IllustrationTHE VEHICLE HAD NOISE IN THE FRONT END. THE DEALER INDICATED THAT THE NOISE WAS DUE TO TIE ROD END FAILURES. *YH
1998 Ford Windstar
Owner reports · Recalls · Investigations
More warning signs than most Windstar years
Owner complaints for the 1998 Ford Windstar are substantially higher than the model-year median of 192.
About this comparison →How this year compares
Owner complaints by model year
Compare all Windstar years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
130–25K
3525–50K
7350–75K
10375–100K
112100–150K
54150K+
390 reports with mileage · 1,043 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Power Train. Review the 332 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Suspension. Review the 229 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine And Engine Cooling. Review the 196 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
54 crash reports65 fire reports37 injury reports
Suspension complaints
229 reportsWHILE IN MOTION THE FRONT COIL SPRINGS FRACTURED AND WERE IN NEED OF EMERGENCY REPAIR. CONSUMER HAD THE VEHICLE TAKEN TO A LOCAL MECHANIC WHO REPAIRED THE VEHICLE. A RECALL WAS ISSUED FOR INSTALLING PROTECTIVE SHIELDS TO PROTECT THE COIL SPRINGS FROM FRACTURING. CONSUMER WOULD LIKE TO BE REIMBURSED FOR MONIES PAID, BUT FORD D…
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WHILE IN MOTION THE FRONT COIL SPRINGS FRACTURED AND WERE IN NEED OF EMERGENCY REPAIR. CONSUMER HAD THE VEHICLE TAKEN TO A LOCAL MECHANIC WHO REPAIRED THE VEHICLE. A RECALL WAS ISSUED FOR INSTALLING PROTECTIVE SHIELDS TO PROTECT THE COIL SPRINGS FROM FRACTURING. CONSUMER WOULD LIKE TO BE REIMBURSED FOR MONIES PAID, BUT FORD DEALER WILL NOT HONOR THE REQUEST FOR REIMBURSEMENT, BECAUSE THE REPAIRS WERE NOT MADE AT THE DEALERSHIP. *JG
THIS VEHICLE HAS HAD NUMEROUS BRAKING PROBLEMS/AXLES/SWAY BARS/CALIPERS/ELECTRICAL PROBLEMS
WHILE VEHICLE WAS PARKED CONSUMER SAW FRONT SWAY BAR HANGING DOWN ON PASSENGER'S SIDE OF VEHICLE.*AK
CONSUMER STATES VEHICLE WAS EXPERIENCING A PROBLEM WITH THE TIRE RUBBING ON THE SPRING. THE VEHICLE WAS TAKEN IN TO HAVE THE RECALL (01V199000) WORK PERFORMED. CONSUMER BEGAN EXPERIENCING PROBLEMS AGAIN WITH THE RECALL RELATED ISSUE. THE DEALER REFUSED TO LOOK AT THE VEHICLE, STATING THAT THE PROBLEM WAS NOT RELATED TO THE SP…
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CONSUMER STATES VEHICLE WAS EXPERIENCING A PROBLEM WITH THE TIRE RUBBING ON THE SPRING. THE VEHICLE WAS TAKEN IN TO HAVE THE RECALL (01V199000) WORK PERFORMED. CONSUMER BEGAN EXPERIENCING PROBLEMS AGAIN WITH THE RECALL RELATED ISSUE. THE DEALER REFUSED TO LOOK AT THE VEHICLE, STATING THAT THE PROBLEM WAS NOT RELATED TO THE SPRING, WITHOUT EVEN LOOKING AT THE CAR. *YD *NM
LEFT FRONT COIL SPRING BROKE. DEALER AND MANUFACTURER WERE NOT NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
CONSUMER RECEIVED A RECALL NOTICE 01V99000 THAT THE FRONT COIL SPRINGS MAY CORRODE AND FRACTURE. RECALL REPAIR WAS DONE BY CONSUMER'S LOCAL MECHANIC. HOWEVER, WHEN CONSUMER REQUESTED REIMBURSEMENT, THE MANUFACTURER DENIED REIMBURSEMENT CLAIM STATING THAT THE REPAIRS WERE DONE AFTER THE DATE OF THE RECALL LETTER (SEPTEMBER 2001)…
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CONSUMER RECEIVED A RECALL NOTICE 01V99000 THAT THE FRONT COIL SPRINGS MAY CORRODE AND FRACTURE. RECALL REPAIR WAS DONE BY CONSUMER'S LOCAL MECHANIC. HOWEVER, WHEN CONSUMER REQUESTED REIMBURSEMENT, THE MANUFACTURER DENIED REIMBURSEMENT CLAIM STATING THAT THE REPAIRS WERE DONE AFTER THE DATE OF THE RECALL LETTER (SEPTEMBER 2001), THERE WERE NO INDICATION THAT THE SPRINGS WERE BROKEN, AND THE RECALL ONLY COVERS THE SPRINGS IF THEY ACTUALLY FRACTURED AND THAT THE REPAIRS WERE NOT DONE BY A FORD DEALER. CONSUMER IS SEEKING SOME ASSISTANCE WITH THIS MATTER. *TT *NM
NHTSA RECALL 01 V 199 000/MANUFACTURER'S RECALL 01S19 CONCERNING FRONT COIL SPRING CORROSION, CONSUMER STATES DEALER, WALLY EDWARD FORD, PORT HENRY, NY; PHONE# 518/546-9911 IS REFUSING TO HONOR RECALL NOTICE. *AK THE FORD MOTOR COMPANY SAYS THE DEALERSHIP IS RESPONSIBLE FOR THE SAFETY RECALL REPAIRS. CONSUEMR HAS COMPLAINED OF …
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NHTSA RECALL 01 V 199 000/MANUFACTURER'S RECALL 01S19 CONCERNING FRONT COIL SPRING CORROSION, CONSUMER STATES DEALER, WALLY EDWARD FORD, PORT HENRY, NY; PHONE# 518/546-9911 IS REFUSING TO HONOR RECALL NOTICE. *AK THE FORD MOTOR COMPANY SAYS THE DEALERSHIP IS RESPONSIBLE FOR THE SAFETY RECALL REPAIRS. CONSUEMR HAS COMPLAINED OF THE TRANSMISSION AND NO DEALERSHIP WITHIN A 100 MILE RADIUS WILL ATTEMPT TO ACCESS THE PROBLEM. *JG
THE SPRING ON THE DRIVERS SIDE OF VEHICLE HAD RUPTURED WHILE CONSUMERS WIFE WAS DRIVING. WHEN THE SPRING RUPTURED, IT FORCED THE GUARD INTO THE TIRE (WHICH HAPPENS TO BE ONE MONTH OLD), AND RUINED THE TIRE. CONSUMER WAS TOLD THAT THE SPRING HAD BEEN RECALLED AND FORD WOULD REPLACE THEM. (IN WHICH FORD SAID THAT THE SPRING ON …
