NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
331 reports115,000 miles · Jul 31, 2012
Exterior LightingStructureVisibility
I ENTERED APPROXIMATE DATE THAT I FIRST REPORTED TO THE DEALERSHIP THE CONDITION OF THE LEATHER SEATS. THE LEATHER SEATS ARE PEALING. THE SUN VISOR BROKE OFF FROM THE MIRROR. THE CONSOLE WAS PEALING. I REPORTED THESE BEFORE THAT TIME, BUT HAD TO WAIT UNTIL THE GENTLEMAN AT THE DEALERSHIP WAS AVAILABLE. I WAS NOT PLEASED W…
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I ENTERED APPROXIMATE DATE THAT I FIRST REPORTED TO THE DEALERSHIP THE CONDITION OF THE LEATHER SEATS. THE LEATHER SEATS ARE PEALING. THE SUN VISOR BROKE OFF FROM THE MIRROR. THE CONSOLE WAS PEALING. I REPORTED THESE BEFORE THAT TIME, BUT HAD TO WAIT UNTIL THE GENTLEMAN AT THE DEALERSHIP WAS AVAILABLE. I WAS NOT PLEASED WITH THE WAY HE TREATED ME. HE ACTED AS IF I WAS NOT SMART IN REFERENCE TO MY PROBLEMS AND WAS BLAMING IT ON WEAR AND TEAR. ALSO I NOW HAVE A HEADLIGHT THAT HAS MOISTURE IN IT. THE DEALERSHIP CHECKED IT FOR LEAKS AND NONE WERE FOUND, SO HOW DOES THAT HAPPEN. I JUST HAD RECALL ON LIGHT, BUT WAS INSIDE THE LIGHT. NOW THIS IS HOW I FEEL ABOUT THAT. IT IS ME AND MY GRANDDAUGHTER AND SHE WAS 12 WHEN I PURCHASED THE VEHICLE. WE USED IT FOR DAY TO DAY TRAVELS AND TRAVELING. I HAVE BEEN AND CONTINUE TO BE VERY CAREFUL AND SO DOES MY GRANDDAUGHTER, WITH THE WAY WE TAKE CARE OF THIS VEHICLE. I AM SO DISAPPOINTED IN THE FACT THAT IT WAS NOT TAKEN CARE OF PROPERLY. I NEVER HEARD FROM THE DISTRICT REPRESENTATIVE REGARDING THESE PROBLEMS AND HE TOLD ME SHE/HE WOULD GET WITH ME. GMC CONTACTED ME AND THE DEALER SEVERAL TIMES AND NOW IT IS STILL THE SAME. GMC HAS REALLY FAILED IN THEIR JOB IN WORKING WITH CUSTOMERS WITH PROBLEMS. *TR
NHTSA ODI #10468490
76,000 miles · Jul 17, 2012
Suspension
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, SHE HEARD A CLICKING NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND WAS INFORMED THAT THE CV JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO ANOTHER DEALER AND THEY STATED TH…
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TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, SHE HEARD A CLICKING NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND WAS INFORMED THAT THE CV JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO ANOTHER DEALER AND THEY STATED THAT THE AXLE WAS DAMAGED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 76,000. THE VIN WAS UNAVAILABLE.
