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2023 Ford Mustang Mach E

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2023 Ford Mustang Mach E do not stand out strongly from the model-year median of 82.5.

About this comparison →

When problems were reported

Mileage at the reported incident

Limited mileage data: 11 of 122 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 50 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Forward Collision Avoidance. Review the 24 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 22 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

10 crash reports1 fire reports4 injury reports

What owners actually said

122 reports
11,000 miles · Apr 10, 2025
Service Brakes, Hydraulic

The contact owns a 2023 Ford Mustang Mach E. The contact stated after driving 15 MPH and then attempting to reverse, there was a clunking sound coming from the vehicle while reversing out of the driveway. There were no warning lights illuminated. The contact towed the vehicle to a dealer where it was diagnosed and determined tha…

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The contact owns a 2023 Ford Mustang Mach E. The contact stated after driving 15 MPH and then attempting to reverse, there was a clunking sound coming from the vehicle while reversing out of the driveway. There were no warning lights illuminated. The contact towed the vehicle to a dealer where it was diagnosed and determined that the brake pads and rotors had delaminated. The dealer informed the contact that the brakes were not covered under warranty. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact the repair was not covered under warranty. The failure mileage was approximately 11,000.

NHTSA ODI #11653972

Mileage unknown · Feb 10, 2025
Air BagsForward Collision AvoidanceCrash

Was driving on hightway another vehicle was hit by a truck and sent ti my lane. Y hit it almost head on. My vehicle tire and front axle was ripted off. My side or car also damaged. Cas was total loss. No collision light and no air bags deployed

NHTSA ODI #11641613

Mileage unknown · Feb 5, 2025
Electrical SystemUnknown Or Other

I HAVE FORD MACH E 2023 E SELECT MODEL, I HAVE TAKEN MANY TIMES TO DEALERSHIP, THEY ARE MAKING EXCUSES AND SAYING ITS SOFTWARE ISSUE BUT ITS NOT ADN THEY ARE UNABLE TO FIX THAT, IT HAS SCREEN PROBLEM THE SCREEN FREEZES FULL WAY,HALF WAY SOMETIME ALL BLACK OUT, CONNECTS DISCONNECTS ITSELF, ITS ANNOYING AND ITS SAFETY ISSUE YOU GE…

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I HAVE FORD MACH E 2023 E SELECT MODEL, I HAVE TAKEN MANY TIMES TO DEALERSHIP, THEY ARE MAKING EXCUSES AND SAYING ITS SOFTWARE ISSUE BUT ITS NOT ADN THEY ARE UNABLE TO FIX THAT, IT HAS SCREEN PROBLEM THE SCREEN FREEZES FULL WAY,HALF WAY SOMETIME ALL BLACK OUT, CONNECTS DISCONNECTS ITSELF, ITS ANNOYING AND ITS SAFETY ISSUE YOU GET DISTRACTED BY IT, IF YOU HAVE NAVIGATION ON OR ON THE PHONE ALL OF SUDDEN CONNECTS DISCONNECTS FREEZES THEN YOU HAVE TO TAKE OUT YOUR CELLPHONE AND KEEP TOUCHING AND PANICKING AND THEY ARE NOT DOING ANYTHING ITS DANGERIOUS FOR THE DRIVING AND FOR THE PUBLIC LETS SAY IF YOU WANNA GO SOMEWHERE AND NAVIGATION IS ON ADN ALL OF SUDDEN PROBLEM OCCURS MANUFACTURE IS NOT DOING ANYTHING ABOUT IT ALSO SAME PROBLEM OCCURS IN MY 2024 FORD EXPEDITION AND THEY NOT FIXING IT, AND AS PER LAW YOU ARE NOT ALLOW TO DRIVE AND USE YOUR CELL, I CONTACTED MANUFACTURE TOOK TO DEALER NO HELP NO FIXING BLAMING ON SOFTWARE UPDATE AND THEY HAVE SAME ISSUE IN MOST OF THERE CAR EVEN ONE DAY THEY GAVE ME LOANER AND SAME PROBLEM THERE TOO. THIS SHOULD BE PUT AS HIGH PRIORITY AND BE FIXED THIS.

