I am filing a safety complaint regarding an open manufacturer recall on my vehicle that has not been completed despite being scheduled for repair. On or about 2/16/2026, I scheduled the recall repair with an authorized dealership/service center. The repair was accepted and scheduled; however, the repair has not been completed t…
Read full complaint
I am filing a safety complaint regarding an open manufacturer recall on my vehicle that has not been completed despite being scheduled for repair. On or about 2/16/2026, I scheduled the recall repair with an authorized dealership/service center. The repair was accepted and scheduled; however, the repair has not been completed to date. It has now been approximately 50 days (or more) since the scheduled appointment, and the recall remedy remains unresolved. Despite multiple attempts to follow up, the repair has not been performed, and no reasonable timeline has been provided for completion. This ongoing delay leaves the vehicle in an unrepaired condition subject to a known safety-related recall issue. Safety Concern: The unresolved recall defect presents a potential safety risk, as the manufacturer has identified the issue as significant enough to warrant a recall. The continued delay in remedy increases the risk of operating a vehicle with a known safety defect. Dealer / Manufacturer Response: •Recall repair was scheduled and acknowledged by the dealer - suburban ford of Ferndale. •Repair has not been completed after an extended period. •No adequate resolution timeline has been provided. •Communication regarding the delay has been insufficient. Impact: •Vehicle remains in an unsafe or potentially unsafe condition. •Loss of use / inability to rely on manufacturer recall remedy. •Unreasonable delay in addressing a safety recall. Requested Action: I am requesting that NHTSA: •Review this matter as a potential failure to timely remedy a safety recall •Ensure the manufacturer and/or dealer fulfills its obligations to complete the recall repair promptly •Investigate whether systemic delays or failures are occurring in the recall remedy process Additional Notes: This issue is not merely about the existence of a recall, but rather the failure to complete a scheduled recall repair within a reasonable timeframe after acceptance by the dealership.
NHTSA ODI #11729817
Mileage unknown · Dec 12, 2025
Electrical SystemExterior LightingLane Departure
On [XXX], multiple electrical systems on my 2024 Ford Mustang suddenly failed while the vehicle was in normal operation. The following systems stopped functioning: HVAC/climate control, heated seats, outside temperature display, rear turn signals, and blind spot monitoring. No prior warning lights were displayed before the failu…
Read full complaint
On [XXX], multiple electrical systems on my 2024 Ford Mustang suddenly failed while the vehicle was in normal operation. The following systems stopped functioning: HVAC/climate control, heated seats, outside temperature display, rear turn signals, and blind spot monitoring. No prior warning lights were displayed before the failure. These failures significantly compromised safety because the rear turn signals and blind spot monitoring stopped working without warning while driving. Loss of exterior signaling and driver-assistance systems created a risk of collision. The lack of HVAC also created visibility concerns due to inability to defog windows. The vehicle was taken to an authorized Ford dealer the same day. The dealer confirmed the issue, diagnosed water intrusion into the Body Control Module, and stated that the failure is linked to an open Ford recall regarding BCM water intrusion. The dealer has had the vehicle since 10/21/25, and the BCM and related components remain available for inspection. The repair has been delayed for nearly two months, and the dealer reports they are “waiting on engineering approval” from Ford with no estimated completion date. The defect has been reproduced and confirmed by the dealer but has not yet been repaired. The manufacturer has not inspected the vehicle directly, and no police or insurance inspection has occurred. The safety risk remains significant because BCM failure disables multiple critical signaling and monitoring systems without warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Ford Motor Company (Ford) is recalling certain 2024-2026 Mustang vehicles. The engine compartment wiring harness ground connections may fracture and result in a loss of drive power, or a loss of function in the windshield washing system, headlights, air conditioning, or engine cooling fan. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 108, "Lamps, Reflective Devices, and Associated Equipment," and 104, "Windshield Wiping and Washing Systems."
Consequence & remedy
Consequence: A loss of driver power increases the risk of a crash. In addition, a loss of headlight function or windshield washing system function can reduce visibility, increasing the risk of a crash.
Remedy: Dealers will replace the engine compartment wiring harness ground terminals, free of charge. Interim letters, notifying owners of the safety risk, were mailed September 5, 2026. Additional letters will be sent once the remedy is available, anticipated in March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C40. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on August 28, 2026.
Ford Motor Company (Ford) is recalling certain 2024-2026 Mustang and 2025-2026 Mustang GTD vehicles. During certain cold temperature conditions, the windshield wipers may function only at their high-speed setting and the washing system may fail to function properly.
Consequence & remedy
Consequence: Windshield wipers or a washing system that fails to function as intended can reduce visibility, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the wiper motor as necessary, free of charge. Owner notification letters were mailed August 11, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C32. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 2, 2026.
