2019 Ford Fusion

The contact owns a 2019 Ford Fusion. The contact stated that while having a routine oil change, the mechanic observed a leak in the oil pan. The vehicle was taken to three dealers and one independent mechanic where it was diagnosed that there was an oil pan gasket leak and the oil pan gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.

A check engine light came on and our mechanic ran diagnostics to find that there was antifreeze leaking. He said it could be the head gasket but we needed to take it to Ford dealership. We took it in and were told that it is indeed leaking coolant into cylinder due to a crack in the cylinder wall. I am the original owner and have kept up with all maintenance in the 6years I have owned the car. I was told that Fors is “aware” of these issues.

Coolant leakage (no warning light/alert for driver) cause significant damage to engine block. Damage lead to cylinder misfiring and oil leakage. Oil leakage/check engine light occurred same day, prompting scheduling service at Ford dealership. Ford service center states short block needs replaced and car is not safe to drive. Upon research, this is a known issue for this make/model/year and has an open customer satisfaction program that covers the cost of repairs. However, both service center and Ford Customer Service state this vehicle's VIN number is not included in the repair program, despite acknowledging this is the same problem addressed in the repair program. Ford Customer Service recommended submitting this problem and the car's VIN to NHTSA for possible inclusion in the outstanding recall.

The contact owns a 2019 Ford Fusion. The contact stated that while coming to a stop, the contact heard a loud sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the flex plate, torque converter, and front pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

In 2020, I received a notice from Ford that my 2019 Ford Fusion had a Customer Satisfaction Program repair. I took the vehicle to an authorized Ford Dealer in April of 2020 to have the repair completed, which to my knowledge was completed by the service technicians at Ford. Today, my car broke down while I was traveling to work. I was able to get it to an authorized Ford service dealer and they informed me that my engine was going to need to be replaced due to coolant leaking into the engine. According to Ford, they are not willing to help with the cost of fixing the engine, since my mileage is past what is stated on the CSP notice, even though this was supposedly fixed 5 years ago, way before the mileage that was required and the car was still under warranty. Now, I'm stuck trying to figure out how to pay for a new engine, when Ford knew about this issue and is unwilling to help their customers even when they do the right thing.

coolant intrusion in engine with less than 7 years of life and under 84k miles. wont replace engine with the program because it didnt get the pcm update beforehand. Never got a letter for it and my vin doesnt say im apart of the program even though my car was build in the time frame and plant that they had this coolant intrusion issue.

Ford 2.0L EcoBoost engine. 2017-2019 Fusion. Also, in 2 other Ford and Lincoln models. I bought 2019 Fusion used and car has just under 69000 miles. Due to a known engine defect there can be coolant intrusion into a cylinder. In my case #2 cylinder. See TSB # 22-2229 from Ford. Check engine light came on. took to dealer and replaced 1 ign coil and 4 spark plugs. Thought issue resolved until check engine light came back on. Returned to dealer and advise that engine needed replacement. If continued to operate engine could lock-up while driving thus creating a safety for myself and others on the highway. Ford knows of this defect caused by their design of the block.

The contact owns a 2019 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle stalled. There were no warning lights illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed that the flex plate was loose. The vehicle was then towed to a dealer, where it was diagnosed with a cracked flex plate. The vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 56,660.

The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an engine misfire, with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine, which caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 108,831.