1996 Ford Taurus

WE CONTACTED MR. SAMSON (ID #3104) AND TOLD HIM THAT OUR VEHICLE WAS PREFORMING THE SAME PROMBLEMS AS THE 3.6L 95 TAURUS. WE ALSO TOLD HIM WE HAD THE CAR DIAGNOSED ABOUT 4 MONTHS BEFORE THE ENGINE BLOCK CRACKED AT A FORD DEALER AND THEY TOLD USE THAT WE NEEDED TO REPLACE THE IGNITION COIL. WE REPLACED THE IGNITION COIL BUT THAT DID NOT FIX THE PROBLEM. HE TOLD US ABOUT A RADIATOR FLUSH RECALL THAT WOULD HAVE SAVED OUR ENGINE BUT THE FORD DEALER KNEW NOTHING OF THIS RECALL. WE ASKED IF FORD COULD DO ANYTHING EVEN PAY HALF HE (MR. SAMSON) SAID FORD WOULD NOT DO ANYTHING. WE THEN ASLED WHO WAS ABOVE HIM SO WE COULD TALK TO THEM HE ADVISED US THAT THERE WAS NO ONE ABOVE HIM.*AK

WHILE DRIVING ABOUT 55 MPH ENGINE WITHOUT PRIOR WARNING STALLED/ JUST STOPPED WORKING.CONSUMER STEERED OFF THE ROAD, AND DEALER DID NOT KNOW WHAT COULD HAVE CAUSE THE PROBLEM.*AK THE DAY BEFORE THIS FAILURE, THE HEATING SYSTEM STOPPED WORKING. THE FOLLOWING DAY, THE VEHICLE STALL. THE DEALER SAYS THE COOLANT SYSTEM WAS THE CAUSE, AND THAT THE ENGINE NEED TO BE REPLACED. *YH

MY CAR WAS RUNNING HOT. THE SERVICE ENGINE SOON LIGHT WAS ON. I TOOK MY CAR IN TO BE SERVICE. WHEN THEY DIAGNOISED THE CAR , I WAS TOLD IT WAS FREEZE PLUGS AND THAT THE CHARGE WAS 1,575.00. I TOLD THEM TO FIX MY CAR. WHEN I PICKED UP MY CAR IT WAS SHAKING. I TOLD THEM THAT THE CAR WAS SHAKING. THEY TOLD ME TO DRIVE THE CAR. IT TOOK MY HUSBAND 2 MONTHS TO GET THE MONEY IN ORDER TO GET THE CAR. IWAS TOLD TWICE TO DRIVE THE CAR. WHEN I FINALLY BROUGHT THE BACK IN THE NEXT DAY BECAUSE THE SERVICE SOON LIGHT WAS BACK ON, I WAS TOLD THE I HAD A BLOWN HEAD GASKET, AND THEY WANTED ANOTHER 495.00 FROM MY HUSBAND AND ME TO FIX MY CAR.

IN MAY OF 2000 IWAS DRIVING MY VEHICLE ON MD 695 WHEN ENGINE LIGHT CAME ON I THEN LOST POWER MY CAR SHUT OFF AND I WAS FORCED TO PULL OVER MY CAR WAS STALLED OUT I THEN HAD IT TOWED TO TOWSON FORD IN TOWSON MD THEY TOLD ME IT WAS MY COOLING SYSTEM AFTER TELLING A FEW FRIENDS OF MY ORDEAL ONE TOLD ME OF A RECALL FOR THE COOLING SYSTEM ON THE 96 TAURUS I THEN CONTACTED THE FORD MOTOR CO IN MICH. WHERE I WAS TREATED VERY RUDLY OVER THE PHONE I CALLED SEVERAL TIMES TO SPEAK TO A SUPERVISOR IWAS TOLD SEVERAL DIFFRENT TIMES THAT ONE WOULD CONTACT ME IT WASNT UNTIL I REFUSED TO HANG UP THE PHONE UNTIL I SPOKE TO A SUPERVISOR THAT I TALKED TO SOMEONE AFTER ALL THE TROUBLE I WENT THROUGH THEY TOLD ME FORD WAS NOT GOING TO HONOR MY REQUEST FOR FINANCIAL HELP WITH MY REPAIRS AFTER HAVING REPAIRS DONE MYSELF MY CAR CONTINUED TO HAVE PROBLEMS IT STARTED TO LEAK COOLING FLUID AND OVERHEAT I IMEDIATLY HAD IT TAKEN BACK TO TOWSON FORD THEY THEN TOLD ME I NEEDED NEW HEAD CYLINDERS WHICH MY EXTENDED WARRANTY WOULD NOT COVER AFTER HAVING THESE THINGS DONE MY CAR STILL LOSES POWER MY ENGINE LIGHT STAYS ON AND SOMETIMES DOES NOT CRANK OVER I TOOK IT BACK TO TOWSON FORD THEY PUT IT ON THE ANYLIZING MACHINE THEY FOUND OTHER PROBLEMS BUT COULD NOT TELL ME WHY ENGINE LIGHT STAYS ON WHY IT WONT CRANKOVER OR WHY IM LOSING POWER WHEN IM DRIVING PLEASE HELP ME FIND A SOLUTION I