2024 Ford Mustang

I am filing a safety complaint regarding an open manufacturer recall on my vehicle that has not been completed despite being scheduled for repair. On or about 2/16/2026, I scheduled the recall repair with an authorized dealership/service center. The repair was accepted and scheduled; however, the repair has not been completed to date. It has now been approximately 50 days (or more) since the scheduled appointment, and the recall remedy remains unresolved. Despite multiple attempts to follow up, the repair has not been performed, and no reasonable timeline has been provided for completion. This ongoing delay leaves the vehicle in an unrepaired condition subject to a known safety-related recall issue. Safety Concern: The unresolved recall defect presents a potential safety risk, as the manufacturer has identified the issue as significant enough to warrant a recall. The continued delay in remedy increases the risk of operating a vehicle with a known safety defect. Dealer / Manufacturer Response: •Recall repair was scheduled and acknowledged by the dealer - suburban ford of Ferndale. •Repair has not been completed after an extended period. •No adequate resolution timeline has been provided. •Communication regarding the delay has been insufficient. Impact: •Vehicle remains in an unsafe or potentially unsafe condition. •Loss of use / inability to rely on manufacturer recall remedy. •Unreasonable delay in addressing a safety recall. Requested Action: I am requesting that NHTSA: •Review this matter as a potential failure to timely remedy a safety recall •Ensure the manufacturer and/or dealer fulfills its obligations to complete the recall repair promptly •Investigate whether systemic delays or failures are occurring in the recall remedy process Additional Notes: This issue is not merely about the existence of a recall, but rather the failure to complete a scheduled recall repair within a reasonable timeframe after acceptance by the dealership.

I was driving one day when I began to hear a knocking sound on my vehicle. I then took the time to look up the recall on my current vehicle and it had mentioned “Rear Suspension Knuckles (24S49): Certain vehicles have defective rear suspension castings that can fail, leading to loss of vehicle control”. I just got off the phone with Ford and they expressed me how I do not have that recall under my vin however I am experiencing the exact same description of what is going on and I am trying to get it looked at, but when I told them that I need this issue resolved before something major happens to my vehicle. They had told me that I had to pay for the diagnostic fee as well as it may not be covered once it is fixed. The sound has only got louder and I am afraid I will be driving and something serious will happen.

My 2024 Ford Mustang has been experiencing a serious mechanical issue that the manufacturer has been unable to repair. The vehicle has been at the dealership for an extended period because a defective component cannot be replaced. Ford acknowledged that the required part has not yet been manufactured. The vehicle has remained unresolved for over five months. This creates a potential safety concern because the vehicle cannot be reliably used or repaired.

On [XXX], multiple electrical systems on my 2024 Ford Mustang suddenly failed while the vehicle was in normal operation. The following systems stopped functioning: HVAC/climate control, heated seats, outside temperature display, rear turn signals, and blind spot monitoring. No prior warning lights were displayed before the failure. These failures significantly compromised safety because the rear turn signals and blind spot monitoring stopped working without warning while driving. Loss of exterior signaling and driver-assistance systems created a risk of collision. The lack of HVAC also created visibility concerns due to inability to defog windows. The vehicle was taken to an authorized Ford dealer the same day. The dealer confirmed the issue, diagnosed water intrusion into the Body Control Module, and stated that the failure is linked to an open Ford recall regarding BCM water intrusion. The dealer has had the vehicle since 10/21/25, and the BCM and related components remain available for inspection. The repair has been delayed for nearly two months, and the dealer reports they are “waiting on engineering approval” from Ford with no estimated completion date. The defect has been reproduced and confirmed by the dealer but has not yet been repaired. The manufacturer has not inspected the vehicle directly, and no police or insurance inspection has occurred. The safety risk remains significant because BCM failure disables multiple critical signaling and monitoring systems without warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I own a new manual 2024 Ford Mustang GT now with 800 miles. When turning on the unit on 2 occasions, one on November 20 and another on December 3, documented with photographs and videos, the unit presents a black screen with no image. Either in reverse or drive without the possibility of viewing any image. The agency was notified and commented that these failures had never occurred.

The contact owns a 2024 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V546000 ( EXTERIOR LIGHTING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

While driving approximately 55 mph on a four-lane highway around 8 p.m., the rear window of my 2024 Mustang GT 5.0 Premium exploded/shattered and is now visibly pulling away from the frame. The glass appears ready to collapse inward. Weather conditions were damp with light misting rain and a temperature near 55°F. The rear defroster was not in use, and there were no warning signs or cracks prior to the failure. Only one other vehicle was nearby, so it is not consistent with road debris. The explosion/shatter occurred suddenly and without impact. Photos clearly show the glass shattered separating from the body seam. This presents a clear safety hazard because the rear window could shatter or detach while driving, risking injury to occupants and other motorists. I have photos documenting the damage. The vehicle has not yet been repaired. Ford dealership will be notified when they open in the morning. No injuries occurred, but safety risk is significant. This vehicle is a year old and is garage kept and not exposed to harsh environments. There was no reason for the window to shatter.

The contact owns a 2024 Ford Mustang. The contact stated that while driving at an undisclosed speed, the infotainment system failed to display pertinent vehicle information. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the system required a software update. The vehicle was repaired, but the failure reoccurred and had since become a regular failure. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 1,000.