2018 Ford Fusion

I have a 2018 Ford Fusion titanium 2.0. Upon start up thick white smoke was coming from the exhaust. Coolant level in resevoir dropping very low. Added coolant and five minutes of driving my check engine light comes on with code p0301 car ran sluggish and overheating light came on. I immediately pulled over and turned it off. Sure enough very low coolant in resevoir. No signs of leakage outside. I then took the car to a ford dealership for diagnosing. Sure enough I have coolant intrusion on number 1 cylinder. I reached out to FORD manufacturer and they will not assist with repairs/replacing the engine and all components that have been damaged due to the coolant intrustion. It will cost $9742.90 to replace all components and engine. My car only has 118013 miles on it. I am very disappointed with FORD knowing that they are aware of this coolant intrusion problem, yet do not want to fix their flaws. Enclosed is also a photo of the coolant intrusion on cylinder 1.

The contact owns a 2018 Ford Fusion. The contact stated that while driving out of the driveway, the check engine warning light illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 85,000.

The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 36 MPH, the vehicle failed to respond while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was driven to a local dealer to be diagnosed. The contact was informed that the engine needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,000.

My car started with the Ck engine light coming on, then white smoke from the exhaust randomly, then my temperature gauge randomly going up then back down, my car then losing coolant but not leaking any coolant under my car when parked. Then it started acting like it was gonna stall while at a stop or in park. I thought at first I got bad gas somewhere. These are all things I’ve never experienced since purchasing my car new in 2018. I took my car this week to the Ford dealership to get a diagnosis. They told me my car had some coolant intrusion that was a defect with my engine. They told me that Ford was replacing the engines but that my car didn’t qualify because it was over the 84,000 miles. I couldn’t believe it. So a vehicle I bought brand new( my first ever brand new vehicle) and I just paid off early in January of 2024 now needs a new engine. To say I was mad and disappointed would be an understatement. I only have my income as my husband passed away 9 years ago. I’m not old enough to collect his pension as I was only [XXX] when he passed. I also took in my 2 nieces 6 years ago when my sister passed away. I can’t believe Ford does not have to repair these vehicles. Why should mileage matter if it’s a defect on their part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Terrible car, after long thinking about it the last accident in this car I think was caused from the transmission literally as soon as I put it in reverse it acted as if I was accelerating and proceeded out of the parking spot a little bit, another scary thing I pulled out of a parking lot and almost got hit because the car acted as if it was in neutral when the car was in drive with on coming traffic!!!!!!!! One time it wouldn't allow me to go into drive it started rolling back wards. Transmission was replaced in 2020 and the car has been parked since late 2022 because of this issue while still peeing $6,000 on a damn car I can't even drive and seeing the same similar issue about this stupid car everywhere is ridiculous and I don't see how there's not a recall on this transmission or buy back issue or something how do you go buy a almost $30,000 car and every 60 thousand miles the transmission goes out if your able to even walk away from an accident to be able to even get the damn thing fixed

So first and foremost, this has been a issue before, first time I had this vehicle serviced because the car was shifting terrible I would be driving and the car would slip out of gear and act as if it's in neutral which does not allow the car to accelerate, which occured driving on the highway and everywhere!!!! Ford helped fix the first transmission and I had to assist on partial amount, Going 65 miles an hour and then have to merge and the car is in drive but did a jerk and it was just cruising and acted as if the car was in neutral and just reving the engine almost got me hit because a car was behind me!!! Like I said Ford assisted with the first one!!!! NOW IT HAS HAPPENED AGAIN!!! I OWE $6,000 ON A CAR I CANT EVEN DRIVE THAT JUST SITS IN MY DAMN DRIVEWAY! IVE ASKED FORD WHAT I SHOULD DO AND NO ONES REACH BACK OTHER THAN GETTING IT LOOKED AT AND NOT ASKING ABOUT ANY HELP AT ALL!!! This time because I've already dealt with this issue once I noticed it started to mess up again I pulled out of a parking lot to a main street, cars were coming but I was clear to go and had plenty of room!! WHY DID THE CAR DO THE SAME THING AND ACT AS IF IT WAS IN NEUTRAL AND THEN DIDNT ACCELERATE to where I had to hurry turn my hazards on and then after I did that the car jerked real hard and like threw me back and it went I tried to drive it a month or so ago to see if it still did it and the car wouldn't go in reverse wouldn't go in drive nothing!!!!!!!!!! SO A BRAND NEW CAR I BROUGHT NOW IS SITTING IN MY DRIVEWAY UNDRIVABLE!!! AND I HAVE NO fix other than paying to have it looked at and fixed my self!!!!! Working at a dealership for five years! A Ford dealership at that, I seen how many damn fusions came in with transmission problems and it's a shame there's no damn recall on these transmission, maybe if the people would of hit my car maybe there would have been but why keep taking the damn chances!!!! I almost got rear ended both times because of this stupid fucking car!!!