NHTSA ODI #11640773

Mileage unknown · Feb 4, 2025
Back Over PreventionForward Collision AvoidanceLane Departure

The Mach-E alert systems does not alert the driver if there's a pedestrian close by. The alert system alerts for vehicles only not pedestrians. I would like to see the car have same alert sensitivity for pedestrians as it does for vehicles. Also, when changing lanes lights on the side mirrors have warnings that a vehicle is c…

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The Mach-E alert systems does not alert the driver if there's a pedestrian close by. The alert system alerts for vehicles only not pedestrians. I would like to see the car have same alert sensitivity for pedestrians as it does for vehicles. Also, when changing lanes lights on the side mirrors have warnings that a vehicle is close by. Ford should add an audible warning like beeping or ringing sound along with the lighted icons on mirrors.

NHTSA ODI #11640625

Mileage unknown · Jan 24, 2025
Electrical System

Upon leaving to go to work, the vehicle's speedometer was not displayed.

NHTSA ODI #11638403

Mileage unknown · Jan 22, 2025
EnginePower TrainUnknown Or Other

I was driving along the road at 35 mph when the vehicle lost power and refused to accelerate or keep speed. The cluster flashed a warning indicating "Stop Safely Now", so I pulled over and came to a stop, and I shifted to P. Thereafter, the vehicle shut off and would not start, continuing to indicate to "Service Vehicle Now", as…

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I was driving along the road at 35 mph when the vehicle lost power and refused to accelerate or keep speed. The cluster flashed a warning indicating "Stop Safely Now", so I pulled over and came to a stop, and I shifted to P. Thereafter, the vehicle shut off and would not start, continuing to indicate to "Service Vehicle Now", as well as additional new errors, including "Service Powertrain", "Full Accessory Power", "Collision Assist Unavailable", and at least 8 other errors that would not go away. Two red lights were indicated on the cluster - one of them looks like a car with a "!" through it, and the other is a wrench. The vehicle is charged every night to 95% using a Level 2 CCS charger directly to the vehicle's charging port, no adapters. The vehicle had 91% battery remaining when this occurred. About 20 minutes after the incident, while waiting for a tow truck, the vehicle went completely dead and all components were unresponsive. The ignition would not activate, the doors would not open, and the open doors would not properly shut (the electronic catch mechanisms were not catching the door to keep it shut). I could not activate the screen to put it into Emergency Tow mode. The vehicle has 17,999 miles and was purchased brand new in September 2023 with 0 miles.

NHTSA ODI #11637805

Mileage unknown · Jan 20, 2025
Unknown Or Other

The car has a feature known as one pedal driving. While using in this mode it is possible for your foot to slip off the accelerator pedal. If this happens, the car immediately decelerates and acts like braking with no warning to following mitorists. A collision is very possible if someone is following too close. The pedal requir…

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The car has a feature known as one pedal driving. While using in this mode it is possible for your foot to slip off the accelerator pedal. If this happens, the car immediately decelerates and acts like braking with no warning to following mitorists. A collision is very possible if someone is following too close. The pedal requires you to have your foot at an angle in order to keep pressure on the pedal and I have had my foot slip numerous times, so I called FORD customer service & was told “just don’t use the feature “ & they’ve had no complaints, there is no service bulletin & dealer said same thing. The problem is the pedal is too small and. Until someone tells them to change it, all Ford Mustangs have the same size pedal. They need to come up with a fix or at least warn owners of the possible problem using the “one pedal” feature.

