2018 Ford Fusion

The contact owns a 2018 Ford Fusion. The contact stated the vehicle was low on coolant and failed to start. The vehicle was taken to a local independent mechanic where it was diagnosed that there was coolant intrusion into the engine. The contact stated that there was an increase of white smoke coming from the exhaust. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the spark plugs. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken to the dealer, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 19B37. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 76,000.

The contact owns a 2018 Ford Fusion. The contact stated while driving 30 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to be restarted; however, the failure persisted. The contacted stated that the failure persisted, and the vehicle would not restart. The vehicle was taken to an independent mechanic where it was diagnosed as a malfunction with the gas cap. The contact was informed that the gas cap needed to be replaced. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 73,000.

The contact owns a 2018 Ford Fusion. The contact stated that while her son was driving 70 MPH, the check engine warning light illuminated. The vehicle began to run rough, and the driver veered to the side of the road. The vehicle was towed to the local Nissan dealer, where it was diagnosed that there was no coolant in cylinder #2, and the head gasket was blown. The driver was referred to the local Ford dealer. The driver called the local dealer and was informed that there was no recall or Customer Satisfaction Program coverage for the repair. The vehicle was shipped back to the contact's residence. The vehicle was towed to the local dealer where it was diagnosed that an engine replacement was needed. The vehicle was not repaired. The contact stated that the manufacturer had been contacted and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 94,444.

The contact owns a 2018 Ford Fusion. The contact stated while driving 50 MPH after an oil change was performed on the vehicle, the check engine warning light illuminated, and the vehicle lost motive power an hour later. The contact was able to pull to the side of the roadway. The contact was able to restart the vehicle; however, the failure recurred while driving. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine and the short block needed to be replaced. The dealer determined that the failure was related to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered due to the mileage. The failure mileage was approximately 100,000.

The contact owns a 2018 Ford Fusion. The contact stated that while checking the coolant level routinely, the contact noticed that the coolant was significantly lower than expected. The contact stated that while the coolant level was low the vehicle was driving rough while driving at various speeds. The vehicle was taken to an independent mechanic where it was diagnosed, and it was determined that coolant was leaking into the engine. The vehicle was not repaired. The contact became aware of Ford Customer Service Satisfaction Program Number: 21N12 (Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion) however, the VIN was not included in the program. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 130,000.

The contact owns a 2018 Ford Fusion. The contact stated while driving 25 MPH, the vehicle stalled and lost motive power and failed to restart; however, the contact was able to pull over to the shoulder of the roadway. The vehicle was towed to a local dealer where it was diagnosed that there was coolant intrusion into the engine which caused the engine to become damaged. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 and 19B37, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 101,000.

The contact owns a 2018 Ford Fusion. The contact stated while his son was driving at approximately 55 MPH, the check engine and low coolant level warning lights illuminated. The contact stated that his son added coolant to the vehicle and was able to drive to the residence The vehicle was diagnosed by an independent mechanic, the next day. The independent mechanic tested the system for coolant leaks; however, no leaks were found. However, the head gasket was removed, and coolant was found in cylinder #3. The vehicle was not repaired. The vehicle was taken to the local Ford dealer for engine replacement. The manufacturer was notified of the failure and a case was opened. The contact stated that the manufacturer offered no assistance. The contact was informed that the case was closed and to call the NHTSA Hotline to file a complaint. The vehicle was at the dealer awaiting the repairs. The failure mileage was approximately 62,000.

The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light was illuminated intermittently. The contact stated that she had replaced the spark plugs herself; however, the failure recurred. Additionally, the contact stated while driving 45 MPH the vehicle decelerated independently, and the vehicle failed to exceed 40 MPH while depressing the accelerator pedal. The contact also stated that while driving from a complete stop, the vehicle jerked and failed to exceed 5 MPH. The contact pulled to the side of the road. The vehicle was towed to the residence. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption, but there were no signs of a coolant leak. The coolant temperature warning light was illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to Ford TSB Number: 19-2375. The failure mileage was mileage was approximately 113,000.