1996 Ford Taurus

WHILE SITTING IN TRAFFIC SMELLED ENGINE COOLANT. 15 MINUTES AFTER TRAFFIC BROKE LOSE, AT 60 MPH, CHECK ENGINE SOON, ILLUMINATED. TEMPERATURE SHOWED NORMAL. THEN, THE ENGINE STALLED. I BARELY GOT THE CAR OVER TO THE SIDE OF THE INTERSTATE IN HEAVY TRAFFIC BEFORE IT QUIT. ENGINE THEN OVERHEATED. THE VEHICLE WAS TOWED TO THE DEALERSHIP. I WAS TOLD BY SERVICE REP THAT THE ENGINE WOULD HAVE TO BE REPLACED. THE DAMAGE WAS CAUSED BY HEAT. REPAIRS COVERED UNDER TSB 97-24-16 HAVE BEEN PERFORMED ON THIS CAR, ALTHOUGH NOT BY THE DEALER. MAURICE AT FORD CUSTOMER SERVICE SAID THEY WOULD ABSOLUTELY NOT DO ANYTHING TO HELP ME OUT.*AK

THE COOL SYSTEM HAS BEEN RECALLED AND WAS SUPPOSED TO HAVE BEEN REPAIRED BUT IT IS I DO NOT WANT TURNPIKE FORD TO DO REPAIRS ON MY CAR I KNOW THERE WORK AND DO NOT TRUST IT THAT IS WHERE THE CAR WAS PURCHASED STILL GIVING US PROBLEMS THE COOLANT IN IT TURN TO A RUST THE HEATER WILL NOT GET HOT NOW THE TEMPERNTURE HAND ON GUAGE STAYS DOWN ON THE C ALL OF THE TIME WE HAVE TRIED TO CALL FORD MOTOR COMPANY ABOUT THIS AND THE WILL NOT GIVE US A ANSWER ON THE PROBLEM WE HAVE BEEN TOLL THAT OTHER PEOPLE HAVE HAD THE SAME PROBLEM AND SOME SAY THAT FORD HAS REPLACED THE ENGINE IN SOME OF THE CARS. CAN YOU PLEASE HELP ME I DO NOT HAVE THE FINICIAL MEANS TO BUY ANOTHER CAR. *AK

THE COOLING SYSTEM FAILED WHILE I WAS WAITING IN LINE AT THE BANK, AND THREW OUT THE FREEZE PLUGS, I SURFED THE INTERNET TO SEE IF THE CAR HAD A RECALL AND FOUND OUT THAT IT DID AND THAT SEVERAL PEOPLE HAS HAD THE SAME PROBLEM AND WAS DENIED. THEY DENY HAVING A RECALL ON THE COOLING SYSTEM , WHICH REQUIRED A BYPASS KIT TO STOP THE CAR FROM RUNNING HOT. I ACTUALLY GOT THIS INFORMATION ON YOUR WEB SITE, I SHOWED THE RECALL PAPER TO THE DEALER AND THEY STILL DENIED IT, I HAD TO PAY FOR EXPENSIES OUT OF MY POCKET AND FOR THE RENTAL CAR. THE RECALL WAS IN 1997, I WAS TOLD THAT IF I DID NOT HAVE THE ORIGINAL RECALL PAPER THERE WAS NOTHING THEY COULD DO AND DENIED ME THE CLAIM. I HAD TO TAKE THE CAR BACK BECAUSE IT STILL WAS NOT HEATING AND WAS TOLD THAT I WOULD HAVE TO PAY ANOTHER $600.00 TO HAVE A HEATER COIL PUT IN, IN WHICH I HAVE NEVER HAD ANY PROBLEMS WITH HEATING OR COOLING BEFORE. THEY FLUSHED THE SYSTEM AGAIN AND I AM STILL HAVING HEATING PROBLEMS AND THE CAR STILL RUNS HOT, AND STILL NOT HEATING PROBERLY, EVEN THOUGH THEY PUT THE BYPASS KIT ON FROM THE RECALL THAT NEVER EXISTED AND CHARGED ME FOR IT. THEY LEFT PARTS ALOOSE AND YOU CAN HEAR IT RATTLING. I DID MORE RESEARCH AND FOUND OUT THAT THE CAR HAS 7 PRIOR HISTORYS BEFORE I PURCHASED THE CAR. NO ONE WILL ACKNOWLEDGE ANY OF THE RESEARCH I HAVE FOUND, I HAVE SEVERAL DOCUMENTATION VERIFYING ALL THAT I HAVE TOLD YOU, ALL I WANT IS TO BE REIMBURSED FOR THE REPAIR AND THE CAR RENTAL THAT COST ME $591.12 AND MY CAR FIXED THE WAY IT SHOULD BE BEFORE MY ENGINE BLOWS LIKE OTHERS WITH THE 96 TAURUS HAS. CAN YOU PLEASE HELP ME?*AK