NHTSA ODI #10466025
43,000 miles · Jul 9, 2012
Engine And Engine CoolingVisibility
MY AIR CONDITIONING HAS NEVER BEEN COOL ON MY VEHICLE, ESPECIALLY IN EXTREMELY HOT WEATHER. I TOOK IT IN TO THE DEALERSHIP SEVERAL TIMES WITH THE RESULT BEING THERE IS NOTHING WRONG WITH IT. FINALLY ON THE 4TH OF JULY IT STOPPED WORKING COMPLETELY. IT WAS BLOWING HOT AIR. WE TOOK IT TO THE DEALERSHIP AGAIN AND THEY SAID THAT…
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MY AIR CONDITIONING HAS NEVER BEEN COOL ON MY VEHICLE, ESPECIALLY IN EXTREMELY HOT WEATHER. I TOOK IT IN TO THE DEALERSHIP SEVERAL TIMES WITH THE RESULT BEING THERE IS NOTHING WRONG WITH IT. FINALLY ON THE 4TH OF JULY IT STOPPED WORKING COMPLETELY. IT WAS BLOWING HOT AIR. WE TOOK IT TO THE DEALERSHIP AGAIN AND THEY SAID THAT THE COMPRESSOR HAD BEEN FAILING FOR SOME TIME. METAL SHAVINGS HAD COME OFF AND CLOGGED THE CONDENSER AND FILTER. THE DEALERSHIP REPLACED THE COMPRESSOR AND THE CONDENSER. THE AIR CONDITIONING STILL IS NOT REALLY COLD, BUT AT LEAST IT ISN'T HOT. *TR
NHTSA ODI #10464817
43,100 miles · Jul 9, 2012
Engine And Engine CoolingSteering
I HAD JUST PICKED UP MY CAR FROM HAVING THE A/C COMPRESSOR AND CONDENSOR REPLACED AND I WAS DOING A U TURN INTO A GAS STATION WHEN THE POWER STEERING WENT OUT. I HAD TO MANUALLY TURN THE WHEEL. WITH MY TWO CHILDREN IN THE BACK I ALMOST WENT INTO A DITCH. I IMMEDIATELY CALLED THE DEALERSHIP AND TOOK IT IN FOR THEM TO LOOK AT. …
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I HAD JUST PICKED UP MY CAR FROM HAVING THE A/C COMPRESSOR AND CONDENSOR REPLACED AND I WAS DOING A U TURN INTO A GAS STATION WHEN THE POWER STEERING WENT OUT. I HAD TO MANUALLY TURN THE WHEEL. WITH MY TWO CHILDREN IN THE BACK I ALMOST WENT INTO A DITCH. I IMMEDIATELY CALLED THE DEALERSHIP AND TOOK IT IN FOR THEM TO LOOK AT. THEY TOLD ME THAT THE POWER STEERING GEAR ASSEMBLY WAS LEAKING AND NEEDED TO BE REPLACED. THEY FOUND THAT WHEN THE VES VALVE WAS COMMANDED SHUT, THE VALVE WOULD NOT RE-OPEN. THE RACK WAS ALSO LEAKING ON THE LEFT SIDE. THEY REPLACED THE GEAR ASSEMBLY, SET TOE AND FLUSHED THE SYSTEM. THIS IS A SERIOUS SAFETY CONCERN AND SHOULD BE LOOKED INTO FOR A RECALL. *TR
NHTSA ODI #10464814
61,000 miles · Jul 4, 2012
Structure
POWER LIFTGATE STRUT BROKE OR MALFUNCTIONED WHILE I WAS REMOVING ITEMS FROM THE TRUNK. THE HEAVY TRUNK LID DROPPED ABOUT 18 INCHES, HIT MY BACK AND THEN STARTED TO AUTOMATICALLY CLOSE ON MY BACK AND HEAD. WHEN THE TRUNK LID HIT MY BODY, IT STILL TRIED CLOSE WITH THE POWER FUNCTION EVEN THOUGH THERE AS AN OBSTRUCTION. I WAS AB…
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POWER LIFTGATE STRUT BROKE OR MALFUNCTIONED WHILE I WAS REMOVING ITEMS FROM THE TRUNK. THE HEAVY TRUNK LID DROPPED ABOUT 18 INCHES, HIT MY BACK AND THEN STARTED TO AUTOMATICALLY CLOSE ON MY BACK AND HEAD. WHEN THE TRUNK LID HIT MY BODY, IT STILL TRIED CLOSE WITH THE POWER FUNCTION EVEN THOUGH THERE AS AN OBSTRUCTION. I WAS ABLE TO SQUEEZE UNDER THE CLOSING LID AND ESCAPED INJURY. I AM VERY CONCERNED THAT IF A CHILD OR ELDERLY PERSON WERE REMOVING ITEMS FROM THE TRUNK THAT THEY WOULD HAVE BEEN INJURED. THERE ARE NUMEROUS POSTS ON THE INTERNET ABOUT ACADIA LIFTGATE PROBLEMS. *JS
