NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
296 reports60,000 miles · Jan 27, 2016
Electronic Stability Control (esc)Traction Control SystemVehicle Speed Control
TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING APPROXIMATELY 65 MPH, THE SPEEDOMETER DECREASED TO ZERO AND THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE TRACTION CONTROL, STABILITRAK, AND THE ALL WHEEL DRIVE WARNING LIGHTS ILLUMINATED AND DEACTIVATED. THE VEHICLE INDEPENDENTLY SWITCHED TO REAR WHEEL DRIVE. THE FAILUR…
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TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING APPROXIMATELY 65 MPH, THE SPEEDOMETER DECREASED TO ZERO AND THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE TRACTION CONTROL, STABILITRAK, AND THE ALL WHEEL DRIVE WARNING LIGHTS ILLUMINATED AND DEACTIVATED. THE VEHICLE INDEPENDENTLY SWITCHED TO REAR WHEEL DRIVE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA ODI #10822570
97,000 miles · Jan 25, 2016
Steering
PURCHASED A GMC ACADIA DENALI IN SEP 2015. HAD TO HAVE TRANSMISSION REPAIRED, STRUTS REPLACED IN NOV 2015. BEGAN HAVING PROBLEMS WITH STEERING LOCKING UP WHEN TURNING WHEEL HARD AND MAKING A LOUD WHINING SOUND AS WELL AS BURNING FLUID SMELL IN JAN 2016. TOOK VEHICLE TO DEALER AND WAS ADVISED BY SERVICE DEPARTMENT THAT THE POWER …
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PURCHASED A GMC ACADIA DENALI IN SEP 2015. HAD TO HAVE TRANSMISSION REPAIRED, STRUTS REPLACED IN NOV 2015. BEGAN HAVING PROBLEMS WITH STEERING LOCKING UP WHEN TURNING WHEEL HARD AND MAKING A LOUD WHINING SOUND AS WELL AS BURNING FLUID SMELL IN JAN 2016. TOOK VEHICLE TO DEALER AND WAS ADVISED BY SERVICE DEPARTMENT THAT THE POWER STEERING PUMP/MOTOR WAS LEAKING AND REQUIRES REPLACEMENT, AND THE RACK AND PINION IS BAD AND HAS TO BE REPLACED. FURTHER RESEARCH INDICATES THIS IS A VERY COMMON ISSUE WITH THIS VEHICLE AND GM IS AWARE OF THE DEFECTIVE POWER STEERING PUMP/MOTOR AND RACK AND PINION. EVEN DEALER SERVICE TECHS ADVISED IT IS A VERY WELL KNOWN AND DOCUMENTED PROBLEM WITH THIS MODEL VEHICLE YET THE REPAIR IS NOT COVERED BY THE MANUFACTURER. THIS IS A VERY DANGEROUS CONDITION TO THE DRIVER OF THE VEHICLE AS WELL AS TO THE DRIVING PUBLIC AND PEDESTRIANS IN GENERAL. THERE IS AN OPEN CLASS ACTION LAWSUIT AS WELL. NHTSA SHOULD REQUIRE GM TO RECALL THESE VEHICLES AND MAKE THE REQUIRED REPAIRS AS TO PREVENT A CLEAR DANGER TO THE PUBLIC.
