2019 Ford Fusion

Faulty Head Gasket causing coolant to go into the engine - and causing enough issues to need engine replaced - ford mechanics saying they are seeing this more and more with my make and model car. Called ford motor company and unwilling to help with repairs as I’m 3,000 miles over the ability to assist. This apparently was a known issue in which why ford change how they made the head gaskets for the car - my car is 5 years old and 103,000 with no other issues - maintained correctly- and ford knows abt the issue but won’t help customers I currently have a rental as I’m trying to come up with $8,000 to repair my car in which why I have no invoice yet

Upon traveling we noticed a loud engine knocking when the car was at idle. We immediately pulled over and checked the engine. The coolant level was lower than normal and the engine oil level was fine. We immediately returned home and parked the car. While returning home the front camera continued to display an error message that it was not working and would repeat every 30 seconds. After doing research I read that Ford has known about the Fusion Ecoboost having a design flaw where coolant leaks into the cylinder heads and can crack the head as well as a flexplate crack that appears. They issued a "fix" for the flexplate to some models and I would like this applied to my car as I feel they knowingly continued to sell this model with the issues without prior warnings or notices.

My son purchased a 2019 Ford Fusion on 11/30/2019, he is the only owner of this vehicle and did oil changes regularly. On 6/25/24 while driving to work his engine suddenly began running rough and his check engine light started blinking. There was no continuous check engine light that came on prior to the blinking one. The vehicle ran smoothly without any warning signs of engine failure prior to this incident. He pulled over immediately and car was towed to local repair shop. Inspection report states “ Quote for new engine and repair was $10,681.62. Placed telephone call to Ford customer relationship center, was told Customer Satisfaction Program 21N12 would not cover cost of repair because his car was over allowed mileage. 84000 is cutoff and mileage on his car was 84354. Repairs not done at this time due to cost, car is sitting in driveway unusable.

The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was blue smoke coming from the exhaust pipes. The check engine warning light was illuminated. The vehicle was driven to the residence and parked. The contact stated that on another day after starting the vehicle, there was blue smoke coming from the exhaust pipe and the engine seized. The vehicle was towed to an independent mechanic where it was diagnosed with internal damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 68,000.

The contact owns a 2019 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed a misfire in cylinder #3. The vehicle was not repaired. The independent mechanic related the failure to Ford Customer Satisfaction Program: 21N11. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 2,690.

I was driving down the road like normal and then it stopped wanting to go. The screen on the dash said see manual and had a little orange wrench. The car stopped going. It was still running but I pushed on the gas and it wouldn’t go. I stopped and the car was running rough. I turned it off and then turned it back on. The problem went away and it drove like normal again.

My car started running funny and overheating which took it to the dealership where we purchased it from and they said that the coolant was leaking into the engine which we had to take to ford also to confirm and they said they same thing but wasnt covered under warranty. There is a tsb bullentin on all kinds of fusion to have this problem fixed which my vin number isnt on that list so Im without a car for over 9 months because I cant afford to spend 8000 on a engine when the car isnt that old and I just paid 24000 dollars for it. I would love to know how to get my car on list because it was manufactered at the same plant as the other fusions with tsb and on the same dates so why isnt my car on this list

The contact owns a 2019 Ford Fusion. The contact stated that while driving at approximately 45 MPH, the engine temperate HOT warning light illuminated. The contact stated that the engine started shaking and the vehicle stalled. The contact was able to drive a short distance to the residence. The contact stated that an independent mechanic inspected the coolant fluid but there were no visible leaks. The mechanic refilled the coolant, but the coolant reservoir was empty the next day. The contact stated that failure persisted and there was white smoke coming from the rear side of the vehicle. The engine overheated warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine needed to be replaced. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was unknown.