NHTSA ODI #11637096

Mileage unknown · Jan 8, 2025
Engine

Vehicle will suddenly without warning change driving "mode". This includes while in motion or when vehicle is parked, shut off, and re-started. I had submitted video of this occurring many times to the Ford Service Dealer. Vehicle will disengage from "One-Pedal Driving" mode without warning. This is a serious driving hazard bec…

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Vehicle will suddenly without warning change driving "mode". This includes while in motion or when vehicle is parked, shut off, and re-started. I had submitted video of this occurring many times to the Ford Service Dealer. Vehicle will disengage from "One-Pedal Driving" mode without warning. This is a serious driving hazard because the normal "brake regen" feature to slow and stop the vehicle is suddenly no longer "engaged". Vehicle will no longer receive safety updates via vehicle OTA (over the air) updates to address these and other vehicle defects. The last OTA was in June 2024 with a regression/repeat update manually applied at the Ford Service Dealer in September 2024. The vehicle is now substantially out of date with respect to safety and other vehicle OTA updates. The Ford Service Dealer cannot repair these problems. They have attempted to address and repair without success, even claiming in Sept 2024 this vehicle was "road-tested" by their Technician, however the mileage on the odometer had not changed since the vehicle was left at the Ford Service Dealer. Lastly, regarding the active recall on the vehicle, 5 Ford Service Dealers in the area stated the NHTSA Recall is "unnecessary" and the manufacturer (Ford) knows the replacement parts are not available. Specifically, I was informed my vehicle would remain "parked" waiting for service for 4-6 weeks before any diagnosis or repairs would be made.

NHTSA ODI #11634956

Mileage unknown · Jan 4, 2025
Electrical SystemUnknown Or Other

Vehicle locked down and doors would not open or respond. Vehicle was completely prevented from getting into and a tow was required to try to open through 12v battery jump. Took two tow trucks and vehicle has no door handles so there is no way in. Ford told me it was a failure of software update and then they told me their engine…

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Vehicle locked down and doors would not open or respond. Vehicle was completely prevented from getting into and a tow was required to try to open through 12v battery jump. Took two tow trucks and vehicle has no door handles so there is no way in. Ford told me it was a failure of software update and then they told me their engineers were aware of these failures and were working on it. Vehicle had to be reset and towed.

NHTSA ODI #11634129

Mileage unknown · Dec 31, 2024
Seat Belts

Intermittent issue with the driver seat belt sensor which illuminates the restraints indicator warning light. Message sent in FordPass app says: "The restraints control module has detected a fault with the driver seatbelt buckle sensor circuit" Consultation with the dealership indicated that when the restraints warning light is…

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Intermittent issue with the driver seat belt sensor which illuminates the restraints indicator warning light. Message sent in FordPass app says: "The restraints control module has detected a fault with the driver seatbelt buckle sensor circuit" Consultation with the dealership indicated that when the restraints warning light is illuminated the airbags become disabled. However, stopping the vehicle, turning it off, removing and reinserting the seatbelt into the buckle, and starting the vehicle clears the warning light. This is extremely intermittent and replication is difficult.

NHTSA ODI #11633374

Official recalls

6

26V582000 · Electrical System:propulsion System:traction Battery:management System/energy Control Module (bms/becm):software

Sep 9, 2026

Ford Motor Company (Ford) is recalling certain 2023-2025 Mustang Mache E vehicles that received a new Battery Energy Control Module (BECM) during a prior repair. The battery energy control module software may cause an incorrect state of charge to display in the vehicle, or lead to an increased risk of a high voltage battery fire after repeated DC Fast Charging cycles.

Consequence & remedy

Consequence: An inaccurate state-of-charge reading can lead to an unexpected loss of drive power, increasing the risk of crash. Additionally, a high voltage battery fire increases the risk of injury.

Remedy: Dealers will update the BECM software, free of charge. Interim letters, notifying owners of the safety risk, are expected to be mailed October 26, 2026. Additional letters will be sent once the remedy is available, anticipated in December 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S68. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on September 9, 2026.