NHTSA ODI #10822018
53,000 miles · Jan 19, 2016
Structure
TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT THE LIFE GATE FAILED. THE CONTACT WAS STRUCK ON THE BACK AND THE SHOULDER. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE LIFT GATE STRUT WAS REPLACED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTUR…
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TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT THE LIFE GATE FAILED. THE CONTACT WAS STRUCK ON THE BACK AND THE SHOULDER. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE LIFT GATE STRUT WAS REPLACED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
NHTSA ODI #10820991
40,000 miles · Jan 12, 2016
Visibility/wiper
WHEN THE WIPERS ARE ON AND AND THE LEFT TURN SIGNAL IS ACTIVATED, THE WIPERS STOP WORKING. TO GET THEM WORKING AGAIN I HAVE TO TURN THE WIPERS ALL THE WAY OFF AND BACK ON AGAIN OR ACTIVATE THE RIGHT TURN SIGNAL. IN THE RAIN I HAVE TO DECIDE WHICH IS MORE IMPORTANT VISIBILITY OR USING MY DIRECTIONAL. NOT A GOOD CHOICE TO HAVE …
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WHEN THE WIPERS ARE ON AND AND THE LEFT TURN SIGNAL IS ACTIVATED, THE WIPERS STOP WORKING. TO GET THEM WORKING AGAIN I HAVE TO TURN THE WIPERS ALL THE WAY OFF AND BACK ON AGAIN OR ACTIVATE THE RIGHT TURN SIGNAL. IN THE RAIN I HAVE TO DECIDE WHICH IS MORE IMPORTANT VISIBILITY OR USING MY DIRECTIONAL. NOT A GOOD CHOICE TO HAVE TO MAKE.
NHTSA ODI #10819829
58,000 miles · Jan 12, 2016
Seat Belts
TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT THE POSITIONING OF THE SEATBELT IN THE MIDDLE OF THE THIRD-ROW COULD NOT BE BUCKLED WITHOUT HURTING THE PASSENGER. THE CONTACT STATED THAT TO AVOID THE DISCOMFORT, THE SEAT BELT WAS NEVER BUCKLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THAT THE …
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TL* THE CONTACT OWNS A 2012 GMC ACADIA. THE CONTACT STATED THAT THE POSITIONING OF THE SEATBELT IN THE MIDDLE OF THE THIRD-ROW COULD NOT BE BUCKLED WITHOUT HURTING THE PASSENGER. THE CONTACT STATED THAT TO AVOID THE DISCOMFORT, THE SEAT BELT WAS NEVER BUCKLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE FAILURE MILEAGE WAS 58,000.
NHTSA ODI #10819664
89,000 miles · Jan 8, 2016
Power Train
AROUND APRIL/MAY 2015 I BEGAN NOTICING ISSUES WITH MY VEHICLE WHEN SHIFTING, UPSHIFTING AND DOWNSHIFTING WHILE DRIVING. I TOOK IT INTO THE DEALERSHIP SEVERAL TIMES WITH COMPLAINTS OF THE TRANSMISSION SKIPPING, HESITATING, SPUTTERING, AND A VARIETY OF OTHER WORDS THAT I USED TO DESCRIBE THE ISSUE. THE PROBLEM CONTINUED TO BECOME…
