NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
343 reports135,000 miles · Feb 6, 2018
Suspension
TL* THE CONTACT OWNS A 2010 GMC ACADIA. WHILE DRIVING 55 MPH, THE VEHICLE SHOOK AND VIBRATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CONTROL ARM AND STRUTS FAILED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 1…
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TL* THE CONTACT OWNS A 2010 GMC ACADIA. WHILE DRIVING 55 MPH, THE VEHICLE SHOOK AND VIBRATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CONTROL ARM AND STRUTS FAILED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 135,000.
NHTSA ODI #11067290
50,000 miles · Jan 30, 2018
Exterior Lighting
MY HEADLIGHTS ON MY 2010 GMC ACADIA GO OUT NUMEROUS TIMES A YEAR. TYPICALLY ONE HEADLIGHT WILL BURN OUT AND A FEW DAYS LATER THE OTHER HEADLIGHT BURNS OUT. WE REPLACE THE HEADLIGHT USUALLY BUT THIS TIME WE WENT TO REPLACE THE BUILD AND THE NEW BULB WOULDN'T WORK. THIS IS GETTING EXTREMELY COSTLY TO REPLACE HE BULBS A FEW TIMES A…
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MY HEADLIGHTS ON MY 2010 GMC ACADIA GO OUT NUMEROUS TIMES A YEAR. TYPICALLY ONE HEADLIGHT WILL BURN OUT AND A FEW DAYS LATER THE OTHER HEADLIGHT BURNS OUT. WE REPLACE THE HEADLIGHT USUALLY BUT THIS TIME WE WENT TO REPLACE THE BUILD AND THE NEW BULB WOULDN'T WORK. THIS IS GETTING EXTREMELY COSTLY TO REPLACE HE BULBS A FEW TIMES A YEAR AND. IS WE MIGHT HAVE AN EVEN BIGGER PROBLEM WITH THE NEW BULB NOT WORKING AT ALL. WHEN THE HEADLIGHTS STOP WORKING SOMETIMES THEY WILL COME BACK ON THEN GO OFF AGAIN THEN COME BACK ON AND THEN EVENTUALLY BURN THE BULB. TYPICALLY ALL THIS HAPPENS WHEN THE CAR IS JUST STARTED.. I BOUGHT THIS CAR NEW AND WE'VE HAD NOTHING BUT PROBLEMS WITH IT. IT'S IN HE SHOP GETRJFN FIXED A FEW TIMES A YEAR.
NHTSA ODI #11065825
85,000 miles · Jan 29, 2018
EngineVehicle Speed Control
TL* THE CONTACT OWNS A 2010 GMC ACADIA. WHILE DRIVING 45 MPH, THE THROTTLE MALFUNCTIONED AND THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING ON MORE THAN ONE OCCASION. THE CONTACT STATED THAT THE VEHICLE ACCELERATED TO 95 MPH. THE CONTACT WAS ABLE TO SLOW THE VEHICLE DOWN BY DEPRESSING THE BRAKE PEDAL WITH BOTH FEET. BESSETTE MO…
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TL* THE CONTACT OWNS A 2010 GMC ACADIA. WHILE DRIVING 45 MPH, THE THROTTLE MALFUNCTIONED AND THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING ON MORE THAN ONE OCCASION. THE CONTACT STATED THAT THE VEHICLE ACCELERATED TO 95 MPH. THE CONTACT WAS ABLE TO SLOW THE VEHICLE DOWN BY DEPRESSING THE BRAKE PEDAL WITH BOTH FEET. BESSETTE MOTORS IN CARRINGTON, NORTH DAKOTA WAS MADE AWARE OF THE FAILURE AND REPLACED THE THROTTLE BODY, BUT THE FAILURE RECURRED. IN ADDITION, THE PEDAL POSITIONING SENSOR WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000. THE VIN WAS NOT AVAILABLE. *TT *TR
NHTSA ODI #11065668
120,000 miles · Jan 24, 2018
Structure
TL* THE CONTACT OWNS A 2010 GMC ACADIA. WHILE PULLING INTO THE DRIVEWAY, THE VEHICLE WAS PLACED IN PARK. THE CONTACT ATTEMPTED TO OPEN THE LIFTGATE AND IT CLOSED BY ACCIDENT. THE CONTACT ATTEMPTED TO RE-OPEN THE LIFTGATE, BUT IT DID NOT OPEN. THE CONTACT NOTICED A "LIFTGATE OPEN" MESSAGE ILLUMINATED BY THE GEARS, WHICH CAUSED TH…
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TL* THE CONTACT OWNS A 2010 GMC ACADIA. WHILE PULLING INTO THE DRIVEWAY, THE VEHICLE WAS PLACED IN PARK. THE CONTACT ATTEMPTED TO OPEN THE LIFTGATE AND IT CLOSED BY ACCIDENT. THE CONTACT ATTEMPTED TO RE-OPEN THE LIFTGATE, BUT IT DID NOT OPEN. THE CONTACT NOTICED A "LIFTGATE OPEN" MESSAGE ILLUMINATED BY THE GEARS, WHICH CAUSED THE INTERIOR LIGHTING TO REMAIN ILLUMINATED WHILE DRIVING. THE DEALER WAS CONTACTED (QUIRK FORD, 333 MEMORIAL DR, CHICOPEE, MA 01020) AND STATED THAT THE VEHICLE WAS NOT LISTED IN A RECALL. THE CONTACT WAS ADVISED TO KEEP ALL THE PAPERWORK FOR POSSIBLE REIMBURSEMENT PURPOSES SHOULD SHE DECIDE TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. THE FAILURE MILEAGE WAS 120,000.
