NHTSA owner reports · September 18, 2026 snapshot.
Power Train complaints
72 reportsClear category filter85,000 miles · Jan 17, 2015
Power Train
WHILE TRAVELING TO WORK AT APPROXIMATELY 65 MPH ON US 53 IN EAU CLAIRE, WI. THE 3-5-R WAVEPLATE IN MY 2009 GMC ACADIA BROKE CAUSING MY VEHICLE TO RAPIDLY DECELERATE. LUCKILY THERE WAS NO OTHER VEHICLES NEAR ME AT THE TIME AND I WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND STOP WITHOUT INCIDENT. AFTER RESEARCHING THE INTERNET IT…
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WHILE TRAVELING TO WORK AT APPROXIMATELY 65 MPH ON US 53 IN EAU CLAIRE, WI. THE 3-5-R WAVEPLATE IN MY 2009 GMC ACADIA BROKE CAUSING MY VEHICLE TO RAPIDLY DECELERATE. LUCKILY THERE WAS NO OTHER VEHICLES NEAR ME AT THE TIME AND I WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND STOP WITHOUT INCIDENT. AFTER RESEARCHING THE INTERNET IT APPEARS THAT THIS IS A COMMON FAILURE OF THE 2007-2009 ACADIA/OUTLOOK VEHICLES. *TR
NHTSA ODI #10676257
92,000 miles · Jan 14, 2015
Power TrainSteering
BROUGHT IT TO THE GMC DEALER TO REPLACE THE POWER STEERING PUMP WHICH WAS ON RECALL NOTICE ONLY IF THERE WERE PROBLEMS. LOSS OF POWER STEERING AT LOW SPEED SO I TOOK IT TO DEALER. AS A RESULT, PUMP WAS REPLACED AS WELL AS RACK AND PINION. PUMP COVERED, RACK AND PINION NOT, $1700. THE DAY AFTER I PICKED UP THE CAR, THE TRANSMISSI…
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BROUGHT IT TO THE GMC DEALER TO REPLACE THE POWER STEERING PUMP WHICH WAS ON RECALL NOTICE ONLY IF THERE WERE PROBLEMS. LOSS OF POWER STEERING AT LOW SPEED SO I TOOK IT TO DEALER. AS A RESULT, PUMP WAS REPLACED AS WELL AS RACK AND PINION. PUMP COVERED, RACK AND PINION NOT, $1700. THE DAY AFTER I PICKED UP THE CAR, THE TRANSMISSION FAILED. AS I GOT ON THE HIGHWAY, MOTOR REVVED BUT TRANSMISSION DID NOT ENGAGE. WAS ABLE TO MAKE IT INTO THE BREAKDOWN LANE. HAD TO HAVE A FLATBED PICK IT UP AND BRING IT TO THE TRANSMISSION SHOP RECOMMENDED BY THE DEALER. TRANSMISSION REPLACED...$3,140.00. I FEEL THAT I WAS LUCKY TO HAVE BEEN IN THE LANE CLOSEST TO THE BREAKDOWN LANE WHEN THIS HAPPENED. DEALER OFFERED NO ASSISTANCE. EIGHT MONTHS PAST WARRANTY. *TR
NHTSA ODI #10672544
83,300 miles · Jan 6, 2015
EnginePower TrainUnknown Or Other
I HAD PURCHASED THE VEHICLE USED FROM WHAT I HAD THOUGHT WAS A REPUTABLE DEALER, BOY WAS I WRONG. I WAS ON MY WAY HOME WITH IT FROM THE DEALER AN HOUR AND A HALF DRIVE 1 WAY , GOING DOWN THE INTERSTATE AT ABOUT 65 MPH, WHEN THE VEHICLE STARTED TO SHAKE SOMETHING SEVERE , AND THE RPM,S WENT WILD. I SLOWED DOWN , BUT THE SHAKE …
