2023 Genesis GV80

On [XXX], the GV80 experienced a complete electrical system failure (dashboard lights began flashing and eventually went black, display screen went black, steering wheel locked and brakes were hard to engage), all while my wife was driving on a major highway in rush hour traffic. The dealership claims this electrical system failure was caused by improper battery cable hookup, but this is incorrect. I have time stamped photographs showing a wiring harness that was already burned before any battery cables were connected. I also have documentation proving when the tow truck was dispatched to the vehicle’s location. Dealer Findings *Service advisor stated that there was improper procedure from someone hooking up cables to wrong posts and burning the wire(The issue occurred prior to any battery cables being connected ) -*Wiring harnesses are burned and damaged, creating excessive resistance *The condition is causing a dangerous buildup of heat *Multiple fuses have already blown and required replacement *The dealer explicitly advised that the vehicle is not safe to drive and could cause a fire at any moment Safety Risk This level of electrical damage is not consistent with ordinary wear or misuse. It represents a serious safety defect: • The failure rendered the vehicle completely inoperable. • The failure occurred while driving and resulted in a loss of steering and difficult braking, creating a severe risk of crash and injury. Estimate to repair $24, 754.57 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Genesis GV80. The contact stated that while driving at an undisclosed speed with a child seated in the rear passenger’s seat, the seat belt webbing loosened from the frame of the vehicle. The vehicle was taken to a dealer and the contact was informed that the seat belt might have been cut and caused the failure. The contact disputed the claim and notified the manufacturer of the failure; however, the manufacturer sided with the dealer. The contact was not offered any additional assistance. The vehicle was not repaired. The failure mileage was approximately 49,000.

I feel there is a flaw in mechanical and electrical. There is no emergency release from the outside of vehicle to get to the battery. The battery went dead I had to crawl from the front seat.(locks were dead as battery was dead) all the way to the rear hatch to release the lever to open the hatch to get to the battery. There were no outside mechanisms to get to the battery once the battery is dead. How is this safe.

The contact owns a 2023 Genesis GV80. The contact stated that while driving at an undisclosed speed, the vehicle independently turned off with several unknown warning lights illuminated. The contact restarted the vehicle. The contact received notification of NHTSA Campaign Number: 24V282000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer however, the failure could not be duplicated. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 15,000. VIN tool confirms parts not available.

The Adaptive Cruise Control will slow the car down or try to bring it to a stop from speed on a highway for no reason, with no other vehicle in close proximity. Sometimes it occurs on a curve when the car seems to react to a guard rail or snow bank. Very often it is on a long straight stretch of road with no one in sight. Car just aggressively decelerates. The only action is to press the accelerator or shut the cruise control off in order to overcome the problem. Clearly this puts vehicle occupants at risk because the car creates a risky driving situation on highways. Have brought it to a dealer where the service manager acknowledged that this is an issue with this vehicle that others have complained about, but Genesis has not addressed. Message boards and Genesis on-line forums are filled with similar complaints. There were no warning lamps or other indicators for the problem.

When I was driving my 2023 GV 80, I was applying pressure onto the gas pedal and the car suddenly started jerking. The car was not accelerating then the check engine sign came on and then the car completely turned off. Then I restarted the car and it was moving really slow. Similar incident happened few other times and luckily I was able to pull over to the parking lot after turning on the hazard light. I drove my car over to the dealership and dropped it off. I am afraid that someone is going to get killed in an accident while they're driving on the highway or crossing the streets