NHTSA ODI #11064700
20 miles · Oct 13, 2017
Electrical SystemElectronic Stability Control (esc)
DRIVING IN THE RAIN AND THE TRACTION SAFETY CAME ON AS I MAY HAVE SLED ON SOME VERY WET LEAVES. I WAS ABLE TO PULL TO THE SHOULDER AND GET OUT OF TRAFFIC, AS I GATHERED MYSELF AND GOT THE CAR READY TO DRIVE OFF THE TIRES STARTED SPINNING OUT OF CONTROL I AWESOME TRYING TO GET TRACTION THEN THE ABS LIGHT APPEARED AND THE BRAKES…
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DRIVING IN THE RAIN AND THE TRACTION SAFETY CAME ON AS I MAY HAVE SLED ON SOME VERY WET LEAVES. I WAS ABLE TO PULL TO THE SHOULDER AND GET OUT OF TRAFFIC, AS I GATHERED MYSELF AND GOT THE CAR READY TO DRIVE OFF THE TIRES STARTED SPINNING OUT OF CONTROL I AWESOME TRYING TO GET TRACTION THEN THE ABS LIGHT APPEARED AND THE BRAKES STARTED GRINDING. THEN THE VEHICLE SWITCH GEARS AND THE CAR BEGIN TO GO IN A JERKY MOVEMENT AT 6 TO 8 MPH THE RPMS WOULD NOT GO UP AND THE CAR WOULD NOT RETURN BACK TO NORMAL GEAR. AFTER PRAYING I MAKE IT TO MY DOOR THE DASH THEN SAID CALIBRATE VEHICLE BY DRIVING IN A CIRCLE. THE CAR CUT OFF TWICE BUT WOULD IMMEDIATELY START RIGHT UP THEN THE DASH STATED ENGINE IS HOT TURN AIR OFF. NO AIR WAS ON AT ALL. THE THERMOSTAT TEMPERATURE GAUGE WAS ALL THE WAY UP AND ALL THE NEEDLES WERE FLIPPING UP AND DOWN AT DIFFERENT TIMES. I COULD NOT SEEM TO GAIN TRACTION ONLY IN REVERSE AND NO ENGINE LIGHT OR ANY INDICATION OF ANY MALFUNCTION. CAN YOU SEE WHY THERE HAS NOT BEEN A RECALL ON THIS ISSUE BECAUSE AS I SEARCHED TO SEE ABOUT THIS PROBLEM IT HAS BEEN HUNDREDS OF CONSUMERS WITH THIS ISSUE. THIS IS VERY DANGEROUS AND UNSAFE TO ALL DRIVERS. GMC NEEDS TO DO SOMETHING ABOUT THEIR SO CALLED SAFETY FEATURES THAT ARE NOT SAFE AT ALL. I COULD HAVE LOST MY LIFE BECAUSE OF THE WEATHER CONDITION AND THE CAR LOSING TRACTION AND THE TIRES SPINNING OUT OF CONTROL. IT WAS ALMOST LIKE THE COMPUTER DID NOT KNOW HOW TO SHUT DOWN. PLEASE HELP
NHTSA ODI #11033257
79,000 miles · Oct 5, 2017
EnginePower Train
AT 60,000.00 THOUSAND MILES MY TIMING CHAINS NEEDED REPLACED (JUST LIKE THE 2009 WHICH HAS A RECALL) THEN AT 79,000 MILES MY WAVE PLATE CRACKED ON MY TRANSMISSION (WHICH THERE IS A RECALL ON THE 2009 MODEL FOR THE EXACT SAME THING) MY CAR WAS A EARLY 2010 MODEL AND IT LOOKS LIKE THE 2009 ISSUES ARE PROBLEMS ON MY CAR. I THIN…
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AT 60,000.00 THOUSAND MILES MY TIMING CHAINS NEEDED REPLACED (JUST LIKE THE 2009 WHICH HAS A RECALL) THEN AT 79,000 MILES MY WAVE PLATE CRACKED ON MY TRANSMISSION (WHICH THERE IS A RECALL ON THE 2009 MODEL FOR THE EXACT SAME THING) MY CAR WAS A EARLY 2010 MODEL AND IT LOOKS LIKE THE 2009 ISSUES ARE PROBLEMS ON MY CAR. I THINK IT'S INSANE THAT GM CAN'T STAND BEHIND THEIR WORK BETTER THAN THIS. THE RECALL'S SHOULD COVER THE 2010 MODELS THAT WERE MANUFACTURED WITH 2009 PARTS!!!
