NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
112 reportsClear category filter72,000 miles · Oct 9, 2014
Steering
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED WHILE STOPPED AT A TRAFFIC LIGHT ATTEMPTING TO MAKE A LEFT TURN, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED. THE FAILURE CAUSED THE VEHICLE TO INDEPENDENTLY DRIVE ONTO A CURB AND NO WARNING LIGHTS ILLUMINATED. THE CONTACT WAS ABLE…
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TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED WHILE STOPPED AT A TRAFFIC LIGHT ATTEMPTING TO MAKE A LEFT TURN, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED. THE FAILURE CAUSED THE VEHICLE TO INDEPENDENTLY DRIVE ONTO A CURB AND NO WARNING LIGHTS ILLUMINATED. THE CONTACT WAS ABLE TO RESUME DRIVING THE VEHICLE. HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO A MECHANIC FOR DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
NHTSA ODI #10643516
91,972 miles · Sep 18, 2014
Steering
TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE DRIVING APPROXIMATELY 20 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. THE VEHICLE OPERATED NORMALLY AFTER IT WAS RESTARTED. THE DEALER STATED THAT BOTH…
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TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE DRIVING APPROXIMATELY 20 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. THE VEHICLE OPERATED NORMALLY AFTER IT WAS RESTARTED. THE DEALER STATED THAT BOTH THE POWER STEERING PUMP AND STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 91,972..UPDATED 10/14/2014 *BF THE CONSUMER STATED HIS/HER VEHICLE WAS FIXED. UPDATED 10/21/14
NHTSA ODI #10637387
63,824 miles · Sep 16, 2014
Steering
I WAS DRIVING THE VEHICLE WHEN I CAME TO AN INTERSECTION TO TURN. WHEN I TURNED THE STEERING WHEEL IT WAS MAKING A RUBBING NOISE. I NOTIFIED THE DEALER, AND THEY SAID TO BRING IT IN. THE VEHICLE WAS PASSED ITS WARRANTY. I WAS TOLD THE ISSUE WAS THAT THE STEERING GEAR WAS GOING BAD AND NEEDED REPLACING. I WAS TOLD THAT IF I DID N…
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I WAS DRIVING THE VEHICLE WHEN I CAME TO AN INTERSECTION TO TURN. WHEN I TURNED THE STEERING WHEEL IT WAS MAKING A RUBBING NOISE. I NOTIFIED THE DEALER, AND THEY SAID TO BRING IT IN. THE VEHICLE WAS PASSED ITS WARRANTY. I WAS TOLD THE ISSUE WAS THAT THE STEERING GEAR WAS GOING BAD AND NEEDED REPLACING. I WAS TOLD THAT IF I DID NOT REPLACE IT AT THAT TIME, IN THE FUTURE THERE WOULD BE A CATASTROPHIC FAILURE TO THE GEAR WHICH WOULD ALSO DAMAGE THE STEERING PUMP AND I WOULD NOT HAVE POWER STEERING. THE QUOTE WAS $1,600 TO REPLACE THE STEERING GEAR AND BUSHINGS. I WAS TOLD IT WOULD HAVE BEEN DOUBLE THAT IF I ALSO HAD TO REPLACE THE STEERING PUMP. THE STEERING GEAR SHOULD NOT HAVE FAILED AT 63K MILES! *TR
NHTSA ODI #10633738
78,000 miles · Sep 10, 2014
Exterior LightingSteering
I PURCHASED THIS VEHICLE FROM A GMC DEALERSHIP ON MARCH 1ST 2014. THE VERY NEXT DAY I REPLACED A HEADLIGHT (NO BIG DEAL), A FEW DAYS LATER IT WAS VEERING TO THE LEFT VERY HARD SO I TOOK IT BACK. THEY SAID THE ALIGNMENT WAS OFF 45 DEGREES, SO THEY FIXED IT. 1 MONTH LATER THE STEERING STARTED LOCKING UP WHEN TURNING AT SLOW SPEEDS…
