NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
343 reports17,629 miles · Jul 3, 2015
Electrical System
RUNNING LIGHT WAS OUT AND DISCOVERED THAT BOTH RUNNING LAMPS BULBS HAD MELTED IN THEIR SOCKETS AND ELECTRICAL WIRES BURNED AND SHORTED, THIS REQUIRED THAT BOTH LAMP UNITS BE REPLACED. POTENTIAL ELECTRICAL FIRE HAZARD. I HAD REPORTED TO THE DEALER, IN 2013 THAT THE INSIDE OF THE LAMP APPEARED SMOKY BUT THEIR REPLY WAS THAT I…
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RUNNING LIGHT WAS OUT AND DISCOVERED THAT BOTH RUNNING LAMPS BULBS HAD MELTED IN THEIR SOCKETS AND ELECTRICAL WIRES BURNED AND SHORTED, THIS REQUIRED THAT BOTH LAMP UNITS BE REPLACED. POTENTIAL ELECTRICAL FIRE HAZARD. I HAD REPORTED TO THE DEALER, IN 2013 THAT THE INSIDE OF THE LAMP APPEARED SMOKY BUT THEIR REPLY WAS THAT IT WAS MOISTURE CONDENSATION. REPLACED PARTS NUMBER 22938888 & 22938889 THE VEHICLE IS ONLY DRIVEN DAYTIME, LOCALLY IN 10 MILE RADIUS, AND GARAGED ALL THE TIME. --THE REASON FOR THE LOW MILAGE. I SUSPECT THAT THE UNIT WAS CONSTRUCTED IN A MANNER THAT THE HEAT OF THE LAMP MAY NOT HAVE ADEQUATE VENTILATION TO DISSIPATE CONSEQUENTLY THERE IS A SLOW MELTING OF THE PLASTIC HOUSING, THIS IS A DESIGN FAILURE WHICH COULD LEAD TO ELECTRICAL FIRE.
NHTSA ODI #10731923
81,000 miles · Jun 30, 2015
Steering
NOTHING SPECIFICALLY HAPPENED, BUT I'M WANTING TO MAKE A COMPLAINT REGARDING ISSUES WITH MY CAR. AT 30K MILES, I HAD A POWER STEERING LEAK IN WHICH THE PUMP WAS REPLACED UNDER WARRANTY. IN FOR SERVICING TODAY, NOW TOLD I HAVE ANOTHER LEAK, BUT THIS TIME THE GEAR ASSEMBLY NEEDS TO BE REPLACED. COST IS 1800. I HAVE DONE SOME R…
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NOTHING SPECIFICALLY HAPPENED, BUT I'M WANTING TO MAKE A COMPLAINT REGARDING ISSUES WITH MY CAR. AT 30K MILES, I HAD A POWER STEERING LEAK IN WHICH THE PUMP WAS REPLACED UNDER WARRANTY. IN FOR SERVICING TODAY, NOW TOLD I HAVE ANOTHER LEAK, BUT THIS TIME THE GEAR ASSEMBLY NEEDS TO BE REPLACED. COST IS 1800. I HAVE DONE SOME RESEARCH ONLINE AND DISCOVERED THAT THIS IS AN ONGOING ISSUE IN WHICH THERE HAVE BEEN NUMEROUS COMPLAINTS AND IT SEEMS THAT NOTHING IS BEING DONE. SO FAR I HAVE BEEN ONE OF THE FORTINATE ONES AND HAVE NOT BEEN INJURED OR INJURED SOMEONE ELSE. I HAVE HAD ONGOING ISSUES SINCE PURCHASING MY CAR NEW. THIS IS THE ONE REPEAT ISSUE THUS FAR AND DEFINITELY MOST EXPENSIVE SO FAR. I DO NOT UNDERSTAND HOW GMC CAN PUT OUT A DEFECTIVE PART/CAR WITHOUT TAKING ANY RESPONSIBILITY. SOME OF US CAN NOT AFFORD TO KEEP BUYING CARS. I BUY A NEW CAR, FOLLOW ALL RECOMMENDED SERVICING AND IT'S STILL NOT ENOUGH. AS A CONSUMER WHAT RIGHTS DO I HAVE? FROM MY VANTAGE POINT, NONE. I DO NOT KNOW WHERE TO GO OR WHAT RIGHTS I HAVE, BUT SAW SUGGESTIONS ON THE ACADIAFORUM TO FILE COMPLAINT HERE OR AT LEAST HAVE MY VOICE HEARD.
