2012 Ford Taurus

The contact owns a 2012 Ford Taurus. The contact stated that while the vehicle was parked and the vehicle was turned off, the exterior lights remained operational and the battery was drained the following day. The contact stated that the failure happened over several days. The contact stated that the check engine warning light was illuminated. The contact had not taken the vehicle to a local dealer or an independent mechanic. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 177,000.

In 2016 we had a recall fixed for power steering assist failure after I lost power steering going 55 mph down the highway and approaching a corner. Once again the power steering assist failure happened thank goodness I was not driving but started the car remotely and then when went to leave work I had no power steering! I contacted Ford got a case number and they are saying if fixed once that it is closed. How can something be of a safety concern 1 time but not the next. The parts are in and the vehicle will be serviced in the next week so I don’t have any invoice yet

TL* THE CONTACT OWNS A 2012 FORD TAURUS. THE CONTACT STATED WHILE PULLING INTO A PARKING SPOT AND MAKING A RIGHT TURN, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO STEER. THERE WAS NO WARNING LIGHT ILLUMINATED. THE FAILURE PERSISTED. THE CONTACT CALLED TOWNE FORD OF REDWOOD CITY (1601 EL CAMINO REAL, REDWOOD CITY, CA 94063, (650) 366-57440) ABOUT HAVING THE VEHICLE DIAGNOSED, AND WAS INFORMED THAT THERE WOULD BE A FEE ASSESSED TO DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.

I HAVE BEEN DEALING WITH THE SERVICE MANAGER MIKE WHO IS AT THE SCOTTSDALE, AZ LOCATION AT AUTONATION. I HAD MY VEHICLE WORKED ON THERE A LITTLE OVER A MONTH AGO. I PAID $1600 FOR REPAIRS; I WAS INFORMED AT THAT TIME THAT THE AIR BAG SENSOR LIGHT WAS NOT OPERATING PROPERTY. I KNEW THE LIGHT WAS ON FOR A WHILE, BUT I DID NOT REALIZE THAT THE AIRBAGS DID NOT WORK. I ASKED WHEN I PICKED THE VEHICLE UP AFTER THE REPAIRS WERE COMPLETED, WHEN THE SENSOR WILL BE IN. MIKE INFORMED ME THAT THEY WOULD CALL ME. EVER SINCE I LEFT THERE, NO ONE HAS CALLED TO GIVE ME AN UPDATES ON THE PARTS BEING ORDER. I CALLED 5 TIMES, INCLUDING CALLING MARSHALL WHO WAS MY SERVICE ASSOCIATE WHO PROVIDED NO RESPONSE. I TOLD HIM THAT I WAS GOING TO WRITE A BAD REVIEW BECAUSE I HAVE BEEN CALLING FOR WEEKS AND NO ONE WAS PROVIDING ME ANY ANSWERS, AND HIS RESPONSE WAS RESPONSE WAS, 'I'LL LOOK FORWARD TO THE BAD REVIEW.' THIS CLEARING SHOWS THAT MIKE DOES NOT CARE ABOUT MY SAFETY OR ANYONE ELSE WHO IN IN MY VEHICLE, INCLUDING MY CHILD. I HAVE BROUGHT SEVERAL FORD VEHICLES AND FEEL THAT I TRUST THE MECHANICS AND FEEL THAT I HAVE BEEN LET DOWN DUE TO THE UNCARING DEMEANOR THAT MIKE AND MARSHALL NOT RESPONDING TIMELY TO ADDRESS SAFETY CONCERNS. I FEEL THAT AT THIS POINT, MY FAMILY AND I ARE NOT PROTECTED WITH A VEHICLE THAT WE ENTRUSTED IN FORD TO PROVIDE US SAFETY WHICH WE ARE DRIVING ON THE ROAD. ADDITIONALLY, I TRULY FEEL THAT I'M GETTING TREATED THIS WAY BECAUSE I'M AN AFRICAN-AMERICAN WOMAN LIVING IN SCOTTSDALE, AZ IN THE YEAR OF 2020 AND I STILL FEEL THAT RACISM IS STILL ALIVE AND TRULY HAVE ENCOUNTERED HERE AT AUTONATION. THIS IS A SAFETY ISSUE AND I FEEL THAT FORD HAS A LOT OF EMPLOYEES WHO VALUE CUSTOMER'S LIVES, BUT THIS PARTICULAR LOCATION HAS SHOWN THEIR TRUE COLORS AS TO HOW THEY STAND FOR CUSTOMER SATISFACTION AND SAFETY.

2012 FORD TAURUS. WHEN YOU FIRST START THE CAR WHILE ITS STATIONARY, THE FCIM (FRONT CONTROL INTERFACE MODULE) MALFUNCTIONED WHICH CAUSED THE DEFROST TO HAVE ELECTRICAL ISSUES. AND THE RADIO DOES NOT WORK.DEALER STATED THAT THE DEFROSTER MALFUNCTIONED AND BLEW HOT AIR AT 90 DEGREES. THE VEHICLE WAS DIAGNOSED AS NEEDING THE FCIM I WAS NEVER GIVING A PRICE FOR THAT PART EITHER AND SPENT 250 DOLLARS ON A POSSABLE IDEA OF WHAT COULD BE WRONG. I NEED TO GET THIS FIXED IT MY WIFE CAR AND SHE DRIVE MY SPECIAL NEEDS DAUGHTER AROUND IN THIS. AND THERE ARE OVER 5000 LETTERS LIKE THIS ALL OVER THE INTERNET IT SEEMS TO BE A FLAW IN THAT FCIM MODULE.

AFTER RESEARCHING, FORD HAS INSTALLED FAULTY WATER PUMPS IN THIS CAR ALONG WITH OTHERS THAT HAVE THE 3.5 ECOBOOST ENGINE. WATER PUMP FAILED ON ME AND SINCE THE WATER PUMP IS INSIDE THE ENGINE YOU DONT REALLY KNOW WHEN IT IS GOING TO GIVE OUT. LEAKING OF THE COOLANT ON THE HIGHWAY. MY MECHANIC WARNED ME THAT THIS FAILURE COULD LEAD TO COOLANT LEAKING INTO THE ENGINE WHICH WOULD RESULT IN THE NEED OF A NEW ENGINE. FORD NEEDS TO RECALL THIS!

TL* THE CONTACT OWNS A 2012 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS DRIVEN TO THE RESIDENCE USING THE HIGH BEAM HEADLIGHTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 118,136.

ENGINE TEMPERATURE STARTED TO RISE VERY HIGH WHILE MY SON WAS DRIVING ON THE ROAD CITY STREET AND HAD TO PULL OVER. ALL THE ENGINE COOLANT HAD LEAKED OUT BECAUSE OF A FAULTY WATERPUMP THAT FORD MOTOR COMPANY HAS FAILED TO RECALL ON ALL THE ENGINES. AS I CAN TELL THE COOLANT DID NOT ENTER THE ENGINE OIL AND DESTROY THE ENTIRE ENGINE TO MY KNOWLEDGE. HOW CAN THE STATE OR THE GOVERNMENT ALLOW THIS TO NOT BE A RECALL AND HAVE FORD REPAIR ALL VEHICLES WHEN THEY FAIL OR BEFORE THEY FAIL TO AVOID PEOPLE LOSING THERE LIFES BECAUSE OF IMMEDIATE ENGINE FAILURE.