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I PURCHASED THIS VEHICLE FROM A GMC DEALERSHIP ON MARCH 1ST 2014. THE VERY NEXT DAY I REPLACED A HEADLIGHT (NO BIG DEAL), A FEW DAYS LATER IT WAS VEERING TO THE LEFT VERY HARD SO I TOOK IT BACK. THEY SAID THE ALIGNMENT WAS OFF 45 DEGREES, SO THEY FIXED IT. 1 MONTH LATER THE STEERING STARTED LOCKING UP WHEN TURNING AT SLOW SPEEDS. I HAD IT DIAGNOSED BY THE GM DEALERSHIP WHO SAID IT WAS THE RACK AND PINION, AND STRUTS AND BEARINGS. I TOOK IT TO ANOTHER AUTO SHOP WHO SAID IT WAS THE POWER STEERING PUMP AND REPLACED IT, THE LOCKING UP STOPPED. THEY SAID THE RACK AND PINION WERE BAD BUT COULD LAST A BIT LONGER. A MONTH LATER THE AIR CONDITIONER WAS COMPLETELY OUT(THE VERY FIRST TIME I TURNED IT ON), AND A MONTH LATER THE ENTIRE CAR IS WHINING VERY LOUDLY WHICH I AM ASSUMING IS THE RACK AND PINION FINALLY GIVING OUT. I HAVE SPENT 20K ON THIS VEHICLE AND HAD IT FOR 6 MONTHS NOW. IN THAT 6 MONTHS IT HAS BEEN IN THE SHOP AT LEAST ONCE A MONTH. THAT IS ON TOP OF THE 3 RECALLS IT HAS BEEN IN FOR IN THE 6 MONTH PERIOD ALSO. NOW IT HAS TO GO BACK IN TO FIX THIS RACK AND PINION. THANKFULLY I PURCHASED AN EXTENDED WARRANTY, BUT THIS STEERING COLUMN IS NOT ALL COVERED. I AM BEYOND FRUSTRATED AND TIRED OF THROWING IN THOUSANDS OF DOLLARS WHEN I HAVE HAD THE VEHICLE A SHORT AMOUNT OF TIME, AND THIS REPLACING OF THE STEERING RACK IS A BIT RIDICULOUS SINCE THE VEHICLE DOES NOT EVEN HAVE 100K MILES ON IT. I WAS TOLD IT IS UNSAFE TO DRIVE, BUT WHEN I DONT HAVE AN EXTRA FEW THOUSAND DOLLARS TO THROW INTO IT AFTER PUTTING A HUGE DOWNPAYMENT ON IT, AND HAVING A BRAND NEW FORD VEHICLE FOR 9 YEARS AND NEVER HAVING TO PUT A DIME INTO IT. I AM SICK OF IT. IT IS WRONG THAT GM PUT FAULTY CHEAP PARTS INTO THEIR VEHICLES. *TR
NHTSA ODI #10632227
42,000 miles · Sep 9, 2014
Steering
TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE DEALER STATED THAT THE POWER STEERING PUMP AND STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FA…
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TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE DEALER STATED THAT THE POWER STEERING PUMP AND STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
NHTSA ODI #10631755
72,000 miles · Aug 27, 2014
Power TrainSteering
MOST COMMON AT SLOWER RATES OF SPEED, THE POWER STEERING GOES OUT & THE VEHICLE BECOMES EXTREMELY HARD TO STEER. HOWEVER, THIS HAS ALSO HAPPENED TO ME ON THE HIGHWAY WHILE TRAVELING AT 65+ MPH. THAT WAS EXTREMELY SCARY. MORE THAN ONCE, I HAVE BEEN FORCED TO TURN INTO AN ONCOMING LANE B/C THE STEERING IS TOO STIFF TO TURN PROP…
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MOST COMMON AT SLOWER RATES OF SPEED, THE POWER STEERING GOES OUT & THE VEHICLE BECOMES EXTREMELY HARD TO STEER. HOWEVER, THIS HAS ALSO HAPPENED TO ME ON THE HIGHWAY WHILE TRAVELING AT 65+ MPH. THAT WAS EXTREMELY SCARY. MORE THAN ONCE, I HAVE BEEN FORCED TO TURN INTO AN ONCOMING LANE B/C THE STEERING IS TOO STIFF TO TURN PROPERLY. THE ISSUE WAS INTERMITTENT, BUT IS NOW CONSTANT. HAVE FLUSHED/REPLACED POWER STEERING FLUID, REPLACED POWER STEERING PUMP & RESERVOIR. THE VEHICLE IS AT MY LOCAL DEALER NOW (AS OF 8/22/14) & THEY ARE TELLING ME THE NEW PUMP IS BAD & THAT THE STEERING GEAR IS LEAKING...ALTHOUGH THERE IS NO EVIDENCE OF IT LEAKING EXTERNALLY ON THE GROUND & THE DIP STICK CONSISTENTLY SHOWS THE RESERVOIR AS FULL. APPROXIMATE REPAIR COST IS $1500 AS OF NOW... THIS IS A HIGHLY DANGEROUS & APPARENTLY COMMON SITUATION THAT GMC SHOULD BE RECTIFYING WITH A RECALL OF THE ACADIA. *TR
