1996 Ford Mustang

CAR ACCELERATES SUDDENLY WITHOUT WARNING AT STOP OR AT 0-5 MPH(THROTTLE GOES WIDE OPEN)IN FORWARD OR REVERSE. MUST SHUT OFF IGNITION SWITCH TO STOP CAR, BRAKES WILL NOT STOP CAR. PROBLEM CORRECTED BY DEALER UNDER WARRANTY FIRST TIME. REPLACED PURGE AIR VALVE. FOUR YEARS LATER PROBLEM IS REOCCURING AGAIN. BELIEVE PURGE AIR VALVE HAS FAILED AGAIN. ORIGINAL SERVICING DEALER IS OUT OF BUSINESS. WONDERING IF THIS PROBLEM IS WIDESPREAD IN MUSTANG LINE SINCE IT HAS A POTENTIAL TO LOOSE CONTROL OF CAR,DAMAGE PROPERTY OR LOSS OF A LIFE.*AK

REAR SWAY BAR SHEARED OFF AT BOLT HOLE ON LOWER CONTROL ARM ON DRIVERS SIDE. I REMOVED THE PART AND PLACED IN TRUCK OF CAR. SINCE THIS IS A PART THAT SHOULD LAST THE LIFE OF THE VEHICLE I CALLED THE DEALER THE NEXT DAY FOR A REPLACEMENT SWAY BAR. I OFFERED TO BRING THE PART IN SO THEY COULD INSPECT IT TO MAKE SURE THE FAILURE WAS NOT CAUSED BY ABUSE. DEALER WAS UNWILLING TO HELP SO I CONTACTED FORDS CUSTOMER RELATIONS. THEY STATE SINCE THE CAR IS OUT OF WARRANTY AND DOES NOT HAVE A RECALL THEY WILL NOT HELP. THEY HAVE BEEN VERY EVASIVE AND DIFFICULT TO WORK WITH. THE FIRST REPRESENTATIVE REFUSED TO LET ME SPEAK TO A SUPERVISOR WHEN I WAS NOT SATISFIED WITH HER DECISION. THE FINAL SUPERVISOR ADMITTED SHE DID NOT KNOW WHAT A SWAY BAR WAS. IF SHE DID SHE WOULD KNOW THEY LAST THE LIFE OF THE CAR. ANY HELP WOULD BE APPRECIATED. THEY HAVE MADE THIS SEEM LIKE AN ISOLATED INCIDENT. FROM LOOKING AT THE NTSA WEB SITE I SEE THAT I AM NOT THE ONLY PERSON TO HAVE THIS DEFECT.*AK

MY FORD MUSTANG BROKE DOWN ON MY WAY TO FREDERICK, MD. IN DECEMBER OF 2000. I HAD ALREADY TAKEN IT IN TO CRYSTAL FORD FOR A RECALL ON JUNE 8, 2000. THE RECALL PROGRAM NO. WAS 99B29. THEY SAID THEY FIXED THE PROBLEM, WHICH WAS A LEAKAGE OF ENGINE COOLANT AT THE HEAD GASKET. ON MY DRIVE TO FREDERICK IN DECEMBER, THE MUSTANG BEGAN TO OVERHEAT AND PROCEED TO BREAK DOWN PROMPTLY THEREAFTER. THE RESULT OF THE OVERHEATING WAS A CRACKED ENGINE DUE TO A THROWN ROD. MY VEHICLE WAS TOWED FROM FREDERICK TO LAUREL TO MY MECHANIC WHO INFORMED ME THAT THE CRACKED ENGINE WAS DUE TO A ENGINE COOLANT LEAKAGE. I THEN HAD MY VEHICLE TOWED TO CRYSTAL FORD SO THERE MECHANICS COULD LOOK AT IT. THE SERVICE PERSON, [XXX], CALLED ME TO LET ME KNOW THE ENGINE THREW A ROD WHICH WAS DUE TO AN ENGINE COOLANT LEAKAGE PROBLEM. I WROTE LETTERS TO FORD CUSTOMER SERVICE AND THE SERVICE REP FOR THE AREA AND BOTH DENIED ANY ASSISTANCE TO FIX MY VEHICLE. THE DAMAGE DONE TO MY VEHICLE IS DEFINITELY RELATED TO THE RECALL AND THE ENGINE COOLANT PROBLEM AT THE HEAD GASKET YET FORD REFUSES TO FIX THE VEHICLE. PLEASE HELP ME IN ANYWAY YOU CAN WITH THIS PROBLEM. THANK YOU VERY MUCH FOR YOUR TIME AND EFFORT WITH THIS PROBLEM. SINCERELY, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).