26V487000 · Structure:exterior Trim

Jul 28, 2026

Ford Motor Company (Ford) is recalling certain 2023-2025 Mustang Mach E vehicles. The rear side quarter window glass trim may be improperly secured, which can allow it to detach.

Consequence & remedy

Consequence: Detached trim pieces can create a road hazard, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the quarter window glass assemblies, as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed September 14, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S56. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 7, 2026.

26V417000 · Power Train:driveline:differential Unit

Jun 30, 2026

Ford Motor Company (Ford) is recalling certain 2021-2023 Mustang Mach E vehicles. The rear differential pinion shaft may fracture.

Consequence & remedy

Consequence: Differential pinion shaft fracture may result in a loss of drive power, or unintended vehicle movement if the vehicle is in park without the parking brake applied, increasing the risk of a crash.

Remedy: Dealers will repair or replace the rear differential assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 13, 2026. Additional letters will be sent once the remedy is available, anticipated in late December 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S50.

25V404000 · Electrical System:body Control Module:software; Latches/locks/linkages:doors:latch

Jun 13, 2025

Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.

Consequence & remedy

Consequence: The inability to enter or exit the vehicle in an emergency increases the risk of injury.

Remedy: Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024-2025 Mustang Mach-E owners July 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65.

Additional source detail variants (2)

Electrical System:body Control Module:software

Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.

Consequence: The inability to enter or exit the vehicle in an emergency increases the risk of injury.

Remedy: Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024-2025 Mustang Mach-E owners July 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65.

Latches/locks/linkages:doors:latch

Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.

Consequence: The inability to enter or exit the vehicle in an emergency increases the risk of injury.

Remedy: Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024-2025 Mustang Mach-E owners July 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65.

25V315000 · Back Over Prevention:software

May 9, 2025

Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.

Consequence & remedy

Consequence: A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

Remedy: The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on June 26, 2025. Additional letters will be mailed once the final remedy is available on each phase. Owner notification letters were sent on October 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S49.

24V594000 · Visibility:windshield Wiper/washer:motor

Aug 9, 2024

Ford Motor Company (Ford) is recalling certain 2023-2024 Maverick, Ford Bronco Sport, and Mustang Mach-E vehicles. The front windshield wiper motor may become inoperative, causing the wipers to fail.

Consequence & remedy

Consequence: Inoperative windshield wipers can reduce visibility in certain conditions, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the windshield wiper motor as necessary, free of charge. Owner notification letters were mailed on December 6, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S51.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