NHTSA ODI #11031912
90,000 miles · Sep 25, 2017
Steering
POWER STEERING PUMP, RACK AND PINION ALL NEEDED TO BE REPLACED WHILE UNDER 100K MILES. WAS UNABLE TO EFFECTIVELY TURN BECAUSE STEERING WAS STIFF. I NOTICED IT MOST AT LOW SPEEDS IN PARTICULAR. HAD SEVERAL OCCASIONS THAT I BEGAN TURNING WITH PLENTY OF TIME TO MAKE A TURN AND BARELY COMPLETED THE TURN IN TIME.
NHTSA ODI #11025449
79,100 miles · Sep 22, 2017
Power Train
79,100.00 MILES WAVEPLATE FAILURE. ENTIRE TRANSMISSION REBUILD REQUIRED.
NHTSA ODI #11025024
Mileage unknown · Sep 5, 2017
EnginePower Train
TIMING CHAIN NEEDED REPLACEMENT DUE TO STRETCH AND CHECK ENGINE LIGHT AT 137,882 WHICH COST $2,049. THIS ISSUE WAS COVERED UNDER SPECIAL WARRANTY FOR 2007-2009 MODEL YEARS, BUT THE 2010 IS NOT COVERED. MY UNDERSTANDING OF GMC'S FIX IS THAT NOTHING CHANGED WITH THE TIMING CHAIN AND THE OIL SYSTEM LIFE WAS LOWERED AS TO WHEN AN …
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TIMING CHAIN NEEDED REPLACEMENT DUE TO STRETCH AND CHECK ENGINE LIGHT AT 137,882 WHICH COST $2,049. THIS ISSUE WAS COVERED UNDER SPECIAL WARRANTY FOR 2007-2009 MODEL YEARS, BUT THE 2010 IS NOT COVERED. MY UNDERSTANDING OF GMC'S FIX IS THAT NOTHING CHANGED WITH THE TIMING CHAIN AND THE OIL SYSTEM LIFE WAS LOWERED AS TO WHEN AN OIL CHANGE WAS RECOMMENDED BY THE VEHICLE (MORE FREQUENT OIL CHANGES). I HAVE COMPLETED ALL SCHEDULED OIL CHANGES BASED ON THE AUTOMATED PROMPT FROM THE VEHICLE AND STILL HAD TO COMPLETE THIS COSTLY REPAIR OUT OF POCKET. I WOULD LIKE TO SEE THIS KNOWN ISSUE ALSO COVERED BY THE SPECIAL WARRANTY ON NEWER VEHICLES AND BE REIMBURSED FOR MY EXPENSES.
NHTSA ODI #11021536
180,000 miles · Aug 28, 2017
Steering
TL* THE CONTACT OWNS A 2010 GMC ACADIA. WHILE DRIVING VARIOUS LOW SPEEDS, THE STEERING WHEEL BECAME STIFF AND SEIZED WHILE TURNING EITHER LEFT OR RIGHT. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. AFTER THE STEERING WHEEL SEIZED TEMPORARILY, IT RETURNED TO ITS NORMAL FUNCTION. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS M…
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TL* THE CONTACT OWNS A 2010 GMC ACADIA. WHILE DRIVING VARIOUS LOW SPEEDS, THE STEERING WHEEL BECAME STIFF AND SEIZED WHILE TURNING EITHER LEFT OR RIGHT. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. AFTER THE STEERING WHEEL SEIZED TEMPORARILY, IT RETURNED TO ITS NORMAL FUNCTION. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO RECALL. IN ADDITION, THE CONTACT WAS PROVIDED WITH THE FOLLOWING CASE NUMBER BY GENERLA MOTORS: C83224002597. THE FAILURE MILEAGE WAS 180,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #11020192
Official recalls
4Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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