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THE SPRING ON THE DRIVERS SIDE OF VEHICLE HAD RUPTURED WHILE CONSUMERS WIFE WAS DRIVING. WHEN THE SPRING RUPTURED, IT FORCED THE GUARD INTO THE TIRE (WHICH HAPPENS TO BE ONE MONTH OLD), AND RUINED THE TIRE. CONSUMER WAS TOLD THAT THE SPRING HAD BEEN RECALLED AND FORD WOULD REPLACE THEM. (IN WHICH FORD SAID THAT THE SPRING ON THIS VEHICLE HAD BEEN REPLACED ALREADY AND THEY WOULD NOT REPLACE ANYTHING).*SCC
FORD MO SAID THEY CANNOT FIX MY SUSPENSION PROBLEM AFTER WORKING ON MY CAR SINCE THE FIRST SERVICE CALL. THIS HAS BEEN SINCE 1999. THERE HAVE BEEN MANY SERVICE CALLS, PARTS REPLACED, AND I WAS TOLD THAT IF I TRADED IN THE CAR THAT THEY WOULD GIVE ME $3,000 TOWARD ANOTHER CAR, WHICH AMOUNTED TO ME BUYING A NEW VAN FOR THE R…
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FORD MO SAID THEY CANNOT FIX MY SUSPENSION PROBLEM AFTER WORKING ON MY CAR SINCE THE FIRST SERVICE CALL. THIS HAS BEEN SINCE 1999. THERE HAVE BEEN MANY SERVICE CALLS, PARTS REPLACED, AND I WAS TOLD THAT IF I TRADED IN THE CAR THAT THEY WOULD GIVE ME $3,000 TOWARD ANOTHER CAR, WHICH AMOUNTED TO ME BUYING A NEW VAN FOR THE REGULAR LISTED PRICE. I HAVE BEEN PUTTING UP WITH THESE EXCUSES THAT THEY DIDN'T WANT MY CAR AS A TRADE IN AS THEY COULD'NT RESELL IT. NOW I AM STUCK WITH A CAR THAT I CAN'T SELL AS IT IS DEFECTIVE. WHAT IS A CONSUMER LIKE MYSELF TO DO ABOUT THIS. I HAVE GONE TO ARBITRATION AND THEY SAID THEY COULDN'T HELP. THE LEMON LAWS ONLY APPLIES TO THE FIRST YEAR OF PURCHASE AND I SPENT THE FIRST YEAR WITH FORD TELLING ME THEY WERE WORKING ON MY PROBLEM AND THAT IT WOULD ALWAYS BE COVERED BY WARRANTY. NOW THEY TELL ME THEY CAN'T FIX IT. THE CAR HAS SUCH A BAD SHIMMY, POUNDING IN THE FRONT END THAT NO ONE WOULD TAKE THIS VAN AS A TRADE.*AK
Official recalls
1115V608000 · SUSPENSION:REAR:AXLE:NON-POWERED Axle Assembly
Sep 29, 2015
Ford Motor Company (Ford) is recalling certain model year 1998-2003 Windstar vehicles manufactured September 2, 1997, to July 3, 2003. The affected vehicles were previously remedied to safeguard against the rear axle cracking from corrosion, however, the remedy brackets may have been misinstalled. The incorrect bracket installations may limit the effectiveness of the service repair for NHTSA recalls 10V-385, 12V-193, and 12V-195.
Consequence & remedy
Consequence: If the brackets were not installed properly, the rear axle may fracture, affecting the vehicle handling and increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the brackets to verify their proper installation. If a bracket is found to have been misinstalled, the rear axle will be replaced. These repairs will be performed free of charge. The began on October 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S27.
12V193000 · Power Train:axle Assembly
May 3, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 1998-2003 WINDSTAR VEHICLES MANUFACTURED FROM SEPTEMBER 1, 1997, THROUGH JULY 3, 2003, AND CURRENTLY REGISTERED OR ORIGINALLY SOLD IN VIRGINIA. OVER TIME, CORROSION CAN WEAKEN THE REAR AXLE MAKING IT SUSCEPTIBLE TO TORSIONAL STRESS. CORROSION AND STRESS CAN LEAD TO CRACKS WHICH, IF UNDETECTED, CAN INCREASE AND RESULT IN A COMPLETE FRACTURE OF THE AXLE.
Consequence & remedy
Consequence: A FRACTURED AXLE CAN AFFECT VEHICLE HANDLING AND INCREASE THE RISK OF A CRASH.
Remedy: FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND INSTALL REAR AXLE REINFORCEMENT BRACKETS, OR REPLACE THE AXLES, AS NECESSARY. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE RECALL BEGAN ON JUNE 19, 2012. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
12V195000 · SUSPENSION:REAR:AXLE:NON-POWERED Axle Assembly
May 3, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 1998-2003 WINDSTAR VEHICLES MANUFACTURED FROM SEPTEMBER 1, 1997, THROUGH JULY 3, 2003, REGISTERED IN PUERTO RICO. DUE TO INCREASED STRESSES CAUSED BY HIGH CYCLES OF TORSIONAL LOADING, SPECIFIC TO THIS MARKET, THE REAR AXLE CAN CRACK.
Consequence & remedy
Consequence: A FRACTURED AXLE MAY RESULT IN A LOSS OF VEHICLE CONTROL, INCREASING THE RISK OF A CRASH.
Remedy: FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND INSTALL A REINFORCEMENT BRACKET ON THE REAR AXLE OR REPLACE THE AXLES, AS NECESSARY. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE RECALL BEGAN ON JUNE 1, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
10V385000 · SUSPENSION:REAR:AXLE:NON-POWERED Axle Assembly
Aug 26, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 1998-2003 WINDSTAR VEHICLES MANUFACTURED FROM SEPTEMBER 1, 1997 THROUGH FEBRUARY 28, 2003 AND CURRENTLY REGISTERED OR ORIGINALLY SOLD IN CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, AND WISCONSIN. AFTER MANY YEARS OF VEHICLE SERVICE IN THESE AREAS, CORROSION CAN WEAKEN THE REAR AXLE, MAKING IT SUSCEPTIBLE TO TORSIONAL STRESS. CORROSION AND STRESS CAN LEAD TO CRACKS WHICH IF UNDETECTED CAN PROPAGATE AND RESULT IN A COMPLETE FRACTURE OF THE AXLE.
Consequence & remedy
Consequence: A FRACTURED AXLE CAN AFFECT VEHICLE HANDLING AND INCREASE THE RISK OF A CRASH.
