2016 GMC Acadia

This is a complaint update#498946. I made all the necessary repairs outlined and detailed on the diagnostic report issued by the dealership. I picked my vehicle up on Thursday evening. I got up at 6:00 on Friday March 18th and noticed my OnStar diagnostic report had come through at 12:00 am and stated there was a problem with my emissions/transmission. I immediately at 8:30 called GMC manufacturing and they told me to take the vehicle back and GMC manufacturing made me a 1:00 appointment for the same say while I was on the phone. I had to be at work at 12 noon so my husband took it there and came back and told me that my transmission was bad. The dealership offered to but my vehicle back fir $18,500 or pay for the repairs myself $3.909. I asked for assistance since this was the initial problem I took it in for and it has network weeks and I haven’t heard anything. This month is my 2 year anniversary of owning it. I informed the dealership about the Special Warranty coverage and they stated that this was not covered but I explained to them that the coverage is limited to 150,000 miles and that my vehicle only has 120,000 miles on it so I am confused and seeking clarification and explanation from a higher source and no one has contacted in 2 weeks.

TL* THE CONTACT OWNS A 2016 GMC ACADIA. THE CONTACT STATED THAT THE TRANSMISSION WAS DEFECTIVE. THE CONTACT STATED THAT THE VEHICLE FAILED TO REVERSE OR GO FORWARD IN EITHER GEAR. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO SANDOVAL BUICK GMC (300 N HAMILTON RD, WHITEHALL, OH 43213) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.

TRANSMISSION SEEMED TO HESITATE WHILE SHIFTING AND SLIP AT DIFFERENT SPEEDS. TOOK TO JIM ELLIS MALL OF GA DEALER WHERE THEY DETERMINED THE TORQUE CONVERTER CLUTCH HAD FAILED CAUSING THE SHUTTER AT ALL SPEEDS. DEALER INDICATED THE COMPLETE TRANSMISSION NEEDED TO BE REPLACED. VEHICLE ONLY HAD 111,000 MILES AND ALL PREVENTIVE MAINTENANCE PROGRAMS WERE FOLLOWED INCLUDING TRANSMISSION FLUSH AT 65,000 MILES. VEHICLE IS ONLY 4 YEARS OLD AND NEVER PULLED A TRAILER OR ABUSED IN ANY WAY. SINCE THE NEW TRANSMISSION WAS INSTALLED, THE OWNER FEELS THE ORIGINAL TRANSMISSION EVER FELT RIGHT BUT CAN'T PROVE IT.

THE TRACTION WARNING SUDDENLY COMES ON THEN THE STABILITY SERVICE WARNING JUMPS ON....AUTOMATICALLY LOWERING MY SPEED WHILE I'M ON THE FREEWAY DRIVING. WHEN I PULL OVER AND TURN THE CAR OFF THEN TURN IT BACK ON...THE LIGHT GOES AWAY. THIS HAPPENED SEVERAL TIMES. DEALERSHIP CAN NOT FIND ANYTHING WRONG. IT HAPPENS WHEN I HIT A POT HOLE OR SPEED BUMP

TL* THE CONTACT OWNS A 2016 GMC ACADIA. WHILE ACCELERATING FROM A STOP, THE VEHICLE STALLED AND SHOOK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO KOEPP CHEVROLET (830-253-8000, LOCATED AT 13221 US-87, LA VERNIA, TX 78121) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

TL* THE CONTACT OWNS A 2016 GMC ACADIA DENALI. WHILE THE DRIVER WAS PLACING THE KIDS IN THE CAR SEAT, WITH THE KEY REMOVED FROM THE IGNITION SWITCH AND THE GEAR SHIFTER IN PARK, A TICKING NOISE WAS HEARD. THE VEHICLE ROLLED AWAY AND CRASHED INTO A PILLAR. THE FUEL TANK RUPTURED AND CAUSED A FIRE. THE VEHICLE WAS TOWED TO A SAFE LOCATION. THE DRIVER SUFFERED MINOR INJURIES AND THE PASSENGERS WERE UNINJURED. THE DRIVER REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER AND THE DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.