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AROUND APRIL/MAY 2015 I BEGAN NOTICING ISSUES WITH MY VEHICLE WHEN SHIFTING, UPSHIFTING AND DOWNSHIFTING WHILE DRIVING. I TOOK IT INTO THE DEALERSHIP SEVERAL TIMES WITH COMPLAINTS OF THE TRANSMISSION SKIPPING, HESITATING, SPUTTERING, AND A VARIETY OF OTHER WORDS THAT I USED TO DESCRIBE THE ISSUE. THE PROBLEM CONTINUED TO BECOME WORSE. TIME AND TIME AGAIN THE DEALERSHIP TOLD ME THEY TEST DROVE THE VEHICLE, COULDN'T DUPLICATE THE ISSUE, AND COULDN'T DO ANYTHING FURTHER B/C NO CODE WAS COMING UP ON THE CAR. AGAIN, IN DECEMBER 2015, I TOOK MY CAR BACK IN BECAUSE THE PROBLEM WAS WORSENING. AGAIN, THE SAME STORY FROM THE DEALERSHIP. ONLY THIS TIME THEY SUGGESTED I SERVICE MY TRANSMISSION. I DID. THEN I WAS TOLD THAT THERE WAS CLUTCH MATERIAL IN MY TRANSMISSION FLUID WHICH MEANT THE CLUTCHES WERE FAILING AND I WOULD BE LOOKING AT A TRANSMISSION REBUILD SOONER RATHER THAN LATER. I ASKED WHAT IF ANYTHING COULD BE DONE, I WAS TOLD NOTHING BECAUSE THERE WERE NO CODES ON THE CAR. SO I HAVE A CAR THAT I PURCHASED 3 YEARS AND 3 MONTHS AGO BRAND NEW LOOKING AT A TRANSMISSION REBUILD. I THEN CONTACTED CORPORATE AND BEGAN THE PROCESS OF A FORMAL COMPLAINT. AFTER SPEAKING WITH CORPORATE AND THEN SUBSEQUENTLY THE DEALERSHIP AGAIN, THE DEALERSHIP TOOK MY CAR BACK IN. THIS TIME. THEY PULLED OUT THE TRANSMISSION, AND BEHOLD, THE 35R WAVE PLATE WAS CRACKED (WHICH I ASKED IF THAT WAS IT BACK IN MAY AFTER DOING SOME INTERNET RESEARCH AND SEEING THAT SEVERAL OTHERS HAVE HAD THIS EXACT SAME ISSUE WITH A CRACKED WAVE PLATE) AND THE TORQUE CONVERTER WAS REPLACED ALONG WITH A COUPLE OF OTHER ITEMS AND THE SYSTEM FLUSHED. IT SEEMS AS THOUGH THERE IS A DESIGN FLAW WITH THE TRANSMISSIONS THAT NEED TO BE CORRECTED. IF THIS IS SUCH A COMMON PROBLEM, WHY IS GMC ATTEMPTING TO PLAY DUMB WHEN THERE ARE OBVIOUS ISSUES AND PUSH THE COST OFF ONTO ITS CONSUMERS?I FEEL 100% THAT THE DEALERSHIP KNEW ALL ALONG.
NHTSA ODI #10819017
55,000 miles · Jan 7, 2016
Structure
WHEN STATIONARY AND USING THE BACK LIFE GATE. BACK LIFT GATE WILL OPEN, THEN VIOLENTLY COME DOWN ABOUT 10-12 INCHES. VERY LIKELY TO INJURE. IF YOU HOLD IT UP, IT SEEMS TO PUSH DOWN. IF YOU ARE HOLDING IT UP, WHEN YOU LET GO IT VIOLENTLY SLAMS SHUT. IT COULD SEVERELY INJURE SOMEONE. I WAS TOLD BY GMC THAT MY VEHICLE WAS NOT…
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WHEN STATIONARY AND USING THE BACK LIFE GATE. BACK LIFT GATE WILL OPEN, THEN VIOLENTLY COME DOWN ABOUT 10-12 INCHES. VERY LIKELY TO INJURE. IF YOU HOLD IT UP, IT SEEMS TO PUSH DOWN. IF YOU ARE HOLDING IT UP, WHEN YOU LET GO IT VIOLENTLY SLAMS SHUT. IT COULD SEVERELY INJURE SOMEONE. I WAS TOLD BY GMC THAT MY VEHICLE WAS NOT PART OF A CURRENT RECALL FOR OTHER GMC ACADIAS -- FOR THE EXACT SAME ISSUE.. THEY WILL NOT COVER THE REPAIR AS PART OF THE RECALL, SINCE MY VEHICLE IS NOT PART OF THEIR RECALL. I AM RELUCTANT TO HAVE IT REPAIRED MYSELF, AS I BELIEVE IT IS THE EXACT SAME ISSUE ADDRESS IN THE RECALL. IF YOU SHUT OFF THE POWER LIFT GATE IT BECOMES EVEN MORE DANGEROUS, AS THE HEAVY DOOR WILL VIOLENTLY SLAM SHUT WHEN YOU LET IT GO. THE DATE IS A GUESS. NO SERIOUS INJURIES, JUST SOME SMALL BUMPS ON THE HEAD -- BUT IT HAS A POSSIBILITY OF INJURING FUTHER, FOR A SHORTER PERSON OR CHILD.
