2014 Ford Mustang

LACK OF RESPONSE FROM THE KISTLER FORD DEALERSHIP (5555 W. CENTRAL AVE. TOLEDO, OH 43615) TO REMEDY THE TAKATA AIR BAG RECALL. FOR OVER A YEAR I HAVE BEEN ON A WAITING LIST FOR PARTS AVAILABILITY TO CONDUCT THE REPAIR... IN FACT, MY NAME WAS TAKEN OFF THE ORIGINAL WAITING LIST FOR SOME REASON; IT WAS PUT BACK ON THE LIST A FEW MONTHS AGO WHEN I VISITED THE DEALERSHIP AND INQUIRED ABOUT THE STATUS OF THE PARTS/REPAIR. IT WAS ONLY AFTER I AGAIN VISITED THE DEALERSHIP EARLIER TODAY THAT SOMEONE IN THEIR PARTS DEPARTMENT ACKNOWLEDGED THAT PARTS WERE, IN FACT, AVAILABLE AND THAT THEY WOULD CONDUCT MY REPAIR TOMORROW, 7/17/2018. I ALSO FOUND IT DISTURBING THAT WITH PARTS IN INVENTORY, I WAS TOLD THAT MY NAME WAS NUMBER SEVEN ON THEIR WAITING LIST... APPARENTLY THERE ARE SIX PEOPLE IN FRONT OF ME WAITING FOR THE SAME REPAIR. I GUESS I SHOULD BE GRATEFUL THAT I AM BEING GIVEN PREFERENTIAL TREATMENT AND JUMPING AHEAD OF THE OTHERS WHO ARE ALSO "WAITING FOR PARTS" TO CONDUCT THIS REPAIR. I ALSO FIND IT IRONIC THAT I HAVE BEEN RECEIVING REPEATED FACE BOOK NOTICES FROM FORD IMPLYING THAT I AM BEING NEGLIGENT IN NOT GETTING THIS AIRBAG REPAIR DONE... I HAVE REPLIED TO THEIR E-MAILS EXPLAINING THAT THE "BALL IS IN THEIR COURT" WAITING FOR PARTS... THOUGHT YOU MIGHT WANT TO KNOW ABOUT THE APPARENT COMMUNICATION BREAKDOWN IN THE RECALL PROCESS BETWEEN FORD CORPORATE AND THEIR DEALERS WHO APPEAR NOT TO BE TAKING THIS ISSUE VERY SERIOUSLY.

ADVANCED TRACK LIGHT KEPT COMING ON AS WELL AS TRACTION CONTROL LIGHTS THOUGH CAR WAS FINE THEN NEW YEARS EVE A DRIVER CAUSED ME TO HAVE AN ACCIDENT AND SECONDS BEFORE IMPACT MY BRAKES LOCKED UP, AND STEERING WHEEL LOCKED UP. I THEN IMPACTED AND THE FRONT PASSENGER AND DRIVER AIRBAGS DID NOT DEPLOY WHICH COULD OF KILLED ME AND MY PASSENGER AS WE WERE BOTH SEVERELY HURT FROM SLAMMING AGAINST THE STEERING WHEEL AND HIM THE DASHBOARD. THIS HAPPENED ON A CITY STREET IRVING BOLIVARD AT A SPEED OF 40MPH. CURRENTLY THE CRASH IS BEING INVESTIGATED BY MY INSURANCE COMPANY MY NAME IS [XXX] AND MY NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TAKATA RECALL, I RECEIVED THIS RECALL NOTICE MARCH 2017 AND CALLED TO SET UP AN APPOINTED TO HAVE THIS ISSUE ADDRESSED AND TO DATE I HAVEN'T HEARD FROM THE DEALERSHIP. 10-26-2017. I HAVE CALLED THE DEALERSHIP THREE TIMES AND ONE SAID THEY HAD LOST MY INFORMATION AND I GAVE IT TO THEM AGAIN. I ALSO CALLED FORD. I HAVEN'T HEARD ANYTHING SINCE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ANDY MOHR FORD LOCATED AT 2713 E MAIN ST, PLAINFIELD, IN 46168, CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL - IN MAY 2015, MY CLIENT RECEIVED A NHTSA RECALL 15V319 FOR THE AIRBAG AND BROUGHT HER VEHICLE TO A LOCAL FORD DEALERSHIP TO COMPLY WITH THE RECALL NOTICE. AT THAT TIME, SHE WAS ADVISED THAT THE REPLACEMENT AIRBAG WASN'T AVAILABLE AND THEY DID NOT HAVE A TIME AS TO WHEN IT WOULD BE AVAILABLE. ON AUGUST 22, 2016, MY CLIENT WAS DRIVING HER 2014 FORD MUSTANG WHEN SHE REAR-ENDED A VEHICLE. UPON IMPACT, THE AIRBAG DEPLOYED AND CAUSED PAINFUL LACERATIONS, ABRASIONS AND BURNS RELATED TO THE INFLATOR'S EXPLODING METAL FRAGMENTS. MY CLIENT TOOK HER VEHICLE TO THE LOCAL FORD DEALERSHIP FOR REPAIRS AND WAS TOLD THAT THE AIRBAG WAS STILL NOT AVAILABLE AND HER VEHICLE COULD NOT BE REPAIRED. THE LOCAL FORD DEALERSHIP DID NOT OFFER HER ALTERNATE VEHICLE TRANSPORTATION. SHE HAD TO PURCHASE ANOTHER VEHICLE AND CONTINUE PAYING ON THE MUSTANG ENDURING 2 CAR PAYMENTS AND INSURANCE. HER VEHICLE WAS REPAIRED IN MARCH, 2017.