Remedy: AS PARTS BECOME AVAILABLE, DEALERS WILL INSPECT AND IF NECESSARY INSTALL THE REAR AXLE REINFORCEMENT BRACKETS FREE OF CHARGE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 20, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
09V399000 · Vehicle Speed Control
Oct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
Consequence & remedy
Consequence: A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
Remedy: FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
01V199000 · Suspension:front:springs:coil Springs
Jun 18, 2001
ON CERTAIN MINIVANS ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, AND WISCONSIN, AND IN THE DISTRICT OF COLUMBIA. THE FRONT COIL SPRINGS COULD FRACTURE AS A RESULT OF CORROSION. DEPENDING ON THE LOCATION OF THE FRACTURE, A BROKEN SPRING COULD MOVE PAST THE SPRING SEAT AND CONTACT A FRONT TIRE.
Consequence & remedy
Consequence: SOME TIRES HAVE DEFLATED DUE TO CONTACT WITH A BROKEN SPRING.
Remedy: DEALERS WILL INSTALL PROTECTIVE SHIELDS AROUND THE FRONT COIL SPRINGS. OWNER NOTIFICATION BEGAN SEPTEMBER 6, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
00V168000 · Exterior Lighting
Jun 19, 2000
VEHICLE DESCRIPTION: MINI VANS, LIGHT PICKUP TRUCKS, AND SPORT UTILITY VEHICLES. OFF LEASE CANADIAN VEHICLES EQUIPPED WITH DAYTIME RUNNING LIGHTS WHICH MEET CANADIAN REQUIREMENTS AND NOT THE PHOTOMETRIC REQUIREMENTS OF FMVSS 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." ACCORDING TO FORD, THE VEHICLES WERE IMPORTED INTO THE U.S. ERRONEOUSLY.
Consequence & remedy
Consequence: THE LIGHT GIVEN OFF FROM THE DAYTIME RUNNING LIGHTS IS BRIGHTER THAN ALLOWED BY U.S. STANDARDS.
Remedy: DEALERS WILL BE ADVISED TO DEACTIVATE THE RUNNING LIGHT FUNCTION AND TO COMPLETE ANY OUTSTANDING SAFETY RECALLS ON THESE VEHICLES.
99V147000 · Service Brakes, Hydraulic:foundation Components:master Cylinder
Jun 14, 1999
VEHICLE DESCRIPTION: MINIVANS. THE BRAKE FLUID MASTER CYLINDER IS RECESSED AND ORIENTED IN THE ENGINE COMPARTMENT SO THAT THE BRAKE FLUID WARNING STATEMENT EMBOSSED ON BOTH THE TOP OF THE FILLER CAP AND THE SIDE OF THE RESERVOIR BODY ARE NOT ENTIRELY VISIBLE BY DIRECT VIEW. THESE VEHICLES MAY NOT FULLY COMPLY WITH REQUIREMENTS OF FMVSS NO. 135, "PASSENGER CAR BRAKE SYSTEMS."
Consequence & remedy
Consequence: Not supplied
Remedy: OWNERS WILL BE PROVIDED WITH NEW LABELS AND INSTALLATION INSTRUCTIONS.
97V165000 · Steering:gear Box:shaft Sector
Sep 30, 1997
VEHICLE DESCRIPTION: PASSENGER VEHICLES AND MINI-VANS. THE RACK AND PINION STEERING GEARS MAY HAVE DAMAGED INPUT SHAFT BEARINGS.
Consequence & remedy
Consequence: THIS CONDITION CAN INCREASE STEERING EFFORTS, AFFECTING STEERING CONTROL.
Remedy: DEALERS WILL INSPECT THE DATE CODE ON THE RACK AND PINION STEERING GEAR, AND, IF NECESSARY, REPLACE THOSE RACK AND PINION ASSEMBLIES THAT FALL WITHIN THE SUSPECT DATE CODE RANGE. THE DATE CODES FOR WINDSTAR MODEL VEHICLES ARE 97JB09 OR 97JC08; THE DATE CODES FOR MUSTANG MODEL VEHICLES ARE 97J09B OR 97J08B.
97V097000 · Power Train:automatic Transmission
Jun 9, 1997
VEHICLE DESCRIPTION: PASSENGER VEHICLES EQUIPPED WITH AX4S AUTOMATIC TRANSAXLES. THE LOW/INTERMEDIATE SERVO COVER CAN SEPARATE FROM THE TRANSAXLE WHILE THE VEHICLE IS BEING DRIVEN. IF THIS OCCURS, TRANSMISSION FLUID WILL LEAK CONTACTING THE CATALYTIC CONVERTER.
Consequence & remedy
Consequence: THE CATALYTIC CONVERTER TEMPERATURE MAY BE HOT ENOUGH TO IGNITE THE TRANSMISSION FLUID AND CAUSE A VEHICLE FIRE.
Remedy: DEALERS WILL INSPECT THE TRANSMISSION AND REPLACE THESE SERVO COVERS.
97V051000 · Child Seat
Apr 1, 1997
VEHICLE DESCRIPTION: MINIVAN EQUIPPED WITH SECOND ROW BENCH SEATS WITH OPTIONAL INTEGRATED CHILD SEAT (ICS). THE HEADREST LOCKOUT MECHANISM ON THE SEATS MAY NOT ENGAGE AND LOCK THE HEADRESTS IN THE "DOWN" POSITION, AS INTENDED, WHEN THE ICS IS DEPLOYED. A VEHICLE OCCUPANT COULD MOVE THE HEADREST TO THE "UP" POSITION.
Consequence & remedy
Consequence: AS A RESULT OF THE HEADREST BEING IN THE "UP" POSITION, A CHILD SEATED IN THE ICS WOULD RECEIVE LESS THAN THE INTENDED PROTECTION IN THE CHILD HEAD AREA IN THE EVENT OF A CRASH.