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I HAD PURCHASED THE VEHICLE USED FROM WHAT I HAD THOUGHT WAS A REPUTABLE DEALER, BOY WAS I WRONG. I WAS ON MY WAY HOME WITH IT FROM THE DEALER AN HOUR AND A HALF DRIVE 1 WAY , GOING DOWN THE INTERSTATE AT ABOUT 65 MPH, WHEN THE VEHICLE STARTED TO SHAKE SOMETHING SEVERE , AND THE RPM,S WENT WILD. I SLOWED DOWN , BUT THE SHAKE , VIBRATION CONTINUED. FINALLY IT DID STRAIGHTEN OUT, AND I GOT HOME. A COUPLE DAYS LATER ON MY WAY TO WORK THE ENGINE LIGHT CAME ON, AND THAN THE SERVICE ALL WHEEL DRIVE SYSTEM LIGHT CAME ON. THE NEXT DAY MY DAD WHO IS A MECHANIC, DROVE IT AND IT SHOOK AND VIBRATED SO BAD , HE THOUGHT THE WHEELS WERE FALLING OFF. CAME BACK AND PUT IT IN THE WORKSHOP AND CHECKED THE WHEELS FOR TIGHTNESS, THEY WERE OK. NOTICED A RATHER LARGE COOLANT LEAK ABOVE THE WATER PUMP ,, SEEMED TO BE COMING FROM UNDER INTAKE AREA. CALLED THE DEALER AND SAID WE WERE BRINGING IT BACK ON A TRAILER. ON 1 / 1 / 15 AT ABOUT 9:45 AM DROPPED OFF AT THE DEALER, TOLD THEM AGAIN WHAT THE PROBLEMS WERE AND LEFT IT THERE. ON 1 / 5 / 15 THE DEALER CALLED US AND INDICATED THERE WAS A UPPER RADIATOR HOSE THAT THE CLAMP WAS LOOSE. I TOLD THEM IT WAS NOT AND MY DAD KNOWS WHERE IT WAS FROM. THEY ALSO STATED THAT THEY DROVE IT AND COULD NOT FIND ANY PROBLEMS WITH IT. AFTER TELLING ME THAT THEY SAID THAT THEY ARE A FORD DEALER AND DO NOT HAVE THE TOOLS TO DIAGNOSE THE VEHICLE. RIGHT AFTER THAT THE GENERAL MANAGER SAYS THAT HE DID NOTICE A PROBLEM WITH SHIFTING , BUT ITS NOTHING TO WORRY ABOUT. I SAID THAN YOU PUT YOUR FAMILY IN THE VEHICLE AND TAKE THEM FOR A DRIVE , BECAUSE I WILL NOT PUT MYSELF WITH MY 3, AND 5 YEAR OLD KIDS IN IT. HE SAID HE WILL LOOK AT IT AGAIN TOMORROW. I WILL NEVER BUY ANOTHER GM PRODUCT EVER AGAIN.
NHTSA ODI #10670361
59,500 miles · Jan 1, 2015
Power Train
2009 ACADIA JUST UNDER 60K MILES, TRANSMISSION SLIPS, CAN'T GO OVER 45MPH, TOOK TO GMC DEALER WHO STATED OUR WAVE PLATE WAS DAMAGED, NEEDS NEW TRANSMISSION, WARRANTY ENDED 6 MONTHS AGO $4000 BILL AND GM WON'T BACK THEIR VEHICLES, HAD VEHICLE AT SAME GMC DEALER LESS THAN 1 YEAR AGO COMPLAINING ABOUT TRANSMISSION SLIPPING BUT WAS …
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2009 ACADIA JUST UNDER 60K MILES, TRANSMISSION SLIPS, CAN'T GO OVER 45MPH, TOOK TO GMC DEALER WHO STATED OUR WAVE PLATE WAS DAMAGED, NEEDS NEW TRANSMISSION, WARRANTY ENDED 6 MONTHS AGO $4000 BILL AND GM WON'T BACK THEIR VEHICLES, HAD VEHICLE AT SAME GMC DEALER LESS THAN 1 YEAR AGO COMPLAINING ABOUT TRANSMISSION SLIPPING BUT WAS TOLD NOTHING IS WRONG. *JS
NHTSA ODI #10669475
98,000 miles · Dec 13, 2014
EnginePower Train
THE CAR FELT AS THOUGH THE GEARS WEREN'T CATCHING AND RPM WOULD DROP BUT IF YOU TOOK YOUR FOOT OFF THE ACCELERATOR IT WOULD GO AWAY FOR A SECOND BUT THEN IT WOULD HAPPEN AGAIN. NO ONE SEEMS TO KNOW WHAT'S WRONG, BUT IT SEEMS AS THOUGH THE TRANSMISSION IS SLIPPING. IT SEEMS TO HAPPEN AT SPEEDS OF 50 MILES AND HIGHER WHICH IS VERY…