NHTSA ODI #10464171
56,258 miles · Jun 29, 2012
Steering
I WAS IN THE MIDDLE OF A TURN WHEN VEHICLE GOT VERY HARD TO CONTROL AS I WAS FINISHING MY TURN POWER STEERING PUMP STARTED WORKING AGAIN AND I ALMOST SIDE SWIPED ANOTHER VEHICLE DUE TO THE FORCE I HAD TO APPLY TO THE STEERING WHEEL WHEN PUMP QUIT WORKING. TOOK VEHICLE TO DEALER AND THEY SAID POWER STEERING PUMP WAS LEAKING AND T…
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I WAS IN THE MIDDLE OF A TURN WHEN VEHICLE GOT VERY HARD TO CONTROL AS I WAS FINISHING MY TURN POWER STEERING PUMP STARTED WORKING AGAIN AND I ALMOST SIDE SWIPED ANOTHER VEHICLE DUE TO THE FORCE I HAD TO APPLY TO THE STEERING WHEEL WHEN PUMP QUIT WORKING. TOOK VEHICLE TO DEALER AND THEY SAID POWER STEERING PUMP WAS LEAKING AND THAT THERE HAS BEEN MULTIPLE ACCOUNTS OF THIS HAPPENING IN GMC. THEY DID STATE IT WAS A MECHANICAL FAILURE IN THE POWER STEERING ISSUE OF THE VEHICLE BUT NO RECALL HAS BEEN ISSUED AS IF YET. ANY HELP WITH THIS PROBLEM WOULD BE GREATLY APPRECIATED. I SEE THIS AS A VERY UNSAFE CONDITION OF THE VEHICLE THAT SHOULD BE LOOKED AT CLOSELY UPON GMC'S BEHALF. *TR
NHTSA ODI #10463539
65,500 miles · Apr 26, 2012
Steering
THE POWER STEERING RANDOMLY FAILS AT LOW SPEEDS. THIS HAS CREATED SEVERAL HAZARDOUS SITUATIONS WHILE MAKING LEFT HAND TURNS WITH ONCOMING TRAFFIC AND RIGHT HAND TURNS AT INTERSECTIONS WITH WAITING TRAFFIC ON THE ADJACENT STREET. THE CAR WAS REPAIRED AT A LOCAL SHOP BY REPLACING THE POWER STEERING PUMP. I WAS TOLD THIS IS A COMMO…
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THE POWER STEERING RANDOMLY FAILS AT LOW SPEEDS. THIS HAS CREATED SEVERAL HAZARDOUS SITUATIONS WHILE MAKING LEFT HAND TURNS WITH ONCOMING TRAFFIC AND RIGHT HAND TURNS AT INTERSECTIONS WITH WAITING TRAFFIC ON THE ADJACENT STREET. THE CAR WAS REPAIRED AT A LOCAL SHOP BY REPLACING THE POWER STEERING PUMP. I WAS TOLD THIS IS A COMMON PROBLEM AND THE NEW PUMP IS A MORE ROBUST DESIGN. THE COST FOR THE OUT-OF-WARRANTY REPAIR WAS ABOUT $850. *TR
NHTSA ODI #10456619
60,830 miles · Apr 24, 2012
Vehicle Speed ControlFire
TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE DRIVING APPROXIMATELY 80 MPH, THE CONTACT DEPRESSED THE BREAK PEDAL BUT THE BRAKES WOULD NOT RESPOND AND THE RPMS ABNORMALLY INCREASED TO APPROXIMATELY 6,000. THE CONTACT WAS ABLE TO STOP THE VEHICLE AFTER CONTINUALLY DEPRESSING THE BRAKES. THE CONTACT HEARD A LOUD POPPING SOUND ONCE…
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TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE DRIVING APPROXIMATELY 80 MPH, THE CONTACT DEPRESSED THE BREAK PEDAL BUT THE BRAKES WOULD NOT RESPOND AND THE RPMS ABNORMALLY INCREASED TO APPROXIMATELY 6,000. THE CONTACT WAS ABLE TO STOP THE VEHICLE AFTER CONTINUALLY DEPRESSING THE BRAKES. THE CONTACT HEARD A LOUD POPPING SOUND ONCE THE VEHICLE CAME TO A STOP AND NOTICED SMOKE EMITTING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN REPLACED THE FRONT AND REAR BRAKE PADS AND ROTORS, AND STATED THAT THE FLOOR MAT HAD BECOME ENTANGLED WITH THE ACCELERATOR PEDAL. HE FAILURE CAUSED THE VEHICLE TO ACCELERATE SUDDENLY. THE CONTACT DID NOT AGREE WITH THE TECHNICIAN'S DIAGNOSIS. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,830. UPDATED 05/24/12*LJ
