2020 Ford Mustang

The contact owns a 2020 Ford Mustang. The contact stated that while driving at 15 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was taken to a dealer where it was diagnosed that coolant had leaked into the engine, causing misfiring codes and a lack of motive power which resulted in the engine needing to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 66,500.

The contact owns a 2020 Ford Mustang. The contact stated that while driving at an undisclosed speed, the contact became aware of an abnormal clicking sound. The contact drove the vehicle around the block. The contact noticed that the clicking sound had continued. The vehicle was taken to dealer where the vehicle was diagnosed and determined that both rear calibers were defective and was clamping down on the rotors. The contact was informed that the calipers and rotors needed to be replaced. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 12,000.

I am writing to formally lodge a complaint regarding a recurring issue with the rear camera system in my 2020 Ford Mustang. When attempting to engage the rear camera while reversing, a persistent blue screen obstructs the view, posing a significant safety hazard. After conducting thorough research, I have discovered that this problem is not isolated to my vehicle alone. Instead, it appears to be a widespread issue affecting numerous owners of Ford Mustangs. It has come to my attention that the root cause of this malfunction is attributed to faults within the wiring harness of the Mustang models. What is deeply concerning is that despite the prevalence of this issue and its potential implications for driver safety, Ford Motor Company has yet to initiate a recall to address and rectify the problem. It appears that there is a conscious decision to restrict the recall, leaving countless Mustang owners vulnerable to accidents and unnecessary risks. As a responsible consumer and advocate for road safety, I implore the NHTSA to investigate this matter urgently and compel Ford to take appropriate action. It is imperative that Ford acknowledges the severity of this defect and assumes responsibility by issuing a comprehensive recall to rectify the faulty wiring harnesses in all affected vehicles. Failure to address this issue promptly not only undermines consumer trust but also jeopardizes the well-being of drivers and pedestrians alike. I trust that the NHTSA will prioritize this complaint and take decisive steps to ensure the safety and welfare of all motorists. Thank you for your attention to this matter. I eagerly await your response and resolution.

I drove my car for 22 miles, parked, and after less than one hour we heard a loud noise from the house and upon checking, we noticed the car was on fire. The fire and smoke was coming from underneath the hood (left side). The car had recent software update and the collision detection and traction control were turned-off and unable to turn it back on. Not sure if the software update had anything to do with it, but thought it would be good to mention that. The fire department came out and said it may have been electrical.

The contact owns a 2020 Ford Mustang. The contact received notification of NHTSA Campaign Number: 23V727000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I hope this letter finds you well. I am writing to bring to your attention some serious safety issues that I have encountered with a 2020 Mustang that I purchased from CarMAX, West Valley on September 24, 2023. Soon after taking possession of the vehicle, I noticed a malfunction with the airbag system. It is disheartening to report that I had to endure a three-day wait to have the necessary repairs carried out. The delay in rectifying this crucial safety feature is highly concerning, as it exposes both the driver and passengers to unnecessary risks. Unfortunately, the problems did not end there. Shortly after the airbag issue was addressed, the engine light illuminated on the dashboard. Despite my efforts to troubleshoot the problem myself, the light remained illuminated, indicating a persisting issue with the engine. Not only did this cause me considerable inconvenience, but it also raised concerns about the overall reliability and safety of the vehicle. The most alarming incident occurred on October 2, 2023, when my car unexpectedly broke down while I was driving on the freeway. This unexpected failure not only posed a significant risk to my safety but also left me traumatically shaken by the experience. I cannot emphasize enough the fear and anxiety I felt as I navigated the dangerous situation caused by the vehicle's sudden malfunction. I am deeply disappointed by the lack of quality control and the subsequent safety hazards that have plagued my 2020 Mustang. As a consumer, I have a reasonable expectation that the vehicle I purchase will be safe and reliable. It is distressing to find myself in a situation where my safety and wellbeing are compromised due to these issues. I have taken my concerns up with CARMAX and I am waiting for a response. It is my hope that they will investigate the matter and take measures to address it. I will not stop fighting for the safety of my family and myself.

This 2020 Mustang GT VIN# [XXX] with 9,600 miles was a total loss that happened on 10/28/2022 paid out by Insurance company USAA 1-800-531-8111. Please take note that this vehicle was a TOTAL LOSS with severe FRAME DAMAGE. My Name is [XXX] and owned the vehicle when it was a TOTAL LOSS due to a meager collision on 10/28/2022. If you have any questions please contact me at [XXX] or [XXX] . I have all of the documents of the TOTAL LOSS and PAY OUT from USAA Ins. 1-800-531-8111. Thank you! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission issue. Transmission is leaking fluid. Vehicle is currently at my home waiting to go to dealership during normal business hours. Car started smoking and running hot while getting off the interstate. I was in a travel lane when this happened. Huge safety risk. Fire department was called to ensure there was not a fire that started. Car was towed to my home until it can be towed to a dealer during working hours. General vehicle inspection done by fire department to ensure there was not a fire. They advised the car not be driven until it has been inspected by Ford. No warnings or indications there was a problem other than the smoke billowing from the engine.

Intermittent loss of throttle with wrench light. Engine goes into derate, have to shut off car, let sit for 3-5 minutes, restart then ok until it occurs again. Loss of throttle at any time is unsafe. Two Ford dealers have tried to repair with no luck. They have replaced the throttle pedal assembly, the throttle body, and now the PCM. Problem is still present. Have an ongoing Ford customer service case #CAS44568044-D6G8F8. Still awaiting resolution. Vehicle is still under 3/36 Base warranty. Problem has been ongoing for a little over a year now.

The contact owns a 2020 Ford Mustang. The contact state that the while driving at an undisclosed speed and making a right turn, the vehicle failed to shift into 2nd gear and stalled. No warning lights were illuminated. The contact stated that upon inspecting under the hood of the vehicle, he noticed that the clutch fluid line had shifted back and forth causing the failure. Additionally, the contact stated that he smelled a burning fuel odor inside the engine. The contact stated that he was able to restart the vehicle and drove the vehicle in 1st gear. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 18,923.