Remedy: THE SECOND ROW BENCH SEATS HAVE BEEN REPLACED WITH SEATS BUILT WITH REVISED HEADREST LOCKOUT MECHANISMS.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
10PE10016 · Rear Axle Cracking
Opened May 13, 2010 · Closed Sep 22, 2010
Status: closed (inferred from source dates) · Suspension
In a letter dated August 26, 2010, Ford Motor Company (Ford) submitted a Defect Information Report notifying NHTSA that it will conduct a safety recall (NHTSA Recall No. 10V-385) to address a rear axle defect in model year (MY) 1998 through 2003 Ford Windstar vehicles built at the Oakville assembly plant from September 1, 1997 through February 28, 2003 and either sold or currently registered in high corrosion (Salt-Belt) states where the use of salt and other corrosive chemicals may be used to treat snow/ice covered roads.The following states are included in Ford's recall:Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin. The subject vehicles utilize a Stamped/Formed axle assembly manufactured by Benteler automotive Corporation of Galesburg, MI.According to Ford, after many years of vehicle service in the Salt-Belt states, corrosion can weaken the rear axle, making it susceptible to torsional stress.There is a risk that the combined effects of corrosion and stress can lead to cracks which, if undetected, can propagate and result in a complete fracture of the axle.A completely fractured axle can affect vehicle handling and increase the risk of a crash.To correct the safety defect, Ford will initially inspect all of the subject vehicles brought into Ford/Lincoln-Mercury dealerships for possible cracked axles.Owners of vehicles without cracked axles will be notified when to return for the installation of reinforcement brackets to extend the axle durability in the presence of corrosion.Owners who have vehicles with cracked axles will either be offered a repair or alternative transportation until parts become available. On May 13, 2010, the Office of Defects Investigation (ODI) opened PE10-016 to investigate complaints of rear axle cracking in MY 1999 through 2003 Ford Windstar minivans.Combining ODI and Ford complaint data, ODI is aware of a total 891 complaints alleging rear axle cracking in the subject vehicles.Over a third of the complaints (334) allege that the cracking progressed to a complete fracture of the rear axle, including 8 allegations of crashes resulting in 3 injuries. Approximately 57 percent of the subject vehicles (524,661) were sold in Salt-Belt states covered by Ford's recall and Ford estimates that approximately 463,000 of these remain in service.Ninety-six percent of the complaints (858) and all of the complaints alleging complete fracture were from the recall region.The action taken by Ford is sufficient to resolve the issues raised by this investigation.Accordingly, this investigation is closed.
EA08021 · Engine Compartment Fires
Opened Sep 17, 2008 · Closed Oct 14, 2009
Status: closed (inferred from source dates) · Electrical System; Electrical System:wiring; Service Brakes, Hydraulic; Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip; Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module ; Vehicle Speed Control; Vehicle Speed Control:cruise Control
EA08-021 IS CLOSED WITH FORD'S ACTIONS IN RECALL 09V-399 RECALLING APPROXIMATELY 4.5 MILLION VEHICLES EQUIPPED WITH TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCHES (SCDS).WITH THIS RECALL FORD HAS NOW RECALLED ALL OF THE APPROXIMATE 16 MILLION FORD MODEL VEHICLES THAT WERE MANUFACTURED FROM MY 1992 THROUGH 2003 WITH A TEXAS INSTRUMENTS SCDS.NHTSA WILL CONTINUE TO MONITOR THE RECALLED VEHICLES TO ENSURE REMEDIES INSTALLED BY FORD TOMITIGATE THE POTENTIAL FOR SCDS RELATED FIRES ARE EFFECTIVE.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE ATTACHED CLOSING REPORT FOR FURTHER DETAILS.
Additional source detail variants (7)
Electrical System
EA08-021 IS CLOSED WITH FORD'S ACTIONS IN RECALL 09V-399 RECALLING APPROXIMATELY 4.5 MILLION VEHICLES EQUIPPED WITH TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCHES (SCDS).WITH THIS RECALL FORD HAS NOW RECALLED ALL OF THE APPROXIMATE 16 MILLION FORD MODEL VEHICLES THAT WERE MANUFACTURED FROM MY 1992 THROUGH 2003 WITH A TEXAS INSTRUMENTS SCDS.NHTSA WILL CONTINUE TO MONITOR THE RECALLED VEHICLES TO ENSURE REMEDIES INSTALLED BY FORD TOMITIGATE THE POTENTIAL FOR SCDS RELATED FIRES ARE EFFECTIVE.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE ATTACHED CLOSING REPORT FOR FURTHER DETAILS.
Electrical System:wiring
EA08-021 IS CLOSED WITH FORD'S ACTIONS IN RECALL 09V-399 RECALLING APPROXIMATELY 4.5 MILLION VEHICLES EQUIPPED WITH TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCHES (SCDS).WITH THIS RECALL FORD HAS NOW RECALLED ALL OF THE APPROXIMATE 16 MILLION FORD MODEL VEHICLES THAT WERE MANUFACTURED FROM MY 1992 THROUGH 2003 WITH A TEXAS INSTRUMENTS SCDS.NHTSA WILL CONTINUE TO MONITOR THE RECALLED VEHICLES TO ENSURE REMEDIES INSTALLED BY FORD TOMITIGATE THE POTENTIAL FOR SCDS RELATED FIRES ARE EFFECTIVE.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE ATTACHED CLOSING REPORT FOR FURTHER DETAILS.
Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module
EA08-021 IS CLOSED WITH FORD'S ACTIONS IN RECALL 09V-399 RECALLING APPROXIMATELY 4.5 MILLION VEHICLES EQUIPPED WITH TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCHES (SCDS).WITH THIS RECALL FORD HAS NOW RECALLED ALL OF THE APPROXIMATE 16 MILLION FORD MODEL VEHICLES THAT WERE MANUFACTURED FROM MY 1992 THROUGH 2003 WITH A TEXAS INSTRUMENTS SCDS.NHTSA WILL CONTINUE TO MONITOR THE RECALLED VEHICLES TO ENSURE REMEDIES INSTALLED BY FORD TOMITIGATE THE POTENTIAL FOR SCDS RELATED FIRES ARE EFFECTIVE.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE ATTACHED CLOSING REPORT FOR FURTHER DETAILS.
Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip
EA08-021 IS CLOSED WITH FORD'S ACTIONS IN RECALL 09V-399 RECALLING APPROXIMATELY 4.5 MILLION VEHICLES EQUIPPED WITH TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCHES (SCDS).WITH THIS RECALL FORD HAS NOW RECALLED ALL OF THE APPROXIMATE 16 MILLION FORD MODEL VEHICLES THAT WERE MANUFACTURED FROM MY 1992 THROUGH 2003 WITH A TEXAS INSTRUMENTS SCDS.NHTSA WILL CONTINUE TO MONITOR THE RECALLED VEHICLES TO ENSURE REMEDIES INSTALLED BY FORD TOMITIGATE THE POTENTIAL FOR SCDS RELATED FIRES ARE EFFECTIVE.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE ATTACHED CLOSING REPORT FOR FURTHER DETAILS.
Service Brakes, Hydraulic
EA08-021 IS CLOSED WITH FORD'S ACTIONS IN RECALL 09V-399 RECALLING APPROXIMATELY 4.5 MILLION VEHICLES EQUIPPED WITH TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCHES (SCDS).WITH THIS RECALL FORD HAS NOW RECALLED ALL OF THE APPROXIMATE 16 MILLION FORD MODEL VEHICLES THAT WERE MANUFACTURED FROM MY 1992 THROUGH 2003 WITH A TEXAS INSTRUMENTS SCDS.NHTSA WILL CONTINUE TO MONITOR THE RECALLED VEHICLES TO ENSURE REMEDIES INSTALLED BY FORD TOMITIGATE THE POTENTIAL FOR SCDS RELATED FIRES ARE EFFECTIVE.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE ATTACHED CLOSING REPORT FOR FURTHER DETAILS.
