2012 Ford Taurus

I HAVE BEEN DEALING WITH THE SERVICE MANAGER MIKE WHO IS AT THE SCOTTSDALE, AZ LOCATION AT AUTONATION. I HAD MY VEHICLE WORKED ON THERE A LITTLE OVER A MONTH AGO. I PAID $1600 FOR REPAIRS; I WAS INFORMED AT THAT TIME THAT THE AIR BAG SENSOR LIGHT WAS NOT OPERATING PROPERTY. I KNEW THE LIGHT WAS ON FOR A WHILE, BUT I DID NOT REALIZE THAT THE AIRBAGS DID NOT WORK. I ASKED WHEN I PICKED THE VEHICLE UP AFTER THE REPAIRS WERE COMPLETED, WHEN THE SENSOR WILL BE IN. MIKE INFORMED ME THAT THEY WOULD CALL ME. EVER SINCE I LEFT THERE, NO ONE HAS CALLED TO GIVE ME AN UPDATES ON THE PARTS BEING ORDER. I CALLED 5 TIMES, INCLUDING CALLING MARSHALL WHO WAS MY SERVICE ASSOCIATE WHO PROVIDED NO RESPONSE. I TOLD HIM THAT I WAS GOING TO WRITE A BAD REVIEW BECAUSE I HAVE BEEN CALLING FOR WEEKS AND NO ONE WAS PROVIDING ME ANY ANSWERS, AND HIS RESPONSE WAS RESPONSE WAS, 'I'LL LOOK FORWARD TO THE BAD REVIEW.' THIS CLEARING SHOWS THAT MIKE DOES NOT CARE ABOUT MY SAFETY OR ANYONE ELSE WHO IN IN MY VEHICLE, INCLUDING MY CHILD. I HAVE BROUGHT SEVERAL FORD VEHICLES AND FEEL THAT I TRUST THE MECHANICS AND FEEL THAT I HAVE BEEN LET DOWN DUE TO THE UNCARING DEMEANOR THAT MIKE AND MARSHALL NOT RESPONDING TIMELY TO ADDRESS SAFETY CONCERNS. I FEEL THAT AT THIS POINT, MY FAMILY AND I ARE NOT PROTECTED WITH A VEHICLE THAT WE ENTRUSTED IN FORD TO PROVIDE US SAFETY WHICH WE ARE DRIVING ON THE ROAD. ADDITIONALLY, I TRULY FEEL THAT I'M GETTING TREATED THIS WAY BECAUSE I'M AN AFRICAN-AMERICAN WOMAN LIVING IN SCOTTSDALE, AZ IN THE YEAR OF 2020 AND I STILL FEEL THAT RACISM IS STILL ALIVE AND TRULY HAVE ENCOUNTERED HERE AT AUTONATION. THIS IS A SAFETY ISSUE AND I FEEL THAT FORD HAS A LOT OF EMPLOYEES WHO VALUE CUSTOMER'S LIVES, BUT THIS PARTICULAR LOCATION HAS SHOWN THEIR TRUE COLORS AS TO HOW THEY STAND FOR CUSTOMER SATISFACTION AND SAFETY.

TOOK OUR 2012 FORD TAURUS IN FOR SERVICE & THEY ASK IF WE WOULD LIKE THEM 2 GO AHEAD & DO OUR STATE INSPECTION SO WE SAID THAT'S FINE! WE THEY LATER CAME IUT & SAID IT WOULD PASS INSPECTION BECAUSE OF AIR BAG & TAG LIGHT! WHEN WE PULLED IN TO THAT DEALERSHIP THE AIRBAG LIGHT WASN'T ON! WE TOLD THEM THIS!THE SAID THEY WOULD HAVE TO RUN A TEST 4 ANOTHER $100 OR MORE! WE LOOKED UP ONLINE & FOUND WHERE THERE WAS A RECALLS BACK IN APRIL 2016 FOR AIRBAGS ON THIS MODEL!THEY SAID NOT ON THERE RECORDS IN THEIR COMPUTER! WE ASK 4 FORD PHONE # & ON 09/16/2016 WE CALLED FORD & NO HELP THERE EITHER! I'M CONCERNED! FOR CAR HASN'T BEEN WRECKER & WE FEAR FOR OUR SAFETY AS WELL AS OUR FAMILIES SAFETY RIDING IN THIS CAR!PLEASE HELP CHECK CHECK 4 RECALLS & COMPLAINTS & GET TO THE BOTTOM OF THIS MATTER! THANK U SO MUCH!

WHILE THE VEHICLE IS IN MOTION, AND WITH A PASSENGER WEIGHING 115 POUNDS ON THE PASSENGER SEAT THE PASSENGER SEAT AIR BAG WARNING LIGHT COMES ON WHILE THE VEHICLE IS IN OPERATION. WHEN THE SEATING IS ADJUSTED THE WARNING LIGHT GOES OFF AGAIN. FORD TAURUS DOES NOT HAVE AN INDICATION TO SAY IF THE PASSENGER AIRBAG IS ACTIVATED OR NOT. EVEN WHEN THE PASSENGER AIRBAG IS NOT ACTIVATED (NO PASSENGER IN SEAT) THE AIR BAGS INDICATOR STAYS DARK. SO WHEN A THE PASSENGER IS ON THE SEAT THERE IS NO WAY TO KNOW IF THE AIR BAG HAS TURNED ITSELF OFF AS IT DID NOT DETECT THE PASSENGER. IN CASES WHERE THE CAR IS INVOLVED IN AN ACCIDENT AN UN ACTIVATED AIR BAG COULD CAUSE A SERIOUS SITUATION AND THE DRIVER HAS NO WAY TO KNOW THE ACTUAL STATUS OF THE AIR BAG. *TR