2011 Ford Taurus

After my battery died, my 2011 Ford Taurus defaulted my only working key to a ‘MyKey’ with volume limits, seatbelt mutes, and other safety limitations. I cannot undo it without spending over $200 to fix an issue caused by your faulty system design. This creates a safety issue and financial burden that Ford should be responsible for.

While driving down the road, a loud humming started to get loud from the front of my car. Then loud clunking/dragging noises. My car started to slow down and the noises got louder. I had to turn on my hazards and slowly drive back home block by block. There is nothing visibly dragging. But I now have to get my car towed from home as it’s not safe to drive. This isn’t the first time this car has had issues with the steering hub, suspension, tie rods, ball joints, control arms, sway bar, etc. I have had to fix and replace that entire area a multitude of times since I’ve had this car.

The contact owns a 2011 Ford Taurus. The contact stated that while turning off the vehicle, there was white smoke coming from under the hood. The check engine warning light was illuminated. Additionally, the contact stated there was a fuel burning odor coming from the interior and exterior of the vehicle. The vehicle was taken to an independent mechanic who diagnosed and determined that the electrical system had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available.

The contact owns a 2011 Ford Taurus. The contact stated while his wife was driving 40 MPH, the vehicle stalled. The check engine warning light and several unknown warning lights were illuminated. The driver was able to pull over to the side of the road. The vehicle failed to restart and was towed to a parking lot. The vehicle was then towed to the residence. The contact stated that an independent mechanic drained the oil and became aware that there was coolant mixed in with the engine oil. The contact diagnosed that the water pump had failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,900.

The contact owns a 2011 Ford Taurus. The contact stated while driving at approximately 30 MPH and depressing the accelerator pedal while driving uphill, the vehicle stalled. The contact was unaware of any warning lights being illuminated. The contact stated that the vehicle started rolling backward. The contact attempted to stop the vehicle however, the vehicle lost its brakes and the power steering assist functionality. The contact was able to apply the parking brake to stop the vehicle. The contact had attempted to restart the vehicle and observed that several unknown warning lights were illuminated. The contact had the vehicle towed to an independent mechanic. The mechanic had diagnosed the vehicle and determined that the anti-theft system had caused the vehicle to stall. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 160,000.

The contact owns a 2011 Ford Taurus. The contact stated while driving at an undisclosed speed, he heard an abnormal sound emanating from the engine compartment, after which the vehicle lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed failures with the camshaft, cam phasers, and connecting rod bearings. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 106,000.

The contact owns a 2011 Ford Taurus. The contact stated that while his grandson was driving at an undisclosed speed, the vehicle shuddered. The check engine warning light intermittently illuminated. The vehicle was towed to the dealer, where it was diagnosed with a faulty water pump causing coolant intrusion into the engine. The dealer replaced the engine; however, the failure recurred. The vehicle was towed back to the dealer twice, and the engine was replaced for the second and third time. The failure persisted. The vehicle was then towed to Colorado Auto Finders (12351 E Arapahoe Rd, Centennial, CO 80112), where the ignition coils and spark plugs were replaced. The failure recurred. The vehicle was towed to two separate independent mechanics, who diagnosed the vehicle with DTC Codes: P0300, P0302 (Cylinder 2 Misfire Detected), and P0306 (Cylinder 6 Misfire Detected). The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 105,213.