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THE CAR FELT AS THOUGH THE GEARS WEREN'T CATCHING AND RPM WOULD DROP BUT IF YOU TOOK YOUR FOOT OFF THE ACCELERATOR IT WOULD GO AWAY FOR A SECOND BUT THEN IT WOULD HAPPEN AGAIN. NO ONE SEEMS TO KNOW WHAT'S WRONG, BUT IT SEEMS AS THOUGH THE TRANSMISSION IS SLIPPING. IT SEEMS TO HAPPEN AT SPEEDS OF 50 MILES AND HIGHER WHICH IS VERY DANGEROUS ESPECIALLY WHEN TRAVELING ON THE EXPRESSWAYS. *TR
NHTSA ODI #10664100
82,000 miles · Dec 9, 2014
EnginePower Train
WE PURCHASED A 2009 ACADIA FROM A REPUTABLE DEALER THAT CLAIMS QUALITY IN REGARDS TO THEIR USED VEHICLES. WE HAVE HAD THE VEHICLE FOR 6 MONTHS AND THE VEHICLE HAS LEFT ME STRANDED ON DIFFERENT OCCASIONS AND COMPROMISED OTHERS INDIVIDUALS AND MY OWN WELL BEING. FIRST INCIDENT THE CAR WAS IN GEAR BUT WOULD NOT START. WE NEVER FOUN…
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WE PURCHASED A 2009 ACADIA FROM A REPUTABLE DEALER THAT CLAIMS QUALITY IN REGARDS TO THEIR USED VEHICLES. WE HAVE HAD THE VEHICLE FOR 6 MONTHS AND THE VEHICLE HAS LEFT ME STRANDED ON DIFFERENT OCCASIONS AND COMPROMISED OTHERS INDIVIDUALS AND MY OWN WELL BEING. FIRST INCIDENT THE CAR WAS IN GEAR BUT WOULD NOT START. WE NEVER FOUND THE REASON THE VEHICLE WOULD NOT START. THE BATTERY FULLY CHARGED. NO OTHER ISSUES NOTED. SECOND INCIDENT THE VEHICLE THE VEHICLE AGAIN DID NOT START AFTER SEVERAL ATTEMPTS TO START. EVENTUALLY CAR JUST STARTED, NO ISSUE WAS UNCOVERED AS THE CULPRIT. THE VEHICLE OVERHEATED OUT OF THE BLUE WHILE IN ROUTE TO RESPOND TO AN EMERGENCY CALL AND HAD THE WATER PUMP REPLACED. WHILE ON THE INTERSTATE WITH MY 4 MONTH OLD GRANDSON THE VEHICLE JERKED AFTER REACHING THE SPEED OF APPROXIMATELY 65 MPH AND THEN THE RPM REGISTERED ABOUT 3800 TO 4500 AND THE VEHICLE CAME TO A CRAWL ON THE INTERSTATE. THE CHECK ENGINE LIGHT CAME ON AND I TOOK IT HAD DIAGNOSTICS RAN AND IT INDICATED TRANSMISSION CONCERNS. I TOOK THE VEHICLE TO THE DEALER AND THE LIGHT HAD GONE OFF AND THE DEALER STATED THAT THERE WAS NOTHING FOUND. MY HUSBAND AND I LEFT AND WHILE IN ROUTE TO ANOTHER CITY THE VEHICLE AGAIN JERKED AT APPROXIMATELY 65 MPH AND THE RPM ONCE AGAIN REGISTERED BETWEEN 3500 AND 4500. WE WERE ABLE TO CRAWL ALONG AT ABOUT 25 MPH AND BARELY MADE IT SAFELY TO A CERTIFIED GMC DEALER WHICH STATED THAT THE TRANSMISSION WAS COMPLETELY GONE AND WE NEEDED ANOTHER AND THE COST WOULD BE APPROXIMATELY $3900. THE DEALER REFUSES TO HONOR OR STAND BEHIND THEIR PRODUCT. WE RECENTLY HAD THE VEHICLE AT THE DEALER TO ENSURE SAFETY RECALLS WERE TAKEN CARE OF, THE DEALER INDICATING NO CONCERNS AFTER A "PROPOSED" INSPECTION. THERE IS CLEARLY DOCUMENTED CONCERNS WITH THIS ISSUE. WE WERE LUCKY AS THERE WERE NO INJURIES, BUT THE SITUATIONS THAT WE WERE LEFT IN WERE EXTREMELY DANGEROUS. *TR