NHTSA ODI #10818743
72,000 miles · Jan 6, 2016
Steering
TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING 45 MPH, THE STEERING WHEEL BEGAN TO MAKE A LOUD ABNORMAL NOISE AND THE VEHICLE STEERED TO THE LEFT WITHOUT WARNING. THE FAILURE WAS CONSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7…
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TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING 45 MPH, THE STEERING WHEEL BEGAN TO MAKE A LOUD ABNORMAL NOISE AND THE VEHICLE STEERED TO THE LEFT WITHOUT WARNING. THE FAILURE WAS CONSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.
NHTSA ODI #10818520
38,000 miles · Jan 6, 2016
Steering
WHILE DRIVING EITHER IN THE RAIN, OR IF HIT A PUDDLE .....IT DOESN'T HAVE TO BE A BIG PUDDLE EITHER. I HEAR THIS GOD AWFUL SCREECHING NOISE. I THEN LOOSE ALL CONTROL OF THE STEERING AFTER A FEW SECONDS IT CATCHES AND WORKS. THE BATTERY WARNING LIGHT WILL COME ON. THIS HAPPENS W EVERY TIME IT RAINS OR I JUST HIT A PUDDLE. …
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WHILE DRIVING EITHER IN THE RAIN, OR IF HIT A PUDDLE .....IT DOESN'T HAVE TO BE A BIG PUDDLE EITHER. I HEAR THIS GOD AWFUL SCREECHING NOISE. I THEN LOOSE ALL CONTROL OF THE STEERING AFTER A FEW SECONDS IT CATCHES AND WORKS. THE BATTERY WARNING LIGHT WILL COME ON. THIS HAPPENS W EVERY TIME IT RAINS OR I JUST HIT A PUDDLE. LUCKILY I WAS ABLE TO GET OFF THE ROAD AND OUT OF THE WAY OF TRAFFIC. FIRST TIME IT HAPPENED WAS NOVEMBER 17, 2015 AND HAS HAPPENED 4 TIMES SINCE. WAS WONDERING IF THERE HAVE BEEN ANY RECALLS OR INFORMATION ON THIS. THIS IS VERY DANGEROUS AND SCARY!
NHTSA ODI #10818460
75,000 miles · Dec 14, 2015
Electrical System
WHEN WE FIRST PURCHASED THE VEHICLE THE ALTERNATOR WENT BAD. THE DEALER REPLACED THE ALTERNATOR AND BATTERY FOR US. THEN 6 MONTHS LATER THE ALTERNATOR WENT OUT AGAIN. THEY AGAIN REPLACED THE ALTERNATOR. SINCE THEN THE VEHICLE HAS HAD A DEAD BATTERY AT LEAST 4 TIMES. ALSO NOTICED THAT WHEN IT RAINS YOU CAN HEAR WATER SLOSHING IN …
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WHEN WE FIRST PURCHASED THE VEHICLE THE ALTERNATOR WENT BAD. THE DEALER REPLACED THE ALTERNATOR AND BATTERY FOR US. THEN 6 MONTHS LATER THE ALTERNATOR WENT OUT AGAIN. THEY AGAIN REPLACED THE ALTERNATOR. SINCE THEN THE VEHICLE HAS HAD A DEAD BATTERY AT LEAST 4 TIMES. ALSO NOTICED THAT WHEN IT RAINS YOU CAN HEAR WATER SLOSHING IN THE AC VENTS AND THEN POURS DOWN FROM UNDER DASH ON BOTH THE PASSENGER AND DRIVERS SIDE. NOW MY SOUND IN THE VEHICLE HAS STARTED TO CUT ON AND OFF. THIS WATER ISSUE IS OBVIOUSLY LEADING TO THE ELECTRICAL ISSUES.
NHTSA ODI #10810072
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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