NHTSA ODI #10731266
115,000 miles · Jun 13, 2015
Steering
THIS IS MY WIFE'S VEHICLE WHICH I RARELY DRIVE. WHILE ATTEMPTING TO MAKE A TURN AT A SLOW SPEED IN CITY DRIVING, I NOTICED THAT THE POWER STEERING WENT AWAY AND I WAS BARELY ABLE TO FORCE THE STEERING WHEEL ENOUGH TO COMPLETE THE TURN. ONCE STRAIGHT AND THE VEHICLE MOVING AT NORMAL SPEEDS THE POWER STEERING WAS WORKING FINE. IN …
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THIS IS MY WIFE'S VEHICLE WHICH I RARELY DRIVE. WHILE ATTEMPTING TO MAKE A TURN AT A SLOW SPEED IN CITY DRIVING, I NOTICED THAT THE POWER STEERING WENT AWAY AND I WAS BARELY ABLE TO FORCE THE STEERING WHEEL ENOUGH TO COMPLETE THE TURN. ONCE STRAIGHT AND THE VEHICLE MOVING AT NORMAL SPEEDS THE POWER STEERING WAS WORKING FINE. IN SUBSEQUENT SLOW MOVING TURNS BOTH TO THE RIGHT AND LEFT STEERING DIFFICULTIES WERE ENCOUNTERED INTERMITTENTLY. MY WIFE STATED THAT SHE HAD ENCOUNTERED THIS TYPE OF STEERING DIFFICULTIES FOR SEVERAL MONTHS AND HAD ASK THE TECHNICIANS AT THE LOCAL GOODYEAR DEALER TO CHECK THE POWER STEERING FLUID LEVEL AT ONE OF HER OIL CHANGES. THE TECHNICIANS INFORMED HER THAT THE LEVEL WAS FULL. I RECENTLY DROVE THE VEHICLE ON A TRIP MYSELF AND NOTICED A RATTLE NEAR THE FRONT LEFT TIRE AREA AND SOME POPPING NOISES WHEN ACCELERATING FROM A COMPLETE STOP. I WILL BE TAKING THIS VEHICLE TO THE SHOP FOR A DIAGNOSIS OF WHAT THE PROBLEM IS.
NHTSA ODI #10725088
108,000 miles · May 27, 2015
SteeringCrash
MY SON WAS DRIVING ON THE INTERSTATE WHEN THE STEERING WHEEL LOCKED. HE WAS NOT ABLE TO TURN THE STEERING WHEEL TO NEGOTIATE THE CURVE OF THE ROAD, SO HE CRASHED INTO A CONCRETE CONSTRUCTION BARRIER. THE POLICE REPORT STATED THE CAUSE OF THE ACCIDENT AS "DEFECTIVE STEERING." THE VEHICLE WAS TOWED TO THE DEALERSHIP, AND A RE…
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MY SON WAS DRIVING ON THE INTERSTATE WHEN THE STEERING WHEEL LOCKED. HE WAS NOT ABLE TO TURN THE STEERING WHEEL TO NEGOTIATE THE CURVE OF THE ROAD, SO HE CRASHED INTO A CONCRETE CONSTRUCTION BARRIER. THE POLICE REPORT STATED THE CAUSE OF THE ACCIDENT AS "DEFECTIVE STEERING." THE VEHICLE WAS TOWED TO THE DEALERSHIP, AND A REPORT WAS FILED WITH GMC CORPORATE. THEIR INSPECTION OF THE VEHICLE FOUND NO DEFECT WITH THE STEERING. WHAT THIS MEANS FOR ME IS THAT MY INSURANCE AND I MUST PAY FOR ALL OF THE REPAIRS (IF THE INSURANCE COMPANY DOESN'T TOTAL THE VEHICLE). IT ALSO MEANS THAT, SINCE THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE, THE INCIDENT OF THE STEERING LOCKING UP COULD REOCCUR, CAUSING SERIOUS INJURIES OR FATALITIES. IN DOING RESEARCH, IT APPEARS FROM THE NUMBER OF COMPLAINTS AND THE CLASS ACTION SUIT FILED AGAINST GMC THAT THE 2010 ACADIA HAS DEFECTIVE STEERING. MILEAGE OF VEHICLE IS APPROXIMATE.