NHTSA ODI #10663206
79,000 miles · Nov 22, 2014
Power Train
I HAVE A 2009 ACADIA. IT HAS 79K MILES. WE ARE 4 MONTHS OUT OF OUR WARRANTY. I HAVE A BROKEN WAVE PLATE. 5K TO FIX. I'VE HAD TRANSMISSION ISSUES THE ENTIRE TIME I'VE HAD THIS AUTO BUT ALL MY PREVIOUS TIMES THEY COULDN'T REPLICATE THE PROBLEM. THIS TIME, OF COURSE, NOW THAT THERE'S COMPLETE FAILURE AND MY WARRANTY HAS EXPIR…
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I HAVE A 2009 ACADIA. IT HAS 79K MILES. WE ARE 4 MONTHS OUT OF OUR WARRANTY. I HAVE A BROKEN WAVE PLATE. 5K TO FIX. I'VE HAD TRANSMISSION ISSUES THE ENTIRE TIME I'VE HAD THIS AUTO BUT ALL MY PREVIOUS TIMES THEY COULDN'T REPLICATE THE PROBLEM. THIS TIME, OF COURSE, NOW THAT THERE'S COMPLETE FAILURE AND MY WARRANTY HAS EXPIRED, THEY'VE TOLD ME I NEED A COMPLETE TRANSMISSION REBUILD. *TR
NHTSA ODI #10660286
76,176 miles · Nov 20, 2014
Power Train
WHILE DRIVING OUR 2009 ACADIA AT HIGHWAY SPEED (75MPH) WE EXPERIENCED A SUDDEN RPM SPIKE AND LOSE OF ACCELERATION. ANY ATTEMPT TO APPLY GAS WAS JUST MET WITH RPM WITH NO ACCELERATION. AS SPEED SLOWED THE VEHICLE LURCHED AND THE TRANSMISSION ENGAGED AS WE APPROACHED 40 MPH. THE VEHICLE STRUGGLED TO MAINTAIN THIS SPEED AND WOUL…
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WHILE DRIVING OUR 2009 ACADIA AT HIGHWAY SPEED (75MPH) WE EXPERIENCED A SUDDEN RPM SPIKE AND LOSE OF ACCELERATION. ANY ATTEMPT TO APPLY GAS WAS JUST MET WITH RPM WITH NO ACCELERATION. AS SPEED SLOWED THE VEHICLE LURCHED AND THE TRANSMISSION ENGAGED AS WE APPROACHED 40 MPH. THE VEHICLE STRUGGLED TO MAINTAIN THIS SPEED AND WOULD CONSTANTLY LUNGE AND LURCH TRYING TO CHANGE GEARS TO ADJUST FOR THE SPEED. THE TIMING WAS NOT GOOD FOR THIS AS WE ARE STATIONED IN GERMANY, AND WE WERE AN HOUR FROM HOME DRIVING ON THE AUTOBAHN. WHILE WE WERE STRUGGLING TO STAY AT THE MINIMUM SPEED (ROUGHLY 40 MPH), OTHER VEHICLES ARE APPROACHING US AT AUTOBAHN SPEEDS, POTENTIALLY CAUSING AN ACCIDENT. FORTUNATELY, GERMANS ARE VERY GOOD DRIVERS AND VERY AWARE OF SLOWER MOVING VEHICLES. WE WERE FORTUNATE TO HAVE PULL OFF AREAS TO COOL THE TRANSMISSION, BUT OUR TRIP TOOK FIVE HOURS. APPARENTLY THIS IS A KNOWN ISSUE WITH THE 6T75 TRANSMISSIONS THAT GM PUT IN THE 2007-2009 ACADIA'S. NO SERVICE BULLETINS OR WARNINGS EVER WENT OUT TO ME TO LET ME KNOW ABOUT THIS ISSUE. IF I WOULD'VE RECEIVED ONE, I WOULD HAVE BEEN ABLE TO CATCH THIS EARLIER AND BEEN ABLE TO SAVE THE TRANSMISSION FROM CATASTROPHIC FAILURE. THE 3-5-R WAVE PLATE FAILED PREVENTING