NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
148 reportsClear category filter65,900 miles · Aug 12, 2013
Service BrakesSteeringVehicle Speed Control
AFTER STARTING THE CAR, SHIFTING TO DRIVE WITH BRAKES APPLIED AND SLOW ACCELERATION WHILE TAKING A RIGHT TURN OUT OF MY PARKING SPACE I LOST ALL STEERING CONTROL AND BRAKES BECAME VERY HARD TO PRESS AS WELL. I MANAGED TO STOP THE CAR AND PUT IT BACK TO PARK AND TURNED OFF THE IGNITION, THEN BACK ON AGAIN. I DIDN'T HAVE THE ISSUE…
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AFTER STARTING THE CAR, SHIFTING TO DRIVE WITH BRAKES APPLIED AND SLOW ACCELERATION WHILE TAKING A RIGHT TURN OUT OF MY PARKING SPACE I LOST ALL STEERING CONTROL AND BRAKES BECAME VERY HARD TO PRESS AS WELL. I MANAGED TO STOP THE CAR AND PUT IT BACK TO PARK AND TURNED OFF THE IGNITION, THEN BACK ON AGAIN. I DIDN'T HAVE THE ISSUE AGAIN. LUCKILY I DIDN'T HIT ANOTHER CAR IN THE PARKING LOT. *TR
NHTSA ODI #10534970
27,000 miles · Jul 26, 2013
Electrical SystemSteeringInjury
WHILE TRYING TO PARK THEGMC ACADIA 2010, THE STEERING FELT LIKE IT WENT OUT ON ME. MY HUSBAND HAD TOLD ME PREVIOUSLY THAT HE HAD THE SAME ISSUE WHILE TRYING TO PULL OUT INTO TRAFFIC. MY INCIDENT ONLY HURT MY SHOULDER HIS INCIDENT ALMOST CAUSED A CAR CRASH. WE HAVE ALSO HAD ISSUES WITH THE WINDOW ON THE DRIVER'S SIDE NOT OPENIN…
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WHILE TRYING TO PARK THEGMC ACADIA 2010, THE STEERING FELT LIKE IT WENT OUT ON ME. MY HUSBAND HAD TOLD ME PREVIOUSLY THAT HE HAD THE SAME ISSUE WHILE TRYING TO PULL OUT INTO TRAFFIC. MY INCIDENT ONLY HURT MY SHOULDER HIS INCIDENT ALMOST CAUSED A CAR CRASH. WE HAVE ALSO HAD ISSUES WITH THE WINDOW ON THE DRIVER'S SIDE NOT OPENING UNTIL YOU OPEN ANOTHER WINDOW. AND NOW THE LATEST ISSUE, MY HUSBAND HAD GOTTEN OFF WORK AND STARTED THE CAR AND ALL THE LOCKS WENT UP AND DOWN REALLY FAST AND THE DASH LIGHTS FLICKERED OFF AND ON, THEN, WHEN HE WAS ON HIS WAY HOME HE SMELLED PLASTIC BURNING. IF THIS WAS ANYBODY ELSE'S CAR I WOULD HAVE SAID IT WAS POSSESSED BUT SINCE WE'RE PAYING FOR IT THERE'S A PROBLEM. DOES SOMEBODY HAVE TO DIE BEFORE THEY WILL ADDRESS THIS PROBLEM? I FILLED THIS FORM OUT ON MY HUSBAND'S PHONE. *TR
NHTSA ODI #10532030
73,253 miles · Jul 3, 2013
Steering
THE VEHICLE WAS BECOMING DIFFICULT TO TURN AND COULD HEAR CLICKING NOISE WHEN TURNING. THE STEERING WAS BECOMING INCREASINGLY STIFF. WHEN I TOOK IT TO THE DEALERSHIP THEY STATED THEY THE RUBBING NOISE WAS FROM THE STEERING GEAR, ALSO POWER STEERING PRESSURE VERY LOW CAUSING THE STIFFNESS. DIAGNOSIS RESULT NEED TO REPLACE THE ST…
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THE VEHICLE WAS BECOMING DIFFICULT TO TURN AND COULD HEAR CLICKING NOISE WHEN TURNING. THE STEERING WAS BECOMING INCREASINGLY STIFF. WHEN I TOOK IT TO THE DEALERSHIP THEY STATED THEY THE RUBBING NOISE WAS FROM THE STEERING GEAR, ALSO POWER STEERING PRESSURE VERY LOW CAUSING THE STIFFNESS. DIAGNOSIS RESULT NEED TO REPLACE THE STEERING GEAR AND THE POWER STEERING PUMP AND DO A POWER STEERING FLUSH AND A 4 WHEEL ALIGNMENT WITH AN ESTIMATED REPAIR COST OF $2074.05. THERE APPEARS TO BE MULTIPLE COMPLAINTS REGARDING THE SAME ISSUES, IS THERE ANY RECALL AVAILABLE TO HELP WITH THIS REPAIR? *TR
NHTSA ODI #10523030
80,000 miles · Jun 12, 2013
Steering
