUNNING IN MY DRIVEWAY FOR ABOUT 3 MINUTES POWER STEERING SHUT OFF AND STABILITY SYSTEM WARNING CAME ON TRUCK WAS STILL RUNNING HAD TO SHUT TRUCK OFF AND RESTART. THIS LOSS OF STEERING AND VEHICLE SHUTTING OFF WHILE DRIVING IS DANGEROUS