NHTSA ODI #10721826
55,000 miles · May 18, 2015
Steering
STEERING GEAR NEEDS TO BE REPLACED. VEHICLE IS 5 YEARS OLD WITH 55.000 MILES. VEHICLE WILL NOT TURN UNLESS YOU PRESS ON THE GAS OR HAVE MOTION. CONCERNED FOR OUR SAFETY SO GETTING REPAIRED SOON AT OUR EXPENSE. $600 FOR THE PART PLUS $150 ALIGNMENT AND DEALERSHIP WANTS $1800 TOTAL. WITH THIS MANY COMPLAINTS AND THE NUMBER OF…
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STEERING GEAR NEEDS TO BE REPLACED. VEHICLE IS 5 YEARS OLD WITH 55.000 MILES. VEHICLE WILL NOT TURN UNLESS YOU PRESS ON THE GAS OR HAVE MOTION. CONCERNED FOR OUR SAFETY SO GETTING REPAIRED SOON AT OUR EXPENSE. $600 FOR THE PART PLUS $150 ALIGNMENT AND DEALERSHIP WANTS $1800 TOTAL. WITH THIS MANY COMPLAINTS AND THE NUMBER OF VEHICLES THAT NEED IT DONE (SEEMS TO BE ALL ACADIA'S 4-5YRS OF AGE), THIS SHOULD BE A RECALL.
NHTSA ODI #10717104
51,000 miles · May 11, 2015
Unknown Or Other
AIR CONDITIONING WENT OUT. IT NEEDS FRONT EVAPORATIVE CORE. GM IS AWARE OF THIS, IT IS ALMOST A $2,000 REPAIR AND THEY JUST IGNORE IT.
NHTSA ODI #10715740
80,000 miles · Apr 23, 2015
Electronic Stability Control (esc)Power TrainSteering
I HAVE A 2010 GMC ACADIA. SEVERAL MONTHS AGO I RECEIVED THE GM SPECIAL COVERAGE EXTENDED WARRANT LETTER # 14329. AT THAT TIME, I HAD ALREADY NOTICED EXTREME DIFFICULTY IN TURNING THE WHEEL AT LOW RATES OF SPEED AND BRUSHED IT OFF AS PROBABLY NEEDING POWER STEERING FLUID I ALSO NOTICED A "WHINING" NOISE ALONG WITH THIS ACTION. I …
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I HAVE A 2010 GMC ACADIA. SEVERAL MONTHS AGO I RECEIVED THE GM SPECIAL COVERAGE EXTENDED WARRANT LETTER # 14329. AT THAT TIME, I HAD ALREADY NOTICED EXTREME DIFFICULTY IN TURNING THE WHEEL AT LOW RATES OF SPEED AND BRUSHED IT OFF AS PROBABLY NEEDING POWER STEERING FLUID I ALSO NOTICED A "WHINING" NOISE ALONG WITH THIS ACTION. I BEGAN TO WORRY AS THE MATTER KEPT WORSENING AND ALREADY STILL HAD TRAUMA FROM A PRIOR ACCIDENT IN 2010 WHICH LEFT ME TO PURCHASE THIS VEHICLE IN 2011 WHICH I THOUGHT WOULD BE A MORE SAFE STABLE VEHICLE FOR ME. UPON A FEW WEEKS LATER, WHILE TRYING TO MAKE A LEFT HAND TURN MANEUVER, THE STEERING WHEEL COMPLETELY "LOCKED" UP! LUCKILY, NO ONCOMING TRAFFIC WAS IN SIGHT, OTHERWISE, I WOULD HAVE BEEN UNABLE TO GET OUT OF THE WAY AS I WAS IN THE MIDDLE OF THE HIGHWAY! I IMMEDIATELY CONTACTED THE DEALER AND EXPLAINED MY ISSUE AND NAMED THE LETTER I HAD RECEIVED A FEW MONTHS PRIOR. THUS, AN APPOINTMENT WAS SCHEDULED. I TOOK MY VEHICLE IN ON THAT SPECIFIC DAY. THE DEALER CONTACTS ME TO INFORM ME THAT THE PUMP WAS COVERED IN THE WARRANT BUT NOT THE RACK WHICH THEY SAID WAS LEAKING ON BOTH SIDES (WHICH IS THE MOST EXPENSIVE PART). MY OUT OF POCKET