Vehicle Speed Control:cruise Control
EA08-021 IS CLOSED WITH FORD'S ACTIONS IN RECALL 09V-399 RECALLING APPROXIMATELY 4.5 MILLION VEHICLES EQUIPPED WITH TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCHES (SCDS).WITH THIS RECALL FORD HAS NOW RECALLED ALL OF THE APPROXIMATE 16 MILLION FORD MODEL VEHICLES THAT WERE MANUFACTURED FROM MY 1992 THROUGH 2003 WITH A TEXAS INSTRUMENTS SCDS.NHTSA WILL CONTINUE TO MONITOR THE RECALLED VEHICLES TO ENSURE REMEDIES INSTALLED BY FORD TOMITIGATE THE POTENTIAL FOR SCDS RELATED FIRES ARE EFFECTIVE.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE ATTACHED CLOSING REPORT FOR FURTHER DETAILS.
Vehicle Speed Control
EA08-021 IS CLOSED WITH FORD'S ACTIONS IN RECALL 09V-399 RECALLING APPROXIMATELY 4.5 MILLION VEHICLES EQUIPPED WITH TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCHES (SCDS).WITH THIS RECALL FORD HAS NOW RECALLED ALL OF THE APPROXIMATE 16 MILLION FORD MODEL VEHICLES THAT WERE MANUFACTURED FROM MY 1992 THROUGH 2003 WITH A TEXAS INSTRUMENTS SCDS.NHTSA WILL CONTINUE TO MONITOR THE RECALLED VEHICLES TO ENSURE REMEDIES INSTALLED BY FORD TOMITIGATE THE POTENTIAL FOR SCDS RELATED FIRES ARE EFFECTIVE.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE ATTACHED CLOSING REPORT FOR FURTHER DETAILS.
PE08035 · Engine Compartment Fires
Opened May 13, 2008 · Closed Sep 17, 2008
Status: closed (inferred from source dates) · Electrical System; Electrical System:wiring; Vehicle Speed Control
ODI HAS RECEIVED 134 CONSUMER COMPLAINTS, 285 MANUFACTURER COMPLAINTS, AND 137 MANUFACTURER WARRANTY CLAIMS ALLEGING INCIDENTS OF ENGINE COMPARTMENT FIRE IN MODEL YEAR (MY) 1995 THRU 2003 FORD WINDSTAR VEHICLES.TWO OF THE ODI COMPLAINTS ALLEGE THE FIRES CAUSED STRUCTURAL DAMAGE TO THE COMPLAINANT'S HOME.OF THE 134 ODI COMPLAINTS, 36 ALLEGE THE FIRE OCCURRED WHILE THE VEHICLE WAS PARKED, 72 ALLEGE THE FIRE OCCURRED WHILE THE VEHICLE WAS RUNNING AND 26 OF THE COMPLAINTS DO NOT SPECIFY IF THE VEHICLE WAS RUNNING OR NOT.FURTHER REVIEW OF THE ODI COMPLAINTS SHOWS THAT 72 ALLEGE THAT THE SPEED CONTROL DEACTIVATION SWITCH (SCDS) CAUSED THE FIRE AND 10 ALLEGE THAT THE SCDS LEAKED BRAKE FLUID ON TO THE ABS MODULE RESULTING IN THE FIRE.THERE WERE 52 THAT DID NOT IDENTIFY A CAUSE OR THAT IDENTIFIED MISCELLANEOUS OTHER CAUSES.ODI HAS ALSO RECEIVED 89 COMPLAINTS ( NOT COUNTED IN THIS RESUME) ALLEGING THAT THE SCDS DEVELOPED A BRAKE FLUID LEAK.THIRTEEN OF THESE COMPLAINTS SAY THAT THE LEAK AT THE SCDS RESULTED IN BRAKED FLUID REACHING THE ABS MODULE.THIS PE HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA) TO FURTHER EVALUATE THE CAUSE OF THE FIRES AND ASSESS THE SCOPE, FREQUENCY, AND SAFETY CONSEQUENCES OF THE ALLEGED DEFECT.
Additional source detail variants (3)
Electrical System
ODI HAS RECEIVED 134 CONSUMER COMPLAINTS, 285 MANUFACTURER COMPLAINTS, AND 137 MANUFACTURER WARRANTY CLAIMS ALLEGING INCIDENTS OF ENGINE COMPARTMENT FIRE IN MODEL YEAR (MY) 1995 THRU 2003 FORD WINDSTAR VEHICLES.TWO OF THE ODI COMPLAINTS ALLEGE THE FIRES CAUSED STRUCTURAL DAMAGE TO THE COMPLAINANT'S HOME.OF THE 134 ODI COMPLAINTS, 36 ALLEGE THE FIRE OCCURRED WHILE THE VEHICLE WAS PARKED, 72 ALLEGE THE FIRE OCCURRED WHILE THE VEHICLE WAS RUNNING AND 26 OF THE COMPLAINTS DO NOT SPECIFY IF THE VEHICLE WAS RUNNING OR NOT.FURTHER REVIEW OF THE ODI COMPLAINTS SHOWS THAT 72 ALLEGE THAT THE SPEED CONTROL DEACTIVATION SWITCH (SCDS) CAUSED THE FIRE AND 10 ALLEGE THAT THE SCDS LEAKED BRAKE FLUID ON TO THE ABS MODULE RESULTING IN THE FIRE.THERE WERE 52 THAT DID NOT IDENTIFY A CAUSE OR THAT IDENTIFIED MISCELLANEOUS OTHER CAUSES.ODI HAS ALSO RECEIVED 89 COMPLAINTS ( NOT COUNTED IN THIS RESUME) ALLEGING THAT THE SCDS DEVELOPED A BRAKE FLUID LEAK.THIRTEEN OF THESE COMPLAINTS SAY THAT THE LEAK AT THE SCDS RESULTED IN BRAKED FLUID REACHING THE ABS MODULE.THIS PE HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA) TO FURTHER EVALUATE THE CAUSE OF THE FIRES AND ASSESS THE SCOPE, FREQUENCY, AND SAFETY CONSEQUENCES OF THE ALLEGED DEFECT.