NHTSA ODI #10628677
82,200 miles · Aug 26, 2014
Steering
OUR 2009 GMC ACADIA'S POWER STEERING LOCKS UP AT LOW SPEEDS. THIS HAPPENS RANDOMLY AND TYPICALLY ALWAYS WHEN THE WHEEL IS TURNED. ONCE THE WHEEL LOCKS IT REMAINS 'STUCK' FOR A LITTLE OVER 1 SECOND. WHILE THE WHEEL IS 'STUCK' IT CANNOT BE TURNED. THIS IS A VERY COMMON COMPLAINT ON THIS VEHICLE AND CREATES AN VERY DANGEROUS DRIVIN…
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OUR 2009 GMC ACADIA'S POWER STEERING LOCKS UP AT LOW SPEEDS. THIS HAPPENS RANDOMLY AND TYPICALLY ALWAYS WHEN THE WHEEL IS TURNED. ONCE THE WHEEL LOCKS IT REMAINS 'STUCK' FOR A LITTLE OVER 1 SECOND. WHILE THE WHEEL IS 'STUCK' IT CANNOT BE TURNED. THIS IS A VERY COMMON COMPLAINT ON THIS VEHICLE AND CREATES AN VERY DANGEROUS DRIVING CONDITION. A MECHANIC HAS DIAGNOSED THIS ISSUE AS A FAULTY RACK AND PINION. THE MECHANIC ALSO CLAIMED THAT THIS IS VERY COMMON ON THESE VEHICLES. I WAS SHOCKED THE FIRST TIME THE WHEEL BECAME STUCK WHILE I WAS DRIVING; IT INSTANTLY SENT ME IN TO A PANIC. THERE NEEDS TO BE A RECALL ON THIS VEHICLE. *TR
NHTSA ODI #10628583
110,000 miles · Aug 17, 2014
Steering
MY WIFE DRIVES THIS CAR. SHE AND MY SON WHO HAD BORROWED IT CLAIMED THAT "THE STEERING ISN'T WORKING PROPERLY". ON 16 AUGUST I WAS DRIVING THE VEHICLE AND ATTEMPTED TO MAKE A RIGHT TURN INTO A SIDE STREET. AS I WAS DOING SO THE POWER STEERING FAILED AND I WAS UNABLE TO NEGOTIATE THE CORNER WITHOUT CROSSING INTO THE ON COMING LAN…
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MY WIFE DRIVES THIS CAR. SHE AND MY SON WHO HAD BORROWED IT CLAIMED THAT "THE STEERING ISN'T WORKING PROPERLY". ON 16 AUGUST I WAS DRIVING THE VEHICLE AND ATTEMPTED TO MAKE A RIGHT TURN INTO A SIDE STREET. AS I WAS DOING SO THE POWER STEERING FAILED AND I WAS UNABLE TO NEGOTIATE THE CORNER WITHOUT CROSSING INTO THE ON COMING LANE. I WAS TRAVELING AT ABOUT 3-5MPH. AT THAT MOMENT A CAR APPROACHED IN THE ADJACENT ONCOMING LANE AND TO AVOID HITTING THAT VEHICLE I HIT THE BREAKS SUDDENLY AND STOPPED THE VEHICLE. I WAS ABLE TO COMPLETE THE TURN AFTER THE OTHER VEHICLE MOVED ON FROM THE STOP LINE AND (CONJECTURE) I WAS ACCELERATING. SINCE THAT INCIDENT I HAVE DRIVEN THE VEHICLE AND HAVE HAD NUMEROUS SIMILAR INCIDENTS - TODAY'S DATE IS 8/17/2014.. *TR
NHTSA ODI #10625883
63,000 miles · Aug 12, 2014
SteeringCrash
THE STEERING COLUMN RANDOMLY LOCKS AT SPEED WHILE TURNING. LOCKING COLUMN CAUSED IMPACT TO CURB WHILE DRIVING VEHICLE. *TR
NHTSA ODI #10621825
20,000 miles · Aug 12, 2014
Steering
SUDDEN LOSS OF POWER STEERING ASSIST, CLOSE CALL AS I VEERING TO AVOID ONCOMING TRAFFIC THRU AN INTERSECTION. DEALER ACKNOWLEDGED THE FAILURE AND REPAIRED AT THE TIME. CAR HAD 2 ADDITIONAL STEERING COMPONENT FAILURES REQUIRING MAJOR REPAIR. MOST RECENTLY, AUGUST 4TH, 2014 MY 18 YEAR OLD DAUGHTER WAS DRIVING AND LOST POWER ASSI…
