Power Train. Review the 177 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Air Bags. Review the 158 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Vehicle Speed Control. Review the 35 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

20 crash reports2 fire reports9 injury reports

What owners actually said

469 reports

Mileage unknown · Nov 9, 2017

Air Bags

TAKATA RECALL - STILL WAITING FOR KEARNY PEARSON FORD TO CONTACT ME FOR REPLACEMENT THE AIRBAG. BOOKED AN APPOINTMENT IN AUGUST 2017 BUT THEY SAID I NEED TO WAIT FOR THEM TO CONTACT ME WHEN THEY HAVE THE PIECES IN STOCK.

NHTSA ODI #11044778

Mileage unknown · Nov 8, 2017

Air Bags

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (NORTH COUNTY FORD, 450 W VISTA WAY, VISTA, CA 92083, (760) 945-9900) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 8/6/18*JB

NHTSA ODI #11044740

Mileage unknown · Nov 7, 2017

Air Bags

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (FOWLERVILLE FORD, 8100 COUNTRY CORNER DR, FOWLERVILLE, MI 48836, (517) 223-7777) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI #11044095

Mileage unknown · Nov 6, 2017

Air Bags

TAKATA RECALL: FORD DEALER ( NORTH CENTRAL FORD ) THEY STATED THAT FORD HAS NOT INFORMED THEM HOW TO HANDLE THIS RECALL. THERE ARE NO PARTS TO HANDLE IT. WHAT IF MY SON IS IN THE PASSENGER SEAT. THE AIRBAG DEPLOYS KILLING HIM OR WHO EVER IS IN THE PASSENGER SEAT. HOW ARE WE GOING TO FIX THIS?

NHTSA ODI #11043719

Mileage unknown · Nov 1, 2017

Air Bags

TAKATA RECALL - IT IS COMPLETELY UNACCEPTABLE THAT SHRAPNEL CAN KILL ME IF THE AIR BAGS DEPLOY RATHER THAN THE ACCIDENT! IMMEDIATE ACTION IS NEEDED FOR REPLACEMENT!! I HAVE NOT ONE BUT TWO CARD AFFECTED!

NHTSA ODI #11042238

Mileage unknown · Nov 1, 2017

Air Bags

PASSENGER AIRBAG STILL HAS NOT BEEN REPLACED. IT WAS RECALLED SOMETIME AGO, AND I HAVE NOT BEEN NOTIFIED OF A DATE IT WILL BE FIXED.

NHTSA ODI #11042182

Mileage unknown · Nov 1, 2017

Air Bags

TAKATA RECALL I HAVE NOT HAD AN ACCIDENT, BUT HAVE CONTACTED NUMEROUS FORD DEALERS IN AN ATTEMPT TO HAVE THIS RECALL SATISFIED, WITH NO SATISFACTION.

NHTSA ODI #11041979

Mileage unknown · Oct 30, 2017

Air Bags

TAKATA RECALL. I AM UNABLE TO GET A REPLACEMENT PASSENGER SIDE AIRBAG AND THE DEALERSHIP IS TELLING ME THERE IS NO REMEDY AVAILABLE. I HAVE RECEIVED BANKRUPTCY NOTICE REGARDING THIS AND DO NOT FEEL THAT I SHOULD HAVE TO PAY TO GET THIS FIXED, IF PARTS ARE FINALLY AVAILABLE. PLEASE ADVISE ON THE DIRECTION I SHOULD GO TO MAKE MY C…