EA25001 · Collisions Involving Ford Bluecruise

Opened Jan 17, 2025 · No close date supplied

Status: open (inferred from source dates) · Electrical System:adas

On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the incidents, NHTSA scoped the investigation to 2021-2024 Mustang Mach-E vehicles equipped with BlueCruise. In June 2024, ODI sent an Information Request (IR) letter to Ford requiring that it provide certain information pertaining to crashes, non-crash reports, and technical specifications that relate to BlueCruise, as well as other Ford partial driving automation systems that offer lane and speed maintenance. In its response to ODI’s IR, Ford stated that there are 2,539,962 Ford and Lincoln vehicles (including subject and peer vehicles) equipped with a partial driving automation system within the scope of the request. The majority of these vehicles are equipped with a system that Ford calls Lane Centering Assist (LCA), which is a hands-on partial driving automation system that combines longitudinal control authority governed by Adaptive Cruise Control (ACC) and lateral control authority governed by a steerable path. LCA is offered on a wide range of Ford and Lincoln models beginning in model year 2019. Vehicles that are equipped with BlueCruise, the focus of this investigation, have LCA capability and additionally offer hands-free partial driving automation when certain conditions are met. Hands-free BlueCruise operation is only offered on certain roadways and system availability is geofenced using vehicle GPS. BlueCruise-equipped vehicles employ a camera-based driver monitoring system to determine driver attentiveness to the roadway. BlueCruise was introduced in model year 2021 and is currently available in a select range of Ford and Lincoln vehicles. For BlueCruise- and LCA-equipped vehicles, both ACC and Pre-Collision Assist (PCA) features use a combination of camera and radar sensing technologies to detect and classify objects. ACC is specifically designed to detect vehicles (including cars, trucks, and motorcycles) and bicycles in front of the subject vehicle which are either stationary or moving in the same direction as the subject vehicle. Through this investigation, limitations in the detection of stationary vehicles in certain conditions have been identified. Specifically, due to the potential for false detection of stationary objects at long distances, Ford designed ACC to inhibit any response to reported stationary objects when the subject vehicle’s approach speed is at or above 62 mph. Additionally, system performance may be limited when there is poor visibility due to insufficient illumination. In addition to reviewing Ford’s response to ODI’s IR, the agency conducted a review of crash and non-crash reports identified collectively through Ford’s IR response, incident reporting through Standing General Order 2021-01 (SGO), and NHTSA vehicle owner questionnaires. In total, 32 crashes and 2,004 non-crash reports on subject and peer Ford vehicles were identified across manufacturer and ODI data sources. A detailed analysis of each crash was conducted including the review of any available police reports, photographs, data recovered from in-vehicle event data recorders, connected vehicle data, and/or other information. In both fatal collisions referenced in the PE24012 opening resume, the subject Ford Mustang Mach-E vehicle was traveling over 70 mph on a controlled-access highway during nighttime lighting conditions with hands-free BlueCruise engaged when it collided with a stationary vehicle. Analysis of data imaged from the vehicles’ event data recorders demonstrates that in each incident, the driver did not apply the brakes or take evasive steering action, and no deceleration was initiated by either the BlueCruise system or PCA prior to impact. Through the agency’s crash analysis, four additional frontal collisions were identified where the subject Ford impacted a stopped or slow-moving lead vehicle or another stationary object located in the travel lane. Two of these four incidents involved BlueCruise-equipped Ford Mustang Mach-E vehicles (included in the failure report summary along with the fatal collisions discussed above), while the other two involved other Ford models equipped with the LCA system. Additionally, a trend was identified through analysis of the non-crash reports relating to allegations that ACC (the longitudinal component of both BlueCruise and LCA) failed to detect and/or respond to a stopped or slow-moving lead vehicle. In these reports, consumers often describe that the absence of deceleration initiated by ACC was unexpected and required harsh manual braking or intervention from the PCA to avoid a frontal collision with the lead vehicle. Based on NHTSA’s analysis, system limitations relating to the detection of stationary vehicles while traveling at highway speeds and in nighttime lighting conditions appear to be factors in collisions under investigation and several apparently similar near-miss, non-crash reports. This Engineering Analysis (EA) is being opened to further investigate these system limitations and to evaluate drivers’ ability to respond to scenarios that exceed system limitations. During the EA, the agency expects to, among other things, perform vehicle evaluations, review additional technical information, and perform additional analysis of related crashes and non-crash reports. The crashes included in the failure report summary can be found at NHTSA.gov under the following SGO report identification numbers: 502-7268, 502-7426, 502-6852, 502-8738.

