2011 Ford Mustang

MY BACK PASSENGER FLOOR IS SOAKING WET FOR NO REASON. I HAVE HAD ISSUES WITH MY AIR CONDITIONING. DEALERSHIP SAID I HAD A LEAK BUT COULD NOT FIND THE PROBLEM. I RESEARCHED WHEN THEY COULDN'T FIND IT. MY CAR STARTED TO NOT ONLY BLOW HOT AIR, BUT STARTED SMELLING MOLDY. MY CABIN AIR FILTER AND THE CARPARTMENT WAS FULL OF WATER. THE FILTER WAS SOAKING WET AND FULL OF MOLD. I CHANGE IT AND DRAINED THE WATER MYSELF. MY CAR AC RAN BETTER THAN EVER UP TO YESTERDAY. MY AC IS NOT BLOWING THE ICE COLD AIR AND THEIR IS LOTS OF WATER ON THE BACK FLOOR. I HAVE HEATED SEATS. THE ELECTRICAL PARTS ARE UNDER THE SEATS. I WAS TOLD BY THE DEALERSHIP I HAVE THE BEST WARRANTY BUT IT DOESN'T COVER WATER. IT DIDN'T COVER THE AC EITHER. I'M TOLD I'M GOING TO HAVE TO PAY ANOTHER $300+ TO FIX MY CAR WHEN THIS IS A PROBLEM WITH 2005- PRESENT MUSTANGS. LOOK AT HTTP://WWW.ALLFORDMUSTANGS.COM/FORUMS/2011-2014-MUSTANG-TALK/441897-2011-GT-PASSENGER-FOOT-WELLS-FLOODED-DURING-RAINSTORM.HTML#/FORUMSITE/20799/TOPICS/441897?PAGE=1. HE HAD THE SAME ISSUE. I'M STILL WAITING FOR MY SEAT BELT RECALL TO BE FIXED. I'VE HAD MY SEAT BELT WARNING A YEAR AFTER I GOT THE CAR. I WAS TOLD IT TOO WASN'T COVERED BY THE WARRANTY AND I WOULD HAVE TO PAY FOR THE DIAGNOSTIC TO SEE WHAT IS CAUSING THE WARNING LIGHT ON MY DASH. FORD NEEDS TO BE HELD RESPONSIBLE FOR THEIR CARS AND START FIXING THEM. I HAVE SEVERE ALLERGIES. MY BACK SEAT ALREADY HAS GREEN LOOKING MOLD ON THE CARPET THAT OBVIOUSLY THE WATER HAS BEEN THERE FOR SOME TIME. I'M VERY UPSET BY HOW IT'S ABOUT THE MONEY AND NOT THE CUSTOMER SERVICE ANYMORE. I DON'T FEEL SAFE AND I OWE TOO MUCH. I CAN'T GET OUT OF MY CAR LOAN SO I'M STUCK WITH THIS LEMON. PLEASE, PLEASE HELP ME. LOOK INTO THE MULTIPLE COMPLAINTS OUT ON THE INTERNET ABOUT THE CABIN AIR FILTER DRAIN BACKING UP INSIDE THE CAR. FORD NEEDS TO FIND A SOLUTION AND FIX THE DAMAGES DONE SO FAR. MY CAR STAYS IN A GARAGE EXCEPT WHEN I'M AT WORK. I HOPE YOU WILL LOOK INTO MY ISSUE. THANK YOU FOR YOUR TIME.