NHTSA ODI #10456307
100 miles · Mar 24, 2012
Engine And Engine CoolingFuel System, Gasoline
WHILE AT WYATT JOHNSON DEALERSHIP TO BUY CAR, SALESPERSON, [XXX], STATES THERE IS A PROBLEM WITH THE PLASTIC PIECES ATTACHED TO FLOOR MATS. STATES HE NEEDS TO ORDER THEM AND BRING CAR BACK IN. LESS THAN WEEK LATER, CHECK ENGINE LIGHT COMES ON. THEY KEPT CAR FOR A FEW WEEKS BECAUSE THEY STATE THEY NEEDED TO ORDER A PART THAT THEY…
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WHILE AT WYATT JOHNSON DEALERSHIP TO BUY CAR, SALESPERSON, [XXX], STATES THERE IS A PROBLEM WITH THE PLASTIC PIECES ATTACHED TO FLOOR MATS. STATES HE NEEDS TO ORDER THEM AND BRING CAR BACK IN. LESS THAN WEEK LATER, CHECK ENGINE LIGHT COMES ON. THEY KEPT CAR FOR A FEW WEEKS BECAUSE THEY STATE THEY NEEDED TO ORDER A PART THAT THEY DID NOT HAVE IN. FINALLY PICKED UP CAR TO REALIZE THERE WAS SO MANY MILES ON IT THAT I THOUGHT IT WAS NOT THE ACADIA WE BOUGHT, OR THEY SET IT UP ON A DOLLY TO LET TIRES ROTATE TO HIKE THE MILES. THEY KNEW WE WERE MOVING SOON, MILITARY, AND DID NOT HAVE TIME TO DO SOMETHING ABOUT IT. WITHIN A 100 MILES THE CHECK ENGINE LIGHT CAME ON AGAIN. LONG STORY SHORT, THIS HAPPENED TIME AND TIME AGAIN WHERE DEALERSHIP WOULD HAVE CAR FOR WEEKS WITH US TO DRIVE AROUND A $5000 LOANER VEHICLE WHILE MAKING PAYMENTS ON A $40,000 VEHICLE. BECAUSE WE WERE NOT STATIONED AS SAME STATE AS WHERE WE BOUGHT IT, NO GMC DEALERSHIP WOULD TAKE THE VEHICLE BACK AS A LEMON. TWICE WE RAN FROM THE VEHICLE FEARING FOR OUR LIFE BECAUSE IT STALLED, SMOKED, AND HAD THE SMELL OF GAS IN THE CABIN AREA. NO DEALERSHIP AT NEW DUTY STATION WOULD TAKE THE CAR BACK WITHOUT SEVER PENALTIES, AND SAID WE WOULD NEED TO RETURN IT TO THE STATE WE BOUGHT IT IN ORDER TO TURN IT IN AS A LEMON, HOWEVER, THE VEHICLE WAS NOT SAFE TO DRIVE FROM FLORIDA TO TENNESSEE. KEEP IN MIND THE CAR WENT IN AND OUT OF SHOP 8-10 TIMES WITH THEM KEEPING THE VEHICLE WEEKS AT A TIME. WE PAID $680 WITH 0% INTEREST RATE A MONTH FOR THE CAR TO SIT AT THE DEALERSHIPS. FRUSTRATED, WE TOLD THE DEALERSHIPS IN MELBOURNE FL AND ALLY FINANCIAL WE WERE TOO SCARED TO DRIVE IT, NOTHING THE REPAIRMEN DID HELPED THE GAS SMELL OR CHECK ENGINE LIGHT, AND THEY COULD TOW IT OFF OUR DRIVEWAY. ON A CAR FAX REPORT, IT SHOWS A TITLE CHANGE OCCURRED DURING THE TIME THEY KEPT IT. I FEEL SORRY FOR WHOEVER BOUGHT THIS VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
NHTSA ODI #10452872
94,000 miles · Feb 27, 2012
Exterior Lighting
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THE DRIVER'S SIDE HEADLIGHT EXHIBITED A LARGE ACCUMULATION OF WATER WHICH RESULTED TO CONDENSATION INSIDE OF THE HEADLIGHT LENS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED TO THE CONTACT THAT THE DRIVER'S SIDE HEADLIGHT WOULD N…
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TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THE DRIVER'S SIDE HEADLIGHT EXHIBITED A LARGE ACCUMULATION OF WATER WHICH RESULTED TO CONDENSATION INSIDE OF THE HEADLIGHT LENS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED TO THE CONTACT THAT THE DRIVER'S SIDE HEADLIGHT WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE WAS 94,000.