PE24012 · Collisions Involving Ford Bluecruise

Opened Apr 25, 2024 · Closed Jan 17, 2025

Status: closed (inferred from source dates) · Electrical System:adas

On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the incidents, NHTSA scoped the investigation to 2021-2024 Mustang Mach-E vehicles equipped with BlueCruise. In June 2024, ODI sent an Information Request (IR) letter to Ford requiring that it provide certain information pertaining to crashes, non-crash reports, and technical specifications that relate to BlueCruise, as well as other Ford partial driving automation systems that offer lane and speed maintenance. In its response to ODI’s IR, Ford stated that there are 2,539,962 Ford and Lincoln vehicles (including subject and peer vehicles) equipped with a partial driving automation system within the scope of the request. The majority of these vehicles are equipped with a system that Ford calls Lane Centering Assist (LCA), which is a hands-on partial driving automation system that combines longitudinal control authority governed by Adaptive Cruise Control (ACC) and lateral control authority governed by a steerable path. LCA is offered on a wide range of Ford and Lincoln models beginning in model year 2019. Vehicles that are equipped with BlueCruise, the focus of this investigation, have LCA capability and additionally offer hands-free partial driving automation when certain conditions are met. Hands-free BlueCruise operation is only offered on certain roadways and system availability is geofenced using vehicle GPS. BlueCruise-equipped vehicles employ a camera-based driver monitoring system to determine driver attentiveness to the roadway. BlueCruise was introduced in model year 2021 and is currently available in a select range of Ford and Lincoln vehicles. For BlueCruise- and LCA-equipped vehicles, both ACC and Pre-Collision Assist (PCA) features use a combination of camera and radar sensing technologies to detect and classify objects. ACC is specifically designed to detect vehicles (including cars, trucks, and motorcycles) and bicycles in front of the subject vehicle which are either stationary or moving in the same direction as the subject vehicle. Through this investigation, limitations in the detection of stationary vehicles in certain conditions have been identified. Specifically, due to the potential for false detection of stationary objects at long distances, Ford designed ACC to inhibit any response to reported stationary objects when the subject vehicle’s approach speed is at or above 62 mph. Additionally, system performance may be limited when there is poor visibility due to insufficient illumination. In addition to reviewing Ford’s response to ODI’s IR, the agency conducted a review of crash and non-crash reports identified collectively through Ford’s IR response, incident reporting through Standing General Order 2021-01 (SGO), and NHTSA vehicle owner questionnaires. In total, 32 crashes and 2,004 non-crash reports on subject and peer Ford vehicles were identified across manufacturer and ODI data sources. A detailed analysis of each crash was conducted including the review of any available police reports, photographs, data recovered from in-vehicle event data recorders, connected vehicle data, and/or other information. In both fatal collisions referenced in the PE24012 opening resume, the subject Ford Mustang Mach-E vehicle was traveling over 70 mph on a controlled-access highway during nighttime lighting conditions with hands-free BlueCruise engaged when it collided with a stationary vehicle. Analysis of data imaged from the vehicles’ event data recorders demonstrates that in each incident, the driver did not apply the brakes or take evasive steering action, and no deceleration was initiated by either the BlueCruise system or PCA prior to impact. Through the agency’s crash analysis, four additional frontal collisions were identified where the subject Ford impacted a stopped or slow-moving lead vehicle or another stationary object located in the travel lane. Two of these four incidents involved BlueCruise-equipped Ford Mustang Mach-E vehicles (included in the failure report summary along with the fatal collisions discussed above), while the other two involved other Ford models equipped with the LCA system. Additionally, a trend was identified through analysis of the non-crash reports relating to allegations that ACC (the longitudinal component of both BlueCruise and LCA) failed to detect and/or respond to a stopped or slow-moving lead vehicle. In these reports, consumers often describe that the absence of deceleration initiated by ACC was unexpected and required harsh manual braking or intervention from the PCA to avoid a frontal collision with the lead vehicle. Based on NHTSA’s analysis, system limitations relating to the detection of stationary vehicles while traveling at highway speeds and in nighttime lighting conditions appear to be factors in collisions under investigation and several apparently similar near-miss, non-crash reports. This Preliminary Evaluation is being upgraded to an Engineering Analysis (EA25001) to further investigate these system limitations and to evaluate drivers’ ability to respond to scenarios that exceed system limitations. During the EA, the agency expects to, among other things, perform vehicle evaluations, review additional technical information, and perform additional analysis of related crashes and non-crash reports. The crashes included in the failure report summary can be found at NHTSA.gov under the following SGO report identification numbers: 502-7268, 502-7426, 502-6852, 502-8738.