WHEN THE CAR WAS ABOUT 3 YEARS OLD, I STARTED TO FEEL A QUICK LOSS OF POWER IN THE STEERING WHEN MAKING A TURN. IT HAD ONLY LASTED A SECOND AND ONLY HAPPENED AT LOW SPEED IN PARKING LOTS BUT HAPPEN WHILE I WAS DRIVING SO I TOOK IT TO THE FORD DEALER IN FULLERTON CA. THEY SAID IT WAS A SOFTWARE PROBLEM AND THEY UPDATED THE SOFTWARE. THE PROBLEM DISAPPEARED BUT THEN REAPPEARED ABOUT A YEAR LATER. I CONTINUED TO DRIVE IT CAUSE IT WAS ONLY OCCASIONALLY AT LOW SPEED FOR A HALF SECOND IN PARKING LOTS. THEN IN THE MORNING OF OCTOBER 16, 2015, THE STEERING OF THE CAR LOCKED WHILE I WAS IN THE MIDDLE OF THE STREET FOR ABOUT 5 SECONDS. TWO YELLOW WARNING LIGHTS THEN CAME ON IN THE DASH AND THE STEERING RELEASED. ONE WARNING LIGHT SAID "SERVICE ADVANCE TRAC." I SLOWLY DROVE IT TO THE FORD DEALER IN FULLERTON ON RESIDENTIAL STREETS SINCE IT WAS NEARBY. I NO LONGER FELT SAFE TO DRIVE THE CAR. I TOLD THEM THE PROBLEM. THEY KEPT THE CAR UNTIL OCTOBER 20. THE MECHANIC TOLD ME HE HAD TO CHANGE THE ENTIRE POWER STEERING SYSTEM BECAUSE OF AN INTERNAL FAILURE AND THE CHARGE TO ME WAS $1733. I COMPLAINED BUT HAD NO CHOICE SINCE I NEEDED THE CAR REPAIRED. I HAVE SEEN VERY SIMILAR COMPLAINTS ON THE INTERNET ABOUT OTHER MUSTANGS. FORD RECALLED SEVERAL OTHER MODELS EARLIER THIS YEAR FOR THE SAME PROBLEM; 'A POTENTIAL INTERMITTENT ELECTRICAL CONNECTION IN THE STEERING GEAR' THAT FORD SAYS 'MIGHT RESULT IN THE LOSS OF ELECTRIC POWER-STEERING ASSIST WHILE DRIVING.' THESE MODELS INCLUDED 2011'2012 FORD FUSION, 2011'2013 FORD TAURUS, 2011'2013 FORD FLEX, AND 2011'2013 LINCOLN. I BELIEVE FORD KNEW OF THE PROBLEM BUT DECIDED TO PASS THE COST OF REPAIR TO AFFECTED CUSTOMERS RATHER THAN DO THE RECALL OF THAT MODEL. THIS RISKED THE LIFE OF MYSELF AND OTHERS BECAUSE IT RESULTED IN A LOSS OF CONTROL WHILE DRIVING. I BELIEVE I AM ENTITLED TO THE COST OF THIS REPAIR FROM FORD. THANK YOU. *TR

TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE DRIVING 75 MPH, THE WRENCH ICON ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE DECELERATED IMMEDIATELY. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND TURNED OFF. THE CONTACT RESTARTED THE VEHICLE AND THE WRENCH DISAPPEARED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ASSISTANCE SINCE THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE WAS NOT REMEDIED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE WITH THE AIR BAGS. THE FAILURE MILEAGE WAS 58,000.

WITH NO WARNING THE ELECTRONIC THROTTLE BODY WILL FAIL CAUSING THE CAR TO RAPIDLY DECELERATE TO ITS IDLE SPEED. IN MY CASE IT HAPPENED ON A CITY STREET IN HEAVY TRAFFIC WHILE THE CAR WAS IN MOTION. THE MOTORIST BEHIND ME ALMOST REAR-ENDED MY CAR, AND SEVERAL OTHER HAD TO COME TO A SCREECHING HALT. THE PROBLEM IS DANGEROUS, SINCE IT CAN OCCUR AT ANY TIME IN TRAFFIC. IT CONTINUED TO HAPPEN AFTER TURNING THE ENGINE OFF AND BACK ON. SINCE THE ISSUE IS KNOWN IN OTHER FORD VEHICLES OF THE SAME MODEL YEAR RANGE, THE COMPANY SHOULD BE COMMUNICATING THE ISSUE TO CUSTOMERS AND PROACTIVELY REPLACING THE FAULTY PART.