Electrical System:wiring
ODI HAS RECEIVED 134 CONSUMER COMPLAINTS, 285 MANUFACTURER COMPLAINTS, AND 137 MANUFACTURER WARRANTY CLAIMS ALLEGING INCIDENTS OF ENGINE COMPARTMENT FIRE IN MODEL YEAR (MY) 1995 THRU 2003 FORD WINDSTAR VEHICLES.TWO OF THE ODI COMPLAINTS ALLEGE THE FIRES CAUSED STRUCTURAL DAMAGE TO THE COMPLAINANT'S HOME.OF THE 134 ODI COMPLAINTS, 36 ALLEGE THE FIRE OCCURRED WHILE THE VEHICLE WAS PARKED, 72 ALLEGE THE FIRE OCCURRED WHILE THE VEHICLE WAS RUNNING AND 26 OF THE COMPLAINTS DO NOT SPECIFY IF THE VEHICLE WAS RUNNING OR NOT.FURTHER REVIEW OF THE ODI COMPLAINTS SHOWS THAT 72 ALLEGE THAT THE SPEED CONTROL DEACTIVATION SWITCH (SCDS) CAUSED THE FIRE AND 10 ALLEGE THAT THE SCDS LEAKED BRAKE FLUID ON TO THE ABS MODULE RESULTING IN THE FIRE.THERE WERE 52 THAT DID NOT IDENTIFY A CAUSE OR THAT IDENTIFIED MISCELLANEOUS OTHER CAUSES.ODI HAS ALSO RECEIVED 89 COMPLAINTS ( NOT COUNTED IN THIS RESUME) ALLEGING THAT THE SCDS DEVELOPED A BRAKE FLUID LEAK.THIRTEEN OF THESE COMPLAINTS SAY THAT THE LEAK AT THE SCDS RESULTED IN BRAKED FLUID REACHING THE ABS MODULE.THIS PE HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA) TO FURTHER EVALUATE THE CAUSE OF THE FIRES AND ASSESS THE SCOPE, FREQUENCY, AND SAFETY CONSEQUENCES OF THE ALLEGED DEFECT.
Vehicle Speed Control
ODI HAS RECEIVED 134 CONSUMER COMPLAINTS, 285 MANUFACTURER COMPLAINTS, AND 137 MANUFACTURER WARRANTY CLAIMS ALLEGING INCIDENTS OF ENGINE COMPARTMENT FIRE IN MODEL YEAR (MY) 1995 THRU 2003 FORD WINDSTAR VEHICLES.TWO OF THE ODI COMPLAINTS ALLEGE THE FIRES CAUSED STRUCTURAL DAMAGE TO THE COMPLAINANT'S HOME.OF THE 134 ODI COMPLAINTS, 36 ALLEGE THE FIRE OCCURRED WHILE THE VEHICLE WAS PARKED, 72 ALLEGE THE FIRE OCCURRED WHILE THE VEHICLE WAS RUNNING AND 26 OF THE COMPLAINTS DO NOT SPECIFY IF THE VEHICLE WAS RUNNING OR NOT.FURTHER REVIEW OF THE ODI COMPLAINTS SHOWS THAT 72 ALLEGE THAT THE SPEED CONTROL DEACTIVATION SWITCH (SCDS) CAUSED THE FIRE AND 10 ALLEGE THAT THE SCDS LEAKED BRAKE FLUID ON TO THE ABS MODULE RESULTING IN THE FIRE.THERE WERE 52 THAT DID NOT IDENTIFY A CAUSE OR THAT IDENTIFIED MISCELLANEOUS OTHER CAUSES.ODI HAS ALSO RECEIVED 89 COMPLAINTS ( NOT COUNTED IN THIS RESUME) ALLEGING THAT THE SCDS DEVELOPED A BRAKE FLUID LEAK.THIRTEEN OF THESE COMPLAINTS SAY THAT THE LEAK AT THE SCDS RESULTED IN BRAKED FLUID REACHING THE ABS MODULE.THIS PE HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA) TO FURTHER EVALUATE THE CAUSE OF THE FIRES AND ASSESS THE SCOPE, FREQUENCY, AND SAFETY CONSEQUENCES OF THE ALLEGED DEFECT.
EA03004 · Wheel Stud Fracture
Opened Apr 10, 2003 · Closed Aug 30, 2004
Status: closed (inferred from source dates) · Wheels; Wheels:lugs/nuts/bolts/studs
THE SUBJECT VEHICLES RANGE IN AGE FROM 4?7 YEARS IN SERVICE, WITH AVERAGE MILEAGES ESTIMATED TO RANGE FROM 50 TO 100 THOUSAND MILES.AT THESE MILEAGES, THE SUBJECT WHEELS ARE LIKELY TO HAVE BEEN REMOVED AND REINSTALLED MULTIPLE TIMES FOR VARIOUS SERVICE PROCEDURES.ODI IS CONCERNED ABOUT THE HIGH WHEEL SEPARATION RATES IN THE MY 1997-98 WINDSTAR VEHICLES EQUIPPED WITH ALUMINUM ALLOY WHEELS.HOWEVER, ANALYSIS OF FAILURE DATA INDICATES THAT MOST OF THE INCIDENTS IN THAT POPULATION OF VEHICLES OCCUR AFTER THE VEHICLES HAD ACCUMULATED 30 THOUSAND MILES OF SERVICE. THE FACTORS THAT INCREASE THE RISK THAT INADEQUATE CLAMP LOADS MAY BE ACHIEVED DURING SERVICE-RELATED WHEEL INSTALLATION ARE NOT UNIQUE TO THE SUBJECT VEHICLES.TESTING CONDUCTED BY FORD AND VRTC INDICATE THAT THE MY 1998 WINDSTAR ALUMINUM WHEEL FASTENING SYSTEM PERFORMS SIMILAR TO THE WHEEL FASTENING SYSTEMS ON PEER MINIVANS.NO DESIGN OR MANUFACTURING DEFECTS WERE IDENTIFIED IN THE WHEEL FASTENING SYSTEMS OF THE SUBJECT VEHICLES. FORD WILL SEND A MAILING TO OWNERS OF WINDSTAR VEHICLES WITH ALUMINUM WHEELS THAT HAVE HIGH WHEEL SEPARATION RATES THAT REVIEWS THE APPROPRIATE WHEEL FASTENING PROCEDURES AND STATES THAT THE WHEEL NUTS SHOULD BE TIGHTENED TO THE NOMINAL TORQUE, 100 FT-LBS (136 NM), AND RE-TIGHTENED TO THE SAME TORQUE AFTER 500 MILES.FORD?S LETTER ALSO STATES THAT IT IS ?A GOOD PRACTICE TO BE SURE THAT BEFORE INSTALLING THE WHEEL THE ALUMINUM WHEEL MOUNTING SURFACE, WHEEL LUG NUT AREA, AND THE MOUNTING FLANGE ARE FREE FROM DIRT, DEBRIS, AND LOOSE RUST TO ENSURE THE WHEEL IS SEATED CORRECTLY AND THE WHEEL LUG NUTS REMAIN FULLY TIGHTENED.? ODI WILL CONTINUE TO MONITOR THE INCIDENCE OF WHEEL FASTENER FAILURES IN THE SUBJECT VEHICLE POPULATION.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Additional source detail variants (2)
Wheels
