2019 Ford Fusion

The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 30 MPH, the transmission malfunctioned and erroneously shifted into the neutral, causing the vehicle to drastically decelerate. After restarting the vehicle, the failure had self-corrected. The following day while driving, there was a rattling sound coming from the transmission, and vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 102,000.

Hello. Recently it was discovered by my mechanic when they were doing an oil change that there was a crack discovered between the engine and transmission. This crack appeared to be a part of the flex plate which has been causing transmission fluid to leak and ultimately losing power in some cases when driving. When doing research, my vehicle did not come up under recall looking everywhere I could with my VIN#. I’m afraid for my safety and the safety of my family. A picture uploaded below will show the crack and some transmission fluid visibly leaking. Please help. My vehicle currently has 55,646 miles.

The contact owns a 2019 Ford Fusion. The contact stated while driving at 35 MPH, there was a loud rattling sound coming from the engine. The contact pulled over to the side of the road and noticed a failure with the flex plate. No warning lights were illuminated. The vehicle was towed to an independent mechanic and a dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 119,166.

The contact owns a 2019 Ford Fusion. The contact stated while driving 30-35 MPH, the vehicle was making an abnormal flapping noise. The check engine warning light was illuminated with the wrench symbol displayed. The driver was able to pull over to the side of the roadway. The vehicle was taken to the local dealer, where it was diagnosed and determined that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 22N12. The failure mileage was approximately 84,009.

The contact owns a 2019 Ford Fusion. The contact stated while driving 40 MPH and above, the vehicle failed to accelerate as designed. The vehicle hesitated while accelerating. The contact stated the failure had occurred approximately 2 months after receiving the first diagnosis. The RPMs began increasing at the time of the second failure with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The failure reoccurred and the vehicle was towed to another dealer where it was diagnosed that the rear differential and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed that the repair was not covered under warranty or recall. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 60,000.

My car Transmission started to make a Rattling Noise while leaving a store. While on the highway, far left lane going 65mph, all of a sudden the car slowed rapidly with traffic all around me traveling 65+mph. I had to get over 3 lanes to exit the highway going 25. I was almost hit several times by vehicles going 65+. This could have caused a deadly accident. Luckily I made it to the exit without a collision. The South Belleville Ford dealership inspected the car and said the flexplate was cracked. I found out from Ford that they put out a Customer Satisfaction Program repair for the same flexplate my car is equipped with, covering the cost of repair and a rental vehicle at 100% but my vehicle, even though it was manufactured during the time specified and at the assembly plant specified with the specified transmission and flexplate, it did not qualify for the program because it has a different engine than what they had on file. They offered to cover 40% of repair since my car did have the defective flexplate. This is an extreme safety hazard as it could cause a deadly accident. It's a transmission problem, the engine is irrelevant and shouldn't matter. Ford needs to recall all vehicles equipped with the defective flexplate and not wait until it cracks because when it cracks someone could die. This is not a wait-and-see issue. This is a replace the defective part immediately before someone dies. This also puts other drivers on the road at risk of sudden death if the car in front of them has the defective flexplate and it suddenly cracks while traveling at high speeds and suddenly rapidly decelerates like mine did. The program even states that is what can happen if it cracks, so they know of this extreme safety problem. Ford plants will change what they are making for a couple of months and that is how I ended up with a different engine and my VIN not being reported by the plant as having been manufactured there at that time with that same defective flexplate.

2019 Ford Fusion 1.5L Ecoboost engine. Flex plate cracked at 78000 miles. Ford Customer Satisfaction Program 22N12 covers this issue for my make and model, but dealership claims it does not cover my engine as it is a 1.5 and not a 2.0. The vehicle was produced at the same time and place as all the other listed vehicles, with the same faulty flex plate, yet somehow mine is not covered.

The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 55 MPH, the vehicle started to shake and vibrate abnormally. The contact stated there was an abnormal sound like an object striking the bottom of the vehicle. The contact stated that the vehicle started losing motive power. The contact stated that the accelerator pedal was depressed; however, the vehicle revived but failed to respond as needed. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the flex plate had cracked and needed to be replaced. The contact researched online and related the failure to manufacturer's Customer Satisfaction Program: 22N12 Flex Plate Cracks (Power Train). The contact was advised by the dealer that the vehicle was not included in the Customer Satisfaction Program. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 110,000.