TAKATA RECALL - THIS 2014 MUSTANG HAS APPROXIMATELY 22700 MILES AND HAS BEEN SUBJECT TO THE TAKATA AIRBAG RECALL FOR APPROXIMATELY TWO YEARS. THOUGH FORD HAS NOTIFIED ME THAT AIRBAGS ARE AVAILABLE, I CANNOT GET A DEALER (I'VE BEEN TO TWO) TO INSTALL THE AIRBAG. ADDITIONALLY, THE CAR HAS AN ELECTRICAL FAULT IN THE ENGINE MANAGEMENT SYSTEM THAT HAS BEEN NOTED SINCE THE CAR HAD 5000 MILES ON IT. DESPITE MORE THAN FIVE TRIPS TO THE DEALER AND MORE THAN 28 DAYS IN THE SHOP, THE CAR IS STILL UNREPAIRED. THE FORD ENGINEER'S LATEST SPECULATION AS TO THE CAUSE IS A SOFTWARE PROBLEM, WHICH HE ACKNOWLEDGED COULD AFFECT ALL SYSTEMS, INCLUDING BRAKES, THROTTLE CONTROL, LIGHTING, AND THE AIRBAGS TO NAME A FEW. BBB'S AUTOLINE ARBITRATOR AGREED THAT THE CAR IS UNSAFE TO DRIVE AND ORDERED FORD TO REPURCHASE THE VEHICLE. HOWEVER, FORD DID NOT DO SO WITHIN THE ALLOTTED TIME DUE TO FRIVOLOUS DOCUMENT REQUESTS THAT DELAYED THE PROCESS, AND THEIR REFUSAL TO INSPECT THE CAR ON SITE OR PICK THE CAR UP WITH A WRECKER AT A REASONABLE TIME. THEY INSISTED THAT I DRIVE THE CAR, WHICH I NOW REFUSE TO DO SO. THERE ARE OTHER DOCUMENTS AVAILABLE, THESE ARE THE PRIMARY DOCUMENTS RELATED TO THE CLAIM.

TAKATA RECALL- I WAS IN A CAR ACCIDENT IN WHICH ANOTHER DRIVER DID AN ILLEGAL UTURN IN FRONT OF ME AND I T-BONED THEM. THE BULK OF THE DAMAGE WAS ON THE PASSENGER SIDE. THE DRIVERS SIDE AIRBAG DEPLOYED WITH SUCH INTENSITY THAT IT BROKE MY ARM AND DISLOCATED MY ELBOW. I ACCUMULATED OF $160K IN MEDICAL BILLS THAT I ULTIMATELY HAD TO REIMBURSE MY HEALTH INSURANCE COMPANY BECAUSE THE OTHER DRIVERS INSURANCE WAS MINIMAL. I DID NOT RECEIVE A RECALL NOTICE UNTIL MONTHS AFTER THE ACCIDENT. I LIVE IN THE SOUTH WHERE THE HUMIDITY IS GREAT AND ACCORDING TO THE CLASS ACTION IT CAUSED THEM TO DEPLOY WITH GREAT PRESSURE. I CONTACTED THE CLASS ACTION PEOPLE AND THEY SAID MY VIN WAS NOT INCLUDED IN THE RECALL AND IT CLEARLY IS.