DRIVING DOWN AN INTERSTATE A WRENCH CAME ON THE DASHBOARD AND CAR WENT INTO LIMP MODE. PULLED OFF TURNED THE CAR OFF AND RESTARTED IT. GOT TO THE DESTINATION OK BUT ON THE WAY BACK HOME THE WRENCH CAME ON AGAIN. LOOKED AT THE CODE AND SAW IT WAS THE P2111 CODE. IT HAPPENED 4 TIMES IN THE WAY, LOSING POWER AND SHAKING. TAKING IT TO FORD TOMORROW TO FIND OUT IF IT COVERED UNDER THE WARRANTY. THERE WAS NO RECALL IN THE CAR,HOWEVER, I AM NOTICING A LOT OF PEOPLE ARE HAVING THIS ISSUE. THIS IS A SAFETY ISSUE AND SHOULD HAVE A RECALL ON IT. FROM WHAT EVERYONE ELSE IS SAYING FORD IS NOT DOING ANYTHING TO HELP OR FIX THE PROBLEM.

DRIVING UP HILL GOING ABOUT 20. ORANGE WRENCH ICON COMES ON AND I LOSE ALL ACCELERATION. HAD TO PULL OVER GOING UP A HILL LOSING ACCELERATION FAST WHEN CARS ARE PARKED ON THE SIDE OF THE ROAD. BARELY MADE IT TO A TURN AND PARKED MY CAR. HAD TO TURN THE CAR OFF AND WAIT A MINUTE AND TURN IT BACK ON. TURNED AROUND AND WENT HOME. CALLED FORD DEALERSHIP AND ASKED WHAT COULD BE THE ISSUE. THE MECHANIC SAID IT COULD BE ONE OF TWO THINGS. TOOK THE CAR IN TO GET A DTC CODE AND THEY COULDN'T FIND IT. THE MECHANIC SAID IT WAS SAFE TO DRIVE. 4 DAYS LATER THE SAME THING HAPPENED GOING 60. HAD TO PULL OVER AND RESTART THE IGNITION. ALMOST GOT REAR ENDED. TOOK IT TO THE DEALER AGAIN. NO CODE. THEY TELL ME IT IS SAFE TO DRIVE STILL. THREE DAYS LATER IT HAPPENS AGAIN ON THE SAME ROAD GOING 60. CERTAIN PART OF THIS ROAD HAVE NO PLACE TO PULL OVER. HAVE TO DRIFT MY CAR FOR A BIT TO GET TO A SAFE AREA. ALMOST GET REAR ENDED. CALL DEALERSHIP. THEY TELL ME THE EARLIEST THEY CAN SEE ME IS ONE WEEK AWAY. THIS MORNING ON THE WAY TO WORK IT CRAPS OUT ON ME 5 TIMES IN 20 MINUTES. LUCKILY IT WAS 5 AM AND THERE WERE FEW PEOPLE ON THE ROAD. I DO THE SAME THING AND RESTART THE CAR. I USED MY TUNER THIS TIME AND GOT A CODE OF P2111 - THROTTLE BODY ACTUATOR CODE. I KNOW THIS HAS BEEN AN ISSUE WITH OTHER FORDS AS WELL AND CHECKING THE MESSAGE BOARDS FOR THE MUSTANGS AND I HAVE SEEN QUITE A FEW OF THESE INCIDENTS, BUT I DID NOT SEE WHERE THE NHTSA WAS LOOKING AT THE MUSTANGS. MAYBE THIS SHOULD BE LOOKED INTO BEFORE A LAWSUIT HAPPENS BECAUSE OF THIS? THIS CAR IS NOT SAFE TO DRIVE NO MATTER WHAT THEY TELL ME. I WILL CALL THE DEALERSHIP THIS MORNING AND GIVE THEM THE CODE SO THEY CAN FINALLY FIX MY CAR. *TR

