2020 Ford Fusion

A failed transmission cooling line caused the transmission fluid to leak. At no point did the vehicle display a check engine light, transmission warning, or any other indication that there was a problem. According to the Ford dealership, the transmission fluid had been leaking for some time. Because the transmission pan is wrapped in a fabric-like insulating material, the leaking fluid was absorbed rather than dripping onto the ground, making the leak virtually impossible for an owner to detect during normal use. The dealership also advised that this condition could have created a potential fire hazard within the engine compartment. The vehicle has only approximately 40,000 miles, making this type of catastrophic transmission failure especially concerning for a relatively low-mileage vehicle. The first and only symptom occurred when I started the vehicle one day. It hesitated, struggled to shift out of first gear, and drove abnormally. I immediately drove it to the Ford dealership, where it was diagnosed with a complete transmission failure. The vehicle is currently at the dealership, and I have been presented with an estimated repair cost of approximately $12,000. My primary concern is that there was absolutely no warning before this major failure. No warning lights, no diagnostic alerts, and no indication that a significant transmission fluid leak or internal transmission damage was occurring. A safety-critical failure of this magnitude should provide drivers with some form of warning before resulting in complete transmission failure.

I’ve learned a while ago that the vehicle doesn’t have a working horn, I’ve replaced the fuse at least five times and it’s still not working. Yes the car was sold to me this way. Also I’ve been getting this warning to my ford app: “The Blind Spot Information System (BLIS)/Cross Traffic Alert (CTA) has detected a fault and may not function. What Should I Do? If either BLIND SPOT NOT AVAILABLE/SENSOR BLOCKED SEE MANUAL or CROSS TRAFFIC NOT AVAILABLE/SENSOR BLOCKED SEE MANUAL is in the information display, the system may not function. Check the exterior vehicle sensors for damage or debris covering them (see Owner's Manual for sensor locations). If the problem persists, please have the system checked by an authorized dealer.” For the last month my car has become hard to drive as if there’s a power steering issue.

The contact owns a 2020 Ford Fusion. The contact stated that upon rolling to a stop, the vehicle started shuddering while depressing the brake pedal. The contact stated that the message "Transmission Not in Park" was displayed. The gear shifter then unexpectedly shifted to several positions independently. The contact discovered a YouTube video that assisted with correcting the issue. The contact used a screwdriver to manually shift the gear shifter back to park(P). The contact was forced to maneuver the shifter back and forth until the gear shifter engaged and resumed normal operation. The contact stated while his wife was driving the vehicle on one occasion, the failure recurred, and the driver was forced to tow the vehicle to a local dealer. Upon investigation, the contact discovered NHTSA Campaign Number: 22V413000 (Power Train) and associated the failure with the recall. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in the recall. The contact was provided a case number. The vehicle was not diagnosed or repaired and remained with the dealer. The failure mileage was approximately 150,000.

I am the second owner on my Ford fusion 2020 SE all-wheel-drive I got the car at 21,000 I had warranty since I had the warranty. I've been going for this power training code and having them check my car out all the time they always say there's nothing wrong with it. It's just the code is being erased so by the time my warranty went out all these problems are coming up and now they could find those problems I've been inquiring about

In early October 2025, the vehicle was taken to an independent dealership service department for a routine oil change. Several weeks later, the vehicle appeared to be leaking fluid and began experiencing loud knocking/clacking noises, significant vibration, and drivability concerns, especially during acceleration. On October 10, 2025, while parked at a family member’s residence, the vehicle would not start. Due to safety concerns, the servicing dealership arranged for the vehicle to be towed for inspection. Technicians found a split transmission hose causing transmission fluid loss, which was repaired; however, the abnormal noises, vibration, and drivability issues persisted. Further inspection identified loud popping/clacking noises from the bell housing area. The technician physically inspected the flex plate and documented that the flex plate was cracked. The dealership advised that a cracked flex plate can worsen, cause severe vibration, damage related components, and lead to drivability issues or potential loss of propulsion. Because of the nature of the failure and symptoms, the vehicle was removed from regular use due to safety concerns. The vehicle was later taken to a manufacturer-authorized Ford dealership, which confirmed flex plate failure but stated the vehicle did not qualify for a customer satisfaction program due to engine variant. A goodwill/financial assistance request was submitted and denied. Technician diagnostic documentation from the manufacturer-authorized dealership was requested but not provided prior to filing this complaint. No crash or injury occurred; however, the failure created a risk of sudden inability to propel the vehicle while driving, including at highway speeds. The vehicle remains unrepaired and parked due to cost and safety concerns.

When these problems started it was only 6 months after purchase and I was already having issues with power train malfunctions and it didnt want to switch gears. I purchased this at roughly 47,000 miles and it didnt make it to 70,000 miles before I ultimately decided it was not the safe vehicle that was advertised to my family and I. It was taken to the dealership over 3 times in under a year and for some reason the problem never got resolved. I have been sued for the remaining balance now despite that toward the end of my time owning it the vehicle was reving out with barely any pressure on the gas pedal, having issues braking on its own (anti-collision assist), and occasionally the steering wheel would jerk me in to oncoming traffic. I am just trying to get a recall issued at this point because this car is going to kill someone if it stays on the road.