SHIFTING TO THOSE GEARS. I BELIEVE GM NEEDS TO OWN UP TO THIS AND EITHER ISSUE A RECALL OR OFFER OWNERS WITH LESS THAN 100K MILES ON THEIR VEHICLES COMPENSATION FOR THE REPAIRS. AT A MINIMUM, ALL ACADIA/ENCLAVE/TRAVERSE/OUTLOOK OWNERS WITH 6T75 TRANSMISSIONS NEED TO RECEIVE A NOTIFICATION TO EXPECT THE IMMINENT FAILURE, IN ORDER THAT THEY MAY GET THE 3-5-R WAVE PLATE REPLACED WITH A PROPERLY TEMPERED PLATE. GM HAS ALREADY IDENTIFIED THE REASON FOR THE FAILURE, BUT HAS CHOSEN NOT TO ACT IN A MANNER REFLECTING INTEGRITY TO THEIR CUSTOMERS. THANK YOU FOR YOUR TIME. *TR
NHTSA ODI #10659921
67,000 miles · Nov 20, 2014
Power Train
THE TRANSMISSION BEGIN TO SLIP INTERMITTENTLY 2 DAYS AGO. IT CONTINUALLY BECAME MORE FREQUENT. I GOT IT INTO THE DEALER RIGHT AWAY AND THEY BELIEVE IT IS THE 3/5 WAVE PLATE. AFTER DOING SOME RESEARCH, THERE ARE NUMEROUS COMPLAINTS ABOUT THIS SAME ISSUE BEGINNING AROUND 35,000 MILES. GM SEEMS TO BE TURNING A BLIND EYE TO THE …
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THE TRANSMISSION BEGIN TO SLIP INTERMITTENTLY 2 DAYS AGO. IT CONTINUALLY BECAME MORE FREQUENT. I GOT IT INTO THE DEALER RIGHT AWAY AND THEY BELIEVE IT IS THE 3/5 WAVE PLATE. AFTER DOING SOME RESEARCH, THERE ARE NUMEROUS COMPLAINTS ABOUT THIS SAME ISSUE BEGINNING AROUND 35,000 MILES. GM SEEMS TO BE TURNING A BLIND EYE TO THE PROBLEM EVEN THOUGH THERE IS CLEARLY A SIGNIFICANT PROBLEM. THE MECHANIC AND ADVISOR AT THE DEALER EVEN SAID THEY HAVE HAD MANY IN FOR THE SAME ISSUE. THIS REPAIR IS QUITE EXPENSIVE AND SHOULDN'T HAPPEN TO VEHICLES WITH SUCH LOW MILES. I HOPE THAT GM WILL BE HELD ACCOUNTABLE TO RECALL THIS AND COVER THE COST OF THE REPAIRS. TWO WEEKS AGO, I HAD AN ISSUE WITH THE OIL LIFE MONITOR AND ENGINE RUNNING ROUGH. THE ADVISOR STATED THAT THESE ARE TRASH AND SHOULDN'T BE USED AS THEY ARE CAUSING MAJOR ENGINE ISSUES. PROBLEMS WITH THIS CAN STRETCH THE TIMING CHAINS CAUSING MORE SIGNIFICANT AND COSTLY REPAIRS. AGAIN, GM IS WELL AWARE OF THE ISSUE BUT SEEM TO BE IGNORING THE TRUTH. PLEASE HELP HOLD THEM ACCOUNTABLE AND RECALL THESE ITEMS TO PREVENT THE CUSTOMERS FROM VERY COSTLY REPAIRS. *TR
NHTSA ODI #10659896
51,700 miles · Oct 13, 2014
EnginePower Train
TRANSMISSION HAD A HARD SHIFT INTO REVERSE. DIAGNOSIS WAS THE 3-5-R WAVE PLATE AND UPON READING OTHER COMPLAINTS SEEMS TO BE COMMON. TRANSMISSION SHOP THEORY IS THAT THE WAVE PLATE WAS HARDENED TOO MUCH AND BECAME BRITTLE WITH THE FLEXING CAUSING IT TO BREAK. DEALERSHIP FIXED PROBLEM WITH WARRANTY HELP FROM GM BUT STILL COST …
