2020 Ford Fusion

The contact owns a 2020 Ford Fusion. The contact stated while driving 30-35 MPH, the vehicle made an abnormal rattling sound. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the vehicle failed to start the following day and was parked. The vehicle was towed to the dealer, where it was diagnosed that the flywheel had failed and needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 22N12 because the campaign had exceeded the required mileage. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 120,251.

At first the check engine light was on and the car would not start. The dash would display all the lights and at one point it turned off while driving luckily I was going 20-30mph. Took it to the dealership and they said an Intake Valve had to be replaced and it was covered by the warranty. Next the engine light was on and a MAP censor had to be replaced which wasn’t covered. Once again the engine light and service light came on and the code is saying the same censor needs to be replaced. Each time it has effected how the car drives and is dangerous especially on the interstate because it will not go over 20mph. When the car is in reverse it will shake and turn off displaying auto start stop issue and place the car in park. It will then turn off. It is hit or miss on when the check engine light and maintenance light will come on and each time the symptoms are the same. No one has provided a solution. This has been on going for almost a year.

2020 Fusion Compressor one, delivered from factory went out-repaired Compressor 2 just went out Needs 3rd compressor now in 3 years or 38,000-Pending I was very concerned each time the compressor went out (x2) I was on the highway when it ceased up and I lost the ability to effectively control the vehicle. I was put in an unsafe position with the ceasing up and with excessive heat buildup with smelling burning. This was very scary and was unsafe and this part should be investigated for potential to cause harm and injury to those in the car should it happen to anyone else. Limited control of car, notice no more Belt as well after i was able to stop. It appaired to in tiny pieces as small as bee bees all over the car. Not even recognizable as a belt. This has happed 2 times (this is not normal in 38,000 miles, having very limited control of car and breaking and steering and no power with smell of fire/burning.

The contact owns a 2020 Ford Fusion. The contact stated while exiting a parking lot, the contact heard an abnormal sound coming from the vehicle. The contact stated that the vehicle failed to accelerate as needed. There was no warning light illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission needed to be replaced. The contact was referred to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was contacted; however, no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 75,002. The VIN was not available.

The contact owns a 2020 Ford Fusion. The contact stated that while attempting to drive forward after reversing the vehicle, the vehicle failed to move. The wrench symbol displayed stating there was a system malfunction however, the contact was unsure of the system failure. The contact stated that the diagnostic App linked to the vehicle stated that there was power train malfunction causing reduced power. The contact stated that someone mechanically inclined inspected the vehicle and informed her that the cable shifter bushing had detached causing the gear shifter to move from drive to park. The contact had not taken the vehicle to the dealer. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 80,000.

The contact owns a 2020 Ford Fusion. The contact stated that the gear shifter failed to shift into the intended gear and the vehicle would not drive forward. Upon inspection, it was discovered that transmission fluid had leaked from the vehicle. The vehicle was towed to the local dealer who diagnosed that the transmission had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 66,000.