NHTSA ODI #10449401
Official recalls
7Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Jun 4, 2010
GM IS RECALLING CERTAIN MODEL YEAR 2006-2009 BUICK, LUCERNE; CADILLAC DTS; HUMMER H2; MODEL YEAR 2008-2009 BUICK ENCLAVE; CADILLAC CTS; MODEL YEAR 2007-2009 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL; SATURN OUTLOOK; AND MODEL YEAR 2009 CHEVROLET TRAVERSE VEHICLES EQUIPPED WITH A HEATED WASHER FLUID SYSTEM (HWFS). A RECALL WAS IMPLEMENTED IN 2008 TO ADD A FUSE TO THE CONTROL CIRCUIT HARNESS TO ADDRESS THE POTENTIAL CONSEQUENCES OF A PRINTED CIRCUIT BOARD (PCB) ELECTRICAL SHORT. HOWEVER, THERE HAVE BEEN NEW REPORTS OF THERMAL INCIDENTS ON HWFS MODULES AFTER THIS IMPROVEMENT WAS INSTALLED. THESE INCIDENTS RESULTED FROM A NEW FAILURE MODE ATTRIBUTED TO THE DEVICE'S THERMAL PROTECTION FEATURE. THE SIGNIFICANCE VARIES FROM MINOR DISTORTION TO CONSIDERABLE MELTING OF THE PLASTIC AROUND THE HWFS FLUID CHAMBER.
Consequence & remedy
Consequence: IT IS POSSIBLE FOR THE HEATED WASHER MODULE TO IGNITE AND A FIRE MAY OCCUR.
Remedy: DEALERS WILL PERMANENTLY DISABLE AND REMOVE THE HEATED WASHER FLUID MODULE. AN UPDATED PAGE FOR THE OWNER MANUAL WILL BE PROVIDED AND INSERTED IN THE OWNER MANUAL TO DOCUMENT THAT THE FEATURE HAS BEEN PERMANENTLY DISABLED AND REMOVED FROM THE VEHICLE. THE SAFETY RECALL BEGAN ON JUNE 11, 2010. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, SATURN AT 1-800-972-8876, GMC AT 1-866-996-9463 AND HUMMER AT 1-800-732-5493 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Mar 6, 2009
GENERAL MOTORS IS RECALLING 276,729 MY 2009 BUICK ENCLAVE, CHEVROLET COBALT, HHR, MALIBU, TRAVERSE, GMC ACADIA, PONTIAC G5, G6 AND SATURN AURA AND OUTLOOK PASSENGER VEHICLES. THESE VEHICLES FAIL TO COMPLY WITH FEDERAL MOTOR VEHICLES SAFETY STANDARD 102, "TRANSMISSION SHIFT POSITION SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT", AND FMVSS 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION". ON SOME OF THESE VEHICLES, THE TRANSMISSION SHIFT CABLE ADJUSTMENT CLIP MAY NOT BE FULLY ENGAGED. IF THE CLIP IS NOT FULLY ENGAGED, THE SHIFT LEVER AND THE ACTUAL POSITION OF THE TRANSMISSION GEAR MAY NOT MATCH. WITH THIS CONDITION, THE DRIVE COULD MOVE THE SHIFTER TO "PARK" AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN "PARK".