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TRANSMISSION HAD A HARD SHIFT INTO REVERSE. DIAGNOSIS WAS THE 3-5-R WAVE PLATE AND UPON READING OTHER COMPLAINTS SEEMS TO BE COMMON. TRANSMISSION SHOP THEORY IS THAT THE WAVE PLATE WAS HARDENED TOO MUCH AND BECAME BRITTLE WITH THE FLEXING CAUSING IT TO BREAK. DEALERSHIP FIXED PROBLEM WITH WARRANTY HELP FROM GM BUT STILL COST $750.00. I BELIEVE THAT GM SHOULD HAVE PAID THE ENTIRE AMOUNT SINCE IT WAS WELL UNDER THE 100,000 MILE BUT WE OWNED IT FOR 6 YEARS. SEEMS THAT THIS FAILURE IS A FUNCTION OF MILEAGE AND NOT TIME AND THUS SHOULD BE TOTALLY COVERED. *TR
NHTSA ODI #10644379
Official recalls
7Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Jun 4, 2010
GM IS RECALLING CERTAIN MODEL YEAR 2006-2009 BUICK, LUCERNE; CADILLAC DTS; HUMMER H2; MODEL YEAR 2008-2009 BUICK ENCLAVE; CADILLAC CTS; MODEL YEAR 2007-2009 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL; SATURN OUTLOOK; AND MODEL YEAR 2009 CHEVROLET TRAVERSE VEHICLES EQUIPPED WITH A HEATED WASHER FLUID SYSTEM (HWFS). A RECALL WAS IMPLEMENTED IN 2008 TO ADD A FUSE TO THE CONTROL CIRCUIT HARNESS TO ADDRESS THE POTENTIAL CONSEQUENCES OF A PRINTED CIRCUIT BOARD (PCB) ELECTRICAL SHORT. HOWEVER, THERE HAVE BEEN NEW REPORTS OF THERMAL INCIDENTS ON HWFS MODULES AFTER THIS IMPROVEMENT WAS INSTALLED. THESE INCIDENTS RESULTED FROM A NEW FAILURE MODE ATTRIBUTED TO THE DEVICE'S THERMAL PROTECTION FEATURE. THE SIGNIFICANCE VARIES FROM MINOR DISTORTION TO CONSIDERABLE MELTING OF THE PLASTIC AROUND THE HWFS FLUID CHAMBER.
Consequence & remedy
Consequence: IT IS POSSIBLE FOR THE HEATED WASHER MODULE TO IGNITE AND A FIRE MAY OCCUR.
Remedy: DEALERS WILL PERMANENTLY DISABLE AND REMOVE THE HEATED WASHER FLUID MODULE. AN UPDATED PAGE FOR THE OWNER MANUAL WILL BE PROVIDED AND INSERTED IN THE OWNER MANUAL TO DOCUMENT THAT THE FEATURE HAS BEEN PERMANENTLY DISABLED AND REMOVED FROM THE VEHICLE. THE SAFETY RECALL BEGAN ON JUNE 11, 2010. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, SATURN AT 1-800-972-8876, GMC AT 1-866-996-9463 AND HUMMER AT 1-800-732-5493 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Mar 6, 2009
GENERAL MOTORS IS RECALLING 276,729 MY 2009 BUICK ENCLAVE, CHEVROLET COBALT, HHR, MALIBU, TRAVERSE, GMC ACADIA, PONTIAC G5, G6 AND SATURN AURA AND OUTLOOK PASSENGER VEHICLES. THESE VEHICLES FAIL TO COMPLY WITH FEDERAL MOTOR VEHICLES SAFETY STANDARD 102, "TRANSMISSION SHIFT POSITION SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT", AND FMVSS 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION". ON SOME OF THESE VEHICLES, THE TRANSMISSION SHIFT CABLE ADJUSTMENT CLIP MAY NOT BE FULLY ENGAGED. IF THE CLIP IS NOT FULLY ENGAGED, THE SHIFT LEVER AND THE ACTUAL POSITION OF THE TRANSMISSION GEAR MAY NOT MATCH. WITH THIS CONDITION, THE DRIVE COULD MOVE THE SHIFTER TO "PARK" AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN "PARK".