Ford Motor Company (Ford) is recalling certain 2024-2025 Mustang, and Mustang GTD vehicles. Water may enter the body control module and cause a loss of communication with the exterior lighting, including the license plate light, side marker, and tail lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: License plate, side marker, and tail lights that fail to illuminate as intended can reduce visibility to other drivers, increasing the risk of a crash.
Remedy: Dealers will inspect and seal the body seams as necessary. Dealers will also inspect the body control module for corrosion and replace it, if necessary. Repairs will be performed free of charge. Owner notification letters were mailed October 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C43.
Ford Motor Company (Ford) is recalling one 2024 Mustang vehicle that was repaired incorrectly under recall 24V802. The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect."
Consequence & remedy
Consequence: An instrument panel display that does not show critical information, such as warning lights or vehicle speed, increases the risk of a crash.
Remedy: A dealer will update the instrument panel cluster software, free of charge. Owner notification letters were mailed on September 12, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C35.
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Consequence & remedy
Consequence: A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on June 26, 2025. Additional letters will be mailed once the final remedy is available on each phase. Owner notification letters were sent on October 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S49.
Ford Motor Company (Ford) is recalling certain 2024 Mustang vehicles. The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect."
Consequence & remedy
Consequence: An instrument panel display that does not show critical information, such as warning lights or vehicle speed, increases the risk of a crash.
Remedy: Dealers will update the instrument panel cluster software, free of charge. Owner notification letters were mailed on February 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C35.
Additional source detail variants (2)
Electrical System: Instrument Cluster/panel
Ford Motor Company (Ford) is recalling certain 2024 Mustang vehicles. The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect."
Consequence: An instrument panel display that does not show critical information, such as warning lights or vehicle speed, increases the risk of a crash.
Remedy: Dealers will update the instrument panel cluster software, free of charge. Owner notification letters were mailed on February 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C35.
Electrical System:software
Ford Motor Company (Ford) is recalling certain 2024 Mustang vehicles. The Instrument Panel Cluster (IPC) may not illuminate at startup or while driving. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect."
Consequence: An instrument panel display that does not show critical information, such as warning lights or vehicle speed, increases the risk of a crash.
Remedy: Dealers will update the instrument panel cluster software, free of charge. Owner notification letters were mailed on February 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C35.
Ford Motor Company (Ford) is recalling certain 2023 Lincoln Corsair, 2023-2024 Escape, 2024 Mustang, and 2025 Explorer vehicles. The fuel injectors may have been assembled without O-ring support discs, which can result in a fuel leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will install new fuel injector O-rings and O-ring support discs, free of charge. Owner notification letters were mailed on October 7, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S54.
Ford Motor Company (Ford) is recalling certain 2024 Mustang vehicles. The rear suspension knuckles may have a casting defect that causes them to fail, which can result in a loss of vehicle handling and steering control.
Consequence & remedy
Consequence: A loss of vehicle handling and steering control increases the risk of a crash.
Remedy: Dealers will inspect and replace the rear suspension knuckle as necessary, free of charge. Owner notification letters were mailed August 26, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S49.
Ford Motor Company (Ford) is recalling certain 2024 Mustang vehicles. The brake fluid level sensor may not be properly configured after a Body Control Module (BCM) service update, resulting in a constantly illuminated brake fluid level warning light that can conceal a low brake fluid condition.
Consequence & remedy
Consequence: An undetected low brake fluid condition can lead to a loss of braking function, increasing the risk of a crash.
Remedy: Dealers will update the body control module (BCM) software, free of charge. Owner notification letters were mailed July 12, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S43.
Ford Motor Company (Ford) is recalling certain 2024 Mustang vehicles. The clutch pressure line may be improperly secured and contact hot exhaust components, which can result in melting of the clutch pressure line and cause a brake fluid leak.
Consequence & remedy
Consequence: A melted clutch pressure line can result in a loss of drive power, increases the risk of a crash. A brake fluid leak increases the risk of fire in the presence of an ignition source.
Remedy: Dealers will inspect the clutch pressure line and repair it as necessary, free of charge. Owner notification letters were mailed June 14, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S36.
Ford Motor Company (Ford) is recalling certain 2024 Mustang vehicles equipped with 2.3L engines. The low-pressure fuel supply line may be damaged or cut, which can result in a fuel leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire. In addition, a loss of fuel may result in an engine stall, increasing the risk of a crash.
Remedy: Dealers will replace the low-pressure fuel supply line, free of charge. Owner notification letters were mailed April 4, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S19.
Ford Motor Company (Ford) is recalling certain 2024 Mustang vehicles. The brake pedal assembly may have been manufactured incorrectly, which can result in a loose brake pedal.
Consequence & remedy
Consequence: A loose brake pedal can result in a loss of braking function, increasing the risk of a crash.
Remedy: Owners are advised not to drive their vehicle until the repair has been performed. Dealers will replace the brake pedal and bracket assembly, free of charge. Owner notification letters were mailed December 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S61.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2024 Ford Mustang Problems, Complaints & Recalls | Skip That Year
Illustration