2013 Ford Mustang

TL* THE CONTACT OWNS A 2013 FORD MUSTANG. WHILE DRIVING 10 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE DRIVER'S AIR BAG EXPLODED, CAUSING SMALL METAL FRAGMENTS (SHRAPNEL) AND SMOKE TO ENTER THE CABIN OF THE VEHICLE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE SCENE. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE CRASH. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS). THE FAILURE MILEAGE WAS 80,000.

I'M A LONG TIME FORD OWNER. IN JULY, 2017 THE ELECTRONIC POWER STEERING ON MY 2013 MUSTANG GT WHICH HAD LESS THAN 40K MILES, MALFUNCTIONED WHICH IN TURN RESULTED IN THE LOSS OF TRACTION CONTROL, ABS AND OTHER ELECTRONIC ASSIST FUNCTIONS. AFTER BEING INFORMED THAT MY WARRANTY WAS EXPIRE, I WAS QUOTED OVER $2.2K. ANNOYED THAT A LOW MILEAGE CAR WHICH WAS LESS THAN 4 YEARS OLD COULD HAVE AN ISSUE LIKE THIS, I CHOSE TO DRIVE IT WITHOUT POWER STEERING. FAST FORWARD TO JANUARY 2018, I BROUGHT THE CAR TO THE DEALERSHIP FOR AN OIL CHANGE WHICH HAPPENED TO LOSE ALL STEERING FUNCTION WHILE IN THEIR POSSESSION. THE DEALERSHIP EXPLAINED THAT THE CAR WAS A TICKING TIME BOMB AND THAT I SHOULD BE GRATEFUL THAT THE STEERING DIDN'T GO OUT WHILE I WAS ON THE ROAD. I WAS BLOWN AWAY BECAUSE THEY NEVER INFORMED ME THAT I WOULD LOSE ALL STEERING IN THE ORIGINAL DIAGNOSIS 6 MONTHS EARLIER. I CONTACTED FORD CONSUMER AFFAIRS AND THEY JUST FILED IT AWAY AND DON'T WANT TO ACKNOWLEDGE THE ISSUE DUE TO THE POTENTIAL LIABILITY IT CAN FACE FOR SELLING CARS WITH FAULTY STEERING THAT ARE LIKELY TO FAIL ON THE ROAD. FORD'S POWER STEERING ISSUES ARE WELL-KNOWN, BUT THE ASSOCIATED CATASTROPHIC STEERING FAILURE IS NOT. BASICALLY, IF YOU DRIVE A FORD PRODUCT AND THE POWER STEERING GOES OUT, YOU ARE DRIVING A DEATH TRAP.

TL* THE CONTACT OWNS A 2013 FORD MUSTANG. WHILE DRIVING 10 MPH, THE VEHICLE WENT INTO LIMP MODE WITHOUT WARNING. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME AND LATER TOOK IT TO CAPITOL FORD LINCOLN OF WILMINGTON (4222 OLEANDER, WILMINGTON, NC 28403 910-378-3858) WHERE IT WAS DIAGNOSED THAT THE THROTTLE FAILED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.

WAS DRIVING MY 2013 MUSTANG HOME FROM MY PARENTS HOUSE THE CAR DIDN'T WANT TO SHIFT OR MOVE EVEN AT FULL THROTTLE STOP IN THE MIDDLE OF THE ROAD SHUT THE VEHICLE OFF AND RESTARTED IT DROVE HOME JUST FINE. WENT TO DRIVE IT LATER THAT NIGHT AND AGAIN CAR DIDN'T WANT TO SHIFT NOR MOVE BUT THIS TIME I LOST MY SPEEDOMETER AND ALL MY DIGITAL DISPLAY IN THE CENTER WENT BLANK. AS THE DAYS AND WEEKS WENT BY THE PROBLEM STARTED BECOMING MORE FREQUENT SO I TOOK IT TO AN AUTO ZONE TO GET THE CODES CHECKED HAD CODES P0720 AND P0722 (OUTPUT SPEED SENSOR INSIDE MOLDED LEAD FRAME) COME UP ON THE CODE READER. I THEN CALLED MY COUSIN WHO IS A FORD DEALER MECHANIC TO LOOK UP MY CODES AND HE TOLD ME TO COME BY THE SHOP AND SHOWED ME WHAT THE CODES WERE FROM THE SOFTWARE FROM FORD THEY USED. WE THEN LOOKED UP TO SEE IF THERE WAS A RECALL ON THE PART AND FOUND A RECALL FROM FORD FOR THE 2012 MUSTANG WITH THE 6R80 WHICH IS THE SAME AUTO TRANSMISSION THAT I HAVE. THE CUT OFF BUILD DATE FOR THE RECALL WAS FEBRUARY 2012 AND MY VEHICLE WAS MADE IN AUGUST OF 2012. I ALSO READ OF OTHER PEOPLE WITH THE SAME YEAR AND TRANSMISSION THAT I HAVE HAVING THE SAME ISSUES AS ME. I CALLED FORD CUSTOMER SERVICE TO SEE IF I THEY WOULD EXTEND THE RECALL TO COVER 2013 MUSTANGS THEY SAID THEY WOULD NOT. I PERSONALLY HAVE HAD MULTIPLE TIMES WHERE THE SHIFTING HAS ALMOST CAUSED A WRECK. AN INSTANCE HERE RECENTLY WAS I WAS PULLING OUT OF THE PARKING LOT OF THE COMPANY I WORK AT AND THE CAR STARTED OFF FINE THEN STALLED AND DIDN'T WANT TO GO AND ALMOST GOT T BONED. ANOTHER INSTANCE WAS A COUPLE DAYS BEFORE THANKSGIVING AND I WAS HEADED TO MY PARENTS HOUSE AND JUST MERGED ONTO THE HIGHWAY AND THE CAR STARTED ACTING UP AND COULD OF EASILY CAUSED A PILE UP NEAR THE RAMP AND GOT SOMEONE KILLED.BOUGHT THE CAR FROM A FORD DEALERSHIP WITH 34K MILES NOW HAS ABOUT 76K MILES.