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NHTSA ODI #11041419

Mileage unknown · Oct 28, 2017

Service BrakesStructureWheels

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COMPLAINT/CONSUMER INFORMATION [XXX] [XXX] [XXX] BUSINESS INFORMATION CARMAX , INC. 12800 TUCKAHOE CREEK PKWY RICHMOND, VA 23238 COMPLAINT SUMMARY COMPLAINT TYPE: CONSUMER TO BUSINESS COMPLAINT NATURE OF COMPLAINT: PRODUCT ISSUES PROBLEM DESCRIPTION: I BOUGHT A 2012 MUSTANG THROUGH CARMAX ON OR ABOUT 10/23/2017 FROM THE LITHIA SPRINGS LOCATION ONLY TO GET LIE TO AND GIVING FALSE PRETENSES AND FRAUD ,THEY LIE TO SEVERAL TIMES OVER WHEN I HAVE DOCUMENTATION THAT STATES IF A CUSTOMER FINDS ANY PROBLEMS WITH THERE VEHICLE AND IF THERE NOT SATISFIED WITH THERE PURCHASE A CUSTOMER CAN GET THERE MONEY BACK THEY HAVE 5 DAYS TO RETURN AND A CUSTOMER HAS THIRTY DAYS TO GET ANY REPAIRS OR ISSUES RESOLVED ,MY VEHICLE HAS SET IN SERVICE EVERY SENSE I BOUGHT AND WHEN I TOOK THE VEHICLE TO CARMAX I'VE HAVE BEEN TREATED LIKE WHO CARES ,THEY NOTHING TO MY VEHICLE I'M GETTING MY MONEY BACK I WAS LIE TO ABOUT THE SERVICE TO BE DONE ,I HAVE WITNEESS THAT HEARD SALES MANAGERS LIE ABOUT WHAT NEEDED TO BE DONE WHEN I TRIED TO EXPLAIN I WAS THREATEN AND TOLD THAT NOTHING WAS GOING TO BE DONE ,THE BRAKES WERE BAD I ALMOST WRECK IN THE CAR WITH MISS MATCH TIRES ,CARMAX IS COMMITTING FRAUD I HAVE ON BLACK AND WHITE BECAUSE I CALLED THE EXECUTIVE CUSTOMER RELATIONS,THEY TOLD AS I RECORDED THE INCIDENT IN FRONT OF TWO MANAGERS THAT LIE TO ME AND TOLD ME MY 5 DAYS WAS UP AND THAT I COULDN'T GET MY MONEY BACK I'M GOING IT FILE OTHER COMPLAINTS,THE SERVICE DEPARTMENT DID NOT DO ANYTHING TO MY VEHICLE I DO HAVE SOME DOCUMENTATION SIGNED STATING THAT COSMIC PROBLEMS WILL BE FIXED THEY DID NOT FIX ANY ISSUES ,I FOUND PROBLEMS WITH THIS CAR AND CARMAX IS FALSELY ADVERTISING SO THEY WON'T FIX ANY ISSUES ,THERE WAS NO SERVICE FOUND TO BE DONE ON THIS 2012 MUSTANG, I WILL SEEK LEGAL ACTION FOR FRAUD AND BRAKES ARE BAD AND TIRES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ODI #11040662

Mileage unknown · Oct 27, 2017

Air Bags

TAKATA RECALL - WE HAVE CONTACTED THE FORD DEALERSHIP SEVERAL TIMES REGARDING THE RECALL FOR THE TAKATA AIRBAG INFLATOR. WE ARE TOLD THE DEALERSHIP DOES NOT HAVE THE PARTS TO MAKE THE NECESSARY REPAIR, AND IS WAITING FOR THE MANUFACTURER TO SEND THEM THE PARTS.

NHTSA ODI #11040457

Official recalls

21V081000 · Air Bags:frontal; Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

Feb 16, 2021

Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Consequence & remedy

Consequence: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.

Additional source detail variants (3)

Air Bags:frontal:passenger Side:inflator Module

Consequence: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.

Air Bags:frontal:driver Side:inflator Module

Air Bags:frontal

19V001000 · Air Bags:frontal:passenger Side:inflator Module

Jan 7, 2019

Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Consequence & remedy

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.

17V024000 · Air Bags:frontal:passenger Side:inflator Module

Jan 10, 2017

Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Consequence & remedy

Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.

16V248000 · Power Train:automatic Transmission

Apr 27, 2016

Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford F-150 trucks, 2012 Ford Expedition, Lincoln Navigator, and Ford Mustang vehicles. The affected vehicles are equipped with an automatic transmission that may unexpectedly downshift to first gear, regardless of vehicle speed.

Consequence & remedy

Consequence: An unexpected downshift into first gear can cause the vehicle to slow down suddenly without warning and the rear tires may slide or lock, increasing the risk of a crash.

Remedy: Ford will notify owners, and dealers will reprogram the powertrain control module with updated software, free of charge. The recall began on September 19, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S19.

15V319000 · Air Bags:frontal:driver Side:inflator Module

May 28, 2015

Ford Motor Company (Ford) is recalling certain model year 2005-2014 Mustang vehicles manufactured April 6, 2004, to June 21, 2014, and 2005-2006 GT vehicles manufactured February 20, 2004, to September 22, 2006. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.

Consequence & remedy

Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the front driver side air bag inflator, free of charge. The recall began on June 10, 2016. Even if interim repairs were performed under safety recall 14V-802, owners must bring their vehicles in for the final remedy. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S21. Note: This recall supersedes safety recall 14V-802.