TL* THE CONTACT OWNS A 2010 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED AND COULD NOT BE TURNED. THE CONTACT APPLIED EXCESSIVE FORCE TO THE STEERING WHEEL IN ORDER TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSIS OR REPAIR. THE MANUFACTURER WAS NO…
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TL* THE CONTACT OWNS A 2010 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED AND COULD NOT BE TURNED. THE CONTACT APPLIED EXCESSIVE FORCE TO THE STEERING WHEEL IN ORDER TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSIS OR REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE. *TR
NHTSA ODI #10519455
54,000 miles · May 27, 2013
Steering
INTERMITTENT LOSS OF POWER STEERING WHILE ATTEMPTING A TURN WHILE BRAKING. THIS HAPPENED 1 TO 4 TIMES PER DAYS FOR SEVERAL WEEKS BEFORE BRING THE CAR IN FOR DIAGNOSIS AND REPAIR. THIS REQUIRED A REPLACEMENT OF THE POWER STEERING PUMP, GEAR, AND FLUID. PRIOR TO EXPERIENCING THESE PROBLEMS THERE WAS CONSTANT AUDIBLE NOISE WHENEVER…
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INTERMITTENT LOSS OF POWER STEERING WHILE ATTEMPTING A TURN WHILE BRAKING. THIS HAPPENED 1 TO 4 TIMES PER DAYS FOR SEVERAL WEEKS BEFORE BRING THE CAR IN FOR DIAGNOSIS AND REPAIR. THIS REQUIRED A REPLACEMENT OF THE POWER STEERING PUMP, GEAR, AND FLUID. PRIOR TO EXPERIENCING THESE PROBLEMS THERE WAS CONSTANT AUDIBLE NOISE WHENEVER THE STEERING WHEEL WAS TURNED. WHEN THE POWER STEERING FAILED IT WAS DIFFICULT TO SUCCESSFULLY COMPLETE THE TURN, THOUGH I NEVER HAD ANY COLLISIONS. *TR
NHTSA ODI #10513710
90,000 miles · May 21, 2013
Steering
POWER STEERING GOES IN AND OUT AT LOW SPEEDS. *TR
NHTSA ODI #10513036
75,000 miles · May 18, 2013
Electrical SystemEngineSteering
FIRST HAPPENED AT 75000 WITH ENGINE AND ELECTRICAL SYSTEM SHUT DOWN. DOORS DON'T WORK AND RADIO/BLUETOOTH WORKS WHEN IT WANTS TOO. EXPOSED WIRES GOT FIXED BECAUSE OF MOISTURE. STEERING POWER FAILURE AT LOW SPEED AND EMERGENCY MANEUVERS. THE DEALERSHIPS CANT FIX IT ALTHOUGH THEY KNOW ITS THE STEERING PUMP. AT 93000 A SYSTEMIC…
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FIRST HAPPENED AT 75000 WITH ENGINE AND ELECTRICAL SYSTEM SHUT DOWN. DOORS DON'T WORK AND RADIO/BLUETOOTH WORKS WHEN IT WANTS TOO. EXPOSED WIRES GOT FIXED BECAUSE OF MOISTURE. STEERING POWER FAILURE AT LOW SPEED AND EMERGENCY MANEUVERS. THE DEALERSHIPS CANT FIX IT ALTHOUGH THEY KNOW ITS THE STEERING PUMP. AT 93000 A SYSTEMIC FAILURE OF ELECTRICAL SYSTEMS AGAIN. NEW DEALER FIXED SUPPOSEDLY THE WIRES AGAIN, STILL EXPOSED. THE CAR ELECTRICAL DOES NOT PERFORM OVER 76 DEGREES OUTSIDE TEMPERATURE. POWER STEERING IS A PROBLEM AND GETTING WORSE. FINDING THAT THERE ARE MORE PROBLEMS WITH POWER STEERING FROM 2013 AND LOWER MODELS. *TR
NHTSA ODI #10512633
50,000 miles · Apr 9, 2013
Steering
COULD HEAR A WHIRRING SOUND WHEN DRIVING AT LOW SPEEDS AND OR WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION. TOOK THE VEHICLE TO OUR LOCAL DEALERSHIP AND WAS TOLD THE POWER STEERING PUMP AND RACK WERE BOTH LEAKING AND THE RACK WAS CRACKED. THE REPAIR WAS ESTIMATED TO COST APPROX. $1,800 FOR A VEHICLE THAT IS LESS THAN THRE…
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COULD HEAR A WHIRRING SOUND WHEN DRIVING AT LOW SPEEDS AND OR WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION. TOOK THE VEHICLE TO OUR LOCAL DEALERSHIP AND WAS TOLD THE POWER STEERING PUMP AND RACK WERE BOTH LEAKING AND THE RACK WAS CRACKED. THE REPAIR WAS ESTIMATED TO COST APPROX. $1,800 FOR A VEHICLE THAT IS LESS THAN THREE YEARS OLD. IF WE ALLOWED THE PROBLEM TO PERSIST, THE POWER STEERING COULD HAVE GONE OUT AT ANY TIME. AMAZING THAT THESE PARTS HAVEN'T BEEN RECALLED SO THAT GMC CUSTOMERS WOULDN'T HAVE TO PAY TO REPLACE DEFECTIVE PARTS. *TR