EXPENSE OF $1200.00 AFTER LABOR AND THE ALIGNMENT!! ALL THE PARTS OF THE POWER STEERING SYSTEM SHOULD BE PAID FOR ALL EXPENSE BY GM!! THIS IS A TREMENDOUS SAFETY ISSUE AND PEOPLES LIVES ARE AT DANGER! NO ONE HAS $1200 TO JUST DROP ON AUTO REPAIR AND I HAD TO TAKE OUT A LOAN!! WHAT IS GM WAITING FOR HUNDREDS OF DEATHS?!! THERE'S ALREADY A CLASS ACTION LAWSUIT FILED GM 4-1-13. GM NEEDS TO REIMBURSE ME AND ALL OTHERS!! GM'S CEO'S NEED TO DO A MAJOR RECALL AND TAKE CARE OF THEIR CUSTOMERS. THIS IS NO JOKE AND AN EXTREME HAZARD! I'M ALSO FILING A COMPLAINT WITH GM AS WELL. *TR
NHTSA ODI #10712363
81,000 miles · Apr 13, 2015
Engine
CHECK ENGINE LIGHT CAME ON. TOOK IT TO DEALER AND WAS TOLD THE ERROR CODE INDICATED THE TIMING CHAIN TENSION WAS LOOSE. DEALER SAID THEY WOULD HAVE TO REMOVE THE ENGINE TO REPAIR THE TIMING CHAIN. I WAS TOLD BY THE DEALER THAT THIS WAS A COMMON PROBLEM WITH THIS ENGINE AND THAT ALL OF THE CARS BUILT IN 2007, 2008, AND 2009 WER…
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
NHTSA ODI #10705480
110,000 miles · Apr 7, 2015
Seats
I WAS CLEANING MY CAR AND SAW THE SEAT CUSHION LEATHER STICKING OUT. AFTER FURTHER INVESTIGATION THE SEAT CUSHION LIFTS OUT OF THE BASE. THE CAR HAS ELECTRIC SEATS. *TR
NHTSA ODI #10704140
62,500 miles · Apr 1, 2015
Engine
VEHICLE IS LOW MILEAGE 62,500 MILES JUST PAST 5 YEARS BY 3 MONTHS. TIMING CHAIN STARTED MAKING NOISE FOR ABOUT A TWO WEEKS AND GET LOUDER AND CHECK ENGINE LIGHT CAME ON DUE TO MIS FIRE. VEHICLE IS DRIVEN BY MIDDLE AGE FEMALE WITH NOT EVEN A MINOR ACCIDENT IN 35 YEARS. VEHICLE WAS MAINTAINED WITH REGULAR OIL CHANGES. NO APPAR…
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VEHICLE IS LOW MILEAGE 62,500 MILES JUST PAST 5 YEARS BY 3 MONTHS. TIMING CHAIN STARTED MAKING NOISE FOR ABOUT A TWO WEEKS AND GET LOUDER AND CHECK ENGINE LIGHT CAME ON DUE TO MIS FIRE. VEHICLE IS DRIVEN BY MIDDLE AGE FEMALE WITH NOT EVEN A MINOR ACCIDENT IN 35 YEARS. VEHICLE WAS MAINTAINED WITH REGULAR OIL CHANGES. NO APPARENT REASON FOR THE TIMING CHAIN TO MAKE NOISE TO THE POINT OF MISFIRE. CALLED DEALER, BOB ROSS GMC IN DAYTON OHIO ON LOOP ROAD AND THEY REFUSED TO HELP OUT, CLAIMING THAT IT OUT OF WARRANTY, TOO BAD SIR. CALLED GM AND WAS TOLD SAME. WE ASKED IF THEY HAVE ANY REPORTED PROBLEM ON SAME ISSUE AND WAS TOLD NO. WELL, THEY LIED TO ME OR NOT EVEN CHECKING. I CHECKED THIS SITE AND THERE WERE THREE REPORTS OF SAME TIMING CHAIN. NEED TO HOLD DEALER AND GM TO OWN UP TO THEIR DEFECTED PARTS. NO RULE MADE THEM TO DO THAT. I AM VOTING WITH MY FEET. NEVER BUY A GM VEHICLE AGAIN !!!!!! *TR
NHTSA ODI #10703161
Official recalls
4Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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