12V190000 · Exterior Lighting:back Up Lights; Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

May 3, 2012

FORD IS RECALLING CERTAIN MODEL YEAR 2011-2012 FORD F-150, 2012 EXPEDITION AND LINCOLN NAVIGATOR, AND 2012-2013 MUSTANG VEHICLES, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NOS. 102, "TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT" AND 108 LAMPS, REFLECTIVE DEVICES AND ASSOCIATED EQUIPMENT. THESE VEHICLES MAY HAVE A TRANSMISSION RANGE SENSOR (TRS) THAT WAS CALIBRATED OUT OF SPECIFICATION FOR REVERSE GEAR.

Consequence & remedy

Consequence: IF THIS CONDITION EXISTS, THE TRANSMISSION MAY NOT GO INTO REVERSE OR WHEN THE DRIVER PUSHES THE SHIFT LEVER IN THE REVERSE R POSITION AND THE VEHICLES TRANSMISSION DOES GO IN REVERSE, THE R MAY NOT ILLUMINATE ON THE DASHBOARD OF THE F-150, EXPEDITION, OR NAVIGATOR MODELS AND/OR THE BACKUP LAMP ON THE REAR OF THE F-150, EXPEDITION, NAVIGATOR, OR MUSTANG VEHICLES MAY NOT ILLUMINATE. THESE CONDITIONS INCREASE THE RISK OF A CRASH OR A PEDESTRIAN BEING STRUCK DUE TO THE VEHICLES NOT SIGNALING IT IS IN REVERSE.

Remedy: FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE TRS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 11, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.

Additional source detail variants (2)

Exterior Lighting:back Up Lights

Consequence: IF THIS CONDITION EXISTS, THE TRANSMISSION MAY NOT GO INTO REVERSE OR WHEN THE DRIVER PUSHES THE SHIFT LEVER IN THE REVERSE R POSITION AND THE VEHICLES TRANSMISSION DOES GO IN REVERSE, THE R MAY NOT ILLUMINATE ON THE DASHBOARD OF THE F-150, EXPEDITION, OR NAVIGATOR MODELS AND/OR THE BACKUP LAMP ON THE REAR OF THE F-150, EXPEDITION, NAVIGATOR, OR MUSTANG VEHICLES MAY NOT ILLUMINATE. THESE CONDITIONS INCREASE THE RISK OF A CRASH OR A PEDESTRIAN BEING STRUCK DUE TO THE VEHICLES NOT SIGNALING IT IS IN REVERSE.

Remedy: FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE TRS AS NECESSARY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 11, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.

Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

PE11024 · Inability To Shift Gears On Acceleration

Opened Aug 3, 2011 · Closed Dec 14, 2011

Status: closed (inferred from source dates) · Power Train:manual Transmission

The Office of Defects Investigations (ODI) analyzed complaint data provided by Ford as well as complaints submitted to ODI from consumers.In total, there were 364 unique reports indicating various shift quality issues while driving.Ford identified several factors that may contribute to shift quality concerns in the subject vehicles, including cold transmission, clutch stay-out at high engine speeds, gear clash or grinding, and gradual loosening of clutch plate bolts in some early production vehicles.The largest percentage of complaints indicated higher than expected shift efforts in cold ambient temperatures.These complaints were related to transmission fluid viscosity and the higher shift efforts resolved themselves with the drivetrain warming.Ford published technical service bulletin TSB 11-3-18 to inform technicians that a lower viscosity fluid was available for use to address the cold shift issues.The clutch stay-out condition typically occurs at engine speeds greater than 4000 rpm.It does not prevent the selection of any gear, but may delay clutch re-engagement depending on how long the driver maintains the higher engine speed.Ford identified rotating inertia of the clutch components as the root cause and replacement clutch pedal parts were made available under Ford TSB 10-19-4.A number of reports alleged increasing difficulty selecting gears along with gear clash or grinding.Grinding or notchy gear shifts may be caused by gradual loosening of clutch plate fasteners, which is promoted by certain aggressive shifting.This condition is progressive in nature and initially results in symptoms related to shift quality/feel.Clutch plate bolt loosening will not result in inability to select any gear unless the progressive symptoms are ignored until complete clutch failure occurs.ODI?s analysis identified only five complaints alleging an inability to shift into gear due to loose clutch plate bolts.None of these resulted in a stall and gear shifting could occur before engine start.A revised fastener was designed and implemented in production and is available for service through a special service message.There is no indication of loss of motive power or unreasonable safety risk associated with the alleged defect in the subject vehicles.This preliminary evaluation is closed.