NHTSA ODI #10505646
90,000 miles · Apr 5, 2013
Steering
STARTING SLOWLY AND INTERMITTENTLY WHEN MAKING A HARD TURN TO THE LEFT FROM A STANDING START, POWER STEERING LOST. THIS WAS PARTICULARLY DANGEROUS WHEN TURNING INTO OR ACROSS ONCOMING TRAFFIC AS TURNING RADIUS TRUNCATED AND CORRECTION ("RECOVERY") BECAME VERY DIFFICULT. SUBSEQUENTLY FREQUENCY OF OCCURRENCE INCREASED AND INCLUDE…
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STARTING SLOWLY AND INTERMITTENTLY WHEN MAKING A HARD TURN TO THE LEFT FROM A STANDING START, POWER STEERING LOST. THIS WAS PARTICULARLY DANGEROUS WHEN TURNING INTO OR ACROSS ONCOMING TRAFFIC AS TURNING RADIUS TRUNCATED AND CORRECTION ("RECOVERY") BECAME VERY DIFFICULT. SUBSEQUENTLY FREQUENCY OF OCCURRENCE INCREASED AND INCLUDED HARD TURNS TO THE RIGHT. CHECKED FOR TSB/RECALL. TSB(TECHNICAL SERVICE BULLETIN) FOUND. FOLLOWED RECOMMENDATION TO FLUSH AND EXCHANGE CHANGE POWER STEERING FLUID. THIS RESULTED IN CORRECTION FOR A SHORT PERIOD OF TIME AFTER WHICH STEERING INTERMITTENTLY LOST WITH VERY SLUGGISH STEERING. FLUSHED AND EXCHANGED POWER STEERING FLUID FOR A SECOND TIME AND FILLED TO 1/4 INCH ABOVE TANK FULL LINE AS SOME RECOMMENDED ON A TSB WEBSITE. UNFORTUNATELY THE POWER STEERING FAILURE RETURNED, AGAIN INTERMITTENTLY BUT WITH INCREASE FREQUENCY. THERE WERE SEVERAL NEAR ACCIDENTS BECAUSE OF THE STEERING FAIL. MANUFACTURER/ DEALERSHIP CONTACTED. THE ONLY ADVICE WAS FOLLOW THE TSB INSTRUCTIONS. BECAUSE IN MY MIND AND BASED ON MY EXPERIENCE WITH THE INTERMITTENT AND UNPREDICTABLE POWER STEERING FAILURES THAT HAVE OCCURRED A COMPLETE OVERHAUL OF THE POWER STEERING SYSTEM, AS WELL AS RACK & PINIONS AS DIRECTED IN THE TSB WILL BE UNDERTAKEN IN THREE DAYS. IN MY OPINION HAVING DONE SOME RESEARCH REGARDING THIS PROBLEM WHICH APPARENTLY HAS OCCURRED IN A NUMBER OF ACADIA AS WELL AS SIMILAR MODELS IN THE GM FAMILY WHICH I UNDERSTAND HAVE HAD RECALLS, THE ACADIA POWER STEERING ISSUE DESERVES IMMEDIATE NHTSB INVESTIGATION. *TR
NHTSA ODI #10507232
58,000 miles · Mar 11, 2013
Steering
THE VEHICLE INTERMITTENTLY LOSES POWER STEERING WHICH MAKES TURNING THE VEHICLE VERY DIFFICULT. THIS INITIALLY BEGAN HAPPENING AT VERY LOW SPEEDS LIKE WHEN TURNING INTO A PARKING SPACE OR ENTERING/EXITING OUR GARAGE. LATELY IT'S BEGUN TO OCCUR AT HIGHER SPEEDS SUCH AS WHEN MAKING TURNS ON ROADWAYS. THIS LOSS OF POWER STEERING…
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THE VEHICLE INTERMITTENTLY LOSES POWER STEERING WHICH MAKES TURNING THE VEHICLE VERY DIFFICULT. THIS INITIALLY BEGAN HAPPENING AT VERY LOW SPEEDS LIKE WHEN TURNING INTO A PARKING SPACE OR ENTERING/EXITING OUR GARAGE. LATELY IT'S BEGUN TO OCCUR AT HIGHER SPEEDS SUCH AS WHEN MAKING TURNS ON ROADWAYS. THIS LOSS OF POWER STEERING AT HIGHER SPEEDS IS A MUCH MORE DANGEROUS SITUATION AS IT INCREASES THE PROBABILITY OF A CRASH. THIS PARTICULAR ISSUE APPEARS TO BE A COMMON COMPLAINT AMONGST ACADIA OWNERS. *TR
NHTSA ODI #10502318
Official recalls
4Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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