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL INSPECT AND ENSURE THAT THE SHIFT CABLE ADJUSTMENT CLIP IS FULLY ENGAGED. IN THE EVENT THAT THE CLIP DOES NOT ENGAGE, THE SHIFT CABLE WILL BE REPLACED FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR BEFORE MARCH 24, 2009. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463, PONTIAC AT 1-800-620-7668 AND SATURN AT 1-800-972-8876 OR AT WWW.GMOWNERCENTER.COM.
Nov 24, 2008
GM IS RECALLING 16,667 MY 2009 BUICK ENCLAVE, CHEVROLET TRAVERSE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES FOR FAILING TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 209, 'SEAT BELT ASSEMBLIES.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A SAFETY BELT BUCKLE IN THE SECOND OR THIRD ROW THAT IS MISSING A RIVET.
Consequence & remedy
Consequence: IN A VEHICLE CRASH, IF THE RIVET IS MISSING, THE BUCKLE MAY SEPARATE FROM THE MOUNTING STRAP, INCREASING THE RISK OF INJURY TO THE PASSENGER.
Remedy: DEALERS WILL INSPECT THE SAFETY BELT BUCKLES IN THE SECOND AND THIRD ROWS, AND REPLACE THEM IF NECESSARY. THE RECALL BEGAN ON NOVEMBER 26, 2008. OWNERS MAY CONTACT BUICK AT 1-866-608-8080; CHEVROLET AT 1-800-630-2438; GMC AT 1-866-996-9463; SATURN AT 1-800-972-8876; OR THROUGH THEIR WEBSITE AT <A HREF=HTTP://WWW.GMOWNERCENTER.COM>HTTP://WWW.GMOWNERCENTER.COM</A> .
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
DP12003 · Loss Of Headlamp Illumination
Opened Jun 4, 2012 · Closed Jul 24, 2014
Status: closed (inferred from source dates) · Exterior Lighting:headlights
As of July 16, 2014, out of a population of 248,453 subject vehicles, NHTSA received 473 consumer complaints of inoperative head lamp. Many of these complaints indicated that the head lamp harness suffered damage from overheating. After reviewing the complaints, ODI found: -69% (328) alleged that a single head lamp was inoperative. -18% (86) alleged that both head lamps were inoperative but not at the same time. -9% (41) alleged that both head lamps were inoperative but the complaints did not indicate whether the failures had occurred at the same time. -4% (17) alleged that both head lamps were inoperative at the same time. -One additional complaint cited wire harness damage to both sides but did not specify an outage -No crashes or loss of vehicle control were reported. -Any alleged thermal damages were limited to melting of the head lamp harness and the head lamp housing. -A head lamp would intermittently fail to come on or flickers before becoming completely inoperative. For the seventeen complaints that alleged simultaneous failure of both head lamps while attempting to turn them on or while driving, the head lamp failures likely had occurred one at a time. The subject vehicle's head lamps are connected in a parallel circuit and each circuit is fused. Therefore, failure of one head lamp or its harness should not affect the other head lamp operation. Over the last 25 years, ODI has opened numerous defect investigations of the loss of headlamp illumination.Investigations that resulted in safety recalls involved simultaneous loss of illumination from both headlamps. NHTSA does not consider the loss of a single headlamp as presenting an unreasonable safety risk-such failures are readily detectable by the driver while allowing the vehicle to retain forward visibility and conspicuity from the remaining headlamp.There is typically enough time between the failure of the first headlamp and the second during which the vehicle operator can obtain the needed repairs. Based on the information currently available, NHTSA does not believe that the headlamp condition as alleged by the petitioner indicates the likelihood of a safety-related defect that would warrant a formal investigation.Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is denied.Further specifics can be found in the Federal Register Notice ODI complaint ID numbers are referenced on the next page.
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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