WHILE DRIVING VEHICLE LESS THAN A MILE FROM MY HOME NOTICED I HAD NO AIR WHEN I HIT THE AC BUTTON AS IT WAS VERY WARM DAY THIS HAS HAPPENED INTERMITTENTLY IN THE LAST 2 YEARS , SO I PULLED OVER AND TURNED THE CAR OFF AND RESTARTED AND THE AIR AND A/C BEGAN WORKING. I TOOK INTO FORD WHEN CAR WAS STILL UNDER THE 3 YEAR 36000 MILE BUMPER TO BUMPER WARRANTY FOR THIS ISSUE AND WAS BASICALLY TOLD THEY COULD NOT DO ANYTHING SINCE IT WAS NO OCCURRING AT THAT TIME. I HAVE ALSO HAD ISSUES WITH WINDOWS FOGGING UP WHILE DRIVING AFTER JUST STARTING THE VEHICLE SINCE OWNING IT. THIS CAR ALSO HAS A DEFECTIVE CLEAR COAT FINISH ON THE BACK OF VEHICLE TRUNK AREA. THE CLEAR COAT ON THE BLACK PANEL OF THE TRUNK IS PEELING OFF THIS CAR IS ONLY 4 YEARS OLD AND THIS IS COMPLETELY UNACCEPTABLE. I CANNOT BELIEVE THE CLEARCOAT IS PEELING OFF AS BADLY IS IT IS. I AM EMBARRASSED TO DRIVE THIS CAR WITH THE CLEARCOAT PEELING OFF THE WAY IT IS. THIS SHOULD NOT BE HAPPENING AT ALL. I HAVE OWNED FORD VEHICLES MY WHOLE LIFE AND AM EXTREMELY DISAPPOINTED WITH THE QUALITY OF THIS MUSTANG(WHICH I HAD TO SAVE MY MONEY FOUR 4 YEARS BEFORE I COULD BUY ONE) I HAD A 1995 MUSTANG GT FOR 13 YEARS NEVER HAD ANY ISSUES WITH THE PAINT ON IT. I HAVE ALWAYS BOUGHT FORD BUT I WILL NEVER BUY ANOTHER FORD VEHICLE AGAIN. I STILL CANNOT BELIEVE THE FINISH IS PEELING OFF ON A 4 YR OLD VEHICLE. I AM ALSO VERY UNHAPPY WITH THE FACT THAT I HAD TO DRIVE MY CAR FOR OVER A YEAR AND A HALF WITH DEFECTIVE DRIVERS SIDE AIRBAG BEFORE THEY ACTUALLY REPLACED IT. I HAD TO REDUCE MY DRIVING UNTIL IT WAS REPLACED ALMOST A YEAR AND A HALF AFTER RECEIVING THE RECALL NOTICE.

I HAVE ALWAYS HAD MY 2013 FORD MUSTANG SERVICED BY LICENSED FORD DEALERS. IT HAS ALWAYS HAD REGULAR MAINTENANCE. ON TWO OCCASIONS, I BROUGHT THE RECALL TO THE ATTENTION OF THE FORD SERVICE DEPT. HOWEVER FORD HAS NEVER ATTEMPTED TO FIX THE PROBLEM. IN FACT, FORD HAS NEVER EVEN NOTIFIED ME OF THE PENDING RECALL - EVEN WHEN I HAVE HAD FORD SERVICE PERFORM MAINTENANCE ON THE CAR. FORD IS IGNORING THE RECALL AND NECESSARY REPAIRS TO THE CAR. THIS CAR IS NOT SAFE TO DRIVE!