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL INSPECT AND ENSURE THAT THE SHIFT CABLE ADJUSTMENT CLIP IS FULLY ENGAGED. IN THE EVENT THAT THE CLIP DOES NOT ENGAGE, THE SHIFT CABLE WILL BE REPLACED FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR BEFORE MARCH 24, 2009. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463, PONTIAC AT 1-800-620-7668 AND SATURN AT 1-800-972-8876 OR AT WWW.GMOWNERCENTER.COM.
Nov 24, 2008
GM IS RECALLING 16,667 MY 2009 BUICK ENCLAVE, CHEVROLET TRAVERSE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES FOR FAILING TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 209, 'SEAT BELT ASSEMBLIES.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A SAFETY BELT BUCKLE IN THE SECOND OR THIRD ROW THAT IS MISSING A RIVET.
Consequence & remedy
Consequence: IN A VEHICLE CRASH, IF THE RIVET IS MISSING, THE BUCKLE MAY SEPARATE FROM THE MOUNTING STRAP, INCREASING THE RISK OF INJURY TO THE PASSENGER.
Remedy: DEALERS WILL INSPECT THE SAFETY BELT BUCKLES IN THE SECOND AND THIRD ROWS, AND REPLACE THEM IF NECESSARY. THE RECALL BEGAN ON NOVEMBER 26, 2008. OWNERS MAY CONTACT BUICK AT 1-866-608-8080; CHEVROLET AT 1-800-630-2438; GMC AT 1-866-996-9463; SATURN AT 1-800-972-8876; OR THROUGH THEIR WEBSITE AT <A HREF=HTTP://WWW.GMOWNERCENTER.COM>HTTP://WWW.GMOWNERCENTER.COM</A> .
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
DP12003 · Loss Of Headlamp Illumination
Opened Jun 4, 2012 · Closed Jul 24, 2014
Status: closed (inferred from source dates) · Exterior Lighting:headlights
As of July 16, 2014, out of a population of 248,453 subject vehicles, NHTSA received 473 consumer complaints of inoperative head lamp. Many of these complaints indicated that the head lamp harness suffered damage from overheating. After reviewing the complaints, ODI found: -69% (328) alleged that a single head lamp was inoperative. -18% (86) alleged that both head lamps were inoperative but not at the same time. -9% (41) alleged that both head lamps were inoperative but the complaints did not indicate whether the failures had occurred at the same time. -4% (17) alleged that both head lamps were inoperative at the same time. -One additional complaint cited wire harness damage to both sides but did not specify an outage -No crashes or loss of vehicle control were reported. -Any alleged thermal damages were limited to melting of the head lamp harness and the head lamp housing. -A head lamp would intermittently fail to come on or flickers before becoming completely inoperative. For the seventeen complaints that alleged simultaneous failure of both head lamps while attempting to turn them on or while driving, the head lamp failures likely had occurred one at a time. The subject vehicle's head lamps are connected in a parallel circuit and each circuit is fused. Therefore, failure of one head lamp or its harness should not affect the other head lamp operation. Over the last 25 years, ODI has opened numerous defect investigations of the loss of headlamp illumination.Investigations that resulted in safety recalls involved simultaneous loss of illumination from both headlamps. NHTSA does not consider the loss of a single headlamp as presenting an unreasonable safety risk-such failures are readily detectable by the driver while allowing the vehicle to retain forward visibility and conspicuity from the remaining headlamp.There is typically enough time between the failure of the first headlamp and the second during which the vehicle operator can obtain the needed repairs. Based on the information currently available, NHTSA does not believe that the headlamp condition as alleged by the petitioner indicates the likelihood of a safety-related defect that would warrant a formal investigation.Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is denied.Further specifics can be found in the Federal Register Notice ODI complaint ID numbers are referenced on the next page.
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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