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SUDDEN LOSS OF POWER STEERING ASSIST, CLOSE CALL AS I VEERING TO AVOID ONCOMING TRAFFIC THRU AN INTERSECTION. DEALER ACKNOWLEDGED THE FAILURE AND REPAIRED AT THE TIME. CAR HAD 2 ADDITIONAL STEERING COMPONENT FAILURES REQUIRING MAJOR REPAIR. MOST RECENTLY, AUGUST 4TH, 2014 MY 18 YEAR OLD DAUGHTER WAS DRIVING AND LOST POWER ASSIST. SHE WAS ABLE TO COAST TO A STOP WITHOUT INCIDENT LUCKILY. DEALER CONFIRMED ANOTHER PUMP FAILURE. THIS ISN'T THE RADIO, OR TIRE NOISE OR A NORMAL WEAR AND TEAR ITEM. POWER STEERING PUMP AND SYSTEM NEEDS TO LAST THE LIFETIME OF THE CAR AS IT'S A CRITICAL ITEM CENTRAL TO SAFETY AND CONTROLLABILITY OF THE VEHICLE. I AM AVAILABLE FOR ANY ADDITIONAL INFORMATION I CAN PROVIDE AS NEEDED. THANK YOU *TR
NHTSA ODI #10621590
Official recalls
7Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Jun 4, 2010
GM IS RECALLING CERTAIN MODEL YEAR 2006-2009 BUICK, LUCERNE; CADILLAC DTS; HUMMER H2; MODEL YEAR 2008-2009 BUICK ENCLAVE; CADILLAC CTS; MODEL YEAR 2007-2009 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL; SATURN OUTLOOK; AND MODEL YEAR 2009 CHEVROLET TRAVERSE VEHICLES EQUIPPED WITH A HEATED WASHER FLUID SYSTEM (HWFS). A RECALL WAS IMPLEMENTED IN 2008 TO ADD A FUSE TO THE CONTROL CIRCUIT HARNESS TO ADDRESS THE POTENTIAL CONSEQUENCES OF A PRINTED CIRCUIT BOARD (PCB) ELECTRICAL SHORT. HOWEVER, THERE HAVE BEEN NEW REPORTS OF THERMAL INCIDENTS ON HWFS MODULES AFTER THIS IMPROVEMENT WAS INSTALLED. THESE INCIDENTS RESULTED FROM A NEW FAILURE MODE ATTRIBUTED TO THE DEVICE'S THERMAL PROTECTION FEATURE. THE SIGNIFICANCE VARIES FROM MINOR DISTORTION TO CONSIDERABLE MELTING OF THE PLASTIC AROUND THE HWFS FLUID CHAMBER.
Consequence & remedy
Consequence: IT IS POSSIBLE FOR THE HEATED WASHER MODULE TO IGNITE AND A FIRE MAY OCCUR.
Remedy: DEALERS WILL PERMANENTLY DISABLE AND REMOVE THE HEATED WASHER FLUID MODULE. AN UPDATED PAGE FOR THE OWNER MANUAL WILL BE PROVIDED AND INSERTED IN THE OWNER MANUAL TO DOCUMENT THAT THE FEATURE HAS BEEN PERMANENTLY DISABLED AND REMOVED FROM THE VEHICLE. THE SAFETY RECALL BEGAN ON JUNE 11, 2010. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, SATURN AT 1-800-972-8876, GMC AT 1-866-996-9463 AND HUMMER AT 1-800-732-5493 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Mar 6, 2009
GENERAL MOTORS IS RECALLING 276,729 MY 2009 BUICK ENCLAVE, CHEVROLET COBALT, HHR, MALIBU, TRAVERSE, GMC ACADIA, PONTIAC G5, G6 AND SATURN AURA AND OUTLOOK PASSENGER VEHICLES. THESE VEHICLES FAIL TO COMPLY WITH FEDERAL MOTOR VEHICLES SAFETY STANDARD 102, "TRANSMISSION SHIFT POSITION SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT", AND FMVSS 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION". ON SOME OF THESE VEHICLES, THE TRANSMISSION SHIFT CABLE ADJUSTMENT CLIP MAY NOT BE FULLY ENGAGED. IF THE CLIP IS NOT FULLY ENGAGED, THE SHIFT LEVER AND THE ACTUAL POSITION OF THE TRANSMISSION GEAR MAY NOT MATCH. WITH THIS CONDITION, THE DRIVE COULD MOVE THE SHIFTER TO "PARK" AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN "PARK".
