2017 GMC Acadia

The contact owns a 2017 GMC Acadia. The contact stated that on various occasions, the "Service Side Detection System" warning message was displayed, and the vehicle lost motive power. The vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the Blind Side Zone module needed to be replaced. The vehicle was repaired; however, the failure recurred, and the vehicle lost motive power again and failed to restart. The vehicle was then towed to Brennan Buick GMC (383 State Rte. 3, Plattsburgh, NY 12901) where it was diagnosed that the Blind Side Zone module needed to be replaced again. The vehicle was repaired; however, the failure recurred, and the contact stated that while driving at an undisclosed speed, the "Service Side Detection System" warning message was displayed. The vehicle was not yet taken to an independent mechanic or local dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 50,000.

GM put out notice in April 2019 stating side blind zone alert message due to water intrusion May cause issue with driver interface functions. Do not take your vehicle to dealership unless you believe there is a problem. Reimbursement by 4/30/2020 6 years 80,000 miles. Vehicle stopped working while parked in driveway. No start, no cranking, warning lights for security lock out, side crash detection, tire monitoring service and airbags displayed. Dome light for front door did not work while second row lights did work. Lift gate would not open. When stating issues to dealer prior to service were told they had not heard of anything that would stop a cars engine from functioning. Dealership repair stated this was due to rear blind side detection module and that the module shorted out cause all other circuits to go to ground, yet no fuses were blown. Starter fuse and relays were good. I asked dealer if this could have caused my car to stop while driving and they answered yes. Have corroded module and wire loom referee to as kit. Was told no way to circumvent system other than replacement.

The side detection alarms kept beeping regardless of any location on the road or in my own driveway. Now I have a "service side detection module failure" warning on the dashboard. Estimates on repair have been in the $800 range and after having spoken to many GMC owners, several have had the same problem. Some have made the repairs, others have not due to the cost.

THE SIDE BLIND ZONE ALERT SYSTEM FAILED LAST YEAR AND CAUSED THE CAR TO DIE AND LEAVE ME STRANDED. THE VEHICLE WAS STILL UNDER MANUFACTURERS WARRANTY AND THE DEALERSHIP STATED THAT THE SIDE BLIND ZONE SYSTEM WAS FAULTY AND REPLACED THE MODULE AND SENSORS. A LITTLE OVER A YEAR LATER AND THE SYSTEM IS DOING THE SAME THING. I WILL HAVE TO REPLACE THE MODULE AND SENSORS. THIS SHOULD NOT BE MY PROBLEM, GMC HAS CREATED A FAULTY SENSOR SYSTEM AND NOW CONSUMERS ARE HAVING TO DISH OUT 700 PLUS DOLLARS FOR THE REPAIR. THERE IS A 'BULLETIN' THAT CONVENIENTLY DOES NOT COVER AL VIN NUMBERS MINE INCLUDED! HOW CAN THAT BE POSSIBLE IF IT'S THE SAME FAULTY SYSTEM? I WOULD LIKE THIS REPAIR TO MADE BY THE MANUFACTURER AND THERE SHOULD BE A CLASS ACTION LAWSUIT REGARDING THIS MATTER. THE VEHICLE DIED AS I WAS PULLING INTO A PARKING LOT, THANK GOD! I HAD TO HAVE IT TOWED AND REPAIRED