THE SUBJECT VEHICLES RANGE IN AGE FROM 4?7 YEARS IN SERVICE, WITH AVERAGE MILEAGES ESTIMATED TO RANGE FROM 50 TO 100 THOUSAND MILES.AT THESE MILEAGES, THE SUBJECT WHEELS ARE LIKELY TO HAVE BEEN REMOVED AND REINSTALLED MULTIPLE TIMES FOR VARIOUS SERVICE PROCEDURES.ODI IS CONCERNED ABOUT THE HIGH WHEEL SEPARATION RATES IN THE MY 1997-98 WINDSTAR VEHICLES EQUIPPED WITH ALUMINUM ALLOY WHEELS.HOWEVER, ANALYSIS OF FAILURE DATA INDICATES THAT MOST OF THE INCIDENTS IN THAT POPULATION OF VEHICLES OCCUR AFTER THE VEHICLES HAD ACCUMULATED 30 THOUSAND MILES OF SERVICE. THE FACTORS THAT INCREASE THE RISK THAT INADEQUATE CLAMP LOADS MAY BE ACHIEVED DURING SERVICE-RELATED WHEEL INSTALLATION ARE NOT UNIQUE TO THE SUBJECT VEHICLES.TESTING CONDUCTED BY FORD AND VRTC INDICATE THAT THE MY 1998 WINDSTAR ALUMINUM WHEEL FASTENING SYSTEM PERFORMS SIMILAR TO THE WHEEL FASTENING SYSTEMS ON PEER MINIVANS.NO DESIGN OR MANUFACTURING DEFECTS WERE IDENTIFIED IN THE WHEEL FASTENING SYSTEMS OF THE SUBJECT VEHICLES. FORD WILL SEND A MAILING TO OWNERS OF WINDSTAR VEHICLES WITH ALUMINUM WHEELS THAT HAVE HIGH WHEEL SEPARATION RATES THAT REVIEWS THE APPROPRIATE WHEEL FASTENING PROCEDURES AND STATES THAT THE WHEEL NUTS SHOULD BE TIGHTENED TO THE NOMINAL TORQUE, 100 FT-LBS (136 NM), AND RE-TIGHTENED TO THE SAME TORQUE AFTER 500 MILES.FORD?S LETTER ALSO STATES THAT IT IS ?A GOOD PRACTICE TO BE SURE THAT BEFORE INSTALLING THE WHEEL THE ALUMINUM WHEEL MOUNTING SURFACE, WHEEL LUG NUT AREA, AND THE MOUNTING FLANGE ARE FREE FROM DIRT, DEBRIS, AND LOOSE RUST TO ENSURE THE WHEEL IS SEATED CORRECTLY AND THE WHEEL LUG NUTS REMAIN FULLY TIGHTENED.? ODI WILL CONTINUE TO MONITOR THE INCIDENCE OF WHEEL FASTENER FAILURES IN THE SUBJECT VEHICLE POPULATION.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Wheels:lugs/nuts/bolts/studs
THE SUBJECT VEHICLES RANGE IN AGE FROM 4?7 YEARS IN SERVICE, WITH AVERAGE MILEAGES ESTIMATED TO RANGE FROM 50 TO 100 THOUSAND MILES.AT THESE MILEAGES, THE SUBJECT WHEELS ARE LIKELY TO HAVE BEEN REMOVED AND REINSTALLED MULTIPLE TIMES FOR VARIOUS SERVICE PROCEDURES.ODI IS CONCERNED ABOUT THE HIGH WHEEL SEPARATION RATES IN THE MY 1997-98 WINDSTAR VEHICLES EQUIPPED WITH ALUMINUM ALLOY WHEELS.HOWEVER, ANALYSIS OF FAILURE DATA INDICATES THAT MOST OF THE INCIDENTS IN THAT POPULATION OF VEHICLES OCCUR AFTER THE VEHICLES HAD ACCUMULATED 30 THOUSAND MILES OF SERVICE. THE FACTORS THAT INCREASE THE RISK THAT INADEQUATE CLAMP LOADS MAY BE ACHIEVED DURING SERVICE-RELATED WHEEL INSTALLATION ARE NOT UNIQUE TO THE SUBJECT VEHICLES.TESTING CONDUCTED BY FORD AND VRTC INDICATE THAT THE MY 1998 WINDSTAR ALUMINUM WHEEL FASTENING SYSTEM PERFORMS SIMILAR TO THE WHEEL FASTENING SYSTEMS ON PEER MINIVANS.NO DESIGN OR MANUFACTURING DEFECTS WERE IDENTIFIED IN THE WHEEL FASTENING SYSTEMS OF THE SUBJECT VEHICLES. FORD WILL SEND A MAILING TO OWNERS OF WINDSTAR VEHICLES WITH ALUMINUM WHEELS THAT HAVE HIGH WHEEL SEPARATION RATES THAT REVIEWS THE APPROPRIATE WHEEL FASTENING PROCEDURES AND STATES THAT THE WHEEL NUTS SHOULD BE TIGHTENED TO THE NOMINAL TORQUE, 100 FT-LBS (136 NM), AND RE-TIGHTENED TO THE SAME TORQUE AFTER 500 MILES.FORD?S LETTER ALSO STATES THAT IT IS ?A GOOD PRACTICE TO BE SURE THAT BEFORE INSTALLING THE WHEEL THE ALUMINUM WHEEL MOUNTING SURFACE, WHEEL LUG NUT AREA, AND THE MOUNTING FLANGE ARE FREE FROM DIRT, DEBRIS, AND LOOSE RUST TO ENSURE THE WHEEL IS SEATED CORRECTLY AND THE WHEEL LUG NUTS REMAIN FULLY TIGHTENED.? ODI WILL CONTINUE TO MONITOR THE INCIDENCE OF WHEEL FASTENER FAILURES IN THE SUBJECT VEHICLE POPULATION.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
PE02085 · Wheel Stud Fracture
Opened Nov 18, 2002 · Closed Apr 10, 2003
Status: closed (inferred from source dates) · Wheels; Wheels:lugs/nuts/bolts/studs
ANALYSIS OF ODI AND FORD DATA HAS IDENTIFIED 1619 INCIDENTS OF WHEEL STUD FRACTURE IN MY 1998 THROUGH 2000 FORD WINDSTAR VEHICLES, INCLUDING 69 WHEEL SEPARATIONS AND 11 CRASHES.FORD HAS NOT BEEN ABLE TO IDENTIFY ANY DESIGN OR MANUFACTURING DEFECTS IN ITS ANALYZIS OF THE PROBLEM.FORD MAINTAINS THAT THE FAILURES ARE CAUSED BY EITHER:(1) INADVERTENT OVERTORQUING OF LUG NUTS DURING REMOVAL OR INSTALLATION; OR (2) FATIGUE DUE TO INSUFFICIENT CLAMP LOAD BETWEEN THE WHEEL AND THE BRAKE ROTOR OR DRUM AND HUB ASSEMBLY.ACCORDING TO FORD, CORROSION, DIRT, OR DAMAGE PRESENT ON THE ROAD WHEEL AT THE NUT INTEFACE COULD CONTRIBUTE TO THE LATTER CONDITION. ANALYSIS OF ODI COMPLAINT DATA INDICATES THAT THE SUBJECT VEHICLES EXPERIENCE WHEEL STUD FAILURES AT SIGNIFICANTLY HIGHER RATES THAN PEER MINIVANS.THIS INVESTIGATION HAS BEEN UPGRADED TO FURTHER ASSESS THE FREQUENCY, SCOPE, AND TREND OF THE ALLEGED DEFECT CONDITION IN MY 1997 THROUGH 2000 WINDSTAR MINIVANS.