DEFECTIVE ELECTRONIC THROTTLE BODY (ETB) AS PER DEALERSHIP DIAGNOSIS. FORD CUSTOMER SERVICE IS EXCLUDING MUSTANGS FROM THE CUSTOMER SATISFACTION PROGRAM 13N03 - WHICH CLEARLY STATES THERE IS A PROBLEM WITH ETBS DURING THIS TIME. LOOKING OVER THE INTERNET, IT IS CLEAR THAT SOME MUSTANGS WHERE BUILT WITH THE SAME TYPE OF ETB AS THE MODELS COVERED UNDER THE PROGRAM (FUSION, ESCAPE, MERCURY MARINER AND MERCURY MILAN). THE PROGRAM EXTENDS THE WARRANTY ON THE THROTTLE BODY TO A TOTAL OF 10 YEARS OR 150,000 MILES FROM THE WARRANTY START DATE, WHICH EVER OCCURS FIRST. THIS CAR IS EXTREMELY DANGEROUS TO DRIVE AS IT BASICALLY STALLS AND CANNOT BE RESTARTED WITHOUT TURNING THE IGNITION COMPLETELY OFF - WHICH IN TURN TURNS OFF POWER ASSET TO STEERING AND BRAKES. CAR MAY TAKE UP TO 3 OR 4 TRIES TO START NORMALLY. THIS STALLING CONDITION CAN OCCUR UP TO 5 TIMES IN AN 8 MILE TRIP. *TR

MY WIFE ,WHO IS THREE MONTHS PREGNANT, WAS DRIVING DOWN THE ROAD WHEN THE WRENCH LIGHT CAME ON AND VEHICLE LOST POWER AND WENT INTO WHAT I AM HEARING IS "LIMP MODE". THE CAR LOSSES POWER , NEVER SHUTS OFF, IT REDUCES THE RPMS TO ABOUT 600 AND SPEED TO ABOUT 10 TO 12 MPH. WHEN THIS HAPPENED TO HER SHE JUST BARELY GOT OFF THE ROAD BEFORE AN 18 WHEELER HIT HER FROM BEHIND. WHEN I ARRIVED ON SCENE I CUT THE VEHICLE OFF FOR ABOUT 10 SEC. THEN STARTED IT BACK UP AND IT RAN FINE. THIS HAPPENED TWICE MORE BEFORE THE CHECK ENGINE LIGHT CAME ON. WHEN I SCANNED THE CAR TROUBLE CODE P2111 DISPLAYED SAYING FAILED THROTTLE BODY. I RESET THE COMPUTER WENT TO THE DEALERSHIP AND WAS TOLD IT WOULD BE ABOUT $170.00 ANDTHERE WAS ABOUT A 50% CHANCE THEY WOULD NOT BE ABLE TO DETERMINE THE PROBLEM SO I KEPT MY MONEY AND LEFT. DOING SOME RESEARCH ON THE INTERNET I HAVE FOUND MANY DIFFERENT FORUMS WHERE PEOPLE WITH MUSTANGS ARE HAVING THE SAME ISSUE WITH THEIR ETB ( ELECTRONIC THROTTLE BODY) ON THEIR VEHICLE BUT FORD SAYS THERE IS NO ISSUE. WHILE DOING MY RESEARCH I FOUND WHERE FORD ISSUED A CUSTOMER SATISFACTION PROGRAM NO. 13N03 ON FUSIONS, ESCAPES, AND MILIANS FOR A DEFECTIVE EBT BUT THE MUSTANG IS NOT COVERED OR ACKNOWLEDGED EVEN THOUGH THE PROBLEM DESCRIBED IS THE SAME EXACT ISSUE THAT IM HAVING. THIS HAS HAPPENED TO US ABOUT 10 DIFFERENT TIMES SINCE THE FIRST INSTANCE. IT'S A KNOWN ISSUE AS FAR AS I AM CONCERNED AND A MAJOR SAFETY ISSUE. PLEASE HELP. *TR