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL INSPECT AND ENSURE THAT THE SHIFT CABLE ADJUSTMENT CLIP IS FULLY ENGAGED. IN THE EVENT THAT THE CLIP DOES NOT ENGAGE, THE SHIFT CABLE WILL BE REPLACED FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR BEFORE MARCH 24, 2009. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463, PONTIAC AT 1-800-620-7668 AND SATURN AT 1-800-972-8876 OR AT WWW.GMOWNERCENTER.COM.
Nov 24, 2008
GM IS RECALLING 16,667 MY 2009 BUICK ENCLAVE, CHEVROLET TRAVERSE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES FOR FAILING TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 209, 'SEAT BELT ASSEMBLIES.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A SAFETY BELT BUCKLE IN THE SECOND OR THIRD ROW THAT IS MISSING A RIVET.
Consequence & remedy
Consequence: IN A VEHICLE CRASH, IF THE RIVET IS MISSING, THE BUCKLE MAY SEPARATE FROM THE MOUNTING STRAP, INCREASING THE RISK OF INJURY TO THE PASSENGER.
Remedy: DEALERS WILL INSPECT THE SAFETY BELT BUCKLES IN THE SECOND AND THIRD ROWS, AND REPLACE THEM IF NECESSARY. THE RECALL BEGAN ON NOVEMBER 26, 2008. OWNERS MAY CONTACT BUICK AT 1-866-608-8080; CHEVROLET AT 1-800-630-2438; GMC AT 1-866-996-9463; SATURN AT 1-800-972-8876; OR THROUGH THEIR WEBSITE AT <A HREF=HTTP://WWW.GMOWNERCENTER.COM>HTTP://WWW.GMOWNERCENTER.COM</A> .
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
DP12003 · Loss Of Headlamp Illumination
Opened Jun 4, 2012 · Closed Jul 24, 2014
Status: closed (inferred from source dates) · Exterior Lighting:headlights
As of July 16, 2014, out of a population of 248,453 subject vehicles, NHTSA received 473 consumer complaints of inoperative head lamp. Many of these complaints indicated that the head lamp harness suffered damage from overheating. After reviewing the complaints, ODI found: -69% (328) alleged that a single head lamp was inoperative. -18% (86) alleged that both head lamps were inoperative but not at the same time. -9% (41) alleged that both head lamps were inoperative but the complaints did not indicate whether the failures had occurred at the same time. -4% (17) alleged that both head lamps were inoperative at the same time. -One additional complaint cited wire harness damage to both sides but did not specify an outage -No crashes or loss of vehicle control were reported. -Any alleged thermal damages were limited to melting of the head lamp harness and the head lamp housing. -A head lamp would intermittently fail to come on or flickers before becoming completely inoperative. For the seventeen complaints that alleged simultaneous failure of both head lamps while attempting to turn them on or while driving, the head lamp failures likely had occurred one at a time. The subject vehicle's head lamps are connected in a parallel circuit and each circuit is fused. Therefore, failure of one head lamp or its harness should not affect the other head lamp operation. Over the last 25 years, ODI has opened numerous defect investigations of the loss of headlamp illumination.Investigations that resulted in safety recalls involved simultaneous loss of illumination from both headlamps. NHTSA does not consider the loss of a single headlamp as presenting an unreasonable safety risk-such failures are readily detectable by the driver while allowing the vehicle to retain forward visibility and conspicuity from the remaining headlamp.There is typically enough time between the failure of the first headlamp and the second during which the vehicle operator can obtain the needed repairs. Based on the information currently available, NHTSA does not believe that the headlamp condition as alleged by the petitioner indicates the likelihood of a safety-related defect that would warrant a formal investigation.Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is denied.Further specifics can be found in the Federal Register Notice ODI complaint ID numbers are referenced on the next page.
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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