2018 Ford Fusion

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was shaking, and there was white smoke coming from the exhaust tip. The contact stated that after starting the vehicle the following day, she noticed an abnormal odor. The contact stated that while driving at an undisclosed speed, the temperature gauge relayed that the engine was overheating. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 158,000. The VIN was unavailable.

Coolant intrusion issue which is known to occur in this specific engine which is shared across many of Ford's automobiles. Customer Satisfaction Program 21N12 and 19B37 My car is just outside of the program guidelines- however it was in the dealership prior to it exceeding the program guidelines and I was never informed of the issue. Vehicle Model Year Assembly Plant Build Dates Escape 2017-2019 Louisville September 17, 2015 through April 8, 2019 Fusion 2017 Flat Rock October 1, 2015 through October 16, 2015 Fusion 2017-2019 Hermosillo October 6, 2015 through June 10, 2019

The contact owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle, the shift system fault message was displayed on the instrument panel and the vehicle failed to shift out of park. After several attempts, the contact was able to drive the vehicle to the dealer. The contact was informed that the shifter cable bushing was missing and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 99,000.

The contact owns a 2018 Ford Fusion. The contact stated when the vehicle was started, the contact turned the shifter knob to drive (D) however, the knob would not turn and appeared to be frozen in park (P). The contact stated no warning light was illuminated. The contact had the vehicle towed to an independent mechanic who retrieved DTC codes indicating that the transmission needed to be serviced by a dealer. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 148,000.

The contact owns a 2018 Ford Fusion. The contact stated that the vehicle jerked while starting. The check engine and transmission warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed and related the failure to Technical Service Bulletin: SSM 47849 (Coolant Consumption); however, the vehicle was not covered under the TSB. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 104,000.

I've got engine light on then send to Ford dealer. Diagnostic says Purge Valve Replacement, I was told that there was a misfire caused by coolant intrusion cylinder 1. They also told me that this was a KNOWN ISSUE a few years back and it needed a NEW ENGINE to fix the problem. I asked them several questions about why only telling me now since it's an ongoing issue and why is it that no one from Ford dealer all different state that I brought in my car to check safety issues and regular oil changes informed me about this? I just retired and the dealer asked me to pay for the repair of new engine plus labor. I can't afford and it's hard to accept that someone lying to get some money from me. I read an article from your website with the same issue that there is a recall but the dealer told me that this was only a KNOWN problem NOT a recall. Please see the link [XXX] Kindly help me to resolve this issue and help others. Let them send a recall again to every Ford owner/user to avoid accidents that can cause death. This is ongoing and my case with the dealer has still not been given an answer for almost a week tomorrow. I appreciate your help and hoping to hear from you soon. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The rotary dial gear shifter has intermitantly malfunctioned for 6 months in two ways. 1) When the rotary dial gear shifter is put into park, very often it won't move out of park. Won't go to D, R, or N.In the beginning I was using the key to the car to stick in a slot in the center counsel and that would pop it out of park. This worked for a few months. Since then I need to hit it firmly with a fist to get it to pop out of park. Sometimes I need to turn the car off and wait 10, 20, 30 minutes before hitting it with a fist will get it out. 2) The second way it malfunctions is that when it is in park sometimes it moves to Drive all on its own. I will exit the car after putting it in park. When I come back it won't start because it is in Drive. I always make certain it is in Park when I exit. These things put me at risk because I live in Minnesota. I have been alone parking lots at negative 20 degrees in the dark and could not drive home. I would spend a long time (hour) turning it off and on, pushing on it etc. before it would move out of Park. A few times someone has had to come get me. Then the the next day take me back and it spontaneously works. This happens in moderate and hot weather too. ALSO Myself and bystanders and other cars are at risk when it keeps moving on it's own from Park to Drive -any bump or push to the car on a hill would send it rolling. I took it to Autonation in White Bear Lake where it was purchased from in 2018. The problem would not occur for them. They quoted $1500 to replace the rotary dial shifter. I have looked into this problem and discovered Ford Recalled a variety of models(vin numbers) for this same problem in 2013 -2016. They have not yet issued a recall for any 2017-2018 models. (vin numbers)I have discovered I am not alone. Other people on forums or videos on the internet with 2017 and 2018 have the same problem. I talked to Ford today and they wouldn't tell me how many complaints they have gotten.

The contact owns a 2018 Ford Fusion. The contact stated that after starting the vehicle, it was discovered that the rotary knob transmission selector had become stuck in park, and the vehicle could not be driven. Additionally, on several occasions after switching the transmission selector knob to park and turning the vehicle off, the selector had erroneously shifted from park and the vehicle could not be immediately restarted. The cause of the failures was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 50,000.

The contact owns a 2018 Ford Fusion. The contact stated while driving 70 MPH, the message "Coolant Hot" was displayed. The contact pulled over on the side of the road and notice that there was no coolant in the reservoir. The contact added coolant into the reservoir, but the coolant leaked out. The vehicle was towed to the dealer. The dealer diagnosed the vehicle and stated that the engine needed to be replaced and that the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 99,960.