2018 Ford Fusion

The contact owns a 2018 Ford Fusion. The contact stated while driving 45 MPH, the engine started to overheat, and there was smoke coming from underneath the hood. The message "Vehicle Temperature Overheating" was displayed. The contact pulled over to the side of the road and allowed the vehicle to cool down. The contact was able to continue driving; however, the failure recurred several times while driving. The contact pulled to the side of the road several times until arriving to the residence. The vehicle was taken to the dealer, where it was diagnosed that the PCM had failed. Additionally, the dealer diagnosed there was coolant intrusion in the engine cylinders. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 181,000.

Originally, the car had Cylinder 2 misfire followed by the engine overheating. No crash, thankfully. have had this car for approximately 2 years, and put less than 30,000 miles on it. I took the car to Kings Ford Services where they discovered the engine block had been miscast resulting in engine coolant to enter cylinders 2 and 4, thus killing the engine. Spoke with Eric Hutton, Service Advisor Kings Ford Inc, (513)-683-0220 ext. 219, who said he has seen this happen multiple times with Ford Fusions and that the 1.5L has been recalled, but not the 2.0L which my car has. Per Kings Ford Repair Receipt: "Inspected the engine base part number to confirm it I'd 206 then with the engine at normal operating temperature, pressurized the cooling system to 20 PSI FOR 5 hours and the pressure dropped more than 4 PSK. Removed the spark plugs, used a borescope and found coolant has entered the cylinders. Removed the engine and replaced the long block assembly using all of the approved Ford gasket removers, parts cleaners, shampoo and metal surface prep wipes to clean all related mating surfaces per the workshop service manual. Also replaced all other related seals, gaskets, and non reusable hardware and reinstalled all components Removed for repairs in the reverse order of removal. Evachated, pulled system into vacuum, and recharged thr air conditioning system to service the engine assembly." I called Beechmont Ford who filed a claim with my warranty, but the warranty refused to aid and gave many excuses that were not true to the problem such as "it was a gasket issue not an engine" despite Mr. Hutton telling them multiple times it was the engine. I found out later their excuses were just that as Ford Inc. said the warranty expired within a year of having the car. They also had heard of this happening before, as well. Ford Inc. who was willing to pay a portion of the bill, $5,000, despite it being a manufacturing issue. Car was fixed and returned to me on 08/01/2024.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the flex plate. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 22N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 116,000.

The contact owns a 2018 Ford Fusion. The contact stated that the transmission was previously replaced two years after purchasing the vehicle brand new. Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle jerked and was significantly sluggish while the RPMs were significantly elevated. The contact stated that the failure recurred while driving at various speeds and depressing the accelerator pedal. The power train and check engine warning lights were illuminated. The contact stated that while shifting to reverse(R), a message indicating that the transmission was in reverse(R) was displayed, but the vehicle failed to respond. The contact stated that the failure had been recurring increasingly. The vehicle was taken to the local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 79,225.

The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle hesitated to shift between gear. The contact also stated that the vehicle automatically shifted into neutral and rolled backwards. The vehicle was towed to an independent mechanic who determined that the transmission shift cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 164,000.

The flex plate is cracked at 87,000 miles and causing the vehicle to make a loud rattling noise near the bottom of the engine toward the back of the transmission. While driving the vehicle it drags while accelerating on turns and gives a hard shift in gears from park. The vehicle was inspected by Aamco transmission and several Ford dealers where i was told that this seems to be a common issue with the ford fusions according to several ford dealers but the ford manufacturer is refusing to place a recall for this matter. There is no warning indicating the issue is near or has occurred until the flex plate has already caused damage.

Upon shifting the gear to put the vehicle in park, the shifter automatically put itself in neutral and the parking brake enabled. A warning came on the dash, saying SHIFT SYS FAULT Service Required. A wrench light was illuminated as well. The bushing securing the shifting cable was gone, as if it crumbled to pieces. I have replaced this bushing a few times within the last year.

The contact owns a 2018 Ford Fusion. The contact stated while driving 65 MPH, the temperature gauge displayed that the engine was overheating. The transmission warning light was intermittently illuminated. The contact pulled over to the side of the road, and the vehicle was towed to the dealer, who related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion) associated with the VIN; however, the mileage exceeded the warranty coverage. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 89,000.