Additional source detail variants (2)
Wheels
ANALYSIS OF ODI AND FORD DATA HAS IDENTIFIED 1619 INCIDENTS OF WHEEL STUD FRACTURE IN MY 1998 THROUGH 2000 FORD WINDSTAR VEHICLES, INCLUDING 69 WHEEL SEPARATIONS AND 11 CRASHES.FORD HAS NOT BEEN ABLE TO IDENTIFY ANY DESIGN OR MANUFACTURING DEFECTS IN ITS ANALYZIS OF THE PROBLEM.FORD MAINTAINS THAT THE FAILURES ARE CAUSED BY EITHER:(1) INADVERTENT OVERTORQUING OF LUG NUTS DURING REMOVAL OR INSTALLATION; OR (2) FATIGUE DUE TO INSUFFICIENT CLAMP LOAD BETWEEN THE WHEEL AND THE BRAKE ROTOR OR DRUM AND HUB ASSEMBLY.ACCORDING TO FORD, CORROSION, DIRT, OR DAMAGE PRESENT ON THE ROAD WHEEL AT THE NUT INTEFACE COULD CONTRIBUTE TO THE LATTER CONDITION. ANALYSIS OF ODI COMPLAINT DATA INDICATES THAT THE SUBJECT VEHICLES EXPERIENCE WHEEL STUD FAILURES AT SIGNIFICANTLY HIGHER RATES THAN PEER MINIVANS.THIS INVESTIGATION HAS BEEN UPGRADED TO FURTHER ASSESS THE FREQUENCY, SCOPE, AND TREND OF THE ALLEGED DEFECT CONDITION IN MY 1997 THROUGH 2000 WINDSTAR MINIVANS.
Wheels:lugs/nuts/bolts/studs
ANALYSIS OF ODI AND FORD DATA HAS IDENTIFIED 1619 INCIDENTS OF WHEEL STUD FRACTURE IN MY 1998 THROUGH 2000 FORD WINDSTAR VEHICLES, INCLUDING 69 WHEEL SEPARATIONS AND 11 CRASHES.FORD HAS NOT BEEN ABLE TO IDENTIFY ANY DESIGN OR MANUFACTURING DEFECTS IN ITS ANALYZIS OF THE PROBLEM.FORD MAINTAINS THAT THE FAILURES ARE CAUSED BY EITHER:(1) INADVERTENT OVERTORQUING OF LUG NUTS DURING REMOVAL OR INSTALLATION; OR (2) FATIGUE DUE TO INSUFFICIENT CLAMP LOAD BETWEEN THE WHEEL AND THE BRAKE ROTOR OR DRUM AND HUB ASSEMBLY.ACCORDING TO FORD, CORROSION, DIRT, OR DAMAGE PRESENT ON THE ROAD WHEEL AT THE NUT INTEFACE COULD CONTRIBUTE TO THE LATTER CONDITION. ANALYSIS OF ODI COMPLAINT DATA INDICATES THAT THE SUBJECT VEHICLES EXPERIENCE WHEEL STUD FAILURES AT SIGNIFICANTLY HIGHER RATES THAN PEER MINIVANS.THIS INVESTIGATION HAS BEEN UPGRADED TO FURTHER ASSESS THE FREQUENCY, SCOPE, AND TREND OF THE ALLEGED DEFECT CONDITION IN MY 1997 THROUGH 2000 WINDSTAR MINIVANS.
EA00027 · Suspension Coil Spring Breakage
Opened Dec 8, 2000 · Closed Jul 31, 2001
Status: closed (inferred from source dates) · Suspension
There is no summary currently available
Additional source detail variants (2)
Suspension
There is no summary currently available
Suspension
There is no summary currently available
PE00024 · Suspension Coil Spring Breakage
Opened Jun 23, 2000 · Closed Dec 8, 2000
Status: closed (inferred from source dates) · Suspension
There is no summary currently available
SQ99001 · Overhead Console Loose Or Hangs Down
Opened Jan 12, 1999 · No close date supplied
Status: open (inferred from source dates) · Structure
THIS INVESTIGATION IS OPENED TO ASCERTAIN FACTS CONCERNING THE PROBLEM EXPERIENCE, SCOPE, AND RATIONAL FOR ISSUING A TECHNICAL SERVICE BULLETIN TO CORRECT THE PROBLEM.HISTORICALLY, PREVIOUS SAFETY RECALLS INVOLVING SIMILAR TYPE OF FAILURE HAVE BEEN FILED WITH THE AGENCY.
Additional source detail variants (2)
Structure
THIS INVESTIGATION IS OPENED TO ASCERTAIN FACTS CONCERNING THE PROBLEM EXPERIENCE, SCOPE, AND RATIONAL FOR ISSUING A TECHNICAL SERVICE BULLETIN TO CORRECT THE PROBLEM.HISTORICALLY, PREVIOUS SAFETY RECALLS INVOLVING SIMILAR TYPE OF FAILURE HAVE BEEN FILED WITH THE AGENCY.
Structure
THIS INVESTIGATION IS OPENED TO ASCERTAIN FACTS CONCERNING THE PROBLEM EXPERIENCE, SCOPE, AND RATIONAL FOR ISSUING A TECHNICAL SERVICE BULLETIN TO CORRECT THE PROBLEM.HISTORICALLY, PREVIOUS SAFETY RECALLS INVOLVING SIMILAR TYPE OF FAILURE HAVE BEEN FILED WITH THE AGENCY.
EA98008 · Missing/loose Front Brake
Opened Apr 30, 1998 · Closed Jun 30, 1998
Status: closed (inferred from source dates) · Service Brakes, Hydraulic
There is no summary currently available
PE97048 · Missing/loose Front Brake Caliper Anchor
Opened Nov 3, 1997 · Closed Apr 30, 1998
Status: closed (inferred from source dates) · Service Brakes, Hydraulic
There is no summary currently available